Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and strategy consultancy based in Toronto, Ontario. The consultancy’s primary focus is providing thought leadership and go-to-market counsel regarding IP communications and disruptive technologies, such as cloud communications, collaboration, unified communications, artificial intelligence, contact centers, customer experience, digital transformation and VoIP.
Jon has been consulting about these technologies since 2001, and is a contributor with other publications such as BCStrategies, Ziff Davis and Internet Telephony Magazine. In 2018, Jon was included in a listing of "Top 10 Telecoms Influencers" and "Top VoIP Bloggers to Follow". Previously, in 2017 and 2016, he was cited among the top analysts covering the contact center industry. Also in 2017, Jon was cited in "Top 10 Telecom Experts" and "6 Business Communications Thought Leaders to Follow" listings. Jon is frequently cited in both the trade press and mainstream business press, and serves as an advisor to several emerging tech and telecom companies. He also works with companies of all sizes to help monetize their patents and intellectual property.