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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA) is a certification and globally recognized standard for appraising an IT auditor's knowledge, expertise and skill in assessing vulnerabilities and instituting IT controls in an enterprise environment.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

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IT career paths

  • chief transformation officer (CTO)

    Chief transformation officer is an executive role, often in the C-suite, that focuses on bringing about change as well as growth in revenue and profit to an organization.

  • information technology (IT) director

    An information technology (IT) director is the person in charge of technology within an organization. IT directors manage technology resources and employees to ensure that IT operations run smoothly.

  • nonprofit organization (NPO)

    A nonprofit organization (NPO) is one that is not driven by profit but by dedication to a given cause that is the target of all income beyond what it takes to run the organization.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • complementary metal-oxide semiconductor (CMOS)

    A complementary metal-oxide semiconductor (CMOS) is the semiconductor technology used in most of today's integrated circuits, also known as chips or microchips.

  • real user monitoring (RUM)

    Real user monitoring (RUM) is a technology used by developers and network operators to gain real-world observability into web performance and service availability.

  • template

    A template is a form, mold or pattern used as a guide to make something.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • Consensus Algorithm

    A consensus algorithm is a process in computer science used to achieve agreement on a single data value among distributed processes or systems.

  • x and y coordinates

    X and y coordinates are, respectively, the horizontal and vertical addresses of a point in any two-dimensional (2D) space, such as a sheet of paper or a computer display screen.

  • domain

    Specific to the internet, the term domain can refer to how the internet is structured, and domain also refers to how an organization's network resources are organized.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • OODA loop

    The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision while also understanding that changes can be made as more data becomes available.

  • resource allocation

    Resource allocation is the process of assigning and managing assets in a manner that supports an organization's strategic planning goals.

  • project charter

    A project charter is a formal short document that states a project exists and provides project managers with written authority to begin work.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • Stefan-Boltzmann constant

    The Stefan-Boltzmann constant, symbolized by the lowercase Greek letter sigma (σ), is a physical constant expressing the relationship between the heat radiation emitted by a black body and its absolute temperature.

  • latitude and longitude

    Latitude and longitude are parameters or coordinates that help determine the location of any place on Earth.

  • 11th dimension

    The 11th dimension is a characteristic of space-time that has been proposed as a possible answer to questions that arise in superstring theory.

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SearchNetworking
  • network packet

    A network packet is a basic unit of data that's grouped together and transferred over a computer network, typically a ...

  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

SearchSecurity
  • data breach

    A data breach is a cyber attack in which sensitive, confidential or otherwise protected data has been accessed or disclosed in an...

  • insider threat

    An insider threat is a category of risk posed by those who have access to an organization's physical or digital assets.

  • data compliance

    Data compliance is a process that identifies the applicable governance for data protection, security, storage and other ...

SearchCIO
  • data privacy (information privacy)

    Data privacy, also called information privacy, is an aspect of data protection that addresses the proper storage, access, ...

  • leadership skills

    Leadership skills are the strengths and abilities individuals demonstrate that help to oversee processes, guide initiatives and ...

  • data governance policy

    A data governance policy is a documented set of guidelines for ensuring that an organization's data and information assets are ...

SearchHRSoftware
SearchCustomerExperience
  • recommerce

    Recommerce is the selling of previously owned items through online marketplaces to buyers who reuse, recycle or resell them.

  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for...

  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

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