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7 video marketing challenges and how to overcome them
Video marketing can require special equipment and know-how. Yet, smartphones, AI and social media have made it more accessible to the average marketer.
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AWS adds to Amazon Q in Connect, AI IVR, chat credit card
AWS drops a big re:Invent update for Amazon Connect, including basic marketing functionality from the contact center side of CX.
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Salesforce CIO: How agents change internal workflows
In this Q&A, Salesforce CIO and Executive Vice President Juan Perez discusses the company's internal Agentforce rollout, among other topics.
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12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst.
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7 video marketing challenges and how to overcome them
Video marketing can require special equipment and know-how. Yet, smartphones, AI and social media have made it more accessible to the average marketer.
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E-Commerce
Adtech, regulators react to Google's third-party cookie reversal
Following many delays and an alternative still in development, Google has relented to advertisers on the timing of depreciating third-party cookies.
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Customer Service & Contact Center News
AWS adds to Amazon Q in Connect, AI IVR, chat credit card
AWS drops a big re:Invent update for Amazon Connect, including basic marketing functionality from the contact center side of CX.
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Customer Experience Management News
Salesforce Agentforce: An answer in search of a question?
They used to be named Einstein Copilots. Now they're Agentforce autonomous agents. Salesforce's latest upgrade might be more than words.
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Customer Data Management Manage
How does malvertising work?
With each ad placed, a hidden risk often goes overlooked: Cybercriminals who exploit ads to spread malware.
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Salesforce CIO: How agents change internal workflows
In this Q&A, Salesforce CIO and Executive Vice President Juan Perez discusses the company's internal Agentforce rollout, among other topics.
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VMware vSphere Foundation and VMware Cloud Foundation powered by Intel technology results in a unified software-defined Data Center platform for running and managing private cloud, multi-cloud, and edge containerized workloads. Built-in inferencing enables customers to efficiently turn data into insight on a flexible hybrid cloud environment.
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12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst.
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15 customer success KPIs and metrics to track
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Contact center fraud: How to detect and prevent it
Contact centers can be sitting ducks for fraudsters, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers.
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View All Manage7 video marketing challenges and how to overcome them
Video marketing can require special equipment and know-how. Yet, smartphones, AI and social media have made it more accessible to the average marketer.
Customer Experience Basics
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What is a chief experience officer (CXO)?
A chief experience officer (CXO) is an executive in the C-suite who ensures positive interactions with an organization's customers.
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What is contact center infrastructure?
A contact center infrastructure (CCI) is a framework composed of the physical and virtual resources that a contact or call center facility needs to operate effectively.
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What is speech recognition?
Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.
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The evolution of chatbots and generative AI
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The history and evolution of CRM
Vendor Resources
- The Complete Guide to CX Transformation –eGuide
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Customer service and contact center
AWS adds to Amazon Q in Connect, AI IVR, chat credit card
AWS drops a big re:Invent update for Amazon Connect, including basic marketing functionality from the contact center side of CX.
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CRM tools and strategy
Salesforce CIO: How agents change internal workflows
In this Q&A, Salesforce CIO and Executive Vice President Juan Perez discusses the company's internal Agentforce rollout, among other topics.
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Customer service and contact center
CallMiner CEO talks generative AI, conversational intelligence
When everyone's contact center now has a CX platform, specialists like CallMiner have to make implementation more straightforward for users, said CEO and founder Jeff Gallino.
Search Customer Experience Definitions
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- What is speech recognition?
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