IT operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

A-weighted decibel (dBA or dB(A)) - A-weighted decibel (dBA or dB(A)) is an expression of the relative loudness of sounds as perceived by the human ear.
abend (abnormal end) - An abend (abnormal end) is an unexpected or abnormal termination of an application or operating system that results from a problem with the software.
accountability - Accountability is an assurance that an individual or an organization is evaluated on its performance or behavior related to something for which it is responsible.
Advanced Host Controller Interface (AHCI) - Advanced Host Controller Interface, or AHCI, is a technical standard for an interface that enables software to communicate with Serial ATA (SATA) devices.
advanced shipping notice (ASN) - An advanced shipping notice (ASN) is a document that provides detailed information about a pending delivery.
Amazon Elastic Container Service (Amazon ECS) - Amazon Elastic Container Service (ECS) is a cloud computing service in Amazon Web Services (AWS) that manages containers and allows developers to run applications in the cloud without having to configure an environment for the code to run in.
AMD Virtualization (AMD-V) - AMD-V (AMD Virtualization) technology refers to a set of hardware extensions and on-chip features for the AMD family of x86 microprocessors.
Ansible - Ansible is an open source IT automation platform from Red Hat.
Apple - Apple Inc. (formerly Apple Computer Inc.
application containerization (app containerization) - Application containerization is a virtualization technology that works at the operating system (OS) level.
automated testing - Automated testing is a software testing technique that automates the process of validating the functionality of software and ensures it meets requirements before being released into production.
AV (audio/video) - AV, an abbreviation for audio/video, is frequently used as a generic term for the audio and video components and capabilities in home entertainment systems and related product descriptions and reviews.
Avaya - Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).
Azure Kubernetes Service (AKS) - Azure Kubernetes Service (AKS) is a managed container orchestration service based on the open source Kubernetes system, which is available on the Microsoft Azure public cloud.
bang-bang (bang-bang control) - Bang-bang control is a type of control system that mechanically or electronically turns something on or off when a desired target (setpoint) has been reached.
barcode reader - A barcode reader, also called a price scanner or point-of-sale (POS) scanner, is a hand-held or stationary input device used to capture and read information contained in a barcode.
big-endian and little-endian - The term endianness describes the order in which computer memory stores a sequence of bytes.
binary-coded decimal - Binary-coded decimal is a system of writing numerals that assigns a four-digit binary code to each digit 0 through 9 in a decimal (base 10) number.
bit (binary digit) - A bit (binary digit) is the smallest unit of data that a computer can process and store.
board support package - A board support package (BSP) is essential code code for a given computer hardware device that will make that device work with the computer's OS (operating system).
boot - To boot (to boot up, to start up or booting) a computer is to load an operating system (OS) into the computer's main memory or random-access memory (RAM).
bus network - A bus network is a local area network (LAN) topology in which each node -- a workstation or other device -- is connected to a main cable or link called a bus.
business capability - A business capability is the ability of an organization to achieve a specific outcome or objective.
business case - A business case is a formal document or verbal value proposition that outlines the justification for commencing a project or undertaking a specific task.
business impact analysis (BIA) - A business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.
business process automation (BPA) - Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention.
business process management software (BPMS) - Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal.
business process mapping - Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish.
business services - Business services refer to all services that support a company.
canonical name (CNAME) - A canonical name (CNAME) is a type of Domain Name System (DNS) database record that indicates that a domain name is the nickname or alias for another domain name.
carbon accounting - Carbon accounting is the process of calculating and tracking the amount of carbon dioxide (CO2) and other greenhouse gas (GHG) emissions both produced and removed from the biosphere by an organization.
carbon-aware computing - As a green design principle, carbon-aware computing steers software and hardware development up a path of sustainability toward carbon neutrality.
change control - Change control includes the various steps needed to process changes made to a product or system.
channel partner rules of engagement (ROE) - Channel partner rules of engagement are a component of the sales relationship between an IT vendor and its channel partner community.
chaos engineering - Chaos engineering is the process of testing a distributed computing system to ensure that it can withstand unexpected disruptions.
chassis - A chassis (pronounced TCHA-see or CHA-see) is the physical frame or structure of an automobile, an airplane, a desktop computer, or other multi-component device.
chief operating officer (COO) - A chief operating officer (COO) is the corporate executive who oversees ongoing business operations within the company.
chief procurement officer (CPO) - The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and services made by the organization.
Citrix Cloud - Citrix Cloud is a management and delivery platform for IT administrators to design, deliver and manage virtual desktops and applications and other services, such as file sharing, on any device.
click-wrap agreement (click-through agreement) - A click-wrap agreement (click-through agreement) is an online agreement in which the user signifies their acceptance by clicking a button or checking a box that states, 'I agree.
Client Access Server (CAS) - The Client Access Server (CAS) is a server role that handles all client connections to Exchange Server 2010 and Exchange 2013.
cloud application - A cloud application, or cloud app, is a software program where cloud-based and local components work together.
cloud disaster recovery (cloud DR) - Cloud disaster recovery (cloud DR) is a combination of strategies and services intended to back up data, applications and other resources to public cloud or dedicated service providers.
cluster - Clusters are typically defined as collections or groups of items with similar or different characteristics.
commodity hardware - Commodity hardware in computing is computers or components that are readily available, inexpensive and easily interchangeable with other commodity hardware.
communication plan - A communication plan is a policy-driven approach to providing company stakeholders with certain information.
compact fluorescent light bulb (CFL) - A compact fluorescent light bulb (CFL) is a fluorescent light bulb that has been compressed into the size of a standard-issue incandescent light bulb.
compatibility - In the world of IT, compatibility refers to the ability of software and hardware from different sources to work together without having to be altered to do so.
compliance framework - A compliance framework is a structured set of guidelines that details an organization's processes for maintaining accordance with established regulations, specifications or legislation.
computer instruction - A computer instruction is an order given to a computer processor by a computer program.
configuration management database (CMDB) - A configuration management database (CMDB) is a file -- usually in the form of a standardized database -- that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships among those components.
configuration service provider (CSP) - A configuration service provider (CSP) is a component of Windows client operating systems that shows IT professionals device configuration choices and allows them to apply the settings across multiple Windows OSes.
container image - A container image is an unchangeable, static file that includes executable code so it can run an isolated process on IT infrastructure.
container repository - A container repository is a collection of related container images that provide different versions of an application.
containers as a service (CaaS) - Containers as a service (CaaS) is a cloud-based service that provides a secure environment for running containerized applications.
continual service improvement - Continual service improvement (CSI) is a method to identify and execute opportunities to improve IT processes and services, and to objectively measure the effects of these efforts over time.
continuous delivery (CD) - Continuous delivery (CD) is an approach for software delivery in which development teams produce and test code in short but continuous cycles to improve software quality.
converged infrastructure - Converged infrastructure, sometimes called 'converged architecture,' is an approach to data center management that packages compute, networking, servers, storage and virtualization tools into a prequalified set of IT hardware.
coopetition (co-opetition) - Coopetition is a business strategy that uses insights gained from game theory to understand when it is better for competitors to work together.
cost price - Cost price is the total amount of money that it costs a manufacturer to produce a given product or provide a given service.
customer premises equipment (CPE) - Customer premises equipment (CPE) is telecommunications and information technology equipment kept at the customer's physical location rather than on the service provider's premises.
data in use - Data in use is data that is currently being updated, processed, accessed and read by a system.
default - In computer technology, a default is a pre-designed value or setting that is used by a computer program when a value or setting is not specified by the program user.
Defense Contract Management Agency (DCMA) - The Defense Contract Management Agency (DCMA) is a component of the United States Department of Defense (DoD) that works with defense contractors to ensure government services and supplies are delivered on time, come at the expected cost and satisfy all performance requirements.
Dell Technologies Partner Program - The Dell Technologies Partner Program is an international channel partner program that provides partners with business development, sales and marketing resources.
deputy CIO (deputy chief information officer) - Deputy CIO (chief information officer) is a role within some organizations that generally has responsibility for overseeing day-to-day information technology (IT) operations.
DevOps engineer - A DevOps engineer is an IT professional who works with software developers, systems operators and other production IT staff to oversee code releases and deployments.
digital ecosystem - A digital ecosystem is a group of interconnected information technology resources that can function as a unit.
digital enterprise - A digital enterprise is an organization that uses technology as a competitive advantage in its internal and external operations.
digital video - Digital video is audio/visual content in a binary format, with information presented as a sequence of digital data rather than in a continuous signal as analog information is.
digital workspace - A digital workspace is an integrated technology framework that centralizes the management of an enterprise's applications, data and endpoints, allowing employees to collaborate and work remotely.
disaggregated server - A disaggregated server is a server whose components and resources are divided into subsystems.
disk array - A disk array, also called a storage array, is a data storage system used for block-based storage, file-based storage or object storage.
diskpart (Disk Partition Utility) - Diskpart is a command line utility in Windows operating systems (OSs) that is used to manage disks, partitions, and volumes.
distributed applications (distributed apps) - Distributed applications (distributed apps) are applications or software that run on multiple computers within a network at the same time and can be stored on servers or cloud computing platforms.
Docker image - A Docker image is a file used to execute code in a Docker container.
Docker Swarm - Docker Swarm is a container orchestration tool for clustering and scheduling Docker containers.
e-procurement (supplier exchange) - Electronic procurement, also known as e-procurement or supplier exchange, is the process of requisitioning, ordering and purchasing goods and services online.
early adopter - An early adopter refers to a person who embraces new technology or tries a new product before most others.
electrical power management system (EPMS) - An electrical power management system (EPMS) is an electronic system that provides fine grained information about the flow of power in an electrical power generation system or power substation.
Electronic Data Interchange (EDI) - Electronic Data Interchange (EDI) is the transfer of data from one computer system to another by standardized message formatting without the need for human intervention.
embodied carbon - Embodied carbon is the measurable greenhouse gas emissions of an infrastructure's entire construction, maintenance and demolition processes.
end effector - In robotics, an end effector is a device or tool that's connected to the end of a robot arm where the hand would be.
end of life (EOL) - End of life (EOL), in the context of manufacturing and product lifecycles, is the final stages of a product's existence.
ERP (enterprise resource planning) - ERP, or enterprise resource planning, is software designed to manage and integrate the functions of core business processes like finance, HR, supply chain and inventory management in a single system.
event stream processing (ESP) - Event stream processing (ESP) is a software programming technique designed to process a continuous stream of device data and take action on it in real time.
event-driven architecture (EDA) - An event-driven architecture (EDA) is a framework that orchestrates behavior around the production, detection and consumption of events as well as the responses they evoke.
failover cluster - In computing, a failover cluster refers to a group of independent servers that work together to maintain high availability of applications and services.
fan-out - In digital circuitry, fan-out is a measure of the maximum number of digital inputs that the output of a single logic gate can feed without disrupting the circuitry's operations.
feedback loop - A feedback loop is the part of a system in which some portion (or all) of the system's output is used as input for future operations.
friendly name - A friendly name is a term used to refer to a device, application file, certificate or other IT asset instead of its technical name.
fully qualified domain name (FQDN) - A fully qualified domain name (FQDN) is the complete address of an internet host or computer.
functional requirements - Functional requirements are the desired operations of a program, or system as defined in software development and systems engineering.
Gartner - Gartner is an IT research firm and consultancy, formerly known as Gartner Group.
Git - Git is an open source distributed version control system that is available for free under the GNU General Public License version 2.
GitOps - GitOps is an operational framework that applies DevOps practices, such as continuous integration/continuous delivery (CI/CD) and version control, to infrastructure automation.
global catalog (Active Directory) - A global catalog is a data storage source containing partial representations of objects found in a multi-domain Active Directory Domain Services forest.
globalization - Globalization is the process by which ideas, knowledge, information, goods and services spread around the world.
golden image - A golden image is a template for a virtual machine, virtual desktop, server or hard disk drive.
Google Kubernetes Engine (GKE) - Google Kubernetes Engine (GKE) is a managed Kubernetes service for containers and container clusters running on Google Cloud infrastructure.