IT management
Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.
Certifications
This glossary contains definitions related to IT Certifications.
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What are CPE (continuing professional education) credits?
Continuing professional education, or CPE, credit is a term referring to the points professionals receive for participating in specialized training in IT and other fields.
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What is a cloud architect and how do you become one?
A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.
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What is VMware Certified Professional (VCP)?
VMware Certified Professional (VCP) is a certification level designed to demonstrate technical competency with VMware vSphere and related technologies.
IT career paths
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What is infrastructure (IT infrastructure)?
Infrastructure is the foundation or framework that supports a system or organization.
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What is a data center administrator (DCA)?
A data center administrator (DCA) is an experienced IT professional who is responsible for overseeing data center operations.
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What is a cloud architect and how do you become one?
A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.
IT Operations
Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.
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What is Jira?
Jira is an application lifecycle management (ALM) and Agile project management tool from Atlassian.
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managed service provider (MSP)
A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems.
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What is an ODM (original design manufacturer)?
An ODM (original design manufacturer) is a company that takes the original specifications of another company or individual and builds the design to the product specifications.
Personal computing
Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.
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What is SMTP (Simple Mail Transfer Protocol)?
SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving emails over a network such as the internet.
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What is an operating system (OS)?
An operating system (OS) is the program that, after being initially loaded into the computer by a boot program, manages all the other application programs in a computer.
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What is remote desktop protocol (RDP)?
Remote desktop protocol (RDP) is a secure network communications protocol developed by Microsoft.
Project management
Terms related to project management, including definitions about project management methodologies and tools.
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What is a product owner?
A product owner is a role on a Scrum team that is responsible for the project's outcome.
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What is SAP Project System (SAP PS)?
SAP Project System is a module in the SAP ERP system that enables tightly controlled project management from planning to completion.
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What is a functional specification document?
A functional specification is a formal document used to describe a product's intended capabilities, appearance and interactions with users in detail for software developers.
Technical support
Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.
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What is SRAM (static random access memory)?
SRAM (static RAM) is a type of random access memory (RAM) that retains data bits in its memory as long as power is being supplied.
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What is Jira?
Jira is an application lifecycle management (ALM) and Agile project management tool from Atlassian.
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What is a 3-tier application architecture?
A three-tier application architecture is a modular client-server architecture that consists of a presentation tier, an application tier and a data tier.