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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • CompTIA Project+

    CompTIA Project+ is the Computing Technology Industry Association's certification program designed to demonstrate a person has a validated understanding of and skills in project management.

  • Certified Information Systems Security Professional (CISSP)

    Certified Information Systems Security Professional (CISSP) is an information security certification developed by the International Information Systems Security Certification Consortium, also known as (ISC)².

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • software engineering

    Software engineering is the process of developing, testing and deploying computer applications to solve real-world problems by adhering to a set of engineering principles and best practices.

  • hard skills

    Hard skills are specific abilities, capabilities and skill sets that an individual can possess and demonstrate in a measured way.

  • cloud engineer

    A cloud engineer is an IT professional responsible for any technological duties associated with cloud computing, including design, planning, management, maintenance and support.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • IT service management (ITSM)

    IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use IT.

  • Microsoft Azure monitoring tools

    Azure monitoring tools are software meant to assist in the different aspects of cloud infrastructure management and monitoring, centering around Microsoft’s cloud computing platform, Azure.

  • IT operations management (ITOM)

    IT operations management (ITOM) is a strategic approach to managing an organization's information technology needs.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • bluesnarfing

    Bluesnarfing is a hacking technique in which a hacker accesses a wireless device through a Bluetooth connection.

  • Microsoft Edge

    Microsoft Edge is a cross-platform browser created by Microsoft and installed by default on all new Windows devices.

  • USB 3.0 (SuperSpeed USB)

    USB 3.0 is a Universal Serial Bus (USB) data transfer standard that is backwards compatible with USB 2.0 and USB 1.1 devices and is very commonly used for computer peripherals.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • lean management

    Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

  • performance testing

    Performance testing is a testing measure that evaluates the speed, responsiveness and stability of a computer, network, software program or device under a workload.

  • employee productivity

    Employee productivity, sometimes referred to as workforce productivity, is an assessment of the efficiency of a worker or group of workers.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • clock speed

    Clock speed is the number of times a second that a circuit operates and is most associated with the central processing unit (CPU).

  • defragmentation

    Defragmentation is the process of locating the noncontiguous fragments of data into which a computer file may be divided as it is stored on a hard disk, and rearranging the fragments and restoring them into fewer fragments or into the whole file.

  • quantum supremacy

    Quantum supremacy is the experimental demonstration of a quantum computer's dominance and advantage over classical computers by performing calculations previously impossible at unmatched speeds.

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Networking
  • telematics

    Telematics is a term that combines the words telecommunications and informatics to describe the use of communications and IT to ...

  • packet filtering

    Packet filtering is the process of passing or blocking data packets at a network interface by a firewall based on source and ...

  • WAN (wide area network)

    A wide area network (WAN) is a geographically distributed private telecommunications network that interconnects multiple local ...

Security
  • FIDO (Fast Identity Online)

    FIDO (Fast Identity Online) is a set of technology-agnostic security specifications for strong authentication.

  • Cloud Security Alliance (CSA)

    The Cloud Security Alliance (CSA) is a nonprofit organization that promotes research into best practices for securing cloud ...

  • quantum supremacy

    Quantum supremacy is the experimental demonstration of a quantum computer's dominance and advantage over classical computers by ...

CIO
  • transaction

    In computing, a transaction is a set of related tasks treated as a single action.

  • lean management

    Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term ...

  • device ID (device identification)

    A device ID (device identification) is an anonymous string of numbers and letters that uniquely identifies a mobile device such ...

HRSoftware
  • employee engagement

    Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.

  • talent pool

    A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.

  • diversity, equity and inclusion (DEI)

    Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

Customer Experience
  • product-qualified lead (PQL)

    A product-qualified lead (PQL) is an individual or business that experienced value from using a product as a result of a free ...

  • marketing-qualified lead (MQL)

    A marketing-qualified lead (MQL) is a website visitor whose engagement levels indicate they are likely to become a customer.

  • customer success

    Customer success is a strategy to ensure a company's products are meeting the needs of the customer.

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