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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA) is a certification and globally recognized standard for appraising an IT auditor's knowledge, expertise and skill in assessing vulnerabilities and instituting IT controls in an enterprise environment.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

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IT career paths

  • STEM (science, technology, engineering, and mathematics)

    STEM is an educational approach that prepares primary and secondary students for college, graduate study and careers in the fields of science, technology, engineering and mathematics (STEM).

  • chief transformation officer (CTO)

    Chief transformation officer is an executive role, often in the C-suite, that focuses on bringing about change as well as growth in revenue and profit to an organization.

  • information technology (IT) director

    An information technology (IT) director is the person in charge of technology within an organization. IT directors manage technology resources and employees to ensure that IT operations run smoothly.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • non-uniform memory access (NUMA)

    Non-uniform memory access, or NUMA, is a method of configuring a cluster of microprocessors in a multiprocessing system so they can share memory locally.

  • permittivity (electric permittivity)

    Permittivity (electric permittivity) is defined as the ratio of electric displacement to the electric field intensity.

  • cluster

    Clusters are typically defined as collections or groups of items with similar or different characteristics.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • digitization

    Digitization is the process of converting information into a digital format.

  • non-interlaced display

    A non-interlaced display is a screen display in which the lines are scanned progressively from the top to the bottom of the screen.

  • empirical analysis

    Empirical analysis is an evidence-based approach to the study and interpretation of information.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • fist to five (fist of five)

    Fist to five, or fist of five, is a consensus-building technique used by Agile software development teams to poll team members and come to an agreement.

  • Pomodoro Technique

    The Pomodoro Technique is a time management method based on 25-minute stretches of focused work broken by five-minute breaks.

  • empiricism

    Empiricism is a philosophical theory applicable in many disciplines, including science and software development, that human knowledge comes predominantly from experiences gathered through the five senses.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • STEM (science, technology, engineering, and mathematics)

    STEM is an educational approach that prepares primary and secondary students for college, graduate study and careers in the fields of science, technology, engineering and mathematics (STEM).

  • logical implication

    Logical implication is a type of relationship between two statements or sentences. The relation translates verbally into 'logically implies' or the logical connective 'if/then' and is symbolized by a double-lined arrow pointing toward the right (=>).

  • electronic data processing (EDP)

    Electronic data processing (EDP) refers to the gathering of data using electronic devices, such as computers, servers or calculators.

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SearchNetworking
  • cloud-native network function (CNF)

    A cloud-native network function (CNF) is a service that performs network duties in software, as opposed to purpose-built hardware.

  • microsegmentation

    Microsegmentation is a security technique that splits a network into definable zones and uses policies to dictate how data and ...

  • Wi-Fi 6E

    Wi-Fi 6E is one variant of the 802.11ax standard.

SearchSecurity
  • incident response

    Incident response is an organized approach to addressing and managing the aftermath of a security breach or cyberattack, also ...

  • MICR (magnetic ink character recognition)

    MICR (magnetic ink character recognition) is a technology invented in the 1950s that's used to verify the legitimacy or ...

  • What is cybersecurity?

    Cybersecurity is the protection of internet-connected systems such as hardware, software and data from cyberthreats.

SearchCIO
  • privacy compliance

    Privacy compliance is a company's accordance with established personal information protection guidelines, specifications or ...

  • contingent workforce

    A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis.

  • product development (new product development -- NPD)

    Product development, also called new product management, is a series of steps that includes the conceptualization, design, ...

SearchHRSoftware
  • talent acquisition

    Talent acquisition is the strategic process employers use to analyze their long-term talent needs in the context of business ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

  • hybrid work model

    A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's...

SearchCustomerExperience
  • hockey stick growth

    Hockey stick growth is a growth pattern in a line chart that shows a sudden and extremely rapid growth after a long period of ...

  • Salesforce Trailhead

    Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to ...

  • Salesforce

    Salesforce, Inc. is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco.

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