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Salesforce CEO exodus: Taylor, Nelson, Butterfield out

Salesforce is once again a single-CEO company. Bret Taylor has resigned, with plans to pursue a new venture.

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10 e-commerce marketing strategies for your business

Marketers have myriad tools in their belts -- from SEO to influencers to technology and tools. These strategies can improve anyone's e-commerce marketing plan.

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How to efficiently measure customer loyalty

Most organizations don't measure customer loyalty often or thoroughly enough to improve CX. This book excerpt explores tips and suggestions to measure loyalty more efficiently.

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Amazon Connect users get Contact Lens AI chat analytics

Contact Lens expands into chat channels. Also on tap in Amazon Connect: Agent performance monitoring and expanded, machine learning-driven workforce management tools.

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Customer Experience Basics

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    BOPIS

    BOPIS (buy online, pick up in-store) is a business model that allows consumers to shop and place orders online and then pick up their purchases in the brick-and-mortar store, often within the same day.

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    real-time analytics

    Real-time analytics is the use of data and related resources for analysis as soon as it enters the system.

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    How to efficiently measure customer loyalty

    Most organizations don't measure customer loyalty often or thoroughly enough to improve CX. This book excerpt explores tips and suggestions to measure loyalty more efficiently.

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