IT management
Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.
Certifications
This glossary contains definitions related to IT Certifications.
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What is Cisco Certified Internetwork Expert (CCIE) certification?
Cisco Certified Internetwork Expert (CCIE) certification is a series of technical certifications for senior networking professionals who design, build, implement, maintain and troubleshoot complex enterprise networking infrastructures.
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What are CPE (continuing professional education) credits?
Continuing professional education, or CPE, credit is a term referring to the points professionals receive for participating in specialized training in IT and other fields.
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What is a cloud architect and how do you become one?
A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.
IT career paths
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What is a chief technology officer (CTO)?
A chief technology officer (CTO) is a high-level executive who is responsible for overseeing an organization's strategic use of IT.
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What are soft skills?
Soft skills are personal attributes that support situational awareness and enhance an individual's ability to get a job done.
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What is management information systems (MIS)?
Management information systems (MIS) is a department within an enterprise responsible for controlling the hardware and software systems that the organization uses to make business-critical decisions.
IT Operations
Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.
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What is supply chain visibility and why is it important?
Supply chain visibility (SCV) is the ability to track parts, components, raw materials or products as they move from the manufacturer to the final destination.
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What is Amazon? Definition and company history of Amazon.com
Amazon (Amazon.com) is the world's largest online retailer and one of the largest providers of cloud services.
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What are soft skills?
Soft skills are personal attributes that support situational awareness and enhance an individual's ability to get a job done.
Personal computing
Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.
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What is Amazon? Definition and company history of Amazon.com
Amazon (Amazon.com) is the world's largest online retailer and one of the largest providers of cloud services.
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What is Bluesky?
Bluesky is an open source social media platform -- similar to X, formerly Twitter -- allowing users to create posts with a 300-character limit, which can include text, photos or videos.
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What is COPE (corporate-owned, personally enabled)?
COPE (corporate-owned, personally enabled) is a mobile device management model that allows employees to use corporate-owned mobile devices for specific types of personal use.
Project management
Terms related to project management, including definitions about project management methodologies and tools.
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What is a SWOT analysis? Definition, examples and how to
SWOT analysis is a framework for identifying and analyzing an organization's strengths, weaknesses, opportunities and threats.
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What is Lean management?
Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes to improve efficiency and quality.
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What is a project charter? Definition and examples
A project charter is a formal short document stating that a project exists and providing project managers with written authority to begin work.
Technical support
Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.
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What is network availability?
Network availability is how long a network system is in uptime over a specific time interval.
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What is troubleshooting and why is it important?
Troubleshooting is a systematic approach to problem-solving often used to find and correct issues with complex machines, electronics, computers and software systems.
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What is a remote desktop and how does it work?
A remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.