Communications & Collaboration
Top Stories
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Tip
09 Jul 2026
Top 7 UCaaS features to enhance productivity
Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration. Continue Reading
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Tip
29 Jun 2026
Securing AI meeting assistants: What IT leaders need to know
More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks. Continue Reading
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Tip
31 Jan 2022
How to mesh video conferencing, video calling devices for home
Giving remote employees the chance to use their Amazon Echo Shows or Facebook Portals when logging in to meetings has advantages, but security and performance concerns remain. Continue Reading
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News
28 Jan 2022
Zoom launches virtual conference floor for online events
Zoom wants virtual events to feel more like in-person sessions. The company's 2D virtual show floor, Expo, aims to re-create that sense of presence for remote attendees. Continue Reading
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News
26 Jan 2022
Meta makes frontline worker push with Workplace, WhatsApp
Meta will allow businesses to send Workplace announcements over WhatsApp this year. The integration lets HQs use a popular consumer app to communicate with frontline workers. Continue Reading
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Answer
25 Jan 2022
Video streaming vs. video conferencing: What is the difference?
Companies are finding that video streaming and video conferencing can serve the same purpose. That doesn't mean, however, they are interchangeable. Find out why. Continue Reading
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Feature
24 Jan 2022
Top 16 unified communications market blogs to follow
Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends. Continue Reading
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News
21 Jan 2022
Cisco introduces digital accessibility features for Webex
Cisco aims the latest features at making Webex friendlier to disabled people, an essential step as digital accessibility lawsuits rise and the fight for talent intensifies. Continue Reading
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News
20 Jan 2022
Activision Blizzard deal positions Microsoft for the metaverse
Microsoft's acquisition of Activision Blizzard would provide the technology for building virtual worlds that could provide the foundation for the metaverse. Continue Reading
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Tip
20 Jan 2022
The evolving role of email in business communication
Email has been around for decades, but its role in business communications will change as collaboration apps become more predominant and open. Continue Reading
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Answer
19 Jan 2022
How secure is Zoom video conferencing?
Companies can take some simple steps to protect their Zoom meetings, but they should also consider ways to better educate their employees on how to use the software. Continue Reading
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News
13 Jan 2022
Microsoft bolsters Teams for frontline workers
The latest Microsoft Teams features add walkie-talkie functionality to Zebra Technologies devices and integrate scheduling and training to frontline worker apps. Continue Reading
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Answer
13 Jan 2022
What are best practices for working with external partners?
More organizations now use collaboration tools to work with external partners. Learn how to manage external collaboration to support distributed teams and keep company data secure. Continue Reading
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Definition
11 Jan 2022
instant messaging
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software. Continue Reading
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News
05 Jan 2022
Verizon launches BlueJeans on Google Glass
Verizon has brought its BlueJeans video conferencing service to the Google Glass headset. The carrier is offering the headset with the service for $1,140. Continue Reading
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Tip
28 Dec 2021
Weighing video conferencing options for small businesses
Businesses of all sizes are enabling video rooms as part of their collaboration strategy. Here's how small businesses can choose the right video conferencing tools. Continue Reading
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News
22 Dec 2021
Tech vendors to help people disconnect from work in 2022
Burnout has surged during the pandemic, and the inability to fully disconnect from work isn't helping. Tech firms will continue addressing the problem in 2022. Continue Reading
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Feature
22 Dec 2021
UCaaS for frontline workers poised for adoption 'explosion'
The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon. Continue Reading
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Tip
21 Dec 2021
Understanding the 4 hidden costs of working from home
While remote work offers cost savings, there are hidden costs of working from home that affect both employees and businesses. Learn four hidden costs and how to address them. Continue Reading
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News
17 Dec 2021
Microsoft adds end-to-end encryption to Teams
Microsoft will allow Teams users to make one-on-one, end-to-end encrypted video calls. The feature comes with tradeoffs, like no live captioning, recording or transcription. Continue Reading
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Feature
16 Dec 2021
Discover the benefits of a video content management system
Video is everywhere. Organizations that want to reap its benefits need a strategy that supports video creation and provides a central location for security, management and storage. Continue Reading
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News
15 Dec 2021
Avaya pushes OneCloud customization
Avaya aims to create an ecosystem of customers, developers and partners that use its many integration tools to tailor the OneCloud platform for their individual needs. Continue Reading
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News
10 Dec 2021
Zoom adds app developer incentives; Teams revamps app store
Microsoft and Zoom compete in winning developers for their respective collaboration platforms. Each company features more than 1,000 apps in its store. Continue Reading
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Tip
07 Dec 2021
Integration strategy key to fuel cross-company collaboration
The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities. Continue Reading
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News
02 Dec 2021
8x8 buys Fuze to expand UCaaS customer base
8x8 plans to acquire fellow UCaaS provider Fuze for $250 million as it looks to increase its global reach and accelerate the addition of new features. Continue Reading
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News
30 Nov 2021
Zoom to blur lines between video, phone meetings
Zoom Phone head Graeme Geddes said the lines between video meetings and phone calls will blur, allowing workers to choose the best communication tool for their needs. Continue Reading
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News
23 Nov 2021
Ericsson to acquire Vonage for 5G development
Ericsson plans to use Vonage's developer community and cloud-based communications platform for 5G software development. The $6.2 billion deal is expected to close next year. Continue Reading
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Answer
22 Nov 2021
How can UC tools create a virtual water cooler experience?
Even in a hybrid work environment, the water cooler remains a valuable way for remote employees to communicate and stay engaged -- thanks to UC. Continue Reading
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Answer
18 Nov 2021
How do you set up Zoom breakout rooms?
Breakout rooms might seem difficult to configure, but it's not so challenging once you have the right options enabled. Our expert outlines how to set up Zoom breakout rooms. Continue Reading
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Tip
17 Nov 2021
New forms of enterprise video spark management challenges
Video conferencing is now a fundamental part of employees' workdays. But managing and storing video content brings some new challenges that must be addressed. Continue Reading
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News
17 Nov 2021
Slack improves workflow automation for Salesforce, other apps
Slack has retooled its Workflow Builder, intending to make automating work with Salesforce and third-party apps as easy as building a Lego set. Workers can use the tool next year. Continue Reading
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Definition
12 Nov 2021
video streaming
Video streaming is a continuous transmission of video files from a server to a client. Continue Reading
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Feature
11 Nov 2021
Training with VR could lead to broader enterprise adoption
Companies have started using VR to train surgeons and customer service reps. The early use of the technology paves the way for broader adoption in the future. Continue Reading
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News
11 Nov 2021
Microsoft, Meta integrate Teams with Workplace
Using the Microsoft Teams collaboration platform, corporate employees can access news feeds and other content from Meta's Workplace social network for business. Continue Reading
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Feature
10 Nov 2021
The 4 pillars of a complete enterprise video platform
Video has become a key part of business workflows. Four foundational enterprise video platform capabilities can help organizations manage the growth of user-generated video. Continue Reading
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Tip
09 Nov 2021
5 ways AI can turbocharge enterprise voice for a new era
Five trends spotlight how AI could revolutionize how an old technology -- voice -- will be deployed in tomorrow's work environment. Continue Reading
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Definition
05 Nov 2021
VoIP caller ID (voice over Internet Protocol caller identification)
VoIP caller ID (voice over Internet Protocol caller identification) is a caller ID application for VoIP phones that works in the same way as caller ID on a conventional telephone line. Continue Reading
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News
02 Nov 2021
Microsoft pairs Mesh with Teams for VR collaboration
Microsoft CEO Satya Nadella said VR would make Teams collaboration feel closer to meeting in person, making the experience more engaging and less tedious than video sessions. Continue Reading
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Answer
01 Nov 2021
How can AI improve remote work communications?
Learn three AI remote work use cases that can address the communications challenges of remote work and improve productivity and collaboration. Continue Reading
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Feature
01 Nov 2021
Vantage DX brings digital experience monitoring to Teams
Martello Technologies' Vantage DX platform has won our Network Innovation Award for its ability to proactively monitor Microsoft Teams UX in hybrid work environments. Continue Reading
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News
29 Oct 2021
Facebook expects business collaboration to move to metaverse
Facebook said the metaverse will change how business is done. However, the company faces competition in the VR collaboration space and skepticism about its practices. Continue Reading
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Tip
27 Oct 2021
Use Teams compliance controls to meet security requirements
Administrators have a lot of flexibility when configuring Microsoft Teams to meet their organizations' security and compliance targets. Limiting chat access is just one tactic. Continue Reading
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Definition
26 Oct 2021
teleconference
A teleconference is a live audio or audio-visual meeting with two or more participants. Continue Reading
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News
26 Oct 2021
Cisco to add AR collaboration to Webex
Cisco's Webex Hologram is an augmented reality product aimed at improving collaboration when workers can't be in the same space. Cisco didn't provide a release date. Continue Reading
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News
25 Oct 2021
Microsoft adds telehealth features to Teams
Microsoft's latest Teams features try to ease the confusion and some of the difficulties patients face when using telehealth technology to meet with doctors. Continue Reading
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Answer
22 Oct 2021
What are the use cases for programmable video?
Programmable video is a growing trend in the CPaaS market to integrate video with apps and websites. Learn the use cases driving adoption of programmable video APIs. Continue Reading
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Definition
21 Oct 2021
WebRTC (Web Real-Time Communications)
WebRTC (Web Real-Time Communications) is an open source project that enables real-time voice, text and video communications capabilities between web browsers and devices. Continue Reading
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News
20 Oct 2021
Cisco Webex Calling bolsters business calls on private phones
Cisco Webex Calling will soon let customers' employees use their private phones to make business calls securely and in compliance with corporate policies. Continue Reading
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Tip
19 Oct 2021
Tap UC to sustain company culture in remote work era
Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help. Continue Reading
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News
15 Oct 2021
Google pushes Meet features for hybrid work challenges
Google lags rivals Cisco, Microsoft and Zoom in addressing the needs of a hybrid workplace, analysts said. The latest catch-up features are in Google Meet. Continue Reading
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Tip
15 Oct 2021
Consolidate UCaaS platforms for the post-pandemic workplace
Enterprises preparing for the post-pandemic workplace are reevaluating their UCaaS platforms. Learn the benefits of a consolidated architecture and why it's not for everyone. Continue Reading
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News
13 Oct 2021
Google unveils Workspace integrations, security features
Google wants to make it easier to do work within Workspace. Integrations with Jira, while AppSheet will reduce the need to click away from the productivity suite. Continue Reading
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Feature
13 Oct 2021
Pandemic renews enterprise virtual reality for collaboration
Enterprise virtual reality may make a comeback as businesses look to improve support for remote and hybrid collaboration. But the question is whether VR is the right technology. Continue Reading
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Feature
08 Oct 2021
Intelligent virtual assistant market takes shape as it grows
Explore the growing enterprise use of intelligent virtual assistants to facilitate tasks and enhance the meeting experience. Continue Reading
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News
08 Oct 2021
Half of remote workers remain silent during video meetings
A Cisco study said half of remote employees don't talk during video meetings. Fixing the problem is likely a combination of technology and nudging on the part of managers. Continue Reading
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Feature
07 Oct 2021
Teams vs. Webex vs. Zoom: Comparing collaboration features
When organizations compare Teams vs. Webex vs. Zoom as their primary UCaaS platform, the deciding factor may be how each vendor approaches collaboration. Continue Reading
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News
06 Oct 2021
Experts: Facebook outage signals need for redundancies
The social media platform, which is often used for e-commerce, upset many small businesses that could not sell their products for six hours and did not have backups in place. Continue Reading
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News
01 Oct 2021
Five9 shareholders kill Zoom deal
Five9 shareholders voted down Zoom's $14.7 billion acquisition bid. National security concerns and worries about Zoom's future growth weighed heavily on the decision. Continue Reading
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News
01 Oct 2021
Hybrid office design will drive tech purchasing
Tech experts predict which hybrid workplace technology from Cisco, Microsoft and Zoom companies are likely to reject or embrace. Many could favor laptops over specialized devices. Continue Reading
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News
01 Oct 2021
BlueJeans to launch a virtual workspace in 2022
BlueJeans' Spaces is a 2D/3D virtual workspace that provides an office experience to remote workers. The company plans to release the product in the first half of next year. Continue Reading
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News
30 Sep 2021
Video collaboration tools aren't good enough for hybrid work
Cisco, Microsoft and Zoom agree that their video collaboration products need to do more for at-home and in-office workers. Future uses of AI could help. Continue Reading
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News
27 Sep 2021
Zoom-Five9 deal falls under national security scrutiny
Zoom's acquisition of Five9 has triggered a national security review of its ties to the Chinese government. Tech buyers may be wary after the latest Zoom controversy. Continue Reading
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Definition
24 Sep 2021
What is a H.323 gatekeeper?
A gatekeeper is a management tool for H.323 multimedia networks. Continue Reading
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Feature
23 Sep 2021
How to use virtual whiteboards on Zoom and Microsoft Teams
Whiteboards in remote meetings can add another layer of collaboration by enabling users to visualize concepts. Learn how to use virtual whiteboards on Zoom and Microsoft Teams. Continue Reading
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Feature
22 Sep 2021
How virtual whiteboard collaboration supports remote teams
Virtual whiteboard collaboration software can help organizations replicate the in-person ideation experience. Learn how Thoughtworks used Mural's software to support remote teams. Continue Reading
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News
22 Sep 2021
Microsoft finds collaboration suffers during remote work
Microsoft research found collaboration networks within the company got less dynamic with the onset of remote work, and technology couldn't fill the gap. Continue Reading
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Definition
20 Sep 2021
Avaya
Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC). Continue Reading
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Feature
17 Sep 2021
How UC flexibility can overcome hybrid workplace challenges
Hybrid workplaces present unique challenges for every organization. But adapting UC technology and company culture can help organizations address certain obstacles. Continue Reading
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Definition
17 Sep 2021
What is speech technology?
Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio. Continue Reading
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News
16 Sep 2021
Zoom bolsters collaboration capabilities beyond video
Zoom became the brand name for video conferencing during the pandemic. The company wants to expand that dominance to other areas of collaboration, like chat and whiteboards. Continue Reading
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Feature
16 Sep 2021
Hybrid meetings, virtual whiteboards clash with outdated rooms
As companies look to integrate virtual whiteboard software into their conference rooms for hybrid meetings, they should start investing in meeting room hardware. Continue Reading
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Feature
15 Sep 2021
Hybrid work strategies fuel Enterprise Connect 2021 topics
Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace. Continue Reading
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News
14 Sep 2021
Zoom adds video to the contact center
Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks. Continue Reading
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News
09 Sep 2021
Microsoft addresses workforce patterns using Teams, LinkedIn
A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible. Continue Reading
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Feature
08 Sep 2021
Learn how to invite external users to Slack workspaces
Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows. Continue Reading
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News
02 Sep 2021
Video conferencing miscues can get you fired
A survey found that miscues during video conferences cost businesses money and got employees fired. Most companies have punished employees for video meeting errors. Continue Reading
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News
30 Aug 2021
Facebook, Microsoft bet on collaborative virtual reality
Microsoft and Facebook think virtual reality collaboration could help companies save on office space and travel. But the tech needs more development to be ready for general use. Continue Reading
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Feature
27 Aug 2021
The enterprise guide to video conferencing
The video conferencing guide helps enterprises navigate collaboration in a hybrid work environment and includes best practices for implementation and user training. Continue Reading
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News
26 Aug 2021
Zoom's latest features help companies control info sharing
Zoom has recently released features intended to give companies and meeting hosts more control over the information they share and what attendees can see. Continue Reading
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Tip
23 Aug 2021
3 ways UCaaS supports hybrid work from home
UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance. Continue Reading
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News
19 Aug 2021
Microsoft aims Teams Rooms features at hybrid work
Microsoft will release Teams Rooms features to increase the visibility of chat messages, improve presentations and help workers sort through attendees more easily. Continue Reading
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Tip
18 Aug 2021
Weighing personal video conferencing endpoints for hybrid work
Deploying video conferencing endpoints solely in meeting rooms ignores the needs of remote workers. Learn why desktop and home environments must be included when evaluating endpoint options. Continue Reading
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Tip
17 Aug 2021
How to use UCaaS to fuel hybrid workplace strategy
As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition. Continue Reading
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News
13 Aug 2021
Tech issues keep mobile telehealth from reaching underserved
Mobile devices provide a key way to connect underserved patients to telehealth services, but complexity and connection problems keep patients from reaping the benefits. Continue Reading
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Tip
13 Aug 2021
Popular video conferencing APIs to weigh for app integration
Video conferencing APIs can simplify integrating video with business applications. Learn the benefits of video APIs and best practices to follow when evaluating API providers. Continue Reading
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News
12 Aug 2021
Microsoft buys Peer5 to ease Teams' network demands
Microsoft's purchase of Peer5 adds to Teams an enterprise content delivery network that reduces the strain large video meetings place on corporate networks. Continue Reading
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News
06 Aug 2021
Amazon, Microsoft delay office reopening over COVID resurgence
A resurgence in COVID-19 infections has forced more big-tech firms to defer reopening their offices. Amazon and Microsoft are the latest to join the ranks. Continue Reading
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News
04 Aug 2021
Zoom settlement of privacy suit covers some businesses
Smaller businesses could benefit from Zoom's recent class-action lawsuit settlement. However, the deal does not cover companies with enterprise licenses. Continue Reading
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Tip
03 Aug 2021
3 tips to build a professional home video conferencing setup
As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap. Continue Reading
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Feature
02 Aug 2021
5 hybrid video conferencing tips for collaboration equity
Experts say the fate of hybrid work may depend on collaboration equity in hybrid video conferencing sessions. Learn how to support in-office and remote meeting participants. Continue Reading
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Feature
28 Jul 2021
What to consider before buying video conferencing technology
Learn about the different types of modern video conferencing architectures and how enterprises can best implement these products into their current workforce. Continue Reading
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Tip
27 Jul 2021
AI in video conferencing opens a world of features
AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products. Continue Reading
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Tip
26 Jul 2021
Cortana for enterprise Teams has promise but faces hurdles
Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain. Continue Reading
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News
23 Jul 2021
Zoom-Five9 deal to offer all-in-one cloud contact center
The Zoom-Five9 deal could deliver a product portfolio capable of satisfying businesses' contact center needs while providing communications for a hybrid workforce. Continue Reading
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Feature
21 Jul 2021
Branded, custom video conferencing enhances meetings
Custom video conferencing can make meetings feel more engaging, and third-party tools can take these features even further. But hybrid work can create challenges. Continue Reading
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Feature
20 Jul 2021
Understanding CPaaS market growth, trends and providers
The CPaaS market is maturing as increased demand for digital communications drives new use cases. Learn about the trends and providers fueling CPaaS market growth. Continue Reading
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News
19 Jul 2021
Zoom to buy cloud contact center provider Five9 for $14.7B
Zoom's acquisition of Five9 would make the company a competitor to 8x8, RingCentral, Cisco and Vonage in the growing cloud-based contact center market. Continue Reading
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News
16 Jul 2021
Microsoft widens Teams' reach with Dynamics 365 integration
Integration between Teams and Dynamics 365 lets sales and service reps edit customer records while talking to clients. Teams also offers integration with third-party apps. Continue Reading
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News
14 Jul 2021
Video conferencing vendors rush to fix meeting fatigue
Video conferencing vendors tackle video fatigue with tools to mitigate the stress caused by the overuse of their products. Experts advise using multiple means of communication. Continue Reading
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Answer
12 Jul 2021
What are effective ways to secure SIP connections?
Ensuring a secure SIP environment is critical for enabling employees to communicate over the internet. What are some key strategies to protect your network? Continue Reading
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News
09 Jul 2021
Zoom adds voice commands to Zoom Rooms
Zoom Rooms voice controls could ease the frustrations of using conference room video hardware. Zoom released the feature in public beta, making it available on select systems. Continue Reading
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News
08 Jul 2021
Cisco takes over hybrid event manager Socio Labs
Cisco will pair Socio Labs' hybrid event product with Webex video and Slido audience polling tools. Cisco believes events with in-person and online participants are the future. Continue Reading