IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

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IT career paths

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • What is Google Docs?

    Google Docs is a free web-based word processor that can be used to create, edit and store digital documents.

  • What are the top 10 spyware threats?

    The top 10 spyware list describes the most common spyware threats behind famous spyware attacks and is frequently identified by leading antispyware tools from vendors like Webroot, Norton and Malwarebytes.

  • What is DHCP (Dynamic Host Configuration Protocol)?

    DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to dynamically assign an Internet Protocol (IP) address to any device on a network so it can communicate.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • What is a change agent (agent of change)?

    A change agent, or agent of change, is someone who promotes change and enables it to happen within any group or organization.

  • What is segregation of duties (SoD)?

    Segregation of duties (SoD) is an internal control mechanism designed to prevent errors and fraud by ensuring at least two individuals are responsible for the separate parts of any task.

  • What is the gig economy?

    A gig economy is a free market system in which temporary positions are common and organizations hire independent workers for short-term commitments.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

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