Team collaboration software
Team collaboration software provides a persistent, messaging-centric digital workspace, with features including chat, file sharing and video. Keep tabs on the evolution of the team collaboration market and learn how to evaluate the leading team collaboration tools.
Top Stories
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Tip
22 Sep 2023
Choose between Microsoft Teams vs. Zoom for conference needs
Weigh the pros and cons of Microsoft Teams vs. Zoom, and focus on ease of use, pricing, market share, video and telephony capabilities, and security requirements. Continue Reading
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News
19 Sep 2023
Smartsheet scales project management for larger customers
The work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers. Continue Reading
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Feature
11 Sep 2023
The history of emoji
Emoji have a colorful history. Learn how they evolved from simple emoticons in the 1980s to becoming Oxford Dictionaries' Word of the Year in 2015. Continue Reading
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News
06 Sep 2023
Zoom releases its AI Companion and unveils new tools
The video conferencing vendor released a virtual assistant to let users summarize meetings and draft messages, and new meeting tools for help before, during and after the call. Continue Reading
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News
29 Aug 2023
Microsoft Teams attack exposes collab platform security gaps
Criminal and state-sponsored hackers are ramping up cyberattacks on instant messaging platforms and other workplace collaboration tools. Meanwhile, enterprises' readiness lags. Continue Reading
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News
09 Aug 2023
Slack launches redesign to centralize notifications, tasks
The collaboration vendor is out with a new interface to centralize workspaces for Enterprise Grid customers and display notifications and unify create functions in one view. Continue Reading
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Answer
03 Aug 2023
How to enable a Teams-contact center integration
Explore the three ways Microsoft supports integrating a contact center with Teams to enable more advanced calling and collaboration features for agents. Continue Reading
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Tip
26 Jul 2023
3 considerations to choose the right communication channel
Workers rely on unified communications as a service to interact with colleagues and external contacts. But knowing which app to use to communicate most effectively is a challenge. Continue Reading
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News
13 Jul 2023
Hybrid workplaces need accessible, integrable UC platforms
Users want videoconferencing to interoperate with on-site hardware, virtual whiteboards that integrate into workflows and design platforms that are accessible to all contributors. Continue Reading
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Tip
07 Jul 2023
How IT departments structure collaboration management
Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments. Continue Reading
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Tip
29 Jun 2023
3 steps for an effective corporate video strategy
A video-first business goes beyond conferencing to support productive employees, streamlined workflows and new creative perspectives. Continue Reading
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Answer
29 Jun 2023
How do collaboration and knowledge management relate?
If organizations integrate their knowledge management and collaboration systems, employees can better collaborate on and share data and documents in a secure environment. Continue Reading
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Feature
27 Jun 2023
Collaboration tool sprawl challenges and how to address them
Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl. Continue Reading
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News
27 Jun 2023
Zoom Rooms' Intelligent Director follows in-room users
The vendor's AI-backed tool uses multiple cameras to capture in-office users' best angles and present them onscreen to boost facetime between participants. Continue Reading
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Feature
21 Jun 2023
Using Fibery to build The Ultimate Workspace for solopreneurs
The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly. Continue Reading
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Tip
31 May 2023
5 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing and collaboration software. Continue Reading
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Tip
24 May 2023
8 software tools for knowledge sharing and collaboration
Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can improve teams' hybrid collaboration processes. Continue Reading
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News
24 May 2023
Whiteboard collaboration app Miro to get generative AI tools
The online workspace vendor's generative AI tool will bring instant summarization, code translation, template building, idea clustering and image creation to virtual coworking. Continue Reading
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News
19 May 2023
Collaboration app Stormboard brings AI to virtual whiteboard
Harnessing advanced machine learning and natural language processing, online collaboration vendor Stormboard launches StormAI to help teams share and organize ideas faster. Continue Reading
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Tip
12 May 2023
Migrating from Slack: Inside the trend and spend
The availability of all-in-one collaboration apps, like Microsoft Teams and Google Workspace, is spurring some companies to ask if it's time to migrate from Slack. Continue Reading
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News
04 May 2023
Slack GPT quickly summarizes channels and creates canvases
The CRM giant unveiled a generative AI assistant for its Slack collaboration platform to let users quickly summarize channels, draft messages and create whiteboard-like canvases. Continue Reading
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News
02 May 2023
Microsoft releases Teams Payments app for small businesses
The tech giant brings transaction capabilities to its Teams platform, expanding digital commerce options for small businesses that offer online services through Teams. Continue Reading
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Opinion
26 Apr 2023
Are devices that run only Microsoft Teams in our future?
Microsoft Teams has consistently grown and added new functionality, so what's next for this feature-rich platform? Maybe a dedicated device for Teams could be in the future. Continue Reading
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Feature
26 Apr 2023
Microsoft and Cisco certification deepens interoperability
These UC blogs review Microsoft's and Cisco's latest integrations and the business strategy driving them, as well as how to ensure collaboration security in the workplace. Continue Reading
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News
24 Apr 2023
Slack releases updated API platform for developers
The instant messaging collaboration vendor released its updated API platform for developers to create functions that interact with APIs. Continue Reading
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News
19 Apr 2023
Atlassian unveils generative AI-backed tools for Confluence
The collaboration software vendor incorporated a virtual assistant supported by OpenAI technology to summarize meetings and draft tweets in Confluence, its collaboration space. Continue Reading
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Tip
18 Apr 2023
How generative AI for business enhances collaboration
Generative AI has become a leading technology topic. Digital assistants and idea generation are two ways the technology could increase employee productivity. Continue Reading
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News
13 Apr 2023
Adobe adds new Acrobat extension PDF tools in Google Chrome
The updates let Google Chrome users alter PDF documents by adding comments, markups, highlights, signatures and image cropping all from the browser window. Continue Reading
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News
12 Apr 2023
Cisco provides extra-secure Webex for U.S. government
Cisco will provide a higher-security cloud-based unified communications platform for U.S. national security and defense personnel to monitor classified data, starting in 2024. Continue Reading
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Video
10 Apr 2023
Recap Enterprise Connect hybrid work trends, generative AI
Analysts discuss the top trends from Enterprise Connect 2023, including generative AI and how to make hybrid work more inclusive. Continue Reading
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Feature
10 Apr 2023
Extend collaboration tools with 'Google Workspace User Guide'
Collaboration tools are key as businesses shift to hybrid work. Google Workspace supports productivity with Google Classroom, Marketplace apps and Google Assistant. Continue Reading
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Answer
31 Mar 2023
How to use Webex with OBS to enhance meetings
As the working world shifts to hybrid, companies look for ways to improve virtual meetings. OBS facilitates this by providing enhancements to video calls for Webex users. Continue Reading
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News
30 Mar 2023
IT pros face hybrid work technology challenges
Enterprises need specialized video conferencing equipment for office spaces that are usually empty to accommodate both in-office and remote participants during meetings. Continue Reading
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News
28 Mar 2023
Microsoft updates Teams for faster online collaboration
The tech giant's popular collaboration platform gets new features including enabled multi-tenant accounts, QR code sign-in for hot desking and interoperability with Cisco devices. Continue Reading
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News
28 Mar 2023
Cisco updates Webex and RoomOS for better video views
The digital communications vendor injects virtual conferencing tech with higher-resolution video, enhanced user detection and AI-backed chat summary features. Continue Reading
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News
27 Mar 2023
Zoom to boost Zoom IQ with generative AI-backed capabilities
The videoconferencing platform's new Open AI-backed tool will provide email writing suggestions. More updated tools include a chat composer and meeting summarizer. Continue Reading
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News
22 Mar 2023
Adobe unveils new collaboration tool for marketing teams
The CX giant revealed new technology for faster workflows between marketing, product and data teams to collaborate on marketing campaigns in its new Product Analytics platform. Continue Reading
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Conference Coverage
20 Mar 2023
Everything Enterprise Connect 2023: News, trends and insights
This guide gathers the latest news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences in 2023. Continue Reading
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News
17 Mar 2023
Microsoft unveils AI-backed Copilot for Teams, Word and more
Microsoft 365 Copilot integrates AI-supported tools into Microsoft's productivity apps to help users write and organize emails, garner insights, and corral disparate data. Continue Reading
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News
15 Mar 2023
Tableau update targets analytics collaboration, storytelling
The vendor's first 2023 update makes Data Stories available in Server after it was initially launched only in Cloud. In addition, the update includes an enhanced Slack integration. Continue Reading
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News
14 Mar 2023
Google embeds generative AI features in cloud and Workspace
The tech giant's new API enables enterprises to scale and adopt models without their data becoming part of the training ground for large language models, the vendor said. Continue Reading
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News
02 Mar 2023
Microsoft Teams AI updates for chat, Rooms Pro Management
The tech giant's $10 billion investment in OpenAI brings AI-supported updates to its basic Teams offering, on top of features supported by GPT-3.5 to Microsoft Teams Premium. Continue Reading
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Answer
28 Feb 2023
How do you build a CPaaS business case?
No matter how big or small the deployment, building a business case for CPaaS is essential to creating a more flexible and controlled communications environment. Continue Reading
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News
28 Feb 2023
ClickUp 3.0 built for scalability with AI, universal search
The new platform moves to the modern cloud infrastructure and offers a streamlined inbox, an AI-supported writing tool and universal search to access files across many apps. Continue Reading
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Feature
24 Feb 2023
Slack workflow automation enhances Shipt productivity
After Shipt deployed Slack's workflow automation tools, the company saw greater productivity and communication with its employees and shoppers. Continue Reading
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Answer
14 Feb 2023
Understanding UC interoperability challenges
The growth of remote and hybrid work has driven demand for better interoperability among collaboration tools. But supporting interoperability isn't without its challenges. Continue Reading
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News
09 Feb 2023
Microsoft boosts Teams Premium tools with OpenAI's GPT-3.5
Microsoft leverages OpenAI's large language model in Teams Premium to draw meaningful information from recorded meetings. More AI features are on the roadmap. Continue Reading
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News
07 Feb 2023
Zoom lays off 15% of its workforce, cuts executive salaries
Zoom cuts 1,300 jobs due to the current economic downturn, saying it can no longer support the number of workers it hired during the pandemic. It also cut executive salaries. Continue Reading
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News
03 Feb 2023
New Teams Rooms features aim to streamline user control
Microsoft's latest changes to Teams Rooms include easier access to its most-used buttons, a scroll-through calendar preview and more ambient theme background display options. Continue Reading
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Feature
31 Jan 2023
Microsoft's OpenAI investment to boost work productivity
This series of UC blogs examines Microsoft's investment in OpenAI, Amazon Chime's advancements that increase productivity and RingCentral DaaS. Continue Reading
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Answer
24 Jan 2023
Can Microsoft Teams send text messages?
As more companies move to remote work, IT teams can enable sending text messages through Microsoft Teams for quicker and easier communication among users. Continue Reading
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Tip
20 Jan 2023
Evernote and Notion take aim at enterprise collaboration market
Notion and Evernote -- best known as personal note-taking apps -- are pivoting to serve as enterprise collaboration tools. Are they viable options yet? Continue Reading
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News
03 Jan 2023
Companies focus on UCaaS consolidation
Replacing redundant collaboration tools with a UCaaS platform is the focus of many companies looking to cut unified communications costs as the possibility of a recession looms. Continue Reading
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Tip
22 Dec 2022
5 UC and collaboration trends reshaping the market in 2023
An uncertain economy is forcing companies to plan carefully as they prepare their 2023 unified communications strategies. Here are five key trends to watch for. Continue Reading
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Feature
19 Dec 2022
Cisco collaboration study guide for 350-801 CLCOR exam
Learn the basics of Cisco collaboration products and how to deploy collaboration tools in this excerpt from 'CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide.' Continue Reading
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Quiz
19 Dec 2022
Cisco collaboration 350-801 CLCOR practice test questions
This 350-801 CLCOR practice test for the CCNP and CCIE certifications quizzes readers on Cisco collaboration technologies, from endpoints to applications. Continue Reading
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Tip
09 Dec 2022
Comparing Microsoft Teams free vs. paid plans
While Teams is bundled with some Microsoft 365 licenses, it does offer a free plan. Learn the difference between Teams free vs. paid plans and which is right for your organization. Continue Reading
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News
08 Dec 2022
Salesforce-Slack integrations continue as cofounder departs
Salesforce unveils new Slack and Sales Cloud integrations following news that Slack's cofounder and other executives at the company have stepped down. Continue Reading
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Feature
21 Nov 2022
8 communication and collaboration books to read in 2022
Communication and collaboration tools are more important than ever as the workforce shifts to hybrid and remote work. Check out these books to learn more. Continue Reading
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Tip
18 Nov 2022
How to approach a Webex-Teams integration and make it work
Cisco and Microsoft are finally breaking down the interoperability barriers between Webex and Teams apps. Companies will be able to soon reap the benefits. Continue Reading
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News
09 Nov 2022
Zoom video, UCaaS offerings draw closer to Teams, Webex
Zoom introduced a slew of features for its UCaaS platform at Zoomtopia, including mail and calendar services and an informal virtual meeting place called Spots. Continue Reading
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Answer
01 Nov 2022
How to record Zoom breakout rooms
Zoom doesn't make it easy to record a breakout room, but with a few extra tweaks, it can be done. Here's why it's worth the effort. Continue Reading
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Tip
18 Oct 2022
Comparing Microsoft Loop vs. SharePoint for businesses
Microsoft's announcement of Loop came with various questions -- in particular, how the new product compares to legacy products, like SharePoint. Here, find out how the two differ. Continue Reading
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News
12 Oct 2022
Microsoft introduces premium add-on for Teams meetings
Microsoft plans to release the Teams Premium add-on in February but won't launch advanced AI capabilities until later in the year. The company hasn't released pricing. Continue Reading
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News
12 Oct 2022
Google opens Workspace apps to developers
Google has introduced APIs and an SDK for third-party software integrations with Workspace apps. The company also unveiled enhancements to the productivity suite. Continue Reading
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Conference Coverage
12 Oct 2022
Microsoft Ignite 2022 conference coverage
News related to the tech company's ever-expanding portfolio of cloud offerings is expected to take center stage at the Seattle-based event happening from Oct. 12 to 14. Continue Reading
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Tip
30 Sep 2022
Asynchronous work best practices require strong policies
Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of asynchronous collaboration apps may be the answer. Continue Reading
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Feature
29 Sep 2022
Microsoft Loop crosses information silos in 365
Microsoft plans to release Loop this year as the long-awaited information-sharing tool across 365 apps. The software reduces the time spent searching for vital data. Continue Reading
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News
20 Sep 2022
Slack Canvas helps tame information overload in chat
Slack chat can bury vital knowledge under a flood of new messages. The company said its Canvas tool will let workers pull out, save and collaborate on specific material. Continue Reading
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News
16 Sep 2022
Adobe buys Figma to fill remote collaboration product void
Adobe expects to bolster its collaboration tools for the hybrid workplace with its $20 billion acquisition of Figma, the maker of cloud-based software popular with developers. Continue Reading
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Tip
15 Sep 2022
Integrated Microsoft Loop, Teams boost virtual collaboration
As most organizations now have hybrid workers, virtual collaboration is a priority. Here's how integrating Microsoft Teams with Loop components can enable effective collaboration. Continue Reading
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News
24 Aug 2022
Apple's hybrid work plans draw worker pushback
Apple's executives say in-person collaboration is essential to the company's innovative culture. Employees have asked the company to rethink forced hybrid work. Continue Reading
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Tip
19 Aug 2022
Why organizations need to revisit end-user device policies
Now that WFH collaboration is established at many organizations, companies need to review and revise their end-user device policies to manage security and IT support. Continue Reading
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News
04 Aug 2022
Microsoft to release Teams for Apple silicon
Microsoft's native version of Teams for Apple silicon should help performance-sensitive Mac users, like programmers, graphic designers and video editors. Continue Reading
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News
01 Aug 2022
Zoom IQ provides more intelligence for sales teams
Zoom's latest enhancements to IQ for Sales represent a product diversification strategy focused on delivering better intelligence to sales teams. Continue Reading
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News
27 Jul 2022
Zoom, RingCentral, BlueJeans improve virtual whiteboards
Zoom, RingCentral and BlueJeans have released updates to their virtual whiteboards to make them more useful for meetings between office and home workers. Continue Reading
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News
20 Jul 2022
Microsoft makes Viva more like Facebook
Remote and hybrid workers will use a Microsoft Viva app to share and react to posts and build relationships with other employees. Continue Reading
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News
13 Jul 2022
Meta plans to make VR headset business-friendly
Meta will eventually let companies create and manage accounts for its virtual reality headsets. The move is part of a push to make the hardware more appealing to business. Continue Reading
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Tip
11 Jul 2022
How end-to-end encryption supports secure team collaboration
End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy. Continue Reading
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News
07 Jul 2022
Zoom One bundles services to draw single-vendor customers
Zoom ties its services together in Zoom One as it evolves from a video conferencing app to a communications platform. The company targets firms that want a single UC vendor. Continue Reading
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News
30 Jun 2022
Microsoft will sign idle users out of Office web apps
Hybrid work puts corporate data at risk as employees use various devices to access company resources. Microsoft has worked to address that risk in Office web apps. Continue Reading
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News
30 Jun 2022
Meta intends to win metaverse wallet race with Meta Pay
Meta plans to let metaverse users pay for digital items, retain the proof of item ownership and manage their identities with the newly rebranded Meta Pay. Continue Reading
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Feature
29 Jun 2022
Social collaboration tools create hybrid work water cooler
Traditional collaboration tools have struggled to replicate casual office conversations. New social collaboration tools could help reduce the isolation of remote and hybrid work. Continue Reading
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Answer
23 Jun 2022
How do you evaluate UC applications for frontline workers?
UC offerings differ depending on business goals and intended users. When evaluating tools for frontline workers, consider factors based on communication, endpoints and workflows. Continue Reading
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News
22 Jun 2022
Slack will add video to impromptu meeting app Huddles
Slack brings video meetings to Huddles this fall to encourage people to hold quick conversations without switching to Microsoft Teams or Zoom. Continue Reading
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News
21 Jun 2022
Zoom provides app tools to more developers
Educators, doctors and finance professionals use Zoom differently, so the company wants developers to help it meet each group's specific video conferencing needs. Continue Reading
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News
14 Jun 2022
Microsoft updates Teams to filter out echoes
Microsoft will make Teams calls more like telephone conversations, using AI to filter out background noise and echoes that disrupt conversations. Continue Reading
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News
13 Jun 2022
Cisco adds calling during internet outages to Webex
Cisco will make Webex Calling less reliant on internet connectivity to increase its appeal to healthcare and other industries requiring a highly reliable phone service. Continue Reading
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News
08 Jun 2022
Apple Mac performance, features boost business appeal
The upcoming MacBook Air and Pro models will feature Apple's high-performing M2 chip, which will help workers in creative businesses edit videos and images faster. Continue Reading
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Tip
03 Jun 2022
UC, employee experience management offer complex insight
New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation. Continue Reading
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News
01 Jun 2022
Microsoft updates Teams for manufacturing
Microsoft aims to make Teams more appealing to manufacturers with a new app, expanded walkie-talkie features and integration with scheduling software. Continue Reading
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News
26 May 2022
Microsoft to open Loop to third-party developers
Microsoft's latest collaboration tool will consolidate content across Outlook, Teams and third-party products, such as the Zoho project management application. Continue Reading
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News
13 May 2022
Google adds AI summary feature to Workspace
AI-generated meeting and document summaries can help workers find important information, according to Google. The company will add the feature to its Workspace apps. Continue Reading
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News
12 May 2022
Privacy groups urge Zoom to abandon emotion AI research
Privacy organizations want Zoom to ditch emotion-tracking AI. The tech is invasive, discriminatory and doesn't work, the groups said. Continue Reading
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News
05 May 2022
Video conferencing found to harm worker creativity
Research shows video conferencing curbs the creation of new ideas, so managers should also schedule in-person brainstorming sessions. Continue Reading
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News
28 Apr 2022
Meta pumps the brakes on metaverse, long-term spending
Meta's slow earnings growth means less money to spend on its long-term metaverse project. CEO Mark Zuckerberg said the company is laying the groundwork for 2030. Continue Reading
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Feature
28 Apr 2022
Rethinking asynchronous communication in remote work
Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees. Continue Reading
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Feature
28 Apr 2022
Remote work effectiveness requires adjusting expectations
Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace. Continue Reading
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News
27 Apr 2022
Salesforce pushes automation for Slack
Salesforce's low-code automation tool Flow and programming language Apex will soon work on Slack. The company said the move will help workers avoid rote tasks. Continue Reading
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Tip
14 Apr 2022
As user ranks grow, governance of collaboration tools is a must
Even as companies evaluate more unified communications tools, they aren't keeping pace with ways to effectively govern how these applications are managed and deployed. Continue Reading
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News
13 Apr 2022
Zoom launches AI tool for sales departments
Zoom's AI insights help sales teams by analyzing video call transcripts for information to determine the next step in negotiations with prospective customers. Continue Reading
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News
01 Apr 2022
Google updates Meet to match, surpass competitors
Google's upcoming Meet updates will include letting multiple workers communicate over video while collaborating on a document, spreadsheet or slide presentation. Continue Reading