IT management

IT career paths

• cloud architect

  A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

• Chief Technology Officer (CTO)

  The chief technology officer (CTO) is the individual within an organization who oversees the current technology and creates relevant policy.

• chief trust officer

  A chief trust officer in the IT industry is an executive job title given to the person responsible for building confidence around the use of customer information.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• business impact analysis (BIA)

  A business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

• multiprogramming

  Multiprogramming is a rudimentary form of parallel processing in which several programs run at the same time on a uniprocessor system.

• algorithm

  An algorithm is a procedure used for solving a problem or performing a computation.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• 4 P's marketing mix

  The marketing mix, also known as the four P's of marketing, refers to the four key elements of a marketing strategy: product, price, place and promotion.

• mobile computing

  Mobile computing refers to the set of IT technologies, products, services and operational strategies and procedures that enable end users to access computation, information and related resources and capabilities while mobile.

• instance

  In object-oriented programming (OOP), an instance is a specific realization of any object.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• chief procurement officer (CPO)

  The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and services made by the organization.

• Fibonacci sequence

  The Fibonacci sequence is a set of integers (the Fibonacci numbers) that starts with a zero, followed by a one, then by another one, and then by a series of steadily increasing numbers.

• workflow management

  Workflow management is the discipline of creating, documenting, monitoring and improving upon the series of steps, or workflow, that is required to complete a specific task.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• first call resolution (FCR)

  First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

• binary

  Binary describes a numbering scheme in which there are only two possible values for each digit -- 0 or 1 -- and is the basis for all binary code used in computing systems.

• business impact analysis (BIA)

  A business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.