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Everything Enterprise Connect 2025: News, trends and insights
Check out the latest news and analysis from Enterprise Connect, the largest enterprise communications, CX and collaboration events in North America.
Evaluate
AI and video conferencing come together at Enterprise Connect
While AI seemed like the star of the show at Enterprise Connect, video is still a key technology for UC buyers. Explore the top video trends from the conference.
Evaluate
Companies prep for NG911 implementation but hurdles remain
This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Collaboration & Communication Security Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Communications Platforms & Integrations Evaluate
CPaaS in CX: A look at top providers, trends and use cases
The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.
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VoIP & IP Telephony Evaluate
Companies prep for NG911 implementation but hurdles remain
This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
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Video Conferencing & Visual Collaboration Evaluate
AI and video conferencing come together at Enterprise Connect
While AI seemed like the star of the show at Enterprise Connect, video is still a key technology for UC buyers. Explore the top video trends from the conference.
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Collaboration Software News
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming.
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UCaaS & Cloud-Based UC News
Everything Enterprise Connect 2025: News, trends and insights
Check out the latest news and analysis from Enterprise Connect, the largest enterprise communications, CX and collaboration events in North America.
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Collaboration
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Create a Powerful, Unified Experience with Hyperautomation and Low-Code
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IT Workflows
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Find Solutions For Your Project
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Evaluate
What will be the future of the workplace?
The future of the workplace includes varying return-to-office plans, flexible work locations and AI assistants to help employees with collaboration and productivity.
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AI and video conferencing come together at Enterprise Connect
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Companies prep for NG911 implementation but hurdles remain
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Can Microsoft Teams send text messages?
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Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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Why is SIP trunking better than PRI and BRI?
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3 ways to take advantage of collaboration behavior data
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4 common problems with hybrid meetings and how to fix them
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Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Mapping how digital twin technology can work with UC
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Connected workspace apps improve collaboration management
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3 ways to retool UC platform security architecture models
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Unified Communications Basics
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Get Started
What is the difference between Zoom Meetings and Zoom Rooms?
For some users, Zoom Meetings is all they need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases.
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Get Started
Where to find Zoom recordings? How to view Zoom recordings
Depending on your initial settings, Zoom recordings can be found locally on your computer or in the Zoom cloud. Find out how to navigate the Zoom recordings menu.
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Get Started
How to record Zoom meetings with OBS
By using Open Broadcaster Software to record Zoom meetings, companies can take advantage of more advanced features, such as live editing and live streaming.
Multimedia
Vendor Resources
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News
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Google Evolves Its CCAI Services to a Full CCAI Platform
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.
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The New Career Skills the AI Era Will Require
Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand.
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AI Could Be the Next Tech Wave -- But Only If We're Careful
Before we can unlock AI’s full potential across enterprise and public sectors, there needs to be improvements in explainability, consistency, and control.
Search Unified Communications Definitions
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- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?