New & Notable
Get Started
How account-based marketing can improve personalization
An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system.
Manage
Advice for marketing personalization
Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention.
Evaluate
How generative AI will sink or swim in customer service
Generative AI may have captured the tech world's mindshare, but it will have to be commercialized well for customer service applications in the contact center.
News
Canva steps up design game with new AI-powered design tools
The platform provides accessible tools for small businesses that need design help. Canva is also escalating its technology to compete against bigger design platforms such as Adobe.
Trending Topics
-
Marketing & Sales Get Started
5 best practices for a sustainable marketing strategy
Sustainable marketing can boost brand loyalty, but marketers need an effective strategy. Brands should commit to a larger purpose, take a long-term approach and remain consistent.
-
E-Commerce News
Adobe Firefly brings generative AI image marketing tool
The CX giant's Firefly is an image creator trained on millions of visuals from Adobe stock content to understand written commands and make images for better marketing.
-
Customer Service & Contact Center Evaluate
How generative AI will sink or swim in customer service
Generative AI may have captured the tech world's mindshare, but it will have to be commercialized well for customer service applications in the contact center.
-
Customer Experience Management Evaluate
8 customer success software platforms to consider
Proper customer success requires the right tools to keep customers satisfied. Here, dive into eight popular platforms on the market, including their features and benefits.
-
Customer Data Management News
Adobe unveils new collaboration tool for marketing teams
The CX giant revealed new technology for faster workflows between marketing, product and data teams to collaborate on marketing campaigns in its new Product Analytics platform.
-
CRM Tools & Strategy Get Started
7 customer success best practices
Customer success aims to ensure a positive CX after the sales process is complete. These best practices can help teams stay on track and keep customers satisfied.
Find Solutions For Your Project
-
Evaluate
How generative AI will sink or swim in customer service
Generative AI may have captured the tech world's mindshare, but it will have to be commercialized well for customer service applications in the contact center.
-
8 customer success software platforms to consider
-
How Gen Z will shape the future of customer experience
-
7 examples of sustainable marketing
-
-
Problem Solve
9 disadvantages of self-service options
Customer self-service platforms free up live agents for more complicated issues, but if organizations don't keep this software up to date, its disadvantages can frustrate users.
-
5 ways to use social media in supply chain management
-
Top 5 challenges in field service management
-
How to train agents on call center fraud detection
-
-
Manage
Advice for marketing personalization
Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention.
-
7 customer success best practices
-
Why is sustainable marketing important?
-
5 examples of e-commerce content marketing strategies
-
-
E-Handbook | December 2020
Customer upselling gets upgrade from AI, analytics
Download -
E-Zine | November 2020
Sponsored Content
Download -
E-Handbook | November 2020
Evolving customer data platform features set sights on CX
Download -
E-Handbook | October 2020
Contact center roles shift from cost center to profit center
Download -
E-Zine | October 2020
Sponsored Content
Download
Customer Experience Basics
-
Get Started
5 best practices for a sustainable marketing strategy
Sustainable marketing can boost brand loyalty, but marketers need an effective strategy. Brands should commit to a larger purpose, take a long-term approach and remain consistent.
-
Get Started
customer touchpoint
A customer touchpoint is any direct or indirect contact a customer has with a brand.
-
Get Started
How account-based marketing can improve personalization
An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system.
Multimedia
-
-
Get Started
The history and evolution of CRM
-
Evaluate
The evolution of customer service
-
News
View All -
Marketing and sales
Canva steps up design game with new AI-powered design tools
The platform provides accessible tools for small businesses that need design help. Canva is also escalating its technology to compete against bigger design platforms such as Adobe.
-
Customer data management
Adobe unveils new collaboration tool for marketing teams
The CX giant revealed new technology for faster workflows between marketing, product and data teams to collaborate on marketing campaigns in its new Product Analytics platform.
-
E-Commerce
Adobe Firefly brings generative AI image marketing tool
The CX giant's Firefly is an image creator trained on millions of visuals from Adobe stock content to understand written commands and make images for better marketing.