IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

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IT career paths

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • What is Jira?

    Jira is an application lifecycle management (ALM) and Agile project management tool from Atlassian.

  • managed service provider (MSP)

    A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems.

  • What is an ODM (original design manufacturer)?

    An ODM (original design manufacturer) is a company that takes the original specifications of another company or individual and builds the design to the product specifications.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

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