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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • chief trust officer

    A chief trust officer (CTrO) in the IT industry is an executive job title given to the person responsible for building confidence around the use of customer information.

  • machine learning engineer (ML engineer)

    A machine learning engineer (ML engineer) is a person in IT who focuses on researching, building and designing self-running artificial intelligence (AI) systems to automate predictive models.

  • succession planning

    Succession planning is the strategic process of identifying and developing internal candidates to fill key organizational roles to ensure business continuity and leadership in the face of role transitions, departures, or unforeseen events. It is relevant to all companies, large or small, for-profit or nonprofit.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • feedback loop

    A feedback loop is the part of a system in which some portion (or all) of the system's output is used as input for future operations.

  • green IT (green information technology)

    Green IT (green information technology) is the practice of creating and using environmentally sustainable computing resources.

  • IT incident management

    IT incident management is a component of IT service management (ITSM) that aims to rapidly restore services to normal following an incident while minimizing adverse effects on the business.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • Siri

    Siri is Apple's virtual assistant for iOS, macOS, tvOS and watchOS devices that uses voice recognition and is powered by artificial intelligence (AI).

  • CIDR (Classless Inter-Domain Routing or supernetting)

    CIDR (Classless Inter-Domain Routing or supernetting) is a method of assigning IP addresses that improves the efficiency of address distribution and replaces the previous system based on Class A, Class B and Class C networks.

  • smartphone addiction (cellphone addiction)

    Smartphone addiction (cellphone addiction) is a disorder involving compulsive overuse of mobile devices, usually quantified as the number of times users access their devices and/or the total amount of time they are online over a specified period.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • scope creep

    Scope creep in project management is the gradual expansion of functions or adding features, functions or other deliverables beyond a project's original parameters.

  • business plan

    A business plan is a formal document that outlines a company's objectives, strategies and financial forecasts, serving as a comprehensive roadmap for business growth and development.

  • CALMS

    CALMS is a conceptual framework for the integration of development and operations (DevOps) teams, functions and systems within an organization.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • software

    Software is a set of instructions, data or programs used to operate computers and execute specific tasks.

  • form factor

    In computing, form factor refers to the size, configuration, shape, weight or physical arrangement of a computing device.

  • clipboard

    A clipboard is a feature in an operating system or application that temporarily stores data copied or cut from a document or other location, allowing the user to transfer or duplicate it elsewhere.

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Networking
Security
  • cloud security

    Cloud security, also known as 'cloud computing security,' is a set of policies, practices and controls deployed to protect ...

  • privacy impact assessment (PIA)

    A privacy impact assessment (PIA) is a method for identifying and assessing privacy risks throughout the development lifecycle of...

  • proof of concept (PoC) exploit

    A proof of concept (PoC) exploit is a nonharmful attack against a computer or network. PoC exploits are not meant to cause harm, ...

CIO
  • data collection

    Data collection is the process of gathering data for use in business decision-making, strategic planning, research and other ...

  • chief trust officer

    A chief trust officer (CTrO) in the IT industry is an executive job title given to the person responsible for building confidence...

  • green IT (green information technology)

    Green IT (green information technology) is the practice of creating and using environmentally sustainable computing resources.

HRSoftware
  • diversity, equity and inclusion (DEI)

    Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

  • ADP Mobile Solutions

    ADP Mobile Solutions is a self-service mobile app that enables employees to access work records such as pay, schedules, timecards...

  • director of employee engagement

    Director of employee engagement is one of the job titles for a human resources (HR) manager who is responsible for an ...

Customer Experience
  • digital marketing

    Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic ...

  • contact center schedule adherence

    Contact center schedule adherence is a standard metric used in business contact centers to determine whether contact center ...

  • customer retention

    Customer retention is a metric that measures customer loyalty, or an organization's ability to retain customers over time.

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