IT management

IT career paths

• deputy CIO (deputy chief information officer)

  Deputy CIO (chief information officer) is a role within some organizations that generally has responsibility for overseeing day-to-day information technology (IT) operations.

• cohort learning

  Cohort learning is a learning strategy prioritizing coursework or lessons that groups of students complete together in an interactive fashion.

• skills taxonomy

  A skills taxonomy is a classification system for all the skills an employee at a business may have.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• Waste Electrical and Electronic Equipment (WEEE) Directive

  The Waste Electrical and Electronic Equipment (WEEE) Directive is a legislative act that the European Union adopted to address the growing amounts of e-waste that come from electrical and electronic equipment (EEE) at the end of its life.

• Windows Sysinternals

  Windows Sysinternals is a collection of 70 freeware utilities that Microsoft offers IT administrators and developers to help them monitor, manage, diagnose and troubleshoot Windows systems and their applications.

• IT modernization

  IT modernization is the process of updating an organization's information technology infrastructure, practices and systems to keep up with emerging technologies.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• non-fungible token (NFT)

  A non-fungible token (NFT) is a unique cryptographic asset used to create and authenticate ownership of digital assets.

• FaceTime

  FaceTime is a proprietary video and audio calling service developed by Apple Inc., primarily used on iOS, iPadOS and macOS devices.

• Apple Watch

  Apple Watch is a wearable smartwatch that allows users to accomplish a variety of tasks, including making phone calls, sending text messages and reading email.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• distribution requirements planning (DRP)

  Distribution requirements planning (DRP) is a systematic process to make the delivery of goods more efficient by determining which goods, in what quantities and at what location, are required to meet anticipated demand.

• steering committee

  A steering committee comprises a group of high-ranking IT professionals who provide guidance and strategic direction to an organization or organizational segment.

• change request

  A change request is a formal proposal for an alteration to some product or system.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• business process

  A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should have purposeful goals, be as specific as possible and produce consistent outcomes.

• Waste Electrical and Electronic Equipment (WEEE) Directive

  The Waste Electrical and Electronic Equipment (WEEE) Directive is a legislative act that the European Union adopted to address the growing amounts of e-waste that come from electrical and electronic equipment (EEE) at the end of its life.

• What is patch management? Lifecycle, benefits and best practices

  Patch management is the subset of systems management that involves identifying, acquiring, testing and installing patches, or code changes, that are intended to fix bugs, close security holes or add features.