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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

  • massive open online course (MOOC)

    A massive open online course (MOOC) is a typically free web-based distance learning program that's designed for large numbers of geographically dispersed students.

  • MCSA (Microsoft Certified Solutions Associate)

    MCSA (Microsoft Certified Solutions Associate) was a certification program offered by Microsoft and intended for people seeking entry-level jobs in an IT environment.

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IT career paths

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

  • DevOps engineer

    A DevOps engineer is an IT professional who works with software developers, systems operators and other production IT staff to oversee code releases and deployments.

  • SharePoint administrator

    A SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and content management platform.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • containers as a service (CaaS)

    Containers as a service (CaaS) is a cloud-based service that provides a secure environment for running containerized applications.

  • supply chain management (SCM)

    Supply chain management (SCM) is the optimization of a product's creation and flow from raw material sourcing to production, logistics and delivery to the final customer.

  • What is DevOps? The ultimate guide

    The word 'DevOps' is a combination of the terms 'development' and 'operations,' meant to represent a collaborative or shared approach to the tasks performed by a company's application development and IT operations teams.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • 3D (three dimensions or three dimensional)

    3D, or three dimensional, refers to the three spatial dimensions of width, height and depth.

  • RAM (random access memory)

    Random access memory (RAM) is the hardware in a computing device that provides temporary storage for the operating system (OS), software programs and any other data in current use so they're quickly available to the device's processor.

  • cyberterrorism

    Cyberterrorism is usually defined as any premeditated, politically motivated attack against information systems, programs, and data that threatens violence or results in violence.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • What is DevOps? The ultimate guide

    The word 'DevOps' is a combination of the terms 'development' and 'operations,' meant to represent a collaborative or shared approach to the tasks performed by a company's application development and IT operations teams.

  • business case

    A business case is a formal document or verbal value proposition that outlines the justification for commencing a project or undertaking a specific task.

  • startup culture

    A startup culture is a workplace environment that values creative problem-solving, open communication and a flat hierarchy.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • mobile device

    A mobile device is essentially a portable, handheld computer that enables users to access information, perform tasks and connect with other people and devices.

  • printed circuit board (PCB)

    A printed circuit board (PCB) is a structure for assembling electronic components and their connections into a unified circuit that allows electrical current to pass between components.

  • computer forensics (cyber forensics)

    Computer forensics is the application of investigation and analysis techniques to gather and preserve evidence from a particular computing device in a way that is suitable for presentation in a court of law.

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Networking
  • firewall as a service (FWaaS)

    Firewall as a service (FWaaS), also known as a cloud firewall, is a service that provides cloud-based network traffic analysis ...

  • private 5G

    Private 5G is a wireless network technology that delivers 5G cellular connectivity for private network use cases.

  • NFVi (network functions virtualization infrastructure)

    NFVi (network functions virtualization infrastructure) encompasses all of the networking hardware and software needed to support ...

Security
  • phishing

    Phishing is a fraudulent practice in which an attacker masquerades as a reputable entity or person in an email or other form of ...

  • computer forensics (cyber forensics)

    Computer forensics is the application of investigation and analysis techniques to gather and preserve evidence from a particular ...

  • cybersecurity

    Cybersecurity is the practice of protecting internet-connected systems such as hardware, software and data from cyberthreats.

CIO
HRSoftware
  • OKRs (Objectives and Key Results)

    OKRs (Objectives and Key Results) encourage companies to set, communicate and monitor organizational goals and results in an ...

  • cognitive diversity

    Cognitive diversity is the inclusion of people who have different styles of problem-solving and can offer unique perspectives ...

  • reference checking software

    Reference checking software is programming that automates the process of contacting and questioning the references of job ...

Customer Experience
  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...

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