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Microsoft takes Teams Phone to Dynamics 365 Contact Center
Microsoft's updates for Teams Phone include Dynamics 365 Contact Center integration and Copilot features to improve customer service.
Zoom advances AI Companion with agentic AI
Zoom's AI Companion improvements include automated tasks, better action item detection and real-time note taking. The new features will be launched in stages through mid-2025.
News
Everything Enterprise Connect 2025: News, trends and insights
Check out the latest news and analysis from Enterprise Connect, the largest enterprise communications, CX and collaboration events in North America.
Evaluate
Can Microsoft Teams send text messages?
There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications.
Trending Topics
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Collaboration & Communication Security Manage
3 ways to retool UC platform security architecture models
Hybrid workers moving between home and office environments create a UC security gap. But adopting modern tools to augment traditional security policies can mitigate risks.
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Communications Platforms & Integrations Evaluate
CPaaS in CX: A look at top providers, trends and use cases
The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.
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VoIP & IP Telephony Get Started
How to manage E911 in a multivendor UC environment
Multivendor phone systems can present challenges for E911 management. Third-party platforms, however, can help businesses with call routing and location management.
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Video Conferencing & Visual Collaboration News
Microsoft takes Teams Phone to Dynamics 365 Contact Center
Microsoft's updates for Teams Phone include Dynamics 365 Contact Center integration and Copilot features to improve customer service.
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Collaboration Software News
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming.
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UCaaS & Cloud-Based UC
Zoom advances AI Companion with agentic AI
Zoom's AI Companion improvements include automated tasks, better action item detection and real-time note taking. The new features will be launched in stages through mid-2025.
Sponsored Sites
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
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Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
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Security
Transform Your Network Security: Secure, Agile, and Ready for the Future
Experience a revolution in network security with Secure Network Transformation solutions. Learn how TATA Communications’ comprehensive approach ensures unparalleled protection, performance, and flexibility for your network infrastructure.
Find Solutions For Your Project
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Evaluate
Can Microsoft Teams send text messages?
There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications.
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CPaaS in CX: A look at top providers, trends and use cases
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10 top unified communications providers for 2025
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How to evaluate top UCaaS providers and vendors of 2025
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Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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Why is SIP trunking better than PRI and BRI?
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3 ways to take advantage of collaboration behavior data
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4 common problems with hybrid meetings and how to fix them
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Manage
Mapping how digital twin technology can work with UC
Digital twin technology can help organizations more accurately plot the effectiveness of their UC infrastructure. But there is still a lot to learn about the concept.
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Connected workspace apps improve collaboration management
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3 ways to retool UC platform security architecture models
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Top 5 collaboration features to disable for security reasons
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Unified Communications Basics
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Get Started
How to record Zoom meetings with OBS
By using Open Broadcaster Software to record Zoom meetings, companies can take advantage of more advanced features, such as live editing and live streaming.
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Get Started
How to manage E911 in a multivendor UC environment
Multivendor phone systems can present challenges for E911 management. Third-party platforms, however, can help businesses with call routing and location management.
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Get Started
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience.
Multimedia
Vendor Resources
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News
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Team collaboration software
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming.
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Video conferencing and visual collaboration
Microsoft takes Teams Phone to Dynamics 365 Contact Center
Microsoft's updates for Teams Phone include Dynamics 365 Contact Center integration and Copilot features to improve customer service.
-
UCaaS and cloud-based UC
Zoom advances AI Companion with agentic AI
Zoom's AI Companion improvements include automated tasks, better action item detection and real-time note taking. The new features will be launched in stages through mid-2025.
Search Unified Communications Definitions
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- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?