Communications & Collaboration
Top Stories
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Feature
12 Aug 2026
Desktop video conferencing hardware now built for hybrid work
Desktop video hardware offers organizations hybrid work benefits, including high-quality video for home workers and simplified IT management. But getting buy-in can be a challenge. Continue Reading
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Answer
12 Aug 2026
How can IT manage video conferencing interoperability?
Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key. Continue Reading
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Feature
29 May 2019
Prepackaged vs. DIY: Which video conferencing system is best?
Weighing the pros and cons of a vendor's prepackaged video conferencing system versus a multivendor system will help determine which is the best fit for your business. Continue Reading
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Feature
28 May 2019
Cloud communications platform supports hospice care provider
Migrating to RingCentral's cloud communications platform gave AseraCare the needed support for its multiple locations and improved communications for its hospice patients. Continue Reading
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Feature
24 May 2019
Go back to the basics with a glossary of VoIP terms
This mini glossary defines essential vocabulary associated with VoIP. Read through these VoIP terms to refresh your knowledge of IP-based telephony. Continue Reading
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News
24 May 2019
Expanded deal with Collab9 brings Avaya cloud to governments
Avaya has expanded its partnership with Collab9 to bring Avaya cloud UC and contact center products to federal, state and local governments. Continue Reading
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Feature
24 May 2019
Why UCaaS architecture benefits from SD-WAN adoption
Provisioning traffic is essential to support UCaaS architecture performance. SD-WAN helps solve network problems in real time, enabling users to experience all that UCaaS has to offer. Continue Reading
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News
23 May 2019
Microsoft Outlook mobile app supports native Teams scheduling
Users can now schedule Microsoft Teams meetings through the Outlook mobile app. The feature is advancement toward parity between Teams and Skype for Business. Continue Reading
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Feature
23 May 2019
AI in communications improves productivity, but challenges lurk
AI services, combined with unified communications, can offer several benefits, including improved network monitoring capabilities and voice analytics in meeting rooms. Continue Reading
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Tip
21 May 2019
How to structure a VoIP budget when moving to the cloud
When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model. Continue Reading
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News
17 May 2019
PDP Gaming seeks immediate ban on Poly's use of logo
PDP Gaming is seeking an immediate injunction against Poly's use of a disputed logo. The escalation comes despite the two companies initially pursuing a settlement. Continue Reading
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Tip
16 May 2019
AI in cameras adds innovation to enterprise video conferencing
Organizations that want to make the most of their meetings and develop new video use cases can turn to AI in cameras from cloud providers and video conferencing services. Continue Reading
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News
16 May 2019
Zoom Phone adds support for third-party calling services
Zoom Phone is now compatible with third-party calling services, and the product will launch in beta in the United Kingdom and Australia later this month. Continue Reading
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News
15 May 2019
Call queue, auto attendant enhanced in Microsoft Teams calling
The latest enhancements to Microsoft Teams calling improve auto attendants and call queues, but both features still lack some key capabilities. Continue Reading
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Answer
15 May 2019
How do you evaluate embedded communications use cases?
Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications. Continue Reading
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Feature
13 May 2019
New video conferencing tools driven by vendor partnerships
Businesses have more options when it comes to choosing the right video conferencing tools as the market shifts toward vendor-agnostic hardware and software. Continue Reading
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Feature
10 May 2019
Slack collaboration helps Ford, Wayfair build employee trust
Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders. Continue Reading
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News
09 May 2019
Avaya revenue dips as company entertains potential buyout
Avaya revenue missed the mark in the second quarter amid operational missteps and rumors of a private buyout. The company said it was considering financial maneuvers as significant as selling itself. Continue Reading
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News
09 May 2019
New compliance controls added to Microsoft Teams PowerShell
Microsoft Teams PowerShell now gives IT administrators the ability to restrict communications between employees, a significant expansion of the app's tools for regulatory compliance. Continue Reading
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News
08 May 2019
Workplace by Facebook gets user interface overhaul
A planned overhaul of the Workplace by Facebook user interface will streamline notifications and prioritize groups and chats. Continue Reading
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Infographic
07 May 2019
Boardroom vs. huddle room: Comparing meeting room layout needs
To get the most out of your meeting space, you need the right equipment and meeting room layout. This infographic illustrates what you'll need for the huddle room or the boardroom. Continue Reading
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Feature
07 May 2019
How SD-WAN can unlock UCaaS benefits
Reaping UCaaS benefits means taking a hard look at your network configuration. Learn how SD-WAN can help optimize performance and reliability for UCaaS applications. Continue Reading
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Tip
06 May 2019
8 best practices to create a Microsoft Teams pilot program
Unsure if implementing Microsoft Teams is right for your organization? Learn how a pilot program can help test the platform to determine if it meets user needs. Continue Reading
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News
03 May 2019
Cloud Skype phones require firmware update by July 1
Businesses face a July 1 deadline for updating the firmware and permissions of cloud Skype phones. Continue Reading
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News
02 May 2019
Users press for more Slack security, compliance features
Users want more Slack security and compliance controls in the Standard and Plus subscription tiers. Continue Reading
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News
01 May 2019
Unify Square adds Slack, Zoom, FB to IT management software
Unify Square will add support for Slack, Zoom and Workplace by Facebook to its IT management software. The vendor previously worked exclusively with Microsoft apps. Continue Reading
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Answer
01 May 2019
What should users expect from speech technology applications?
Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge. Continue Reading
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Feature
29 Apr 2019
UC cloud interoperability forces legacy vendors to change strategies
The proliferation of the cloud has introduced new interoperability challenges for organizations. Learn how UC buyers and vendors are addressing interoperability issues. Continue Reading
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Blog Post
29 Apr 2019
Why the UCC market needs AI to improve the user experience
The future of work is increasingly remote as employees work across branch offices, cities and time zones. Consequently, unified communications and collaboration technology needs to provide users ... Continue Reading
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Tip
29 Apr 2019
What are the benefits and disadvantages of video conferencing today?
The advantages and disadvantages of video conferencing have evolved as video has become more accessible and affordable. Cultural changes have also influenced video adoption. Continue Reading
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News
26 Apr 2019
Slack revenues show enterprise growth ahead of public listing
Slack revenue reached $400 million in fiscal 2019, with 575 large businesses contributing 40% of the total. The startup will begin selling stock publicly later this year. Continue Reading
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News
25 Apr 2019
Slack Workflow Builder enables no-code customization
Slack Workflow Builder gives users templates for creating automated messages and forms in Slack. The product launched in beta this week. Continue Reading
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News
25 Apr 2019
Slack-Zoom partnership takes on Cisco, Microsoft
The new Slack-Zoom partnership will focus on advancing Zoom calling and meetings in Slack, potentially making the collaboration app a stronger rival to Cisco and Microsoft. Continue Reading
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News
24 Apr 2019
Slack integration links chats and email
A new Slack integration will give users the ability to receive and reply to Slack chats through email, which remains a cornerstone of enterprise communications. Continue Reading
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Answer
24 Apr 2019
How does cloud SIP trunking differ from traditional SIP trunking?
Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services. Continue Reading
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Feature
23 Apr 2019
The 3 pillars of successful collaboration in the workplace
To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration. Continue Reading
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Tip
22 Apr 2019
UCaaS vs. CCaaS: Weighing communications architecture integrations
More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options. Continue Reading
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Feature
19 Apr 2019
Millennials, changing meeting priorities drive huddle room trends
The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes. Continue Reading
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News
18 Apr 2019
Zoom IPO demonstrates power of freemium pricing
The Zoom IPO on Thursday demonstrated the strength of the video collaboration market and validated the strategy of freemium pricing. Continue Reading
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Tip
17 Apr 2019
How to address the challenges of adopting AI in communications
Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles. Continue Reading
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News
17 Apr 2019
Cisco brings Webex controls to G Suite for business
A Webex add-on will give users the ability to manage the settings of Webex meetings within G Suite for business. It's the latest in a series of integrations between Cisco and Google. Continue Reading
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Feature
16 Apr 2019
Evolving workplace culture boosts importance of video conferencing
The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity. Continue Reading
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Answer
16 Apr 2019
How are web conferencing and video conferencing different?
The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools. Continue Reading
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Feature
12 Apr 2019
How to prepare for API integration on your network
APIs are becoming the easiest way to customize services to fit business communications needs. Before deployment, IT should investigate what network constraints API traffic could bring. Continue Reading
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News
11 Apr 2019
G Suite for business adds enterprise voice, IT controls
Google released an enterprise phone system and plans to add new IT controls to G Suite for business in an effort to attract larger companies. Continue Reading
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News
11 Apr 2019
Mitel partners with Talkdesk for cloud contact center
Mitel this month will begin selling the Talkdesk cloud contact center under the brand MiCloud Connect CX. The companies are working to integrate their UC and contact center products. Continue Reading
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Answer
10 Apr 2019
How is team collaboration changing enterprise social tools?
Enterprises are favoring team collaboration platforms over stand-alone social tools, pushing vendors to keep up with more comprehensive collaboration platforms, like Slack. Continue Reading
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Feature
10 Apr 2019
Reap UCaaS benefits by preparing network, staff and users
Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits. Continue Reading
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Feature
10 Apr 2019
How Mio integrates Slack, Microsoft Teams and Cisco Webex users
Mio -- winner of TechTarget's Network Innovation Award -- enables a Slack, Microsoft Teams and Cisco Webex integration, enabling internal communication and collaboration across messaging apps. Continue Reading
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News
09 Apr 2019
Slack-Office 365 integrations link email, calendar, documents
The latest Slack-Office 365 integrations include calendar syncing and an add-on for exporting email messages from Outlook to Slack. Continue Reading
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News
05 Apr 2019
Microsoft Teams media bypass comes with limitations
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business. Continue Reading
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Quiz
05 Apr 2019
Test your knowledge of speech technology applications
Speech technology applications are integrated into everything, from contact centers to email platforms. Take our quiz to find out how much you know about this growing technology segment. Continue Reading
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News
04 Apr 2019
Symphony app brings online meetings to mobile phones
The Symphony app for iOS now supports audio and video meetings. The team collaboration vendor's Android client will get the feature this summer. Continue Reading
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Answer
03 Apr 2019
How do you prepare for porting business phone numbers?
Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting. Continue Reading
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News
03 Apr 2019
Amazon Alexa for Business adds skill blueprints
Amazon Alexa for Business now provides companies with templates for programming custom voice commands. Continue Reading
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News
29 Mar 2019
PDP Gaming alleges Poly copied its logo
The gaming accessories company PDP Gaming has sued Poly in federal court, alleging the Plantronics-Polycom merger copied PDP's logo. Continue Reading
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Feature
29 Mar 2019
SIP protocol primer: Learn the SIP basics
With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it. Continue Reading
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Tip
28 Mar 2019
Business collaboration strategies differ between IT and LOBs
IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments. Continue Reading
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Feature
28 Mar 2019
VoIP systems deliver advanced telephony and UC features
Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support. Continue Reading
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News
27 Mar 2019
Cisco's collaboration unit mum on Webex Teams adoption
Cisco's collaboration unit has declined to provide statistics on the use of Webex Teams, even as rivals Slack and Microsoft Teams have attempted to demonstrate momentum for their apps. Continue Reading
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Answer
27 Mar 2019
How does the cloud offer new contact center capabilities?
Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning. Continue Reading
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Feature
22 Mar 2019
Achieve UC success with strong user adoption strategies
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption. Continue Reading
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News
22 Mar 2019
New Lifesize conferencing systems bring 4K video to huddle rooms
Lifesize's latest Icon video conferencing systems are designed to meet the challenges presented by smaller, ad hoc meeting spaces, like the huddle room. Continue Reading
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Feature
21 Mar 2019
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology? Continue Reading
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News
21 Mar 2019
Microsoft to support cloud meetings with on-prem Skype for Business
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings. Continue Reading
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News
20 Mar 2019
Fuze and Samsung partner to bring mobile UCaaS to the frontline
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries. Continue Reading
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News
20 Mar 2019
Polycom Trio integrates with Alexa for Business
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone. Continue Reading
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News
19 Mar 2019
Zoom Phone cloud PBX expands features, partnerships
Zoom Phone works with desk phones from Polycom and Yealink and integrates with contact center products from Five9 and Twilio. Continue Reading
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Feature
19 Mar 2019
Cloud migration planning key to successful UCaaS deployment
Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment. Continue Reading
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News
19 Mar 2019
Cisco enhances Webex Assistant with AI meeting, call controls
Cisco added new capabilities to the Webex Assistant that should make it easier to place calls and join meetings. The vendor plans to roll out additional AI features later this year. Continue Reading
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Tip
18 Mar 2019
6 reasons to keep your unified communications system on premises
While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment. Continue Reading
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Feature
15 Mar 2019
Vendors showcase latest UC offerings at Enterprise Connect 2019
The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology. Continue Reading
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News
13 Mar 2019
New widget for RingCentral integrations targets enterprises
RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps. Continue Reading
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Feature
13 Mar 2019
Mature UC market drives innovation at Enterprise Connect 2019
The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers. Continue Reading
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Conference Coverage
12 Mar 2019
News and trends from Enterprise Connect 2019
Follow our Enterprise Connect conference guide to get the latest scoop and expert analysis on unified communications industry trends, vendor announcements and product news. Continue Reading
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Tip
11 Mar 2019
8 best practices for adopting cloud video conferencing services
Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success. Continue Reading
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Answer
11 Mar 2019
What role do ideation tools play in collaboration spaces?
Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy. Continue Reading
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News
08 Mar 2019
Cisco Webex to support wireless screen sharing outside meetings
Cisco Webex will support wireless screen sharing outside of online meetings beginning next month, a feature sought after by customers. Continue Reading
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News
07 Mar 2019
New Avaya video devices target huddle rooms
Avaya released new video hardware for huddle rooms this week, while also announcing plans to rent certain Avaya video devices through a monthly subscription. Continue Reading
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Feature
06 Mar 2019
VoIP platforms offer a wide range of benefits to the enterprise
Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers. Continue Reading
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Feature
06 Mar 2019
Video conferencing platform connects California university campuses
To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus. Continue Reading
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News
06 Mar 2019
After delay, Microsoft to nix Skype Meetings App for Mac
Microsoft plans to eliminate the Skype Meetings App for Mac next month, despite complaints from users that the move will make it harder to join meetings as a guest. Continue Reading
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Feature
05 Mar 2019
ATB Financial banks on cloud communications platform
For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure. Continue Reading
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Answer
04 Mar 2019
How does management of collaboration apps and UC platforms differ?
As unified communications and collaboration move to the cloud, the management requirements for platforms and apps diverge. Learn where IT should re-evaluate its management priorities. Continue Reading
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News
01 Mar 2019
Talkdesk cloud contact center integrates with on-premises PBXes
Talkdesk is opening its cloud contact center to on-premises PBX systems from vendors, including Avaya and Cisco -- a move that should help the company win larger customers. Continue Reading
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News
28 Feb 2019
LogMeIn products Jive and GoToMeeting to be unified
The LogMeIn products Jive and GoToMeeting will be combined under a new brand, an integration that analysts say is necessary for the vendor to remain competitive. Continue Reading
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Feature
28 Feb 2019
Compare offerings from 8 leading cloud and hybrid VoIP vendors
Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Continue Reading
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Feature
27 Feb 2019
How 5 leading on-premises and hybrid VoIP platforms compare
Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs. Continue Reading
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Feature
26 Feb 2019
Demand for cloud video conferencing drives market consolidation
The popularity of video is driving consolidation in the cloud video conferencing market as vendors look to round out their portfolios and meet growing enterprise demand for video. Continue Reading
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Feature
26 Feb 2019
Speech technology applications evolve for new use cases
Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization. Continue Reading
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Feature
26 Feb 2019
Changing business priorities drive cloud UC adoption
The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role. Continue Reading
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Tip
25 Feb 2019
Make VoIP the starting point for hybrid communications
Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration. Continue Reading
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Answer
25 Feb 2019
How are SIP trunking vendors differentiating their services?
SIP trunking vendors are using security features to differentiate themselves in a crowded market. Our expert explains what types of SIP trunking security you can expect. Continue Reading
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News
22 Feb 2019
Upgrades to on-premises Avaya products will be released in bits
Feature upgrades for on-premises Avaya products will roll out in 'very small, manageable' chunks moving forward, the company said. Avaya is looking to more closely align its on-premises and cloud portfolios. Continue Reading
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News
21 Feb 2019
Why enterprise adoption of cloud UC should accelerate in 2019
Enterprises like Pacific Dental and PTC are adopting cloud UC to get a consistent, reliable experience across various offices and geographies without overextending IT staff. Continue Reading
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Feature
20 Feb 2019
How to deploy team collaboration platforms successfully
How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption. Continue Reading
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Feature
19 Feb 2019
Know the security risks of CPaaS and communication APIs
Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks. Continue Reading
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News
19 Feb 2019
Connectivity issue downs Microsoft Teams app for hours
Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday. Continue Reading
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Infographic
18 Feb 2019
What to know before rolling out a SIP deployment
In today's communication world, SIP is a necessary tool. A report from the SIP School reveals what you need to know and how other organizations approach their SIP deployments. Continue Reading
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Answer
18 Feb 2019
How does embedded communication work with an IP PBX infrastructure?
Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure. Continue Reading
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Feature
13 Feb 2019
5 trends driving AI in contact centers
Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers. Continue Reading
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News
13 Feb 2019
Block Kit developer tool could improve Slack integrations
A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations. Continue Reading