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Communications platforms and integrations News
November 30, 2021
Zoom Phone head Graeme Geddes said the lines between video meetings and phone calls will blur, allowing workers to choose the best communication tool for their needs.
November 23, 2021
Ericsson plans to use Vonage's developer community and cloud-based communications platform for 5G software development. The $6.2 billion deal is expected to close next year.
June 04, 2021
Facebook announced tools to make it easier for enterprises to reach customers on Instagram and WhatsApp, saying customers prefer messaging businesses.
December 28, 2020
The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.
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Breakout rooms might seem difficult to configure, but it's not so challenging once you have the right options enabled. Our expert outlines how to set up Zoom breakout rooms. Continue Reading
WebRTC (Web Real-Time Communications) is an open source project that enables real-time voice, text and video communications capabilities between web browsers and devices. Continue Reading
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ... Continue Reading
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Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration. Continue Reading
The WebRTC standard is official. Learn how the technology evolved beyond facilitating embedded video communications and the future of the standard. Continue Reading
New CPaaS use cases are emerging as business requirements for digital communications services evolve in response to COVID-19. Continue Reading
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By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity. Continue Reading
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape. Continue Reading
CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows. Continue Reading
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Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading
When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle. Continue Reading