New & Notable
Evaluate
How UC can support the return to office
United communications features are a boon to those working from home, but they also have the potential to woo those workers back into the office.
Evaluate
The difference between Zoom Meetings and Zoom Webinars
The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs.
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The difference between a traditional and hybrid meeting room
The old meeting room is gone for good. Companies need to employ technology that permits all of their workers to collaborate, whether they are at home, in the office or on the road.
Get Started
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
Trending Topics
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Collaboration & Communication Security Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Communications Platforms & Integrations Get Started
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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VoIP & IP Telephony Evaluate
Comparing telephony from Cisco and Microsoft teams
Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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Video Conferencing & Visual Collaboration Evaluate
The difference between Zoom Meetings and Zoom Webinars
The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs.
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Collaboration Software News
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming.
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UCaaS & Cloud-Based UC Get Started
What is a hybrid meeting?
Hybrid work is here for good. Making sure remote and in-office workers have the same meeting experience is a challenge, but the benefits of hybrid meetings can't be dismissed.
Sponsored Sites
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
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Collaboration
Increase Productivity with a Scalable Collaboration Solution
Learn how Slack offers significant advantages in scalability, security, platform depth and integrations, engagement, and shared channels are valued by organisations when undertaking digital transformation initiatives.
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Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
Find Solutions For Your Project
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Evaluate
Comparing telephony from Cisco and Microsoft teams
Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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How UC can support the return to office
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The difference between Zoom Meetings and Zoom Webinars
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Hybrid meeting technology helps AV teams address equity
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Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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Why is SIP trunking better than PRI and BRI?
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3 ways to take advantage of collaboration behavior data
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4 common problems with hybrid meetings and how to fix them
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Manage
5 steps to address hybrid meeting equity
Taking the steps necessary to ensure that employees can attend meetings, regardless of location, takes time, but new tools can help to ensure everyone is communicating effectively.
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Generative AI security best practices to mitigate risks
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Mapping how digital twin technology can work with UC
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Connected workspace apps improve collaboration management
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Unified Communications Basics
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Get Started
What is video conferencing?
Video conferencing is a live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.
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Get Started
The difference between a traditional and hybrid meeting room
The old meeting room is gone for good. Companies need to employ technology that permits all of their workers to collaborate, whether they are at home, in the office or on the road.
-
Get Started
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
Multimedia
Vendor Resources
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News
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Google Evolves Its CCAI Services to a Full CCAI Platform
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.
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The New Career Skills the AI Era Will Require
Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand.
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AI Could Be the Next Tech Wave -- But Only If We're Careful
Before we can unlock AI’s full potential across enterprise and public sectors, there needs to be improvements in explainability, consistency, and control.
Search Unified Communications Definitions
- What is video conferencing?
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?
- What is SIP trunking (Session Initiation Protocol trunking)?
- What is an inbound call?
- unified communications (UC)