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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA) is a certification and globally recognized standard for appraising an IT auditor's knowledge, expertise and skill in assessing vulnerabilities and instituting IT controls in an enterprise environment.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

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IT career paths

  • citizen data scientist

    A citizen data scientist is an individual who does some data science work for an organization but doesn't hold the title of data scientist or have a formal background in advanced analytics, statistics or related disciplines.

  • data scientist

    A data scientist is an analytics professional who is responsible for collecting, analyzing and interpreting data to help drive decision-making in an organization.

  • STEM (science, technology, engineering, and mathematics)

    STEM is an educational approach that prepares primary and secondary students for college, graduate study and careers in the fields of science, technology, engineering and mathematics (STEM).

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • digital workspace

    A digital workspace is an integrated technology framework that centralizes the management of an enterprise's applications, data and endpoints, allowing employees to collaborate and work remotely.

  • sidecar proxy

    A sidecar proxy is an application design pattern which abstracts certain features, such as inter-service communications, monitoring and security, away from the main architecture to ease the tracking and maintenance of an application.

  • Kubernetes operator

    A Kubernetes operator is a method for application packaging and deployment that extends Kubernetes' capabilities to manage more complex, stateful workloads.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • desktop computer

    A desktop computer is a personal computing device designed to fit on top of a typical office desk.

  • CIDR (Classless Inter-Domain Routing or supernetting)

    CIDR (Classless Inter-Domain Routing or supernetting) is a method of assigning IP addresses that improves the efficiency of address distribution and replaces the previous system based on Class A, Class B and Class C networks.

  • Gmail

    Gmail (pronounced Gee-mail) is a free web-based email service that provides users with 15 GB of storage for messages and the ability to search for specific messages.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • negative float (negative slack)

    Negative float, also known as negative slack, is a common concept in project management that refers to the amount of time that must be saved to complete a project on time.

  • organizational goals

    Organizational goals are strategic objectives that a company's management establishes to outline expected outcomes and guide employees' efforts.

  • availability bias

    In psychology, the availability bias is the human tendency to rely on information that comes readily to mind when evaluating situations or making decisions.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • cursor

    A cursor is the position indicator on a computer display screen where a user can enter text.

  • throughput

    Throughput is a measure of how many units of information a system can process in a given amount of time.

  • general-purpose computer

    A general-purpose computer is one that, given the application and required time, should be able to perform the most common computing tasks.

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SearchNetworking
  • CIDR (Classless Inter-Domain Routing or supernetting)

    CIDR (Classless Inter-Domain Routing or supernetting) is a method of assigning IP addresses that improves the efficiency of ...

  • throughput

    Throughput is a measure of how many units of information a system can process in a given amount of time.

  • traffic shaping

    Traffic shaping, also known as packet shaping, is a congestion management method that regulates network data transfer by delaying...

SearchSecurity
  • Common Body of Knowledge (CBK)

    In security, the Common Body of Knowledge (CBK) is a comprehensive framework of all the relevant subjects a security professional...

  • buffer underflow

    A buffer underflow, also known as a buffer underrun or a buffer underwrite, is when the buffer -- the temporary holding space ...

  • single sign-on (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials -- for ...

SearchCIO
  • benchmark

    A benchmark is a standard or point of reference people can use to measure something else.

  • spatial computing

    Spatial computing broadly characterizes the processes and tools used to capture, process and interact with 3D data.

  • organizational goals

    Organizational goals are strategic objectives that a company's management establishes to outline expected outcomes and guide ...

SearchHRSoftware
  • talent acquisition

    Talent acquisition is the strategic process employers use to analyze their long-term talent needs in the context of business ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

  • hybrid work model

    A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's...

SearchCustomerExperience
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