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Learn to apply best practices and optimize your operations.
Manage
Learn to apply best practices and optimize your operations.
How does Copilot enhance the user experience in Teams?
With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up. Continue Reading
5 tips for inclusive hybrid meetings
For successful hybrid meeting collaboration, businesses need to empower remote and on-site employees with a full suite of features and high-quality gear. Continue Reading
AI, toll fraud and messaging top the list of UC security concerns
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms. Continue Reading
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3 ways to take advantage of collaboration behavior data
Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees. Continue Reading
AI drives new speech technology trends and use cases
The next generation of AI-based speech technology tools will have much broader, organization-wide impacts. No longer can these tools be viewed in a vacuum. Continue Reading
Creating equity for women in communications and technology
Creating a more equitable workplace starts at the top. Female IT leaders at Enterprise Connect explain how to create a culture that supports women in communications.Continue Reading
6 workplace benefits of immersive learning with AR and VR
AR and VR have the potential to enhance workplace learning programs. Learn how both employees and organizations can benefit from immersive learning with AR and VR.Continue Reading
Comparing Microsoft Teams Premium vs. Copilot in Teams
Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.Continue Reading
How quantum networking and UC intersect
Quantum networking and unified communications might seem a long way off, but it's not too early to see how it might reshape UC. For one thing, hacking will be a lot more challenging.Continue Reading
Strategic benefits of managed UC services
Managed UC services offer several benefits for businesses, including improved network connections, communication software integrations and support for remote work.Continue Reading
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Can Microsoft Teams chat be monitored?
The quick answer is yes -- IT administrators can monitor employees' messages in Microsoft Teams. But organizations need the proper license plans and policies in place.Continue Reading
4 ways to support contact center calling redundancy
Cloud-based unified communications systems offer more reliability, but that doesn't mean they're immune from system failures. Learn how to safeguard your contact centers.Continue Reading
VoIP codecs explained: How to optimize VoIP quality
The key to a high-quality VoIP call is the right codec. Explore common codecs, their features and potential drawbacks to choose the right one for VoIP optimization.Continue Reading
Using collaboration behavior data to inform buying decisions
Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient.Continue Reading
Ensuring collaboration tool compliance and governance
Collaboration tool compliance and governance have grown increasingly complex as organizations adopt cloud-based tools that generate different types of content and data.Continue Reading
Navigating E911 in the hybrid workplace
Companies are finding it more challenging than ever to comply with E911 regulations. Learn how you can minimize risk and ensure your workforce remains safe.Continue Reading
6 key strategies to ensure 911 compliance
A mobile and hybrid workforce makes phone location and 911 call routing challenging. Explore ways to ensure your company is doing all it can to protect employees in an emergency.Continue Reading
Harnessing UC tools to address proximity bias in the workplace
Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap.Continue Reading
3 video conferencing best practices to improve meetings
Hybrid work means that video meetings are here to stay. Organizations need to plan to ensure their video conferences are as effective as possible.Continue Reading
How IT departments structure collaboration management
Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.Continue Reading
3 steps for an effective corporate video strategy
A video-first business goes beyond conferencing to support productive employees, streamlined workflows and new creative perspectives.Continue Reading
3 best practices for a successful UCaaS migration
Migrating to UCaaS requires careful planning to make the transition as seamless as possible. IT leaders can incorporate three best practices into their deployment strategies.Continue Reading
Migrating from Slack: Inside the trend and spend
The availability of all-in-one collaboration apps, like Microsoft Teams and Google Workspace, is spurring some companies to ask if it's time to migrate from Slack.Continue Reading
5 steps to achieve UC network modernization for hybrid work
The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs.Continue Reading
Tap collaboration devices for employee experience data
Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity.Continue Reading
Successful hybrid working mixes tech, policy and culture
IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups.Continue Reading
Collaboration platforms play key role in hybrid work security
As hybrid work and virtual collaboration grow, legacy security tools are no longer enough. Learn why organizations must update their security strategies.Continue Reading
What are SBC configuration best practices?
Proper SBC configuration requires partnering with providers and security teams to examine circuits and potential traffic. Learn the best practices for implementing an SBC on your network.Continue Reading
Balancing remote work privacy vs. productivity monitoring
Weighing employee productivity monitoring against remote workers' privacy is a serious issue that requires protecting personal and corporate data and setting the right policies.Continue Reading
How to combat voice security issues in collaboration platforms
Enterprise collaboration is an integral part of doing business. But companies must learn to guard against voice security issues that could compromise their networks.Continue Reading
Asynchronous work best practices require strong policies
Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of asynchronous collaboration apps may be the answer.Continue Reading
How to approach enterprise social software for hybrid work
Enterprise social software can help organizations build communities to support employee engagement in the hybrid workplace. But IT leaders need to weigh how to manage communities.Continue Reading
5 steps to manage desktop phone systems for hybrid work
Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date.Continue Reading
UC hybrid models reap benefits but require good planning
Hybrid unified communications is getting more attention as remote working becomes standard at many organizations. But be sure to understand how applications are being delivered.Continue Reading
Why organizations need to revisit end-user device policies
Now that WFH collaboration is established at many organizations, companies need to review and revise their end-user device policies to manage security and IT support.Continue Reading
How to approach learning technologies in the workplace
Author Ria O'Donnell discusses the importance of continuing professional development and how to approach digital learning technologies in the workplace, including VR and AI.Continue Reading
Effective hybrid meetings require training, equity, best practices
Authors Karin M. Reed and Joseph A. Allen discuss the need for proper training and best practices to support inclusive and effective hybrid meetings.Continue Reading
Hybrid meeting best practices emphasize engagement
In this book excerpt from 'Suddenly Hybrid,' learn about some hybrid meeting best practices that support engagement, regardless of where attendees are located.Continue Reading
Rethinking asynchronous communication in remote work
Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees.Continue Reading
Remote work effectiveness requires adjusting expectations
Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace.Continue Reading
3 ways to retool UC platform security architecture models
The security gap created when remote workers use unified communications to collaborate can be erased through tools designed to augment traditional security mechanisms.Continue Reading
Video meeting equity comes into focus amid hybrid work
Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees.Continue Reading
Build a strategy for compliance with federal 911 laws
Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act.Continue Reading
greenfield deployment
A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office.Continue Reading
Enhancing the efficiency of remote team communication
Successful remote team communication requires thoughtfully examining how teams use collaboration tools and designing interactions that improve the efficiency of remote teams.Continue Reading
Remote communication best practices need mindful approach
Authors Matthew Skelton and Manuel Pais discuss how to apply the lessons from their 'Remote Teams Interactions Workbook' to develop remote communication best practices for teams.Continue Reading
Reassess enterprise UCaaS deployments in a hybrid workplace
A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere.Continue Reading
How to achieve the ideal classroom video conferencing setup
Remote learning is here to stay. Having the right classroom video conferencing setup can help students and teachers feel more engaged whether they're at home or in the classroom.Continue Reading
What are best practices for working with external partners?
More organizations now use collaboration tools to work with external partners. Learn how to manage external collaboration to support distributed teams and keep company data secure.Continue Reading
5 collaboration features to disable for security reasons
Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.Continue Reading
Integration strategy key to fuel cross-company collaboration
The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities.Continue Reading
How do you apply a zero-trust security policy to UC?
An important piece of remote and hybrid work is keeping UC environments secure. Learn how a zero-trust policy keeps user and app communications secure.Continue Reading
The 4 pillars of a complete enterprise video platform
Video has become a key part of business workflows. Four foundational enterprise video platform capabilities can help organizations manage the growth of user-generated video.Continue Reading
Tap UC to sustain company culture in remote work era
Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help.Continue Reading
Flexible enterprise video strategy key to a hybrid workplace
Organizations need to be flexible to succeed with hybrid work. Three Enterprise Connect video trends will shape how enterprise video strategies navigate the future of work.Continue Reading
Pandemic renews enterprise virtual reality for collaboration
Enterprise virtual reality may make a comeback as businesses look to improve support for remote and hybrid collaboration. But the question is whether VR is the right technology.Continue Reading
3 ways UCaaS supports hybrid work from home
UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance.Continue Reading
How to use UCaaS to fuel hybrid workplace strategy
As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition.Continue Reading
What are effective ways to secure SIP connections?
Ensuring a secure SIP environment is critical for enabling employees to communicate over the internet. What are some key strategies to protect your network?Continue Reading
How to combat virtual meeting fatigue in 5 steps
By taking a new look at video conferencing, organizations can make their meetings more effective and keep employees from burning out.Continue Reading
Top hybrid collaboration security threats and strategies
Hybrid work can add new security wrinkles for collaboration tools. Learn about the key threats and the importance of a proactive hybrid collaboration security strategy.Continue Reading
5 best practices to support Microsoft Teams hybrid meetings
To support an effective Microsoft Teams hybrid meetings experience, organizations should follow five best practices, including user training and app integrations.Continue Reading
5 hybrid meeting best practices for a high-quality experience
To get the most out of hybrid meetings, follow these best practices to manage audio and video performance, and ensure a high-quality meeting experience.Continue Reading
Do you need to manage QoS when deploying VoIP over LAN?
QoS is an essential component of VoIP over LAN; modern network devices make it easy to implement.Continue Reading
5 best practices for a Microsoft Teams telephony migration
When planning a migration to Microsoft Teams telephony, organizations should follow five key best practices that address technical requirements and end-user adoption.Continue Reading
5 steps to managing team collaboration apps
Team collaboration apps offer measurable productivity and cost benefits. Follow these five steps to address technical, security and operational needs and achieve deployment success.Continue Reading
How to improve virtual collaboration in the enterprise
In the ideal team collaboration environment, technology enables a nuanced work experience while fading into the background. Realizing that ideal requires a strategic approach.Continue Reading
External collaboration tools extend platforms to partners
Extending collaboration tools to outside users is a challenge. Learn the features productivity vendors have that make this possible.Continue Reading
5 best practices for Slack implementation success
Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools.Continue Reading
4 cloud collaboration security best practices for CISOs
In the new era of remote work, cloud-based team collaboration is a virtual necessity, but it can also be risky. Analysts and CISOs explain how to keep your organization secure.Continue Reading
What are the challenges of using multiple team collaboration apps?
Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading
Enhance frontline worker communications with UCC tools
COVID-19 has changed business processes for frontline workers. Learn how UC and collaboration technology can enhance frontline worker communications.Continue Reading
How to assess video endpoint security for remote workers
For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared.Continue Reading
Video, security key to support remote work collaboration
Organizations must deploy more than a meeting platform to support remote work collaboration. Learn what to prioritize to ensure work is productive no matter the location.Continue Reading
How do you manage cloud telephony E911 location information?
Tracking E911 location information can be tricky when moving telephony to the cloud. But organizations have a few options to ensure that emergency calls are properly routed.Continue Reading
4 ways to optimize Microsoft Teams performance
Microsoft Teams has become a fundamental app for many companies. It's important to optimize Microsoft Teams performance to ensure users are getting the access they need.Continue Reading
Harnessing diversity and inclusion in technology key in 2021
Prioritizing diversity and inclusion in collaboration technology can help companies maintain their cultural touchpoints -- even during a pandemic.Continue Reading
How is remote work affecting enterprise telephony?
Enterprise telephony is on the decline as remote and home-based workers lack access to enterprise phone systems or seek alternative modes of communication.Continue Reading
Slate of Microsoft Teams enhancements to spur adoption in 2021
File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021.Continue Reading
Integrated collaboration environments offer new ways to work
By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity.Continue Reading
UC and collaboration security requires a strong framework
While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data secure and controlled.Continue Reading
What are use cases for business live event streaming services?
Business live event streaming services can transform webinars and virtual events to be more interactive and create engaging experiences for customers.Continue Reading
Building a strategy for intercompany collaboration
Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.Continue Reading
UC management key to platform performance, cost savings
Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.Continue Reading
Cloud empowers remote work during pandemic and beyond
A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity.Continue Reading
Develop an effective unified communications security plan
A complete unified communications security plan requires an understanding of threats to UC systems, how to mitigate them and how to proactively address long-term security needs.Continue Reading
How to make a business case for unified communications
Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on.Continue Reading
New enterprise video strategy must go beyond meetings
Workflows have grown increasingly digital, and video is necessary to support these changes. Learn how organizations are retooling video strategies to support new use cases.Continue Reading
How to address a Microsoft Teams telephony integration
In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution and Vonage's role in the telehealth vertical.Continue Reading
Businesses replacing phone calls with video meeting platforms
Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications.Continue Reading
Reevaluating budgets to provide UC devices to home workers
Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams.Continue Reading
Post-pandemic world calls for new video conferencing strategy
The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive.Continue Reading
How can speech recognition technology support remote work?
Today's speech recognition technology is much more sophisticated than legacy versions. Find out how speech recognition can make remote workers more productive.Continue Reading
Organizations revamp UCC strategy for remote workforce
As organizations adjust to new ways of working, their UCC strategy must also evolve to address the short- and long-term communications needs of remote employees.Continue Reading
Large group WebRTC meetings require managing CPU usage
In this roundup of UC blogs, analysts discuss how to address CPU challenges with large group WebRTC meetings, lessons learned from remote collaboration and changing business models.Continue Reading
Reassessing unified communications tools in work-from-home era
COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.Continue Reading
Managing multiple collaboration tools in the workplace
Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps.Continue Reading
How to approach livestreaming bandwidth management
Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach.Continue Reading
5 key Microsoft Teams capabilities to support remote work
Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure.Continue Reading
Enterprises need to meet E911 compliance for teleworkers
As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.Continue Reading