Communications & Collaboration
Top Stories
-
Feature
12 Aug 2026
Desktop video conferencing hardware now built for hybrid work
Desktop video hardware offers organizations hybrid work benefits, including high-quality video for home workers and simplified IT management. But getting buy-in can be a challenge. Continue Reading
-
Answer
12 Aug 2026
How can IT manage video conferencing interoperability?
Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key. Continue Reading
-
Tip
09 Jul 2025
The insights and benefits of unified communications analytics
With the help of unified communications analytics, organizations can gain valuable insights into network performance, collaboration activities and security events. Continue Reading
-
Tip
08 Jul 2025
Understand and manage Apple Safari WebRTC
Apple's implementation of WebRTC is more rigid than competitors Chrome and Firefox. But that's not a bad thing. Continue Reading
-
Answer
30 Jun 2025
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking. Continue Reading
-
Tip
11 Jun 2025
Webex calling vs. Teams calling: Compare the telephony tools
Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management. Continue Reading
-
Tip
09 Jun 2025
How UC can support the return to office
United communications features are a boon to those working from home, but they also have the potential to woo those workers back into the office. Continue Reading
-
Tip
22 May 2025
The difference between Zoom Meetings and Zoom Webinars
The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs. Continue Reading
-
Definition
12 May 2025
What is video conferencing?
Video conferencing is a live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting. Continue Reading
-
Answer
12 May 2025
The difference between a traditional and hybrid meeting room
The old meeting room is gone for good. Companies need to employ technology that permits all of their workers to collaborate, whether they are at home, in the office or on the road. Continue Reading
-
Feature
06 May 2025
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Continue Reading
-
Tip
05 May 2025
5 steps to address hybrid meeting equity
Taking the steps necessary to ensure that employees can attend meetings, regardless of location, takes time, but new tools can help to ensure everyone is communicating effectively. Continue Reading
-
Tip
02 May 2025
Hybrid meeting technology helps AV teams address equity
Ensuring remote and in-office workers share the same meeting experience is a constant challenge. Vendors are helping companies solve this video equity problem. Continue Reading
-
Answer
28 Apr 2025
What is a hybrid meeting?
Hybrid work is here for good. Making sure remote and in-office workers have the same meeting experience is a challenge, but the benefits of hybrid meetings can't be dismissed. Continue Reading
-
Answer
22 Apr 2025
How to record Zoom breakout rooms
Zoom doesn't make it easy to record a breakout room, but it can be done with a few extra tweaks. Learn the steps to enable breakout room recording and boost the meeting experience. Continue Reading
-
News
18 Apr 2025
Google Evolves Its CCAI Services to a Full CCAI Platform
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences. Continue Reading
-
Tip
18 Apr 2025
What will be the future of the workplace?
The future of the workplace includes varying return-to-office plans, flexible work locations and AI assistants to help employees with collaboration and productivity. Continue Reading
-
Opinion
16 Apr 2025
AI and video conferencing come together at Enterprise Connect
While AI seemed like the star of the show at Enterprise Connect, video is still a key technology for UC buyers. Explore the top video trends from the conference. Continue Reading
-
Tip
10 Apr 2025
Companies prep for NG911 implementation but hurdles remain
This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information. Continue Reading
-
News
08 Apr 2025
The New Career Skills the AI Era Will Require
Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand. Continue Reading
-
News
08 Apr 2025
AI Could Be the Next Tech Wave -- But Only If We're Careful
Before we can unlock AI’s full potential across enterprise and public sectors, there needs to be improvements in explainability, consistency, and control. Continue Reading
-
News
07 Apr 2025
3 AI Copilot Rules: Be Selective, Train Users, Check Results AI Assistants for Knowledge Workers
In the Enterprise Connect session “Making the Most of Your AI Assistant,” panelists shared the best practices that have proven most productive. Continue Reading
-
News
07 Apr 2025
AI in 2025: Its Usefulness Is Triggered By Better Human Habits
In Monday’s technical keynotes, speakers agreed that AI’s value and productivity in enterprise communications starts with mindful human work habits. Continue Reading
-
Tip
04 Apr 2025
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools. Continue Reading
-
News
04 Apr 2025
Getting Ready for Enterprise Connect 2025!
My sessions this year focus on different areas of governance and compliance. Continue Reading
-
News
03 Apr 2025
We are Sorry, All Agentic AI Agents are Busy Now
The underlying issue before anyone can embrace agentic AI is trust, which has to be earned -- both by customers and by the enterprise. Continue Reading
-
News
27 Mar 2025
No Jitter Roll: Noting Some Key Product Themes at Enterprise Connect 2025
Our post-show roundup highlights a few themes: the prevalence of ‘virtual agents,’ voice’s importance, using AI to score all calls and making AI available to everyone. Continue Reading
-
Answer
26 Mar 2025
What is the difference between Zoom Meetings and Zoom Rooms?
For some users, Zoom Meetings is all they need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases. Continue Reading
-
Answer
25 Mar 2025
Where do Zoom recordings go? How to find, access, and manage them
Depending on your initial settings, Zoom recordings can be found locally on your computer or in the Zoom cloud. Find out how to navigate the Zoom recordings menu. Continue Reading
-
News
17 Mar 2025
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming. Continue Reading
-
News
17 Mar 2025
Microsoft takes Teams Phone to Dynamics 365 Contact Center
Microsoft's updates for Teams Phone include Dynamics 365 Contact Center integration and Copilot features to improve customer service. Continue Reading
-
News
17 Mar 2025
Zoom advances AI Companion with agentic AI
Zoom's AI Companion improvements include automated tasks, better action item detection and real-time note taking. The new features will be launched in stages through mid-2025. Continue Reading
-
Podcast
12 Mar 2025
Recapping Enterprise Connect 2024
Analysts Gabe Knuth and Brian McKenna of TechTarget's Enterprise Strategy Group share their takeaways from Enterprise Connect 2024, including the need for AI governance and the intersection of EUC and UCC. Continue Reading
-
Answer
11 Mar 2025
Can Microsoft Teams send text messages?
There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications. Continue Reading
-
Tip
26 Feb 2025
Mapping how digital twin technology can work with UC
Digital twin technology can help organizations more accurately plot the effectiveness of their UC infrastructure. But there is still a lot to learn about the concept. Continue Reading
-
Tip
25 Feb 2025
Connected workspace apps improve collaboration management
Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management. Continue Reading
-
Tip
21 Feb 2025
3 ways to retool UC platform security architecture models
Hybrid workers moving between home and office environments create a UC security gap. But adopting modern tools to augment traditional security policies can mitigate risks. Continue Reading
-
Answer
19 Feb 2025
How to record Zoom meetings with OBS
By using Open Broadcaster Software to record Zoom meetings, companies can take advantage of more advanced features, such as live editing and live streaming. Continue Reading
-
Tip
30 Jan 2025
CPaaS in CX: A look at top providers, trends and use cases
The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation. Continue Reading
-
Tip
21 Jan 2025
Top 5 collaboration features to disable for security reasons
Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why. Continue Reading
-
Answer
26 Dec 2024
How do you apply a zero-trust security policy to UC?
An important piece of remote and hybrid work is keeping UC environments secure. Learn how a zero-trust framework keeps user and app communications secure. Continue Reading
-
Tip
25 Nov 2024
Understanding VoIP multi-codec transcoding
VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding. Continue Reading
-
Tip
14 Nov 2024
Pros and cons of a hybrid contact center architecture
A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of adopting a hybrid contact center. Continue Reading
-
Tip
12 Nov 2024
What do huddle rooms look like in a post-pandemic workplace?
Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy. Continue Reading
-
News
03 Oct 2024
Google rebrands contact center tech, adds more AI
Google adds faster, more lightweight generative AI processing as it rechristens CCAI as Customer Engagement Suite. But Google's privacy protocols have been questioned in lawsuits. Continue Reading
-
Definition
17 Sep 2024
What is a virtual contact center?
A virtual contact center (VCC) is a type of call center in which an organization's representatives are geographically dispersed, rather than situated at workstations in one location. Continue Reading
-
Definition
23 Aug 2024
What is podcasting?
Podcasting is the preparation and distribution of digital audio files to the computers of subscribed users using Really Simple Syndication (RSS) feeds. Continue Reading
-
Definition
06 Aug 2024
What is telephony?
Telephony is technology associated with interactive communication between two or more physically distant parties using the electronic transmission of data. Continue Reading
-
Tip
29 Jul 2024
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites. Continue Reading
-
Definition
29 Jul 2024
What is SIP trunking (Session Initiation Protocol trunking)?
Session Initiation Protocol (SIP) trunking is a service a communications service provider offers that uses the protocol to provision voice over IP (VoIP) and multimedia connectivity between an on-premises phone system and the public switched telephone network (PSTN). Continue Reading
-
Tip
19 Jul 2024
How does Copilot enhance the user experience in Teams?
With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up. Continue Reading
-
Definition
19 Jul 2024
What is an inbound call?
An inbound call is typically initiated by a customer to a call center or contact center. Continue Reading
-
Answer
30 May 2024
What's the difference between SIP trunking, PRI and BRI?
SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies. Continue Reading
-
Tip
30 May 2024
How CPaaS improves CX operations and efficiency
Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents. Continue Reading
-
Definition
23 May 2024
unified communications (UC)
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence and content sharing -- into a single, streamlined interface, with the goal of improving user experience (UX) and productivity. Continue Reading
-
News
14 May 2024
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate. Continue Reading
-
Tip
13 May 2024
5 tips for inclusive hybrid meetings
For successful hybrid meeting collaboration, businesses need to empower remote and on-site employees with a full suite of features and high-quality gear. Continue Reading
-
Tip
03 May 2024
Fixed-mobile convergence could solve UC services gap
With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices. Continue Reading
-
Tip
02 May 2024
How to use Copilot in Teams meetings, chat and phone calls
Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed. Continue Reading
-
Tip
22 Apr 2024
AI, toll fraud and messaging top the list of UC security concerns
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms. Continue Reading
-
Definition
22 Apr 2024
What is VoIP (voice over Internet Protocol)?
VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection. Continue Reading
-
Tip
18 Apr 2024
3 ways to take advantage of collaboration behavior data
Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees. Continue Reading
-
Tip
17 Apr 2024
AI drives new speech technology trends and use cases
The next generation of AI-based speech technology tools will have much broader, organization-wide impacts. No longer can these tools be viewed in a vacuum. Continue Reading
-
Definition
12 Apr 2024
Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing. Continue Reading
-
Feature
11 Apr 2024
4 common problems with hybrid meetings and how to fix them
Hybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, no matter how they participate. Continue Reading
-
Tip
10 Apr 2024
Using Power over Ethernet for UC: Pros and cons
Harnessing Power over Ethernet in unified communications deployments can pay dividends. But the technology isn't suitable for every environment. Continue Reading
-
News
09 Apr 2024
Google adds generative AI, video creation to Workspace
The tech giant strengthened its workplace productivity and collaboration platform with new artificial intelligence capabilities and the ability to create videos. Continue Reading
-
News
05 Apr 2024
Recapping Enterprise Connect 2024
Enterprise Strategy Group analysts recap the top trends at Enterprise Connect 2024, including generative AI for UC and CX, the need for AI governance and the digital workplace. Continue Reading
-
Tip
03 Apr 2024
AI communications features key when assessing UC vendors
UC vendors are adding more AI capabilities with each software release. What's the best way to ensure vendors' capabilities align with your goals? Continue Reading
-
News
02 Apr 2024
Microsoft unbundles Teams, but change won't affect market
Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends. Continue Reading
-
Answer
02 Apr 2024
How to plan a successful SIP implementation
A unified communications infrastructure based on SIP offers a lot of options, but it also ushers in some new complexities. Pay attention to UIs, and don't forget about security. Continue Reading
-
Feature
01 Apr 2024
Creating equity for women in communications and technology
Creating a more equitable workplace starts at the top. Female IT leaders at Enterprise Connect explain how to create a culture that supports women in communications. Continue Reading
-
News
28 Mar 2024
Avaya simplifies contact center line, inks Zoom partnership
Zoom to work natively in Avaya hardware-software work collaboration environments; Avaya revamps contact center lineup to reflect changing CX landscape. Continue Reading
-
News
27 Mar 2024
Zoom spreads AI across collaboration services
Zoom's new AI-powered Workplace enters a market in which enterprises worry about the loss of data control in AI applications spreading across collaboration platforms. Continue Reading
-
Tip
27 Mar 2024
Teams Rooms vs. Zoom Rooms: What's the difference?
Both Teams Rooms and Zoom Rooms offer compelling video conferencing services, but there are important distinctions between the two. Continue Reading
-
Feature
27 Mar 2024
Ultimate guide on enterprise unified communications strategy
When formulating a unified communications strategy, enterprises need to consider several key elements. This step-by-step guide helps businesses plan their UC deployment. Continue Reading
-
News
26 Mar 2024
Cisco releases Webex AI Assistant for office, contact center
Cisco brings AI Assistant for Webex to Enterprise Connect. Analysts break down the timing and potential for the new features available for office collaboration and contact center. Continue Reading
-
Feature
22 Mar 2024
Enterprise Connect 2024 brings AI reality check
The annual business communications conference highlights the trends that are expected to drive UC and CX buying decisions over the next few years. Continue Reading
-
Feature
29 Feb 2024
6 workplace benefits of immersive learning with AR and VR
AR and VR have the potential to enhance workplace learning programs. Learn how both employees and organizations can benefit from immersive learning with AR and VR. Continue Reading
-
Tip
22 Feb 2024
Comparing Microsoft Teams Premium vs. Copilot in Teams
Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs. Continue Reading
-
News
13 Feb 2024
Otter.ai rolls out cross-platform Meeting GenAI
The vendor's new tools will appeal to users who access the application across different meeting platforms. However, it could face resistance from companies that use one platform. Continue Reading
-
Tip
12 Feb 2024
Mobile unified communications: Everything you need to know
Mobile unified communications is becoming an increasingly important strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC. Continue Reading
-
Tip
12 Feb 2024
How quantum networking and UC intersect
Quantum networking and unified communications might seem a long way off, but it's not too early to see how it might reshape UC. For one thing, hacking will be a lot more challenging. Continue Reading
-
Tip
07 Feb 2024
How AI is transforming unified communications
AI in unified communications can take employee collaboration and productivity to the next level. But AI does carry risks that enterprises must first address to maximize adoption. Continue Reading
-
Tip
05 Feb 2024
Strategic benefits of managed UC services
Managed UC services offer several benefits for businesses, including improved network connections, communication software integrations and support for remote work. Continue Reading
-
Feature
01 Feb 2024
10 essential business benefits of unified communications
How can unified communications tools benefit your business? Explore these 10 unified communications benefits to make the best deployment decision for your needs. Continue Reading
-
Tip
26 Jan 2024
On-premises vs. cloud vs. hybrid UC deployment models
When deploying unified communications, organizations need to carefully consider the benefits and drawbacks of on-premises, cloud and hybrid deployment models. Continue Reading
-
Feature
24 Jan 2024
The latest video conferencing standards and protocols
A new crop of video conferencing standards could help boost performance, but not every standard will be adopted by every vendor. Continue Reading
-
Feature
23 Jan 2024
Top 10 must-have unified communications features in business
Unified communications systems have evolved to reflect changing business processes. As a result, enterprises need to prioritize their must-have UC features. Continue Reading
-
Feature
10 Jan 2024
3 top trends reshaping unified communications jobs
UC professionals looking to switch jobs need to be nimble, versatile and willing to show they can make their future employers more efficient and more productive. Continue Reading
-
Tip
08 Jan 2024
VoIP codecs explained: How to optimize VoIP quality
The key to a high-quality VoIP call is the right codec. Explore common codecs, their features and potential drawbacks to choose the right one for VoIP optimization. Continue Reading
-
News
11 Dec 2023
Atlassian releases AI capabilities for Jira and Confluence
The new capabilities show the rising prominence of software development copilots and lay the foundation for better knowledge management in an organization. Continue Reading
-
Feature
06 Dec 2023
Stepping into the collaborative workplace in virtual reality
Some see immersive, 3D collaboration spaces as an upgrade from video conferencing because they offer better opportunities for socializing, brainstorming, onboarding and training. Continue Reading
-
Tip
06 Dec 2023
Using collaboration behavior data to inform buying decisions
Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient. Continue Reading
-
Answer
30 Nov 2023
AI speech technology offers enterprises benefits, risks
AI offers intriguing prospects to companies looking for ways to get more value from their speech recognition systems. But be wary of expecting too much, too fast. Continue Reading
-
News
16 Nov 2023
Microsoft adds AI tools for Copilot in Teams, collaboration
New generative AI capabilities enhance real-time meeting notetaking by identifying each speaker and enabling users to convert meeting discussion points into whiteboard formats. Continue Reading
-
Feature
16 Nov 2023
Ensuring collaboration tool compliance and governance
Collaboration tool compliance and governance have grown increasingly complex as organizations adopt cloud-based tools that generate different types of content and data. Continue Reading
-
News
01 Nov 2023
Mural intros Mural AI, integrates with Microsoft 365 Copilot
The integration of Copilot into the visual collaboration platform shows how vendors are working together to bring customers generative AI tools that interoperate between systems. Continue Reading
-
Tip
16 Oct 2023
5G UC evens the mobile communications playing field
5G is improving the quality of UC services over mobile networks. Learn the advantages 5G UC offers remote workers compared to 4G LTE networks. Continue Reading
-
News
03 Oct 2023
Zoom expands workspace offerings with AI-supported Zoom Docs
The videoconferencing vendor unveiled a document creation product that features AI Companion and content organization components to build layouts and workflows and manage data. Continue Reading
-
Tip
03 Oct 2023
Harnessing UC tools to address proximity bias in the workplace
Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap. Continue Reading
-
News
03 Oct 2023
Project management vendor Asana brings AI to Work Graph
The project management platform vendor brings 'smart' tools to its work efficiency monitoring tool to unearth specific problems and identify concrete ways teams can solve them. Continue Reading