New & Notable


RingCentral pushes AI deeper into sales tech, integrates Teams

Among other new features, RingCentral pushes its RingSense conversational intelligence deeper into the sales market with new integrations, where it meets a crowd of tech competitors.


Pegasystems' Blueprint enables automation with no code

Pegasystems uses generative AI to simplify previously difficult development tasks that unite back-office and front-office data, and launches a GenAI-led learning system.


10 ideas for a post-cookies marketing strategy

Tracking customers without third-party cookies may concern businesses. However, all organizations are in the same position. Marketers should consider these alternatives.


Slack lists drops, edging it ever closer to project management

Slack isn't a full-fledged project management platform. But new features help users organize, assign and track tasks as they would in more sophisticated clouds.

Find Solutions For Your Project

Customer Experience Basics

  • Get Started

    digital marketing

    Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic technologies.

  • Get Started

    contact center schedule adherence

    Contact center schedule adherence is a standard metric used in business contact centers to determine whether contact center agents are working the amount of time they are scheduled to work.

  • Get Started

    First-party vs. third-party cookies: What's the difference?

    First-party cookies track user engagement, while third-party cookies are central to many marketing and sales strategies. Yet the two types are more similar than one might think.

View All Get Started


Videos, Podcasts, Photo Stories and Infographics

Sections from across Customer Experience

Content Management
Unified Communications
Data Management
Enterprise AI