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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA) is a certification and globally recognized standard for appraising an IT auditor's knowledge, expertise and skill in assessing vulnerabilities and instituting IT controls in an enterprise environment.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

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IT career paths

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

  • Chief Technology Officer (CTO)

    The chief technology officer (CTO) is the individual within an organization who oversees the current technology and creates relevant policy.

  • chief trust officer

    A chief trust officer in the IT industry is an executive job title given to the person responsible for building confidence around the use of customer information.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • performance and accountability reporting (PAR)

    Performance and accountability reporting (PAR) is the process of compiling and documenting factors that quantify an organization's achievements, efficiency and adherence to budget, comparing actual results against previously articulated goals.

  • net price

    The net price is the value at which a product or service is sold after all taxes and other costs are added and all discounts subtracted.

  • metal-oxide semiconductor field-effect transistor (MOSFET)

    The metal-oxide semiconductor field-effect transistor (MOSFET, pronounced MAWS-feht) is the most common type of field-effect transistor (FET).

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • Fibonacci sequence

    The Fibonacci sequence is a set of integers (the Fibonacci numbers) that starts with a zero, followed by a one, then by another one, and then by a series of steadily increasing numbers.

  • workflow management

    Workflow management is the discipline of creating, documenting, monitoring and improving upon the series of steps, or workflow, that is required to complete a specific task.

  • business process automation (BPA)

    Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • troubleshooting

    Troubleshooting is a systematic approach to problem-solving that is often used to find and correct issues with complex machines, electronics, computers and software systems.

  • pascal

    The pascal (Pa) is the unit of pressure or stress in the International System of Units (SI).

  • change management

    Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes or technologies.

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SearchNetworking
SearchSecurity
  • Patch Tuesday

    Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...

  • parameter tampering

    Parameter tampering is a type of web-based cyber attack in which certain parameters in a URL are changed without a user's ...

  • SYN flood attack

    A SYN flood attack is a type of denial-of-service (DoS) attack on a computer server.

SearchCIO
  • Lean Six Sigma

    Lean Six Sigma is a data-driven approach to improving efficiency, customer satisfaction and profits.

  • change management

    Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes...

  • business transformation

    Business transformation is a term used to describe what happens when a company makes fundamental changes to how it operates.

SearchHRSoftware
SearchCustomerExperience
  • clickstream data (clickstream analytics)

    Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about...

  • neuromarketing

    Neuromarketing is the study of how people's brains respond to advertising and other brand-related messages by scientifically ...

  • contextual marketing

    Contextual marketing is an online marketing strategy model in which people are served with targeted advertising based on their ...

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