Communications & Collaboration
Top Stories
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Tip
09 Jul 2026
Top 7 UCaaS features to enhance productivity
Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration. Continue Reading
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Tip
29 Jun 2026
Securing AI meeting assistants: What IT leaders need to know
More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks. Continue Reading
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Answer
26 Jun 2020
Will remote work spur unified communications interoperability?
Unified communications interoperability is gaining more attention as more employees work from home. But, while some progress is being made, there is a long way to go. Continue Reading
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News
26 Jun 2020
Slack expands shared channels, but limits remain
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature. Continue Reading
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Answer
26 Jun 2020
How can mobile collaboration support workers in a pandemic?
Mobile collaboration apps help remote workers keep in touch during stay-at-home orders. They are also key to communications flexibility as workers begin returning to the office. Continue Reading
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Feature
25 Jun 2020
Compare 11 leading cloud-based video conferencing tools
Discover the top video conferencing tools with this detailed download that compares and contrasts the leading contenders in the cloud-based market today. Continue Reading
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Feature
24 Jun 2020
AV integrators resolute amid changing market trends
The AV market is undergoing a transformation due to COVID-19 and growing UC adoption. AV integrators still have an important role to play in a changing workplace. Continue Reading
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News
24 Jun 2020
Free end-to-end Zoom encryption alters competitive climate
Zoom's impending release of end-to-end encryption will pressure competitors to follow suit. Continue Reading
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News
19 Jun 2020
Microsoft Teams, consumer Skype interoperability now available
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations. Continue Reading
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News
18 Jun 2020
Webex to get virtual backgrounds, video breakouts this summer
Cisco will soon add virtual backgrounds on the desktop version of Webex, along with other features that will bring the platform more on par with Zoom. Continue Reading
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Tip
18 Jun 2020
Reevaluating budgets to provide UC devices to home workers
Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams. Continue Reading
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Tip
17 Jun 2020
Post-pandemic world calls for new video conferencing strategy
The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive. Continue Reading
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News
12 Jun 2020
Google Chat launches as option in Gmail, replacing Hangouts
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail. Continue Reading
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Feature
12 Jun 2020
Microsoft Teams meetings tutorial offers best practices
In this Microsoft Teams meetings tutorial, learn the features and functionalities of virtual meetings and live events, from customizing meeting requests to sharing content. Continue Reading
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Feature
12 Jun 2020
Making the most of meetings in Microsoft Teams
Meetings in Microsoft Teams are vital to support remote collaboration. Learn what role Teams meetings should play in your organization and where the platform must improve. Continue Reading
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News
11 Jun 2020
Users eager for Slack to improve video calling
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling. Continue Reading
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Answer
11 Jun 2020
How can speech recognition technology support remote work?
Today's speech recognition technology is much more sophisticated than legacy versions. Find out how speech recognition can make remote workers more productive. Continue Reading
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Feature
09 Jun 2020
Organizations revamp UCC strategy for remote workforce
As organizations adjust to new ways of working, their UCC strategy must also evolve to address the short- and long-term communications needs of remote employees. Continue Reading
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Feature
05 Jun 2020
Large group WebRTC meetings require managing CPU usage
In this roundup of UC blogs, analysts discuss how to address CPU challenges with large group WebRTC meetings, lessons learned from remote collaboration and changing business models. Continue Reading
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News
05 Jun 2020
Users waiting for Cisco to expand Webex waiting rooms
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings. Continue Reading
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News
03 Jun 2020
Crestron, Logitech release Zoom video system for home
Crestron and Logitech have launched a new product for Zoom video conferencing at home. Continue Reading
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News
29 May 2020
Zoom faces challenges in implementing end-to-end encryption
Zoom has released a draft plan to enable end-to-end encryption in four phases. The company has not said when it will launch. Continue Reading
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News
28 May 2020
Microsoft, Cisco chase Zoom on virtual breakout rooms
Zoom is once again out ahead on features with its support for virtual breakout rooms. Microsoft and Cisco are trying to catch up. Continue Reading
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Answer
27 May 2020
Do you really need 4K video resolution in the enterprise?
Organizations may not need 4K video resolution today, but it might be a good idea to prepare your infrastructure to support the higher-resolution format for tomorrow's demands. Continue Reading
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News
22 May 2020
Facebook to launch Workplace Rooms in challenge to Zoom
Workplace Rooms, a new video conferencing service for Facebook's business customers, falls short of competitors on features. Continue Reading
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News
21 May 2020
Pandemic could accelerate convergence of audio, video calling
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor. Continue Reading
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Answer
20 May 2020
What are the benefits of a virtual session border controller?
A virtual session border controller can help companies meet increased demands without requiring the installation of costly and dedicated hardware. Continue Reading
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Answer
19 May 2020
Microsoft Teams vs. Zoom: Can Teams replace Zoom?
Organizations weighing Microsoft Teams vs. Zoom conferencing must consider the long-term licensing costs, collaboration features and UX of the services. Continue Reading
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News
15 May 2020
Microsoft acquisition of Metaswitch aimed at carrier UCaaS
Microsoft's acquisition of Metaswitch will provide carriers with the option of offering Metaswitch UCaaS through Azure. Metaswitch complements the recent Affirmed acquisition. Continue Reading
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News
15 May 2020
At long last, Microsoft Teams to get multiwindow support
Microsoft Teams is finally getting multiwindow support to help with multitasking. Continue Reading
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Feature
14 May 2020
Slack and Zoom integration drives Skype's decline
In this roundup of UC blogs, analysts discuss how the Slack and Zoom integration are pushing Skype's decline, why vendors must look beyond video and team collaboration success factors. Continue Reading
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News
14 May 2020
Cisco looks to close gaps in Webex Teams video conferencing
Cisco Webex Teams still does not have all the same video conferencing features as Webex Meetings. Continue Reading
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Tip
14 May 2020
Video conferencing security and why it's so hard to attain
As the number of remote workers soars, video conferencing security has become a critical issue. What do you need to know about securing your conferencing platform? Continue Reading
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Answer
11 May 2020
How can CPaaS technology support remote work?
CPaaS technology offers a lot of benefits, but it's not a quick fix for enterprises considering how they might use it to support increasing amounts of remote workers. Continue Reading
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Tip
08 May 2020
Increased remote work requires evaluating collaboration costs
Organizations taking advantage of free collaboration offerings during the pandemic must consider how collaboration costs will change as remote work continues. Continue Reading
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News
08 May 2020
Pandemic sparks new ideas for home collaboration devices
Vendors are looking to create new kinds of collaboration devices as businesses look to equip home workers with better communications gear. Continue Reading
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News
07 May 2020
Google fights back against Zoom with a free version of Meet
Google Meet is now free to all. But the video conferencing service still lacks essential features for business users. Continue Reading
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Tip
07 May 2020
Enterprise collaboration market upended as remote work surges
The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment. Continue Reading
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Tip
01 May 2020
Reassessing unified communications tools in work-from-home era
COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations. Continue Reading
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News
30 Apr 2020
Zoom could have far fewer users than previously reported
Zoom clarified its tally of 300 million participants counts users multiple times in some cases. The company also fixed a blog post that wrongly referred to participants as 'users.' Continue Reading
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News
30 Apr 2020
Users demand improvements to Microsoft Teams calendar
Users must sometimes toggle between Microsoft Teams and Outlook to get work done because of features missing from the calendar in Teams. Continue Reading
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Feature
29 Apr 2020
Team collaboration tools ease remote work management
As employees continue to work from home, team collaboration apps can provide organizations with the tools they need to support remote work management and engagement. Continue Reading
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Answer
24 Apr 2020
How do you compare the TCO of on-premises UC vs. UCaaS?
While TCO can be a helpful metric when weighing on-premises UC options, it's less relevant for evaluating cloud services. Comparing on-premises UC vs. UCaaS has two considerations. Continue Reading
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News
23 Apr 2020
Zoom looks to give some users control of encryption keys
Zoom could soon give some customers control of encryption keys. The company is expected to announce more details in the coming weeks. Continue Reading
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News
23 Apr 2020
Demand grows for using multiple accounts in Microsoft Teams
The inability to log in to multiple accounts on desktop in Microsoft Teams is increasingly annoying users. The vendor has not said when the feature will launch. Continue Reading
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Feature
22 Apr 2020
Video conferencing encryption comes into focus
With more people working from home and collaborating via online meetings, video conferencing security among vendors and users has been thrust into the spotlight. Continue Reading
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News
22 Apr 2020
Webex chases Zoom, Microsoft Teams on virtual backgrounds
Cisco has promised users virtual backgrounds are coming to the Webex desktop app. Customers are calling for the feature that's already in the desktop versions of Zoom and Microsoft Teams. Continue Reading
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Feature
21 Apr 2020
Managing multiple collaboration tools in the workplace
Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps. Continue Reading
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Answer
20 Apr 2020
How do you measure jitter and what tools can you use?
What's the best way to accurately measure jitter? There are a variety of tools, but it's important to pick the one that's right for you. Continue Reading
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News
17 Apr 2020
Verizon to buy Zoom competitor BlueJeans
Verizon plans to acquire Zoom competitor BlueJeans for less than $500 million. The carrier wants to use the video conferencing technology to support telemedicine and remote learning. Continue Reading
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News
16 Apr 2020
With Zoom under fire, Microsoft rushes to boost Teams security
Microsoft is accelerating the launch of features meant to enhance Teams meeting security on the heels of widespread criticism of rival video conferencing provider Zoom. Continue Reading
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Tip
15 Apr 2020
Legacy UC infrastructure issues hamstring remote work demand
Hybrid cloud UC could be the answer to UC infrastructure problems that are making it difficult for remote workers to connect to their corporate networks. Continue Reading
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Video
14 Apr 2020
5 tips to get started with Zoom meetings for beginners
While online conferencing services can't fully replicate a face-to-face meeting, these Zoom tips can help employees make the most of their remote meetings. Continue Reading
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News
14 Apr 2020
Microsoft Teams to display 9 video panels, but users want more
Microsoft Teams will display as many as nine video feeds at once by early May. But some users say the change doesn't go far enough. Continue Reading
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Tip
13 Apr 2020
Gains in WebRTC technology making it increasingly versatile
WebRTC technology is now an important part of today's unified communications environment. But its road to adoption didn't come without a few bumps along the way. Continue Reading
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Tip
10 Apr 2020
How to approach livestreaming bandwidth management
Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach. Continue Reading
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News
09 Apr 2020
Lawsuits: Zoom misled users, investors on video encryption
New lawsuits allege Zoom misled users and investors by falsely claiming to use a more secure method of video encryption than it does. The suits also raise numerous other security and privacy concerns. Continue Reading
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News
08 Apr 2020
Microsoft Teams users want parity between webinars, meetings
The coronavirus pandemic appears to be increasing demands for feature parity between live events and meetings in Microsoft Teams. Continue Reading
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News
03 Apr 2020
RingCentral dials back Zoom partnership with video app launch
The launch of RingCentral's new video app, called RingCentral Video, is a sign the vendor's long-standing partnership with Zoom is winding down. Continue Reading
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Feature
02 Apr 2020
Video conferencing adoption surge highlights market trends
Amid the throes of coronavirus, organizations have relied on video collaboration. But, after the pandemic subsides, will businesses still use video as a fundamental workflow? Continue Reading
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News
31 Mar 2020
Zoom privacy: Vendor faces lawsuits over Facebook data-sharing
Two Zoom users are accusing the video conferencing company of sharing data with Facebook without permission. Zoom's privacy practices have come under increased scrutiny in recent weeks. Continue Reading
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Answer
30 Mar 2020
What collaboration metrics determine an app's business value?
Collaboration tools offer organizations benefits, including increased productivity. Learn which collaboration metrics can provide insight into the business value of these tools. Continue Reading
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Tip
27 Mar 2020
5 key Microsoft Teams capabilities to support remote work
Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure. Continue Reading
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News
27 Mar 2020
Businesses rethink conference room upgrades amid coronavirus
Conference room upgrades are largely on hold for now. Tech buyers say the coronavirus outbreak will change their priorities once employees return to the office. Continue Reading
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News
25 Mar 2020
Logitech webcams in short supply amid coronavirus pandemic
Logitech webcams and other cheap work-at-home devices are largely sold-out or on back order worldwide amid the coronavirus pandemic. Continue Reading
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Tip
23 Mar 2020
Enterprises need to meet E911 compliance for teleworkers
As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information. Continue Reading
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News
20 Mar 2020
Coronavirus: Surge in remote work strains Zoom services
Some Zoom services are faltering under the pressure from a huge influx in remote workers. Service disruptions are up significantly so far in March. Continue Reading
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Feature
20 Mar 2020
A remote work policy needs infrastructure, collaboration support
In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates. Continue Reading
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Answer
19 Mar 2020
How do you address QoS in cloud communication networks?
To ensure UCaaS traffic runs smoothly across your network, provision sufficient WAN bandwidth, provide low latency and implement QoS controls on WAN routers. Continue Reading
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News
19 Mar 2020
Slack redesigns app as Microsoft Teams hits 44 million users
Slack introduced several features that make its app look more like Microsoft Teams, which now has 44 million daily active users. Continue Reading
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News
18 Mar 2020
Amid coronavirus, Microsoft Teams users balk at video stream limit
Users working from home due to the coronavirus outbreak are complaining that Microsoft Teams can't display more than four video feeds simultaneously. Continue Reading
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Answer
17 Mar 2020
What role do legacy UC devices play in a cloud migration?
Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms. Continue Reading
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News
16 Mar 2020
Coronavirus: Microsoft Teams outage disrupts remote working
A Microsoft Teams outage on Monday disrupted the workday of many users working from home around the world in efforts to avoid spreading the new coronavirus to co-workers. Continue Reading
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Tip
16 Mar 2020
Remote work best practices emphasize UC collaboration tools
Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive. Continue Reading
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News
13 Mar 2020
Coronavirus tests scalability of cloud collaboration services
A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity. Continue Reading
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News
10 Mar 2020
Chang takes leave from Cisco collaboration unit amid reorganization
Amy Chang, head of the Cisco collaboration division, is on temporary leave from the company. Cisco is in the midst of a broad reorganization. Continue Reading
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News
10 Mar 2020
Lifesize and Serenova merge to create expanded portfolio
Video conferencing hardware and software vendor Lifesize is merging with contact-center-as-a-service provider Serenova. Continue Reading
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Tip
10 Mar 2020
Evaluating video conference options: BYOC, kits, appliances
The varieties of video conferencing tools can be confusing. Let our expert help you gain clarity on how kits, appliances and bring-your-own-compute options work. Continue Reading
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Tip
09 Mar 2020
Video key to coronavirus business continuity planning
Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees. Continue Reading
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Answer
06 Mar 2020
Should you buy communication APIs from a UC or CPaaS vendor?
Organizations can deploy communication APIs from their UC provider or a stand-alone CPaaS provider. Learn why communication requirements will influence the vendor decision. Continue Reading
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News
06 Mar 2020
Coronavirus impact: Businesses forced to rely on video conferencing
Companies are missing opportunities to connect on a more personal level with customers and partners as the coronavirus outbreak forces them to rely more heavily on video conferencing. Continue Reading
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Tip
05 Mar 2020
The 3 benefits of maintaining T1 and E1 lines
T1 and E1 lines may be old technology, but they have advantages over more modern internet connections. Learn the three benefits T1 and E1 offer compared to internet links. Continue Reading
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Tip
28 Feb 2020
Determining the business benefits of CPaaS use cases
Deploying CPaaS can improve business efficiency. But the success of CPaaS use cases depends on the benefits outweighing service implementation and development costs. Continue Reading
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News
28 Feb 2020
Cloud UC vendors rush to build Microsoft Teams integrations
Cisco, RingCentral and Fuze this month released or improved Microsoft Teams integrations. Continue Reading
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Tip
26 Feb 2020
5 cloud SLA best practices for a strong UC strategy
Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five cloud SLA best practices provide guidance on how to get the most out of a UCaaS provider's SLA. Continue Reading
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Feature
21 Feb 2020
Emerging UCaaS trends include workflow integrations and AI
Analysts say UCaaS trends show growing adoption rates and increasingly sophisticated functionality. From application and workflow integrations to AI, here's what's ahead. Continue Reading
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News
21 Feb 2020
Users push for Outlook tab in Microsoft Teams
A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018. Continue Reading
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Tip
21 Feb 2020
UCaaS market verticals require custom platform features
UCaaS market verticals have unique communications requirements. Most platforms now offer businesses more customizability to tailor features and integrations to meet specific needs. Continue Reading
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Answer
20 Feb 2020
Private cloud shifts benefits of cloud-based unified communications
Private cloud UCaaS is giving companies some compelling reasons to reassess their cloud-based unified communications strategies. Better performance is just one factor. Continue Reading
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News
19 Feb 2020
Limitations of Microsoft Teams private channels rankle users
After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature. Continue Reading
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Feature
18 Feb 2020
Comparing UCaaS vs. CPaaS for cloud-based communications
CPaaS and UCaaS platforms are growing, as organizations move from on premises to cloud. Learn what capabilities these options offer and how they fit into your enterprise communications. Continue Reading
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Feature
17 Feb 2020
Cisco collaboration products unify UC, admin and productivity tools
In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites. Continue Reading
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News
14 Feb 2020
Cisco collaboration revenue takes hit to start 2020
Cisco collaboration and communications products generated less revenue this past quarter than they did one year ago, contributing to an 8% decline for the applications group. Continue Reading
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News
13 Feb 2020
External collaboration in Webex Teams limited by new security control
Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins. Continue Reading
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Feature
13 Feb 2020
Cloud migration needs contact center integration strategy
Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps. Continue Reading
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News
12 Feb 2020
Crestron and Logitech partner on AV system integration
A new partnership combines Logitech's video systems with Crestron's hardware and software for AV system integration. Continue Reading
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News
06 Feb 2020
Avaya revamps team collaboration app Avaya Spaces
Avaya is offering the messaging and meetings app Avaya Spaces for no additional charge to customers enrolled in its subscription licensing program. Continue Reading
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News
06 Feb 2020
Avaya wants CCaaS to be included in RingCentral partnership
Avaya will attempt to expand its partnership with RingCentral to include its upcoming CCaaS offering. Continue Reading
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Feature
06 Feb 2020
Evaluating top UCaaS providers and features
The unified communications-as-a-service market is diverse and growing. Learn how to analyze UCaaS offerings and select a provider that aligns with your present and future needs. Continue Reading
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News
05 Feb 2020
Avaya details feature roadmap for Avaya Cloud Office by RingCentral
Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product. Continue Reading
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News
03 Feb 2020
Microsoft Teams outage sparks user anger, needling
Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate. Continue Reading
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Feature
03 Feb 2020
Managing external collaboration from start to finish
External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners. Continue Reading