Communications platforms and integrations

Integrating UC with other business apps and workflows can enhance collaboration and productivity. With offerings like CPaaS, businesses can use APIs and other development tools to connect disparate systems and enable a more seamless communications experience.

September 22, 2022 22 Sep'22
New Everbridge CEO takes over at critical time

New Everbridge CEO David Wagner details his areas of focus for the company. Investor Ancora has suggested that a private equity firm should acquire Everbridge.
September 15, 2022 15 Sep'22
Enterprise applications of the metaverse slow but coming

From holographic avatars to training surgeons, metaverse applications for enterprises are many. But the technology for organizations is still in its infancy.
August 26, 2022 26 Aug'22
Zoom updates Contact Center, but features lag rivals

Zoom has added new Contact Center tools for supervisors and agents, giving management better insight into metrics while offering agents more ways to help customers.
August 01, 2022 01 Aug'22
Zoom IQ provides more intelligence for sales teams

Zoom's latest enhancements to IQ for Sales represent a product diversification strategy focused on delivering better intelligence to sales teams.

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WhatsApp

WhatsApp is a free cross-platform messaging service. Continue Reading
Understanding WebRTC security architecture

WebRTC is a secure technology for real-time communications, but security also depends on the application using it. Find out how developers can maintain that security. Continue Reading
How to set up Exchange Online modern authentication

Microsoft plans to tighten up security on its hosted email platform to prevent attackers from gaining access to user credentials. Is your organization ready? Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

How to decide on what Office 365 add-on licenses to use

Missing certain functionality and want to supplement your subscription to Office 365 or Microsoft 365? Find out what extras make sense for your organization. Continue Reading
Consider Azure AD group-based licensing for Office 365 users

Administrators who manage many users can go one step further toward streamlining license assignments by taking advantage of a new feature from Microsoft. Continue Reading
Do you meet all the modern authentication requirements?

Microsoft's push to a more secure method for user authentication and authorization could catch some enterprises flat-footed if IT hasn't done its homework. Continue Reading

Learn to apply best practices and optimize your operations.

Microsoft modern authentication deadline looms over Exchange

Support for basic authentication will end this year, giving administrators who haven't switched to a newer authentication method little time to prepare for a smooth transition. Continue Reading
greenfield deployment

A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office. Continue Reading
Integrated collaboration environments offer new ways to work

By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How can you measure WebRTC performance?

Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
Opinion: New APIs work to connect apps to multiple messaging platforms

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading
Software for team collaboration presents deployment challenges

When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle. Continue Reading