New & Notable

Get Started

RCS vs. SMS: What's the difference?

Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience.

Problem Solve

How to enable and set up Copilot in Microsoft Teams

Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.

Manage

How does Copilot enhance the user experience in Teams?

With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.

Evaluate

Why is SIP trunking better than PRI and BRI?

SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies.

Find Solutions For Your Project

Unified Communications Basics

  • Get Started

    What is a virtual contact center?

    A virtual contact center (VCC) is a type of call center in which an organization's representatives are geographically dispersed, rather than situated at workstations in one location.

  • Get Started

    What is podcasting?

    Podcasting is the preparation and distribution of digital audio files to the computers of subscribed users using Really Simple Syndication (RSS) feeds.

  • Get Started

    What is Real-Time Transport Control Protocol (RTCP)?

    Real-Time Transport Control Protocol (RTCP) is a network communication protocol that works alongside Real-Time Protocol (RTP) to monitor and track data delivery on large multicast networks via RTP's associated transmission metrics.

View All Get Started

Multimedia

Videos, Podcasts, Photo Stories and Infographics

Sections from across Unified Communications

Networking
ITChannel
Close