Business software

HR management

• What is labor arbitrage?

  Labor arbitrage is the practice of searching for and then using the lowest-cost workforce to produce products or goods.

• What is employee monitoring?

  Employee monitoring is when businesses monitor employees to improve productivity and protect corporate resources.

• contact center burnout

  Contact center burnout refers to physical, emotional and mental exhaustion experienced by contact center employees.

Marketing and CX

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

• What is first call resolution (FCR)?

  First call resolution (FCR) is when contact center agents properly address a customer's needs the first time they call so there is no need for the customer to follow up with a second call.

• What is inventory management?

  Inventory management is the component of supply chain management that tracks and supervises noncapitalized assets -- or inventory -- and stock items.

• What is the law of diminishing returns?

  The law of diminishing returns is an economic principle stating that as investment in a particular area increases, the rate of profit from that investment, after a certain point, can't continue to increase if other variables remain at a constant.

Microsoft

Definitions for Microsoft Windows, including terms about bugs or patches and words and phrases about Microsoft operating systems.

• Microsoft Windows Server LTSC (Long-Term Servicing Channel)

  Microsoft Windows Server LTSC (Long-Term Servicing Channel) is one of the servicing options available for users of the Windows Server operating system (OS).

• Windows Server Update Services (WSUS)

  Windows Server Update Services (WSUS) is a Windows server role that can plan, manage and deploy updates, service packs, patches and hotfixes for Windows servers, client operating systems (OSes) and other Microsoft software.

• Virtual Machine Management Service

  The Virtual Machine Management service, also known as VMMS or vmms.exe, is the main module in the Microsoft Windows operating system for controlling the virtual machines (VMs) on a Hyper-V server.

Software applications

Definitions related to software applications, including tech terms about software programs for vertical industries and words and phrases about software development, use and management.

• What is an abandoned call?

  An abandoned call is a call or other type of contact initiated to a call center or contact center that is ended before any conversation occurs.

• Epic Systems

  Epic Systems, also known simply as Epic, is one of the largest providers of health information technology, used primarily by large U.S. hospitals and health systems to access, organize, store and share electronic medical records.

• healthcare CIO (healthcare chief information officer)

  A healthcare CIO (healthcare chief information officer) is an executive at a healthcare organization that oversees the operation of the information technology department and consults with other C-level personnel on technology-related needs and purchasing decisions.