Communications & Collaboration
Top Stories
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Tip
09 Jul 2026
Top 7 UCaaS features to enhance productivity
Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration. Continue Reading
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Tip
29 Jun 2026
Securing AI meeting assistants: What IT leaders need to know
More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks. Continue Reading
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News
12 Sep 2019
Poly targets huddle rooms with Trio 8300
Poly has designed the Trio 8300 for huddle rooms that fit no more than five people. The vendor released a video system targeted at the same market earlier this year. Continue Reading
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Feature
11 Sep 2019
Understanding the components of team collaboration tools
Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems. Continue Reading
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News
11 Sep 2019
New integration brings Fuze meetings to Slack app
Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider. Continue Reading
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Tip
10 Sep 2019
How AI in the workplace will affect collaboration and job performance
AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles. Continue Reading
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Feature
10 Sep 2019
3 key questions to ask about unified communications security
Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools. Continue Reading
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Feature
09 Sep 2019
UC cloud services support Regum's global expansion
Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control. Continue Reading
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News
05 Sep 2019
Slack waters down cloud SLA after $8.2 million payout
Slack issued $8.2 million in credits after failing to keep its team messaging app online as often as promised. The vendor changed its cloud SLA to avoid big payouts in the future. Continue Reading
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News
05 Sep 2019
Cisco brings CUCM into the Webex cloud
Cisco has brought its flagship IP-based telephony platform, CUCM, into the Webex cloud, offering large businesses private instances of the software similar to what is already available from Cisco HCS partners. Continue Reading
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Feature
04 Sep 2019
How to assess team collaboration platforms pre- and post-deployment
Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms. Continue Reading
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News
03 Sep 2019
Slack-Zoom partnership could include joint pricing
Slack and Zoom may eventually bundle their products to provide discounts to customers considering or already using all-in-one suites such as Office 365, analysts predict. Continue Reading
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News
29 Aug 2019
Google delays Hangouts Chat migration until mid-2020
Google won't force businesses to use Hangouts Chat until June 2020 at the earliest. The delay comes after many customers complained the previous timeline was too hasty. Continue Reading
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Feature
29 Aug 2019
Omnichannel messaging APIs still far off for CPaaS users
Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues. Continue Reading
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Tip
27 Aug 2019
Webex Teams vs. Microsoft Teams: Choosing the right platform
Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models. Continue Reading
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Answer
27 Aug 2019
What are the top CPaaS use cases in healthcare?
CPaaS use cases change from industry to industry. In healthcare, better patient care and streamlined processes are the main focus for CPaaS technology. Continue Reading
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News
23 Aug 2019
Cisco adds UC headset management to IT console
Cisco is accelerating its push into the UC headset market with the release of new analytics and management tools for IT administrators. Continue Reading
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News
22 Aug 2019
Businesses must replace cloud Skype phones by 2023
Skype phones won't connect to Microsoft Teams after July 2023. The vendor has advised customers to begin planning an upgrade to new devices certified for Teams. Continue Reading
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Quiz
20 Aug 2019
Is your organization ready for cloud unified communications?
Before adopting cloud unified communications, make sure you understand the ins and outs of a migration. Take this quiz to see if your organization is ready to migrate. Continue Reading
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Opinion
16 Aug 2019
Programmability in UC needs more than communication APIs
The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success. Continue Reading
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News
15 Aug 2019
Report: Slack, Zoom growing among Office 365 customers
A report by the security software vendor Okta found that many businesses subscribed to Office 365 also use Slack and Zoom, despite having access to Microsoft Teams. Continue Reading
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News
14 Aug 2019
Avaya earnings: Company in advanced talks with multiple bidders
Avaya will decide within 30 days whether to pursue a sale or other 'strategic transaction' to compensate shareholders. The company is in advanced talks with multiple parties. Continue Reading
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Feature
14 Aug 2019
Office 365 and G Suite gain market share for cloud telephony services
Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report. Continue Reading
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News
14 Aug 2019
Fusion announces improvements to FusionWorks Pro UC
Fusion delivered enhancements to its UCaaS platform, FusionWorks Pro UC, developed on the company's Single Source cloud services platform. Continue Reading
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Answer
13 Aug 2019
What areas should hybrid cloud video security address?
Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered. Continue Reading
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Blog Post
13 Aug 2019
Quantifying success for team collaboration applications
Organizations that deploy team collaboration applications are looking to achieve the greatest ROI possible. The struggle is in determining what metrics to quantify the success and ROI of these ... Continue Reading
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News
12 Aug 2019
Atos, Nice inContact partner to offer cloud contact center
Atos will integrate CXone with Circuit and sell it as Cloud Contact Center-powered by CXone. Customers will still have the option of Atos' on-premises contact center platform. Continue Reading
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Feature
12 Aug 2019
How UC technology works and why you need it
Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs. Continue Reading
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News
09 Aug 2019
Latest Slack security updates widen gap between Grid, Plus plans
Slack released a roadmap for giving IT administrators more data security controls. Almost all of the new features will be available only to Enterprise Grid customers. Continue Reading
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Feature
09 Aug 2019
Features of video conferencing evolve to meet demand
Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery. Continue Reading
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Feature
09 Aug 2019
VoIP migration requires telephony network planning, security scrutiny
A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies. Continue Reading
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News
08 Aug 2019
AWS, Microsoft listening to voice recordings raises privacy concerns
Amazon and Microsoft won't say how often contractors listen to voice recordings captured in the workplace through products like Alexa for Business and Cortana. Continue Reading
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News
08 Aug 2019
Updates available for Lifesize video conferencing platform
New Lifesize updates include screen sharing in the mobile app, integration with G Suite and Office 365 calendars in the web and desktop apps, and new administrative controls. Continue Reading
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Tip
07 Aug 2019
Cloud unified communications adoption still faces barriers
Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged. Continue Reading
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News
07 Aug 2019
Cisco to acquire Voicea for AI voice transcription in Webex
Cisco plans to acquire Voicea in order to integrate its AI voice transcription engine with Webex. Many competing video conferencing vendors support integrations with the startup. Continue Reading
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Feature
05 Aug 2019
Breaking down the parts of a CPaaS platform
Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary. Continue Reading
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News
02 Aug 2019
Bluescape releases newest version of its mobile app
The newest Bluescape app enables users to give presentations by launching a session from the app onto a larger touchscreen. The app is available for both Android and iOS. Continue Reading
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News
02 Aug 2019
Cisco security flaw leads to $8.6M payout in whistleblower case
The settlement resolves allegations that a Cisco security flaw left governments vulnerable to hackers for years without the company taking action. Continue Reading
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Answer
01 Aug 2019
Does organization size affect a remote collaboration deployment?
A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform. Continue Reading
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News
31 Jul 2019
Microsoft sets end date for Skype for Business Online
Microsoft says it will stop offering Skype for Business Online starting July 31, 2021, making Teams the go-to Office 365 application for online calling and collaboration. Continue Reading
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Feature
31 Jul 2019
Can Google collaboration slow Slack's momentum?
Google got on the collaboration train early, but Slack has proven to be the more popular messaging platform. Will Google's investment in Hangouts Chat slow Slack? Continue Reading
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Tip
31 Jul 2019
Craft collaboration metrics to enhance business benefits
Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business. Continue Reading
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Feature
31 Jul 2019
Comparing video conferencing tools: Cisco, Microsoft and Zoom
Before selecting a video conferencing platform, it's important to consider how the product addresses user needs, integrations, pricing and licensing, and product support. Continue Reading
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Blog Post
29 Jul 2019
5 best practices for cloud calling success
Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ... Continue Reading
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Quiz
26 Jul 2019
How well do you understand UC cloud SLAs?
Getting the right unified communications cloud SLA can be difficult for organizations. This quiz covers the essentials of SLAs, from the basic components to IT's role. Continue Reading
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News
25 Jul 2019
8x8 launches small-business phone system 8x8 Express
Designed for businesses without an IT team, 8x8 Express offers unlimited calling and gives access to 8x8 Meetings, a platform for collaborative video conferencing. Continue Reading
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Feature
25 Jul 2019
VaaS and USB video drive video conferencing market growth
As the video conferencing market continues to grow, smaller segments such as VaaS and USB video are gaining traction as organizations focus on scalability and cost reduction. Continue Reading
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News
24 Jul 2019
EtherLabs launches AI Slack integration for video calls, meetings
EtherMeet by EtherLabs combines AI, video conferencing and messaging platform Slack to enhance team collaboration, particularly for remote and long-distance employees. Continue Reading
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Answer
23 Jul 2019
How can IT approach a cloud-based unified communications migration?
Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control. Continue Reading
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News
23 Jul 2019
Workplace by Facebook increases monthly prices
Facebook will boost monthly fees for Workplace by Facebook but offer a discount to so-called front-line workers, such as baristas, warehouse workers and hospital staff. Continue Reading
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Tip
22 Jul 2019
Microsoft Teams voice lacks 5 key cloud calling features
While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports. Continue Reading
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News
19 Jul 2019
8x8 Inc. acquires Wavecell, expanding reach, CPaaS services
8x8 Inc. acquired Wavecell, which enables it to expand its presence globally and offer new services such as Wavecell's omnichannel CPaaS capabilities. Continue Reading
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News
18 Jul 2019
Slack resets passwords possibly compromised in 2015 hack
Slack has reset passwords for 1% of users after uncovering new information regarding a 2015 hack of its systems. Continue Reading
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News
18 Jul 2019
Private channels slated to launch in Microsoft Teams this fall
Private channels are scheduled to launch in Microsoft Teams this fall. The feature is the most demanded by far on the Teams user feedback website. Continue Reading
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Tip
18 Jul 2019
Stand-alone vs. integrated collaboration: 3 factors to consider
Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools. Continue Reading
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News
17 Jul 2019
LogMeIn launches unified communications for small businesses
LogMeIn, Inc. has launched Grasshopper Connect to provide small businesses with a platform that enables them to create and manage businesses communications. Continue Reading
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Blog Post
16 Jul 2019
Know the ingredients for team collaboration app success
Team collaboration apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Attitudes toward the role of team ... Continue Reading
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News
16 Jul 2019
Microsoft Teams gains 13M users with help from Office 365 base
Around 10% of Microsoft's base of Office 365 commercial subscribers have begun regularly using Microsoft Teams, leaving the app with more users than Slack. Continue Reading
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Answer
15 Jul 2019
How can organizations address VoIP security threats?
An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization. Continue Reading
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News
12 Jul 2019
Zoom security issues leave vendor scrambling
A researcher's report on a Zoom security vulnerability caused an uproar this week, ultimately forcing the video conferencing provider to apologize for its poor response to the issue. Continue Reading
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Feature
11 Jul 2019
UC network management embraces automation, AI, SD-WAN
Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows. Continue Reading
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News
10 Jul 2019
Interop planned between Microsoft Teams, consumer Skype
The move to integrate Microsoft Teams and consumer Skype follows three years of sustained user demand for the feature. Continue Reading
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Feature
10 Jul 2019
Remote work elevates the importance of UC mobility
A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications. Continue Reading
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Answer
08 Jul 2019
Why is video interoperability a challenge?
Learn why video calls don't have the same level of interoperability as voice calls, and what challenges the lack of video interoperability presents for organizations. Continue Reading
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News
03 Jul 2019
Microsoft to push Teams desktop app to existing Office 365 accounts
Microsoft plans to auto-install the Teams desktop app on Windows devices linked to existing Office ProPlus accounts, an escalation of its push for Teams adoption among Office 365 users. Continue Reading
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Answer
03 Jul 2019
What are the challenges of unified communications security?
Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas. Continue Reading
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Tip
02 Jul 2019
Hybrid video conferencing architecture bridges on premises, cloud
Organizations that keep their video conferencing architecture on premises for investment or security reasons can gain the benefits of the cloud with a hybrid approach. Continue Reading
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News
02 Jul 2019
Details on Slack outage scarce
The Slack outage on Friday was the app's fifth significant connectivity incident of 2019. The company is so far declining to go into detail on its cause. Continue Reading
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Feature
01 Jul 2019
Brush up on your knowledge of speech technology terms
Vocal commands are one way speech technology is making its way into business applications and services. This mini glossary will refresh your knowledge of speech technology and some of its use cases. Continue Reading
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News
01 Jul 2019
New Serendipity Labs streaming platform LINC launches
Serendipity Labs launched LINC to provide its users a virtual way to reach a global audience on any device through video streaming and content distribution. Continue Reading
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News
28 Jun 2019
Verizon to resell Zoom video conferencing to businesses
Verizon has struck a deal to resell Zoom video conferencing to small and midsize businesses. The telecommunications firm will target the enterprise market with Cisco Webex. Continue Reading
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Feature
27 Jun 2019
User buy-in crucial when migrating from Slack to Microsoft Teams
For organizations using Microsoft 365, migrating from Slack to Microsoft Teams can better support employee workflows. But a migration requires more than mandating users to switch. Continue Reading
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Tip
27 Jun 2019
Maximize huddle room technology with collaboration metrics
Organizations should use collaboration metrics with their huddle room technology to measure employee productivity and the effectiveness of collaboration technologies. Continue Reading
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News
26 Jun 2019
Talkdesk Boost turns legacy ACDs into cloud contact centers
Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk. Continue Reading
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Blog Post
25 Jun 2019
UC adoption programs support users and business goals
Transforming a business with unified communications takes more than deploying new apps and services. End users must adopt the services and incorporate them into their daily workflows. For many ... Continue Reading
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Feature
24 Jun 2019
Collaboration culture and technology drive meeting room trends
The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends. Continue Reading
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Answer
24 Jun 2019
How do you support UC network security?
Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services. Continue Reading
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News
21 Jun 2019
Challenges lie ahead following Slack public offering
Following Slack's public debut, analysts say the company needs to boost enterprise sales and retool third-party integrations to attract users who aren't as tech-savvy. Continue Reading
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Quiz
20 Jun 2019
Are you ready to adopt cloud video conferencing?
Video is an important tool for enterprises looking to support dispersed employees. Take this quiz to see how much you know about cloud video conferencing. Continue Reading
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Answer
18 Jun 2019
Where does mobile video messaging fit in the enterprise?
Mobile video messaging has come a long way from its introduction to the enterprise. With the rise of remote work, mobile video has become more necessary than ever. Continue Reading
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Feature
17 Jun 2019
UC benefits flexible working models in mortgage industry
Choosing a UC platform with the tools to support remote workers helped American Pacific Mortgage move to a more flexible working model and cut down on brick and mortar costs. Continue Reading
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Feature
17 Jun 2019
Flexibility in the workplace relies on UC technology
The future of work requires supporting flexibility in the workplace with UC technology, according to a Fuze executive. But this requires addressing corporate culture. Continue Reading
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Answer
14 Jun 2019
What role does UC mobility play in digital transformation?
Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map. Continue Reading
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News
14 Jun 2019
Cisco's People Insights raises questions about accuracy, privacy
Cisco's People Insights is coming to Webex Teams and Jabber this summer. The vendor's embrace of the product comes as the tech industry is under fire over data privacy. Continue Reading
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Tip
13 Jun 2019
UC network automation improves IT efficiency
UC network automation will help reduce errors and boost staff efficiency. But take time to plan your implementation to ensure success. Continue Reading
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News
13 Jun 2019
Intel Unite Cloud brings flexibility to meeting collaboration
Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud. Continue Reading
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News
12 Jun 2019
BlueJeans Events, meetings mobile app receive upgrades
BlueJeans Network has launched user experience updates, among others, to its BlueJeans Events software, as well as the BlueJeans meetings mobile application. Continue Reading
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News
12 Jun 2019
Cisco unifies Webex calling, messaging and meetings
Cisco is embedding BroadSoft-powered Webex calling into Webex Teams and will let businesses connect on-premises PBXs to the app. Continue Reading
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Feature
12 Jun 2019
Supporting a dispersed workforce with communications technology
UC tools are a vital part of engaging a dispersed workforce. Learn how business leaders use UC tools to help remote workers feel part of company culture and how to avoid burnout. Continue Reading
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Tip
12 Jun 2019
A collaboration program is essential for effective teamwork
Learn what steps must be taken in order to create effective enterprise team collaboration in an era when IT no longer controls what applications and platforms workers choose to use. Continue Reading
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News
12 Jun 2019
GoToRoom video conferencing software adds Dolby Voice
LogMeIn Inc. and Dolby Laboratories have teamed up to bring Dolby Voice hardware to LogMeIn's GoToRoom video conferencing service software for businesses. Continue Reading
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News
11 Jun 2019
Cisco Jabber client gets tighter integration with Webex Teams
Cisco has redesigned the Cisco Jabber client to "look and feel like" Webex Teams, the latest step in the company's push to bring together its on-premises and cloud-based UC apps. Continue Reading
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Feature
07 Jun 2019
UCaaS products for what every organization needs
Check out these UCaaS products to help you make a final decision based on company overview, hardware options and technical support. Continue Reading
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Tip
07 Jun 2019
How to manage hybrid cloud QoS in unified communications
The two most common approaches to a hybrid UC configuration require different management techniques to maintain hybrid cloud QoS for voice, video and other real-time communications. Continue Reading
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News
07 Jun 2019
Google adds advanced analytics to G Suite Enterprise
Google has released a tool for tracking adoption of G Suite Enterprise. The program also gives businesses insight into use of Microsoft apps. Continue Reading
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News
06 Jun 2019
Users can now connect to Microsoft Teams rooms based on proximity
Users of Microsoft Teams can now connect to nearby meeting room systems through proximity-based pairing, a feature already supported in Cisco Webex. Continue Reading
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Feature
06 Jun 2019
Understand UC quality issues and which QoS tools can solve them
Improving UC quality means knowing what causes problems and which QoS tools are available. This mini-glossary will help you navigate the terms related to QoS. Continue Reading
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Feature
05 Jun 2019
How to evaluate and prepare your organization for a CPaaS platform
Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined. Continue Reading
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News
31 May 2019
AWS could disrupt cloud UC with aggressive voice pricing
Amazon Web Services is offering usage-based pricing for its new business calling plan, a pricing model that could shake up the cloud UC industry if successful. Continue Reading
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Tip
30 May 2019
Microsoft Teams has HIPAA collaboration compliance benefits, risks
Microsoft Teams can be a boon for communication and collaboration in healthcare settings, but collaboration compliance with HIPAA regulations must be top of mind. Continue Reading
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Answer
30 May 2019
How can IT evaluate team collaboration apps for security compliance?
Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards. Continue Reading
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News
30 May 2019
Avaya-Google integration targets SMBs with cloud UC
Avaya is giving partners the ability to deliver cloud UC through containers running on the Google Cloud, a cheaper and simpler deployment model. Continue Reading