E-Commerce resources and information - SearchCustomerExperience

E-Commerce News

August 10, 2022 10 Aug'22
Salesforce adds headless commerce capabilities

Salesforce enables 'composable commerce' -- headless e-commerce, where users bring their own interface designs -- for large brick-and-mortar retailers and online-only sellers.
July 25, 2022 25 Jul'22
SAP green CX tech aids sustainable retail, B2B sales

SAP users can tackle sustainable e-commerce -- and be accountable to customers wary of 'greenwashing' -- with a bundle of Qualtrics, CDP, e-commerce and other tech tools.
June 29, 2022 29 Jun'22
Salesforce users get more low-code automation, including RPA

Salesforce integrates MuleSoft RPA and Composer with Salesforce Flow, which avails low-code process automation and bot creation to line-of-business users.
June 08, 2022 08 Jun'22
Salesforce moves forward with controversial NFT Cloud pilot

Salesforce integrates with TikTok and adds marketing and e-commerce features to its platform -- including NFT Cloud, which sparked controversy earlier this year.

Bring yourself up to speed with our introductory content

How is cryptocurrency valued?

Because cryptocurrency is not regulated, several factors affect its value, including demand, utility, competition and mining. Continue Reading
e-commerce

E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet. Continue Reading
What IT skills are required for e-commerce?

While e-commerce involves a lot of marketing and sales, it also requires IT expertise to keep platforms running. Explore seven technical skills needed for e-commerce platforms. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

As stores reopen, e-commerce is king in luxury retail

Brick-and-mortar stores are reopening, but that doesn't mean retailers should lessen focus on online experiences. Olivela, a luxury retail company, strategizes for beyond COVID-19. Continue Reading
6 key benefits of headless commerce

Traditional e-commerce changed how businesses could sell products, but with headless commerce, organizations can better personalize the customer experience. Continue Reading
Top 3 ways to increase engagement in e-commerce

Engagement is a key component of relationships between customers and businesses, and it is essential for fostering an exceptional customer experience. Continue Reading

Learn to apply best practices and optimize your operations.

NLP, chatbot development reignite conversational commerce AI

The world of e-commerce has been focused on the adoption of conversational commerce for years to boost online sales. COVID-19 might just be the catalyst for widespread use. Continue Reading
How IT leaders in retail can tap into blockchain's potential

By creating a solid data foundation based on standards, data quality checks and collaboration, blockchain for retail use cases could eventually usher in the user experience that customers want. Continue Reading
Email, social media marketing strategies adjust amid COVID-19

Businesses lean on email, social media marketing and softer brand messaging to keep customers engaged while the coronavirus keeps the world quarantined at home. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How do you know when you've outgrown your e-commerce platform?

When an e-commerce system's native content management capabilities no longer meet business needs, companies should consider integrating it with a content management system. Continue Reading
Three management tips for overseeing call center agents on night shift

There are psychological and medical challenges for call center agents working the night shift. Hear management tips from Donna Fluss for managing night shift call center agents. Continue Reading