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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

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IT career paths

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • What is a software license?

    A software license is a document that provides legally binding guidelines for the use and distribution of software.

  • Apple

    Apple Inc. (formerly Apple Computer Inc.) is an American computer and consumer electronics company famous for creating the iPhone, iPad and Macintosh computers.

  • What is cloud application performance management (cloud APM)?

    Cloud application performance management (cloud APM) is the process of monitoring resources that support software application performance in public cloud, private cloud and hybrid cloud environments. It takes actions to resolve issues and maintain optimal performance.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • Apple

    Apple Inc. (formerly Apple Computer Inc.) is an American computer and consumer electronics company famous for creating the iPhone, iPad and Macintosh computers.

  • Apple Watch

    Apple Watch is a wearable smartwatch that allows users to accomplish a variety of tasks, including making phone calls, sending text messages and reading email.

  • What is a personal area network (PAN)?

    A personal area network (PAN) is a small network that interconnects technology devices within a limited range of just a few meters.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • What is an organizational goal?

    Organizational goals are strategic objectives that a company's management establishes to outline expected outcomes and guide employees' efforts toward the achievement of those outcomes.

  • What is project planning?

    Project planning is a project management discipline that addresses how to complete a project in a certain time frame, usually with clearly defined stages, milestones and designated resources.

  • What is a quality gate?

    A quality gate is a milestone in an IT project that requires that predefined criteria be met before the project can proceed to the next phase.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • Apple

    Apple Inc. (formerly Apple Computer Inc.) is an American computer and consumer electronics company famous for creating the iPhone, iPad and Macintosh computers.

  • What is asynchronous?

    In general, asynchronous -- from Greek asyn- ('not with/together') and chronos ('time') -- describes objects or events not coordinated in time.

  • What is machine code (machine language)?

    Machine code, also known as ‘machine language’ or ‘native code,’ is the elemental language of computers. It is read by the computer’s central processing unit (CPU), is composed of digital binary numbers and looks like a very long sequence of zeros and ones.

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Networking
  • What is asynchronous?

    In general, asynchronous -- from Greek asyn- ('not with/together') and chronos ('time') -- describes objects or events not ...

  • What is a URL (Uniform Resource Locator)?

    A URL (Uniform Resource Locator) is a unique identifier used to locate a resource on the internet.

  • What is FTP?

    File Transfer Protocol (FTP) is a network protocol for transmitting files between computers over TCP/IP connections.

Security
CIO
  • What is a software license?

    A software license is a document that provides legally binding guidelines for the use and distribution of software.

  • What is data storytelling?

    Data storytelling is the process of translating complex data analyses into understandable terms to inform a business decision or ...

  • What is demand shaping?

    Demand shaping is an operational supply chain management (SCM) strategy where a company uses tactics such as price incentives, ...

HRSoftware
Customer Experience
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