IT management

IT career paths

• What is succession planning?

  Succession planning is the strategic process of identifying and developing internal candidates to fill key organizational roles to ensure business continuity and the availability of effective leadership in the face of role transitions, departures or unforeseen events.

• What is a registered health information technician (RHIT)?

  A registered health information technician (RHIT) is a certified professional who creates and verifies electronic health records.

• What is RHIA (Registered Health Information Administrator)?

  A registered health information administrator (RHIA) is a certified professional who oversees the creation and use of electronic health records (EHRs).

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• What is enterprise architecture (EA)?

  An enterprise architecture (EA) is a conceptual blueprint that defines an organization's structure and operation.

• What is a standard operating procedure (SOP)?

  A standard operating procedure is a set of step-by-step instructions for performing a routine activity.

• What is an ISV (independent software vendor)?

  An ISV (independent software vendor) makes and sells software products that work with computer hardware, operating systems (OSes) or software platforms made by another company.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• What is device as a service (DaaS)?

  The device as a service (DaaS) model offers PCs, smartphones and other mobile computing devices as a paid service.

• What is defragmentation?

  Defragmentation, also known as 'defragging' or 'defrag,' is the process of rearranging the data on a storage medium, such as a hard disk drive (HDD), to ensure efficient storage and access.

• What is iCloud?

  Apple's iCloud is a free service that stores subscribers' photos, videos, documents, apps and more and updates everything across users' synced devices.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• What is a channel strategy?

  A channel strategy is a vendor's plan for delivering a product or service to end customers through direct or indirect sales channels.

• What is a procurement plan?

  A procurement plan -- also called a procurement management plan -- is a document that is used to manage the process of finding and selecting a vendor.

• What is Project Management Body of Knowledge (PMBOK)?

  The Project Management Body of Knowledge (PMBOK) is a document containing standard terminology, best practices and process guidelines around project management as defined by the Project Management Institute (PMI).

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• What is enterprise architecture (EA)?

  An enterprise architecture (EA) is a conceptual blueprint that defines an organization's structure and operation.

• What is classical computing?

  Classical computing is another name for binary computing.

• What is technical requirements?

  In software development and systems engineering, technical requirements define what is needed to ensure a desired system function or behavior will work as expected.