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E-Commerce News

May 06, 2022 06 May'22
Square exec discusses metaverse, electronic payment trends

Millions of physical and online merchants use Square's payment processing services. We discuss retail tech trends with Roshan Jhunja, Square head of retail.
May 02, 2022 02 May'22
Metaverse shopping 101, from Forever 21's Roblox store creator

The founder of the agency behind Forever 21's Shop City explains what it is -- and what it isn't -- and what retailing in the metaverse will eventually look like.
April 25, 2022 25 Apr'22
AI virtual assistant grooms skier experience at Snowbird

Using an AI-powered chatbot designed with the friendly likenesses of avalanche dogs, the famed Utah ski resort is able to quickly respond to customers' questions.
April 22, 2022 22 Apr'22
Retailer: Informed humans still the hottest e-commerce trend

Sweetwater, the largest online audio gear and musical instrument retailer, uses AI to augment -- not replace -- its agents. Mike Clem, chief growth officer, explains why.

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clickstream data (clickstream analytics)

Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about which pages a website visitor visits -- and in what order. Continue Reading
Secure Electronic Transaction (SET)

Secure Electronic Transaction (SET) is a system and electronic protocol to ensure the integrity and security of transactions conducted over the internet. Continue Reading
Break down platforms via a service decomposition strategy

There's more than one way to break down a platform into microservices. This excerpt from 'Developing Microservice APIs with Python' explains one: decomposition by subdomains. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

As stores reopen, e-commerce is king in luxury retail

Brick-and-mortar stores are reopening, but that doesn't mean retailers should lessen focus on online experiences. Olivela, a luxury retail company, strategizes for beyond COVID-19. Continue Reading
6 key benefits of headless commerce

Traditional e-commerce changed how businesses could sell products, but with headless commerce, organizations can better personalize the customer experience. Continue Reading
Top 3 ways to increase engagement in e-commerce

Engagement is a key component of relationships between customers and businesses, and it is essential for fostering an exceptional customer experience. Continue Reading

Learn to apply best practices and optimize your operations.

NLP, chatbot development reignite conversational commerce AI

The world of e-commerce has been focused on the adoption of conversational commerce for years to boost online sales. COVID-19 might just be the catalyst for widespread use. Continue Reading
How IT leaders in retail can tap into blockchain's potential

By creating a solid data foundation based on standards, data quality checks and collaboration, blockchain for retail use cases could eventually usher in the user experience that customers want. Continue Reading
Email, social media marketing strategies adjust amid COVID-19

Businesses lean on email, social media marketing and softer brand messaging to keep customers engaged while the coronavirus keeps the world quarantined at home. Continue Reading

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How do you know when you've outgrown your e-commerce platform?

When the native content management capabilities of your e-commerce system no longer meet your business needs, consider integrating it with a separate CMS. Continue Reading
Three management tips for overseeing call center agents on night shift

There are psychological and medical challenges for call center agents working the night shift. Hear management tips from Donna Fluss for managing night shift call center agents. Continue Reading