IT management

IT career paths

• chief customer officer (CCO)

  A chief customer officer, or customer experience officer, is responsible for customer research, communicating with company employees and taking charge of customer experience (CX) metrics.

• soft skills

  A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done.

• emotional intelligence (EI)

  Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• container repository

  A container repository is a collection of related container images that provide different versions of an application.

• technical debt

  Technical debt -- or tech debt -- is the implied cost incurred when businesses do not fix problems that will affect them in the future.

• Google Kubernetes Engine (GKE)

  Google Kubernetes Engine (GKE) is a managed Kubernetes service for containers and container clusters running on Google Cloud infrastructure.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• newsgroup

  A newsgroup is an online discussion forum where users can post messages, exchange ideas and read the comments of others.

• Siri

  Siri is Apple's virtual assistant for iOS, macOS, tvOS and watchOS devices that uses voice recognition and is powered by artificial intelligence (AI).

• Windows 7

  Windows 7 is the Microsoft Windows operating system (OS) released commercially in October 2009 as the successor to Windows Vista.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• circular economy

  A circular economy is a model of production and consumption, where items and products are reused whenever possible rather than discarded.

• Toyota Way

  The Toyota Way is a comprehensive expression of the company's management philosophy, which is based on the two foundational pillars of Continuous Improvement, also known as kaizen, and Respect for People.

• chief operating officer (COO)

  A chief operating officer (COO) is the corporate executive who oversees ongoing business operations within the company.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• outsourcing

  Outsourcing is a business practice in which a company hires a third party to perform tasks, handle operations or provide services for the company.

• disruptive technology (disruptive innovation)

  Disruptive technology, often referred to as disruptive innovation, is when a new business model attracts an underserviced market or revenue stream and grows until it supplants incumbent competitors.

• digital cash (e-cash)

  Digital cash is a system of purchasing cash credits, storing the credits in your computer or digital wallet, and then spending them when making electronic purchases over the internet or in person on a mobile device at the point of sale.