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Google unfazed by advertiser criticism of third-party cookie plan

Google is working with U.K. regulators on its plan to phase out third-party cookies this year, despite pushback from an advertisers group. Meanwhile, bots are affecting ad traffic.

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How to create a diversity and inclusion marketing strategy

Diversity marketing helps organizations attract new customers, but to implement a strategy, marketers need an internal D&I initiative and to learn about their audience.


GenAI chatbots for customer care create new level of liability

Air Canada found liable for promises its chatbot made against the airline's policy; CX leaders discuss best practices for using generative AI in chatbots.


Sitecore to bring more generative AI XM, XP clouds

Katie Johnson joined Sitecore after leading vertical market pushes at Salesforce and Talkdesk. In this Q&A, we discuss that, future generative AI plans and more.

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