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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • CompTIA Project+

    CompTIA Project+ is the Computing Technology Industry Association's certification program designed to demonstrate a person has a validated understanding of and skills in project management.

  • Certified Information Systems Security Professional (CISSP)

    Certified Information Systems Security Professional (CISSP) is an information security certification developed by the International Information Systems Security Certification Consortium, also known as (ISC)².

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • chief customer officer (CCO)

    A chief customer officer, or customer experience officer, is responsible for customer research, communicating with company employees and taking charge of customer experience (CX) metrics.

  • soft skills

    A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done.

  • emotional intelligence (EI)

    Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • container repository

    A container repository is a collection of related container images that provide different versions of an application.

  • technical debt

    Technical debt -- or tech debt -- is the implied cost incurred when businesses do not fix problems that will affect them in the future.

  • Google Kubernetes Engine (GKE)

    Google Kubernetes Engine (GKE) is a managed Kubernetes service for containers and container clusters running on Google Cloud infrastructure.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • newsgroup

    A newsgroup is an online discussion forum where users can post messages, exchange ideas and read the comments of others.

  • Siri

    Siri is Apple's virtual assistant for iOS, macOS, tvOS and watchOS devices that uses voice recognition and is powered by artificial intelligence (AI).

  • Windows 7

    Windows 7 is the Microsoft Windows operating system (OS) released commercially in October 2009 as the successor to Windows Vista.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • circular economy

    A circular economy is a model of production and consumption, where items and products are reused whenever possible rather than discarded.

  • Toyota Way

    The Toyota Way is a comprehensive expression of the company's management philosophy, which is based on the two foundational pillars of Continuous Improvement, also known as kaizen, and Respect for People.

  • chief operating officer (COO)

    A chief operating officer (COO) is the corporate executive who oversees ongoing business operations within the company.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • outsourcing

    Outsourcing is a business practice in which a company hires a third party to perform tasks, handle operations or provide services for the company.

  • disruptive technology (disruptive innovation)

    Disruptive technology, often referred to as disruptive innovation, is when a new business model attracts an underserviced market or revenue stream and grows until it supplants incumbent competitors.

  • digital cash (e-cash)

    Digital cash is a system of purchasing cash credits, storing the credits in your computer or digital wallet, and then spending them when making electronic purchases over the internet or in person on a mobile device at the point of sale.

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Networking
  • network management system

    A network management system, or NMS, is an application or set of applications that lets network engineers manage a network's ...

  • host (in computing)

    A host is a computer or other device that communicates with other hosts on a network.

  • Network as a Service (NaaS)

    Network as a service, or NaaS, is a business model for delivering enterprise WAN services virtually on a subscription basis.

Security
  • WebAuthn API

    The Web Authentication API (WebAuthn API) is a credential management application program interface (API) that lets web ...

  • Common Vulnerability Scoring System (CVSS)

    The Common Vulnerability Scoring System (CVSS) is a public framework for rating the severity of security vulnerabilities in ...

  • Dridex malware

    Dridex is a form of malware that targets victims' banking information, with the main goal of stealing online account credentials ...

CIO
  • audit program (audit plan)

    An audit program, also called an audit plan, is an action plan that documents what procedures an auditor will follow to validate ...

  • blockchain decentralization

    Decentralization is the distribution of functions, control and information instead of being centralized in a single entity.

  • outsourcing

    Outsourcing is a business practice in which a company hires a third party to perform tasks, handle operations or provide services...

HRSoftware
  • team collaboration

    Team collaboration is a communication and project management approach that emphasizes teamwork, innovative thinking and equal ...

  • employee self-service (ESS)

    Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related ...

  • learning experience platform (LXP)

    A learning experience platform (LXP) is an AI-driven peer learning experience platform delivered using software as a service (...

Customer Experience
  • market segmentation

    Market segmentation is a marketing strategy that uses well-defined criteria to divide a brand's total addressable market share ...

  • sales pipeline

    A sales pipeline is a visual representation of sales prospects and where they are in the purchasing process.

  • market basket analysis

    Market basket analysis is a data mining technique used by retailers to increase sales by better understanding customer purchasing...

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