Manage

Manage

Learn to apply best practices and optimize your operations.

• Reassessing unified communications tools in work-from-home era

  COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations. Continue Reading

• Managing multiple collaboration tools in the workplace

  Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps. Continue Reading

• How to approach livestreaming bandwidth management

  Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach. Continue Reading

• 5 key Microsoft Teams capabilities to support remote work

  Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure. Continue Reading

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information. Continue Reading

• A remote work policy needs infrastructure, collaboration support

  In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates.Continue Reading

• How do you address QoS in cloud communication networks?

  To ensure UCaaS traffic runs smoothly across your network, provision sufficient WAN bandwidth, provide low latency and implement QoS controls on WAN routers.Continue Reading

• Remote work best practices emphasize UC collaboration tools

  Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.Continue Reading

• Video key to coronavirus business continuity planning

  Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.Continue Reading

• 5 cloud SLA best practices for a strong UC strategy

  Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five cloud SLA best practices provide guidance on how to get the most out of a UCaaS provider's SLA.Continue Reading

• Cloud migration needs contact center integration strategy

  Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps.Continue Reading

• Managing external collaboration from start to finish

  External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners.Continue Reading

• How does AI for meetings improve collaboration?

  Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.Continue Reading

• How to monitor user-generated content in a video world

  User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.Continue Reading

• Collaboration tools are shifting work culture in new ways

  The advanced tools you need to break down communication silos once and for all are here. Learn how to use them and create a collaborative culture.Continue Reading

• How best to put collaboration tools to work for your team

  With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them.Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.Continue Reading

• How can organizations support UC for frontline employees?

  Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.Continue Reading

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action.Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.Continue Reading

• Unified communications for small business goes beyond telephony

  Is your small business ready for UC? Learn how to build a UC strategy that addresses business goals, employee collaboration needs and IT requirements.Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.Continue Reading

• How unified communications is getting down to business

  This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers.Continue Reading

• How do you craft an immersive video meeting experience?

  Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.Continue Reading

• Should you keep your SIP trunk carrier when migrating to UCaaS?

  Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business.Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.Continue Reading

• VoIP migration requires telephony network planning, security scrutiny

  A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.Continue Reading

• Does organization size affect a remote collaboration deployment?

  A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform.Continue Reading

• Craft collaboration metrics to enhance business benefits

  Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business.Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.Continue Reading

• Stand-alone vs. integrated collaboration: 3 factors to consider

  Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools.Continue Reading

• UC network management embraces automation, AI, SD-WAN

  Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows.Continue Reading

• Remote work elevates the importance of UC mobility

  A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.Continue Reading

• User buy-in crucial when migrating from Slack to Microsoft Teams

  For organizations using Microsoft 365, migrating from Slack to Microsoft Teams can better support employee workflows. But a migration requires more than mandating users to switch.Continue Reading

• Collaboration culture and technology drive meeting room trends

  The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends.Continue Reading

• Flexibility in the workplace relies on UC technology

  The future of work requires supporting flexibility in the workplace with UC technology, according to a Fuze executive. But this requires addressing corporate culture.Continue Reading

• UC network automation improves IT efficiency

  UC network automation will help reduce errors and boost staff efficiency. But take time to plan your implementation to ensure success.Continue Reading

• Supporting a dispersed workforce with communications technology

  UC tools are a vital part of engaging a dispersed workforce. Learn how business leaders use UC tools to help remote workers feel part of company culture and how to avoid burnout.Continue Reading

• How to manage hybrid cloud QoS in unified communications

  The two most common approaches to a hybrid UC configuration require different management techniques to maintain hybrid cloud QoS for voice, video and other real-time communications.Continue Reading

• How can IT evaluate team collaboration apps for security compliance?

  Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards.Continue Reading

• Cloud communications platform supports hospice care provider

  Migrating to RingCentral's cloud communications platform gave AseraCare the needed support for its multiple locations and improved communications for its hospice patients.Continue Reading

• Why UCaaS architecture benefits from SD-WAN adoption

  Provisioning traffic is essential to support UCaaS architecture performance. SD-WAN helps solve network problems in real time, enabling users to experience all that UCaaS has to offer.Continue Reading

• AI in communications improves productivity, but challenges lurk

  AI services, combined with unified communications, can offer several benefits, including improved network monitoring capabilities and voice analytics in meeting rooms.Continue Reading

• How to structure a VoIP budget when moving to the cloud

  When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model.Continue Reading

• Boardroom vs. huddle room: Comparing meeting room layout needs

  To get the most out of your meeting space, you need the right equipment and meeting room layout. This infographic illustrates what you'll need for the huddle room or the boardroom.Continue Reading

• 8 best practices to create a Microsoft Teams pilot program

  Unsure if implementing Microsoft Teams is right for your organization? Learn how a pilot program can help test the platform to determine if it meets user needs.Continue Reading

• UC cloud interoperability forces legacy vendors to change strategies

  The proliferation of the cloud has introduced new interoperability challenges for organizations. Learn how UC buyers and vendors are addressing interoperability issues.Continue Reading

• What are the benefits and disadvantages of video conferencing today?

  The advantages and disadvantages of video conferencing have evolved as video has become more accessible and affordable. Cultural changes have also influenced video adoption.Continue Reading

• The 3 pillars of successful collaboration in the workplace

  To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration.Continue Reading

• Millennials, changing meeting priorities drive huddle room trends

  The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes.Continue Reading

• Evolving workplace culture boosts importance of video conferencing

  The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity.Continue Reading

• How to prepare for API integration on your network

  APIs are becoming the easiest way to customize services to fit business communications needs. Before deployment, IT should investigate what network constraints API traffic could bring.Continue Reading

• How is team collaboration changing enterprise social tools?

  Enterprises are favoring team collaboration platforms over stand-alone social tools, pushing vendors to keep up with more comprehensive collaboration platforms, like Slack.Continue Reading

• How Mio integrates Slack, Microsoft Teams and Cisco Webex users

  Mio -- winner of TechTarget's Network Innovation Award -- enables a Slack, Microsoft Teams and Cisco Webex integration, enabling internal communication and collaboration across messaging apps.Continue Reading

• 6 reasons to keep your unified communications system on premises

  While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment.Continue Reading

• How does management of collaboration apps and UC platforms differ?

  As unified communications and collaboration move to the cloud, the management requirements for platforms and apps diverge. Learn where IT should re-evaluate its management priorities.Continue Reading

• Should team collaboration apps be stand-alone or integrated?

  Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.Continue Reading

• Huddle rooms create new meeting room management requirements

  New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.Continue Reading

• What WAN configuration best supports UCaaS platform deployments?

  Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs.Continue Reading

• UCaaS market for next-generation features APIs, AI, more

  The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.Continue Reading

• How do you train an AI service for collaboration?

  Organizations looking to improve communication efficiency can train AI to automate collaboration workflows, launch meetings and transcribe conversations.Continue Reading

• Conference rooms of the future need IT control, expertise

  As organizations evaluate their conference rooms of the future, IT groups need to lead these projects to create a consistent meeting room experience for end users.Continue Reading

• Six tips to deploy a quality unified communications system

  In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues.Continue Reading

• How do you monitor performance of communication APIs?

  Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.Continue Reading

• How to monitor application performance in the cloud

  As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.Continue Reading

• How should enterprises deploy group collaboration software?

  Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise.Continue Reading

• How do you manage enterprise video communications performance?

  Enterprise video performance is vulnerable to latency and packet loss. Organizations must address three key areas in video communications to prevent issues that could impede performance.Continue Reading

• Room-based video conference software aids workflows, management

  Huddle rooms, or small meeting rooms, can benefit from room-specific video conferencing software that enhances collaboration workflows and IT management.Continue Reading

• UC management tackles multivendor, hybrid UC challenges

  Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need.Continue Reading

• How are virtualization trends affecting enterprise SBCs?

  Virtualizing enterprise session border controllers can help reduce business expenses. Networking expert Carrie Higbie Goetz explains how to deploy virtual SBCs successfully.Continue Reading

• How do you build a cloud adoption strategy for UC?

  Several factors are involved when adopting cloud-based UC. Networking expert Carrie Higbie Goetz breaks down what organizations must include in their cloud adoption strategy.Continue Reading

• How do you prepare if your UC provider is acquired?

  The UC market is abuzz with mergers and acquisitions, but this activity creates uncertainty for organizations. Analyst Jon Arnold offers advice on how to handle vendor consolidation.Continue Reading

• Addressing three cloud-based collaboration security threats

  Cloud-based collaboration software offers productivity benefits, but carries security risks. Learn about three collaboration security threats facing organizations and how to address them.Continue Reading

• Unified communications platforms lack security scrutiny

  As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services.Continue Reading

• Messaging platforms flout traditional real-time telephony

  Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate.Continue Reading

• How UC channel partners can capitalize on communication APIs

  IT teams often lack developer resources to integrate communication APIs. But UC channel partners can step in to help customers embed communications into their workflows.Continue Reading

• Voice gateways provide powerful connectivity options

  Voice gateways connect VoIP networks to telecom providers and analog phones, while also providing backup call support. But these sensitive devices need proper security.Continue Reading

• Design redundancy into VoIP communication systems

  Implementing redundancy at the VoIP and network infrastructure levels is an integral part of VoIP communication, ensuring call and business continuity.Continue Reading

• Five techniques for getting a robust VoIP infrastructure

  A VoIP expert stresses the importance of a separate voice VLAN setup, quality-of-service enablement and edge routers for a robust VoIP infrastructure.Continue Reading

• Calculating VoIP bandwidth needs for SIP trunk services

  Part three of our series, SIP Trunking Explained, looks at the amount of VoIP bandwidth you'll need to avoid latency for SIP trunk services via a dedicated line or an Internet connection.Continue Reading

• Identifying issues in a multi-site Cisco UC deployment

  Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the ...Continue Reading