New & Notable


RingCentral pushes AI deeper into sales tech, integrates Teams

Among other new features, RingCentral pushes its RingSense conversational intelligence deeper into the sales market with new integrations, where it meets a crowd of tech competitors.


Pegasystems' Blueprint enables automation with no code

Pegasystems uses generative AI to simplify previously difficult development tasks that unite back-office and front-office data, and launches a GenAI-led learning system.


10 ideas for a post-cookies marketing strategy

Tracking customers without third-party cookies may concern businesses. However, all organizations are in the same position. Marketers should consider these alternatives.


Slack lists drops, edging it ever closer to project management

Slack isn't a full-fledged project management platform. But new features help users organize, assign and track tasks as they would in more sophisticated clouds.

Find Solutions For Your Project

Customer Experience Basics

  • Get Started

    First-party vs. third-party cookies: What's the difference?

    First-party cookies track user engagement, while third-party cookies are central to many marketing and sales strategies. Yet the two types are more similar than one might think.

  • Get Started

    virtual agent

    A virtual agent -- sometimes called an intelligent virtual agent (IVA) -- is a software program or cloud service that uses artificial intelligence (AI) technologies, such as machine learning (ML) and natural language processing (NLP) to provide ...

  • Get Started

    12 benefits of customer retention

    Customer retention can help organizations better understand their current customers' needs, issues and desires, so they can better support them and target more prospects.

View All Get Started


Videos, Podcasts, Photo Stories and Infographics

Sections from across Customer Experience

Content Management
Unified Communications
Data Management
Enterprise AI