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7 customer experience trends to know in 2024

Customer experience trends like AI, customer data management and loyalty programs can all help organizations ensure they can attract and keep customers.

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In 2023, generative AI made inroads in customer service

This year saw the rise of new intelligent capabilities for contact centers to support human and virtual agents in their abilities to deliver effective answers and services faster.

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Field service management software vendors to know in 2024

The world of hybrid work turned nice-to-have field service features -- like remote project management and automation -- into vital capabilities. Learn which features vendors offer.

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Top 5 benefits of marketing automation

If an organization wants to help its marketers, it must invest in marketing automation. This software offers benefits such as better lead conversion and data collection.

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Customer Experience Basics

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    Microsoft Dynamics 365 best practices for implementation

    Microsoft Dynamics 365 offers business apps to help organizations boost efficiency. Best practices for implementation include creating the right team and designing a simple UX.

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    Top 5 benefits of marketing automation

    If an organization wants to help its marketers, it must invest in marketing automation. This software offers benefits such as better lead conversion and data collection.

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    customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by gathering and analyzing information about their demographic, psychographic and behavioral attributes.

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