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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • What is IT/OT convergence? Everything you need to know

    IT/OT convergence is the integration of information technology (IT) systems with operational technology (OT) systems.

  • change control

    Change control includes the various steps needed to process changes made to a product or system. Completion of change controls in a systematic fashion is part of a change management process.

  • converged infrastructure

    Converged infrastructure, sometimes called 'converged architecture,' is an approach to data center management that packages compute, networking, servers, storage and virtualization tools into a prequalified set of IT hardware.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • Microsoft Teams

    Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing.

  • change management

    Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes and technologies.

  • Zoom fatigue (virtual meeting fatigue)

    Zoom fatigue, also known as 'virtual meeting fatigue,' is the feeling of exhaustion that often occurs after attending a series of virtual video meetings.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • change control

    Change control includes the various steps needed to process changes made to a product or system. Completion of change controls in a systematic fashion is part of a change management process.

  • IT project management

    IT project management is the process of planning, organizing and delineating responsibility for the completion of an organizations' specific information technology (IT) goals.

  • workflow management

    Workflow management is the discipline of creating, documenting, monitoring and improving upon the series of steps, or workflow, that is required to complete a specific task.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • identity management (ID management)

    Identity management (ID management) is the organizational process for ensuring individuals have the appropriate access to technology resources.

  • change management

    Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes and technologies.

  • middleware

    Middleware is software that bridges the gap between applications and operating systems by providing a method for communication and data management.

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Networking
  • local area network (LAN)

    A local area network (LAN) is a group of computers and peripheral devices that are connected together within a distinct ...

  • TCP/IP

    TCP/IP stands for Transmission Control Protocol/Internet Protocol and is a suite of communication protocols used to interconnect ...

  • firewall as a service (FWaaS)

    Firewall as a service (FWaaS), also known as a cloud firewall, is a service that provides cloud-based network traffic analysis ...

Security
  • identity management (ID management)

    Identity management (ID management) is the organizational process for ensuring individuals have the appropriate access to ...

  • fraud detection

    Fraud detection is a set of activities undertaken to prevent money or property from being obtained through false pretenses.

  • single sign-on (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials -- for ...

CIO
  • change management

    Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes...

  • IT project management

    IT project management is the process of planning, organizing and delineating responsibility for the completion of an ...

  • chief financial officer (CFO)

    A chief financial officer (CFO) is the corporate title for the person responsible for managing a company's financial operations ...

HRSoftware
  • core HR (core human resources)

    Core HR (core human resources) is an umbrella term that refers to the basic tasks and functions of an HR department as it manages...

  • HR service delivery

    HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

Customer Experience
  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...

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