IT management

IT career paths

• software engineering

  Software engineering is the process of developing, testing and deploying computer applications to solve real-world problems by adhering to a set of engineering principles and best practices.

• hard skills

  Hard skills are specific abilities, capabilities and skill sets that an individual can possess and demonstrate in a measured way.

• cloud engineer

  A cloud engineer is an IT professional responsible for any technological duties associated with cloud computing, including design, planning, management, maintenance and support.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• IT service management (ITSM)

  IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use IT.

• Microsoft Azure monitoring tools

  Azure monitoring tools are software meant to assist in the different aspects of cloud infrastructure management and monitoring, centering around Microsoft’s cloud computing platform, Azure.

• IT operations management (ITOM)

  IT operations management (ITOM) is a strategic approach to managing an organization's information technology needs.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• bluesnarfing

  Bluesnarfing is a hacking technique in which a hacker accesses a wireless device through a Bluetooth connection.

• Microsoft Edge

  Microsoft Edge is a cross-platform browser created by Microsoft and installed by default on all new Windows devices.

• USB 3.0 (SuperSpeed USB)

  USB 3.0 is a Universal Serial Bus (USB) data transfer standard that is backwards compatible with USB 2.0 and USB 1.1 devices and is very commonly used for computer peripherals.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• lean management

  Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

• performance testing

  Performance testing is a testing measure that evaluates the speed, responsiveness and stability of a computer, network, software program or device under a workload.

• employee productivity

  Employee productivity, sometimes referred to as workforce productivity, is an assessment of the efficiency of a worker or group of workers.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• clock speed

  Clock speed is the number of times a second that a circuit operates and is most associated with the central processing unit (CPU).

• defragmentation

  Defragmentation is the process of locating the noncontiguous fragments of data into which a computer file may be divided as it is stored on a hard disk, and rearranging the fragments and restoring them into fewer fragments or into the whole file.

• quantum supremacy

  Quantum supremacy is the experimental demonstration of a quantum computer's dominance and advantage over classical computers by performing calculations previously impossible at unmatched speeds.