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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • healthcare CIO (healthcare chief information officer)

    A healthcare CIO (healthcare chief information officer) is an executive at a healthcare organization that oversees the operation of the information technology department and consults with other C-level personnel on technology-related needs and purchasing decisions.

  • What is upskilling and why is it important for your career?

    Upskilling is a workplace trend that provides training programs and development opportunities to expand an employee's abilities and minimize skill gaps.

  • Group Policy

    Group Policy is a management feature in Microsoft's Active Directory (AD) that enables network and system administrators to configure and assign user and computer settings in an AD environment.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • non-volatile memory (NVM)

    Non-volatile memory (NVM) is a type of computer storage medium that retains data even in the absence of a power supply.

  • Vblock (VCE Vblock)

    Vblock (VCE Vblock) is a family of converged infrastructure (CI) systems from Dell EMC that integrate advanced compute, network and storage technologies from three industry leaders: VMware, Cisco and Dell EMC.

  • automatic transfer switch (ATS)

    An automatic transfer switch (ATS) is a device that automatically transfers a power supply from its primary source to a backup source when it senses a failure or outage in the primary source.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • search operator

    A search operator -- sometimes referred to as a search parameter -- is a character or string of characters used in a search engine query to narrow the focus of the search.

  • AI PC

    An AI PC is a personal computer equipped with hardware and software components to run artificial intelligence (AI) applications and tasks.

  • Consensus Algorithm

    A consensus algorithm is a process in computer science used to achieve agreement on a single data value among distributed processes or systems.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • product development (new product development)

    Product development -- also called new product management -- is a series of steps that includes the conceptualization, design, development and marketing of newly created or rebranded goods and services.

  • scope creep

    Scope creep in project management is the gradual expansion of functions or adding features, functions or other deliverables beyond a project's original parameters.

  • business plan

    A business plan is a formal document that outlines a company's objectives, strategies and financial forecasts, serving as a comprehensive roadmap for business growth and development.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • search operator

    A search operator -- sometimes referred to as a search parameter -- is a character or string of characters used in a search engine query to narrow the focus of the search.

  • scalability

    In information technology, scalability (frequently spelled 'scaleability') has two uses: for a computer application to function with change in size and volume, and to take advantage of a rescale.

  • data structure

    A data structure is a specialized format for organizing, processing, retrieving and storing data.

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Networking
  • subnet (subnetwork)

    A subnet, or subnetwork, is a segmented piece of a larger network. More specifically, subnets are a logical partition of an IP ...

  • Transmission Control Protocol (TCP)

    Transmission Control Protocol (TCP) is a standard protocol on the internet that ensures the reliable transmission of data between...

  • secure access service edge (SASE)

    Secure access service edge (SASE), pronounced sassy, is a cloud architecture model that bundles together network and cloud-native...

Security
  • intrusion detection system (IDS)

    An intrusion detection system monitors (IDS) network traffic for suspicious activity and sends alerts when such activity is ...

  • cyber attack

    A cyber attack is any malicious attempt to gain unauthorized access to a computer, computing system or computer network with the ...

  • digital signature

    A digital signature is a mathematical technique used to validate the authenticity and integrity of a digital document, message or...

CIO
  • product development (new product development)

    Product development -- also called new product management -- is a series of steps that includes the conceptualization, design, ...

  • innovation culture

    Innovation culture is the work environment that leaders cultivate to nurture unorthodox thinking and its application.

  • technology addiction

    Technology addiction is an impulse control disorder that involves the obsessive use of mobile devices, the internet or video ...

HRSoftware
  • organizational network analysis (ONA)

    Organizational network analysis (ONA) is a quantitative method for modeling and analyzing how communications, information, ...

  • HireVue

    HireVue is an enterprise video interviewing technology provider of a platform that lets recruiters and hiring managers screen ...

  • Human Resource Certification Institute (HRCI)

    Human Resource Certification Institute (HRCI) is a U.S.-based credentialing organization offering certifications to HR ...

Customer Experience
  • What is lead-to-revenue management (L2RM)?

    Lead-to-revenue management (L2RM) is a set of sales and marketing methods focusing on generating revenue throughout the customer ...

  • What is relationship marketing?

    Relationship marketing is a facet of customer relationship management (CRM) that focuses on customer loyalty and long-term ...

  • contact center burnout

    Contact center burnout refers to physical, emotional and mental exhaustion experienced by contact center employees.

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