Communications platforms and integrations

Integrating UC with other business apps and workflows can enhance collaboration and productivity. With offerings like CPaaS, businesses can use APIs and other development tools to connect disparate systems and enable a more seamless communications experience.

December 15, 2021 15 Dec'21
Avaya pushes OneCloud customization

Avaya aims to create an ecosystem of customers, developers and partners that use its many integration tools to tailor the OneCloud platform for their individual needs.
December 03, 2021 03 Dec'21
Legal experts back Section 230 reform

Section 230 reform and addressing the liability protections afforded large tech companies is a divisive debate that has yet to result in bipartisan bills.
November 30, 2021 30 Nov'21
Zoom to blur lines between video, phone meetings

Zoom Phone head Graeme Geddes said the lines between video meetings and phone calls will blur, allowing workers to choose the best communication tool for their needs.
November 23, 2021 23 Nov'21
Ericsson to acquire Vonage for 5G development

Ericsson plans to use Vonage's developer community and cloud-based communications platform for 5G software development. The $6.2 billion deal is expected to close next year.

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podcasting

Podcasting is the preparation and distribution of audio files using RSS feeds to the computers or mobile devices of subscribed users. Continue Reading
How do you set up Zoom breakout rooms?

Breakout rooms might seem difficult to configure, but it's not so challenging once you have the right options enabled. Our expert outlines how to set up Zoom breakout rooms. Continue Reading
WebRTC (Web Real-Time Communications)

WebRTC (Web Real-Time Communications) is an open source project that enables real-time voice, text and video communications capabilities between web browsers and devices. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Top UC and collaboration news of 2021 highlights 5 key trends

Reviewing the top UC and collaboration news stories of 2021 could provide a glimpse into the future and foreshadow some important market trends for 2022. Continue Reading
UCaaS for frontline workers poised for adoption 'explosion'

The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon. Continue Reading
Salesforce-Slack deal heralds the future of collaboration

Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration. Continue Reading

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Integrated collaboration environments offer new ways to work

By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity. Continue Reading
Enhancing communications with a UC-contact center integration

The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape. Continue Reading
CPaaS vendors can't ignore email in an omnichannel strategy

CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows. Continue Reading

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How can you measure WebRTC performance?

Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
Opinion: New APIs work to connect apps to multiple messaging platforms

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading
Software for team collaboration presents deployment challenges

When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle. Continue Reading