Communications & Collaboration
Top Stories
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Tip
09 Jul 2026
Top 7 UCaaS features to enhance productivity
Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration. Continue Reading
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Tip
29 Jun 2026
Securing AI meeting assistants: What IT leaders need to know
More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks. Continue Reading
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News
31 Jan 2020
Report: Nearly one-third of Office 365 customers also use G Suite
The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta. Continue Reading
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Feature
30 Jan 2020
Unified communications market trends drive increased spending
On-premises UC is in decline as organizations buy into the latest unified communications market trends, such as cloud collaboration tools and embedded communications. Continue Reading
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News
30 Jan 2020
Zoom Phone adds features to catch up with UCaaS leaders
Zoom Phone users are getting new ways to use the product with Zoom Meetings, as the vendor continues to build out its nascent UCaaS service. Continue Reading
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News
29 Jan 2020
Cisco to release add-on for Webex meeting transcription
A new transcription service from Cisco will help users take notes during Webex meetings. Continue Reading
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Answer
28 Jan 2020
Why is live enterprise video streaming use expanding?
Live enterprise video use is growing. Learn how changes in culture and technology are encouraging organizations to embrace more livestreaming use cases. Continue Reading
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Answer
27 Jan 2020
How does AI for meetings improve collaboration?
Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight. Continue Reading
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Feature
24 Jan 2020
How to monitor user-generated content in a video world
User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content. Continue Reading
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News
24 Jan 2020
Microsoft faces hurdles in selling Teams to first-line workers
Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said. Continue Reading
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Feature
22 Jan 2020
CPaaS market growth outpaces UCaaS as organizations demand APIs
Demand for API capabilities is driving the CPaaS market. Learn why organizations want APIs in addition to UCaaS platforms and why vendor overlap won't lead to market convergence. Continue Reading
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Feature
21 Jan 2020
5 business benefits of unified communications in the cloud
Organizations evaluating alternatives to on-premises systems should consider five business benefits of unified communications in the cloud, including improved scalability and security. Continue Reading
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News
17 Jan 2020
Cisco Webex Edge for Devices links on-prem endpoints to cloud
With Webex Edge for Devices, companies can connect on-premises video endpoints to the cloud, unlocking features such as the Webex Assistant. Continue Reading
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Answer
16 Jan 2020
How do collaboration integration and interoperability differ?
Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability. Continue Reading
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Tip
16 Jan 2020
3 benefits of unified communications for small business
Small businesses that adopt unified communications can expect to improve employee engagement, reduce costs and consolidate overlapping tools. Continue Reading
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News
15 Jan 2020
Launch of Microsoft Teams, consumer Skype integration set for Q1
Integration between Microsoft Teams and consumer Skype is now scheduled to launch sometime in the first quarter. Previously, the vendor said it would go live this month. Continue Reading
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Tip
13 Jan 2020
Build a collaboration hub to transform team workflows
Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend. Continue Reading
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News
10 Jan 2020
Microsoft Teams to add smartphone walkie-talkie feature
Microsoft Teams is getting a smartphone walkie-talkie app. The feature is expected to launch in private preview by mid-2020. Continue Reading
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Feature
09 Jan 2020
Live enterprise video streaming driving market disruption
Live broadcasts, user-created content and webinars are increasing in popularity. Learn what capabilities are shaping the way organizations approach enterprise video. Continue Reading
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News
08 Jan 2020
Lenovo launches latest video phone for Microsoft Teams
Lenovo has released a tabletop video calling device for Microsoft Teams designed for home offices, personal desks and the smallest meeting rooms. Continue Reading
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Tip
06 Jan 2020
The top 6 CPaaS trends to track in 2022
The CPaaS market is evolving to address digital transformation demands as a result of COVID-19. Provider priorities in 2022 include increased scale and improved support for video. Continue Reading
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Feature
03 Jan 2020
Explore 6 SIP trunk providers with these comparison points
Explore these six SIP vendors and the pros and cons that they each introduce to your company's telecommunications system. Continue Reading
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Feature
31 Dec 2019
Top expert advice addresses unified communications strategy
The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019. Continue Reading
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Answer
31 Dec 2019
E1 and T1 vs. ISDN: What are the differences?
T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links. Continue Reading
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Feature
31 Dec 2019
Biggest UC trends revealed in top news stories of 2019
Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year. Continue Reading
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Answer
26 Dec 2019
Is hybrid cloud a long-term UC deployment option?
Where on-premises UC offers control, cloud-based UC offers agility. Learn why a hybrid UC deployment is a temporary move on the way to a full cloud option. Continue Reading
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Feature
26 Dec 2019
Top expert tips highlight 2019 unified communications trends
The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends. Continue Reading
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News
23 Dec 2019
4 cloud UC partnerships to watch in 2020
In 2020, partnerships between cloud UC vendors will help shape the market. Here are four key relationships to watch next year. Continue Reading
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News
23 Dec 2019
Office 365 vs. G Suite: Google embraces UC to rival Microsoft
It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft. Continue Reading
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Answer
19 Dec 2019
How should organizations approach API-based SIP services?
Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities. Continue Reading
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News
19 Dec 2019
Microsoft Teams, consumer Skype interoperability launches in January
The upcoming integration between Microsoft Teams and consumer Skype will let users of each app message and call one another. Continue Reading
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Guide
18 Dec 2019
How best to put collaboration tools to work for your team
With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them. Continue Reading
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Guide
17 Dec 2019
Maximize huddle room design for enhanced collaboration
In this huddle room guide, learn the key trends driving adoption and how the right huddle room design can enhance the effectiveness of collaboration. Continue Reading
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Feature
16 Dec 2019
Mobile trends that will flourish and flop in 2020
In this roundup of UC blogs, analysts discuss mobile trends for 2020, how to choose the right digital whiteboard canvas and how video analytics could help retailers. Continue Reading
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News
12 Dec 2019
Microsoft Teams for Linux launches in public preview
The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the open source operating system for years. Continue Reading
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News
12 Dec 2019
Microsoft offers few upgrades for Skype server in 2019
Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams. Continue Reading
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Feature
09 Dec 2019
CPaaS market evolves to meet changing business needs
Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities. Continue Reading
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News
06 Dec 2019
Zoom Chat update takes vendor further beyond video
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market. Continue Reading
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Feature
05 Dec 2019
Enhancing communications with a UC-contact center integration
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape. Continue Reading
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Answer
03 Dec 2019
How can organizations support UC for frontline employees?
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers. Continue Reading
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News
27 Nov 2019
Cisco cries foul over security flaw in Zoom Connector
A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service. Continue Reading
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Feature
26 Nov 2019
Is your organization prepared to deploy SIP trunking services?
Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks. Continue Reading
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Tip
25 Nov 2019
4 SIP trunking benefits for cloud migration
SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS. Continue Reading
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Feature
22 Nov 2019
How speech recognition can augment UC workflows
Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants. Continue Reading
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News
21 Nov 2019
Avaya revenue slump expected to continue in 2020
Avaya revenue fell short of projections in the fourth fiscal quarter, capping a year of disappointing returns. The company told investors that revenue would likely decline in 2020. Continue Reading
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News
20 Nov 2019
Microsoft Teams reaches 20 million users, threatening Slack
Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among the 200 million workers using Office 365. Continue Reading
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Feature
19 Nov 2019
The advantages of video calling drive business competition
Established companies can have a hard time competing with younger cloud-native competitors. But the advantages of video calling can level the playing field. Continue Reading
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Answer
19 Nov 2019
How do you plan for replacing a business phone system?
A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action. Continue Reading
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Feature
19 Nov 2019
Microsoft, Cisco usher in new era of video conferencing interoperability
In this roundup of UC blogs, analysts discuss the future of video interoperability, Zoom's evolution in business communications and key announcements from Microsoft Ignite. Continue Reading
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News
15 Nov 2019
8x8 Video Meetings launches for free in challenge to Zoom
8x8 Video Meetings has launched as a free, stand-alone app. It will rival free versions of Zoom and GoToMeeting, as 8x8 looks to use the offering to funnel businesses into its UCaaS platform. Continue Reading
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News
14 Nov 2019
Amazon Chime gets integration with Dolby Voice Room
Amazon Chime now integrates with Dolby Voice Room, a hardware kit for small and midsize meeting rooms. It's Amazon Chime's first pre-integrated room system. Continue Reading
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News
13 Nov 2019
Slack services partners to help vendor target enterprises
Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies. Continue Reading
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Feature
12 Nov 2019
How IT can help prevent UC tool communication overload
The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures. Continue Reading
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Answer
07 Nov 2019
What are the benefits of 5G VoIP?
5G VoIP will have some noticeable benefits over its earlier 4G iteration. Learn how 5G rollouts could improve the VoIP experience with high capacity and low latency. Continue Reading
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Feature
07 Nov 2019
CPaaS trends reflect expanded vendor offerings
CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities. Continue Reading
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News
07 Nov 2019
Cisco enhances Webex Teams meetings, expands PBX support
Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor. Continue Reading
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News
06 Nov 2019
Microsoft Teams adds private channels, room appliances
After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers. Continue Reading
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News
05 Nov 2019
Microsoft, Cisco partner on cloud UC interoperability
Microsoft and Cisco unveiled an alliance this week for better interoperability between their cloud UC products. Continue Reading
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Feature
04 Nov 2019
UCaaS provider success relies on 2 key strategies
In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series. Continue Reading
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News
01 Nov 2019
Vonage Meetings rounds out vendor's cloud portfolio
A new video conferencing app, Vonage Meetings, will provide alternative to Amazon Chime for Vonage's cloud UC customers. Continue Reading
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Feature
31 Oct 2019
A remote working strategy needs a business continuity plan
The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy. Continue Reading
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Tip
31 Oct 2019
CPaaS vendors can't ignore email in an omnichannel strategy
CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows. Continue Reading
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News
31 Oct 2019
New telephony controls coming to Microsoft Teams admin center
More controls are coming to the Microsoft Teams admin center, but enterprises will have to wait a bit longer for the large-scale configuration tools they need. Continue Reading
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Answer
28 Oct 2019
How do no-code applications benefit from CPaaS APIs?
Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers. Continue Reading
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News
25 Oct 2019
UCaaS vendor Intermedia adds Telax CCaaS to portfolio
Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax. Continue Reading
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News
24 Oct 2019
Google hires former Microsoft Office exec to run G Suite
Google has hired Javier Soltero, a former corporate vice president in charge of Outlook, Office and Cortana at Microsoft, to run G Suite. Continue Reading
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Feature
23 Oct 2019
Workplace by Facebook app finds its enterprise footing
The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication. Continue Reading
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Feature
23 Oct 2019
Team collaboration platform benefits and challenges
Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform. Continue Reading
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News
23 Oct 2019
Developers get new tools to improve Slack integrations
Developers are getting new tools for building Slack integrations that are easy to access and use. Continue Reading
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Answer
22 Oct 2019
What are the benefits of UC in a cloud-based office suite?
Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features. Continue Reading
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Feature
18 Oct 2019
Understanding key video conferencing components
Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business. Continue Reading
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News
17 Oct 2019
Zoom helps launch video conferencing hardware startup Neat
Neat will design video conferencing hardware exclusively for Zoom, which has invested in the startup and was involved in early discussions regarding its formation. Continue Reading
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News
17 Oct 2019
Zoom Phone takes center stage at Zoomtopia 2019
Zoom is increasingly positioning Zoom Phone as a core part of its portfolio and a service that every kind of business should consider. Continue Reading
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News
16 Oct 2019
Poly Studio X Series natively runs Zoom video app
The Poly Studio X Series will natively run the Zoom video app at launch, with additional partnerships with online meetings vendors planned in the coming months. Continue Reading
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Feature
16 Oct 2019
Modern workspaces balance business and employee needs
In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS. Continue Reading
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Tip
14 Oct 2019
Unified communications for small business goes beyond telephony
Is your small business ready for UC? Learn how to build a UC strategy that addresses business goals, employee collaboration needs and IT requirements. Continue Reading
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Answer
14 Oct 2019
How are vendors innovating video conferencing features?
Now that video has matured, vendors are looking for new ways to innovate video conferencing features. Learn what new capabilities are likely to come to video conferencing. Continue Reading
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News
14 Oct 2019
Voss upgrades migration to unified communications software
In an effort to ease the switch from legacy telephone systems to a more modern unified communications platform, Voss has launched its latest UC software, M2UC. Continue Reading
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News
11 Oct 2019
New Mitel CEO Mary McDowell says sale is possible, but not soon
In a move that took analysts by surprise, Mary McDowell replaced longtime chief Richard McBee as Mitel CEO -- a possible sign the company's owner is looking to sell. Continue Reading
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Quiz
11 Oct 2019
Are you ready for a hybrid UC migration?
Hybrid UC is an option for organizations that aren't ready or able to move all of their UC to the cloud. Take this quiz to test your knowledge of a hybrid UC migration. Continue Reading
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Tip
10 Oct 2019
Test your PBX and phone system for Kari's Law compliance
Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance. Continue Reading
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News
09 Oct 2019
Workplace by Facebook enhances video calling, hits 3M paid users
Facebook will soon integrate Workplace by FB with its Portal video calling devices. Continue Reading
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Feature
07 Oct 2019
Apple contact center chat adds rich media, improved UX
The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space. Continue Reading
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News
04 Oct 2019
Avaya-RingCentral partnership to bring UCaaS to legacy customers
Avaya, RingCentral will partner to sell UCaaS to Avaya's legacy customers, a blockbuster deal that unites rival UC vendors. Continue Reading
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News
04 Oct 2019
Poly integrates UC headsets with Amazon Alexa, Tile
Poly has integrated its UC headsets with Amazon Alexa after adding the AI voice assistant to its Trio conference room phones earlier this year. Continue Reading
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News
03 Oct 2019
BlueJeans Network to release add-on for meeting productivity
BlueJeans Network will release an add-on later this month to let users capture highlights during video meetings. Continue Reading
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News
01 Oct 2019
LogMeIn slashes GoToMeeting prices amid UI overhaul
LogMeIn cut GoToMeeting prices roughly in half for premium tiers and overhauled the video conferencing app's user interface to focus on video, rather than content sharing. Continue Reading
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Answer
01 Oct 2019
How can UC analytics detect a security breach?
UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems. Continue Reading
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News
27 Sep 2019
Avaya cloud offering ReadyNow expands internationally
A partnership with IBM will help expand the reach of Avaya cloud offerings internationally. Avaya is bringing its ReadyNow product to Europe, Africa and Asia. Continue Reading
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Answer
27 Sep 2019
Comparing H.323 vs. SIP: What's the difference?
Discover the similarities and differences of H.323 vs. SIP standards, and learn why SIP has become the de facto standard for voice and video communications. Continue Reading
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Answer
26 Sep 2019
What are the benefits of a UC and contact center integration?
UC offerings that include contact center integration provide more seamless communications and engagement between office workers and contact center agents. Continue Reading
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News
26 Sep 2019
New bundle pairs Cisco security products with Webex Teams
Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams. Continue Reading
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Guide
26 Sep 2019
How unified communications is getting down to business
This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers. Continue Reading
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Feature
25 Sep 2019
Enhancing business processes with intelligent virtual assistants
In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs. Continue Reading
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Answer
23 Sep 2019
How do you craft an immersive video meeting experience?
Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion. Continue Reading
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Feature
20 Sep 2019
Gartner video conferencing Magic Quadrant highlights remote work
Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.' Continue Reading
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Answer
20 Sep 2019
Should you keep your SIP trunk carrier when migrating to UCaaS?
Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business. Continue Reading
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News
20 Sep 2019
Cisco brings Webex Teams messaging to UC-One SaaS
Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering. Continue Reading
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News
19 Sep 2019
8x8 Video Meetings replaces outdated offering in X Series
8x8 used its Jitsi acquisition to build a new video meetings platform based on WebRTC. The vendor also released in beta software to manage video endpoints in conference rooms. Continue Reading
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Tip
18 Sep 2019
Microsoft Teams Rooms system offers benefits, hardware concerns
Bringing Microsoft Teams to meeting rooms offers several collaboration benefits. But IT must carefully evaluate hardware options to get the most out of a Teams Rooms system. Continue Reading
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News
18 Sep 2019
Launch of private channels in Microsoft Teams delayed
Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November. Continue Reading
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Answer
13 Sep 2019
Which vendors still support on-premises UC infrastructure?
Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises. Continue Reading