Team collaboration software
Team collaboration software provides a persistent, messaging-centric digital workspace, with features including chat, file sharing and video. Keep tabs on the evolution of the team collaboration market and learn how to evaluate the leading team collaboration tools.
Top Stories
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Answer
30 Jun 2025
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking. Continue Reading
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Tip
11 Jun 2025
10 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing and collaboration software. Continue Reading
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Definition
12 May 2025
What is video conferencing?
Video conferencing is a live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting. Continue Reading
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Definition
08 May 2025
What is Google Docs?
Google Docs is a free web-based word processor that can be used to create, edit and store digital documents. Continue Reading
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Tip
02 May 2025
Hybrid meeting technology helps AV teams address equity
Ensuring remote and in-office workers share the same meeting experience is a constant challenge. Vendors are helping companies solve this video equity problem. Continue Reading
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Answer
22 Apr 2025
How to record Zoom breakout rooms
Zoom doesn't make it easy to record a breakout room, but it can be done with a few extra tweaks. Learn the steps to enable breakout room recording and boost the meeting experience. Continue Reading
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Conference Coverage
18 Apr 2025
Everything Enterprise Connect 2025: News, trends and insights
Check out the latest news and analysis from Enterprise Connect, the largest enterprise communications, CX and collaboration events in North America. Continue Reading
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News
17 Mar 2025
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming. Continue Reading
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News
17 Mar 2025
Microsoft takes Teams Phone to Dynamics 365 Contact Center
Microsoft's updates for Teams Phone include Dynamics 365 Contact Center integration and Copilot features to improve customer service. Continue Reading
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News
17 Mar 2025
Zoom advances AI Companion with agentic AI
Zoom's AI Companion improvements include automated tasks, better action item detection and real-time note taking. The new features will be launched in stages through mid-2025. Continue Reading
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Definition
13 Mar 2025
What is a web development framework (WDF)?
A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs). Continue Reading
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Answer
11 Mar 2025
Can Microsoft Teams send text messages?
There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications. Continue Reading
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Tip
25 Feb 2025
Connected workspace apps improve collaboration management
Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management. Continue Reading
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Definition
24 Feb 2025
What is a headless content management system (headless CMS)?
A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments. Continue Reading
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Tip
21 Jan 2025
Top 5 collaboration features to disable for security reasons
Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why. Continue Reading
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Tip
30 Dec 2024
8 AI meeting assistants to consider in 2025
AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization? Continue Reading
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Tip
17 Dec 2024
5 UC and collaboration trends reshaping the market in 2025
Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks. Continue Reading
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Answer
06 Dec 2024
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience. Continue Reading
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Definition
25 Nov 2024
What is SMS (Short Message Service)?
SMS (Short Message Service), commonly referred to as 'text messaging,' is a service for sending short messages of up to 160 characters (224 character limit if using a 5-bit mode) to mobile devices, including cellular phones, smartphones and tablets. Continue Reading
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News
19 Nov 2024
New Microsoft 365 Copilot AI agents focus on productivity
New AI agents include a meeting facilitator to take notes, a project manager and an interpreter. Continue Reading
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Tip
13 Nov 2024
What are the top Microsoft Power Apps limitations?
Limitations include constrained licensing, limited support for different device sizes, lack of mature third-party integrations and complex app management. Continue Reading
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Tip
12 Nov 2024
What do huddle rooms look like in a post-pandemic workplace?
Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy. Continue Reading
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Conference Coverage
08 Nov 2024
Microsoft Ignite 2024 conference coverage
Bookmark this guide and check back regularly to see all the news and analysis related to the latest innovations launching at this year's Microsoft Ignite show. Continue Reading
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Definition
04 Nov 2024
What is SMTP (Simple Mail Transfer Protocol)?
SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving emails over a network such as the internet. Continue Reading
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News
21 Oct 2024
Microsoft adds Copilot agents, design tools for 365, Dynamics
Microsoft hopes the new tools will be enough to convince enterprises to move beyond testing and fully adopt Copilot. Continue Reading
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Definition
24 Sep 2024
What is Microsoft SharePoint and its important features?
Microsoft SharePoint is a document management and collaboration platform that helps organizations oversee, control and work with archives, documents, reports and other content that is vital to their business processes. Continue Reading
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News
16 Sep 2024
New Microsoft Copilot 365 Wave 2 includes agents and Pages
The tools include an agent for building automated business processes and Pages for editing AI-generated material. While the tools provide more context, they present some challenges. Continue Reading
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Tip
06 Aug 2024
Compare SharePoint 2019 vs. SharePoint Online
SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading
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News
31 Jul 2024
Salesforce, Box integrate document AI into Slack
As Salesforce prepares to roll out its own generative AI tools for Slack this fall, Box adds AI for joint users, who can use GenAI on their Box content in Slack channels. Continue Reading
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Tip
29 Jul 2024
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites. Continue Reading
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Tip
19 Jul 2024
10 Microsoft SharePoint alternatives to consider
While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading
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News
06 Jun 2024
Slack lists drops, edging it ever closer to project management
Slack isn't a full-fledged project management platform. But new features help users organize, assign and track tasks as they would in more sophisticated clouds. Continue Reading
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News
14 May 2024
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate. Continue Reading
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Tip
13 May 2024
5 tips for inclusive hybrid meetings
For successful hybrid meeting collaboration, businesses need to empower remote and on-site employees with a full suite of features and high-quality gear. Continue Reading
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Tip
07 May 2024
9 SharePoint best practices
The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track. Continue Reading
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Definition
07 May 2024
Slack software
Slack software is a cloud-based messaging application that enables the personnel in an organization to connect and collaborate. Continue Reading
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Tip
02 May 2024
How to use Copilot in Teams meetings, chat and phone calls
Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed. Continue Reading
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Answer
01 May 2024
How to enable a Teams-contact center integration
Explore the three ways Microsoft supports integrating a contact center with Teams to enable more advanced calling and collaboration features for agents. Continue Reading
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Tip
18 Apr 2024
3 ways to take advantage of collaboration behavior data
Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees. Continue Reading
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Definition
12 Apr 2024
Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing. Continue Reading
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Answer
03 Apr 2024
What is a SharePoint document conversation?
SharePoint's document conversation features have evolved from in-document chats to Viva Engage posts. Learn what a document conversation is and how it can engage employees. Continue Reading
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News
02 Apr 2024
Microsoft unbundles Teams, but change won't affect market
Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends. Continue Reading
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News
28 Mar 2024
Avaya simplifies contact center line, inks Zoom partnership
Zoom to work natively in Avaya hardware-software work collaboration environments; Avaya revamps contact center lineup to reflect changing CX landscape. Continue Reading
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News
27 Mar 2024
Zoom spreads AI across collaboration services
Zoom's new AI-powered Workplace enters a market in which enterprises worry about the loss of data control in AI applications spreading across collaboration platforms. Continue Reading
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Feature
27 Mar 2024
Ultimate guide on enterprise unified communications strategy
When formulating a unified communications strategy, enterprises need to consider several key elements. This step-by-step guide helps businesses plan their UC deployment. Continue Reading
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Tip
13 Mar 2024
5 remote work communication challenges and how to fix them
Remote work communication is only as effective as the supporting technology and its users. Learn the challenges of remote work communication and how to address them. Continue Reading
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News
13 Feb 2024
Otter.ai rolls out cross-platform Meeting GenAI
The vendor's new tools will appeal to users who access the application across different meeting platforms. However, it could face resistance from companies that use one platform. Continue Reading
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Tip
07 Feb 2024
How AI is transforming unified communications
AI in unified communications can take employee collaboration and productivity to the next level. But AI does carry risks that enterprises must first address to maximize adoption. Continue Reading
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Feature
01 Feb 2024
10 essential business benefits of unified communications
How can unified communications tools benefit your business? Explore these 10 unified communications benefits to make the best deployment decision for your needs. Continue Reading
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Answer
19 Jan 2024
Can Microsoft Teams chat be monitored?
The quick answer is yes -- IT administrators can monitor employees' messages in Microsoft Teams. But organizations need the proper license plans and policies in place. Continue Reading
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Definition
12 Jan 2024
SharePoint administrator
A SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and content management platform. Continue Reading
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News
20 Dec 2023
Abandoning Figma merger will cost Adobe $1 billion
EU and U.K. regulators' concerns about 'future competition,' a fairly new antitrust argument, spurs Adobe to cancel $20 billion deal to acquire Figma. Continue Reading
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Tip
14 Dec 2023
CLI for Microsoft 365: A guide for administrators
The options to manage the Microsoft 365 platform are seemingly endless, but the CLI for Microsoft 365 offers distinct advantages for admins in the enterprise. Continue Reading
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Definition
11 Dec 2023
Scrum master
A Scrum master is a facilitator for an Agile development team. They are responsible for managing the exchange of information between team members. Continue Reading
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Feature
06 Dec 2023
Stepping into the collaborative workplace in virtual reality
Some see immersive, 3D collaboration spaces as an upgrade from video conferencing because they offer better opportunities for socializing, brainstorming, onboarding and training. Continue Reading
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Tip
06 Dec 2023
Using collaboration behavior data to inform buying decisions
Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient. Continue Reading
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News
16 Nov 2023
Microsoft adds AI tools for Copilot in Teams, collaboration
New generative AI capabilities enhance real-time meeting notetaking by identifying each speaker and enabling users to convert meeting discussion points into whiteboard formats. Continue Reading
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Feature
16 Nov 2023
Ensuring collaboration tool compliance and governance
Collaboration tool compliance and governance have grown increasingly complex as organizations adopt cloud-based tools that generate different types of content and data. Continue Reading
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News
01 Nov 2023
Mural intros Mural AI, integrates with Microsoft 365 Copilot
The integration of Copilot into the visual collaboration platform shows how vendors are working together to bring customers generative AI tools that interoperate between systems. Continue Reading
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Opinion
01 Nov 2023
Observations from the intersection of UCC and EUC
End-user computing tends to overlap with numerous other business technologies, such as cloud computing, security and mobility. But one of the areas with the most overlap is UCC. Continue Reading
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Tip
24 Oct 2023
How does Microsoft Teams track user activity?
Companies eager to track their remote workers' productivity are examining how UC apps like Teams track user activity. How does Teams track what users do on their devices? Continue Reading
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Tip
06 Oct 2023
Collaboration security and governance must be proactive
Even as companies deploy more collaboration tools, they aren't keeping pace with effective governance strategies for these tools and their generated content. Continue Reading
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News
03 Oct 2023
Zoom expands workspace offerings with AI-supported Zoom Docs
The videoconferencing vendor unveiled a document creation product that features AI Companion and content organization components to build layouts and workflows and manage data. Continue Reading
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Tip
03 Oct 2023
Harnessing UC tools to address proximity bias in the workplace
Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap. Continue Reading
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News
03 Oct 2023
Project management vendor Asana brings AI to Work Graph
The project management platform vendor brings 'smart' tools to its work efficiency monitoring tool to unearth specific problems and identify concrete ways teams can solve them. Continue Reading
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Tip
22 Sep 2023
Choose between Microsoft Teams vs. Zoom for conference needs
Weigh the pros and cons of Microsoft Teams vs. Zoom, and focus on ease of use, pricing, market share, video and telephony capabilities, and security requirements. Continue Reading
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Definition
22 Sep 2023
real-time communications (RTC)
Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency or transmission delays. Continue Reading
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News
19 Sep 2023
Smartsheet scales project management for larger customers
The work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers. Continue Reading
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Feature
11 Sep 2023
The history of emoji
Emoji have a colorful history. Learn how they evolved from simple emoticons in the 1980s to becoming Oxford Dictionaries' Word of the Year in 2015. Continue Reading
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News
06 Sep 2023
Zoom releases its AI Companion and unveils new tools
The video conferencing vendor released a virtual assistant to let users summarize meetings and draft messages, and new meeting tools for help before, during and after the call. Continue Reading
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News
29 Aug 2023
Microsoft Teams attack exposes collab platform security gaps
Criminal and state-sponsored hackers are ramping up cyberattacks on instant messaging platforms and other workplace collaboration tools. Meanwhile, enterprises' readiness lags. Continue Reading
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News
09 Aug 2023
Slack launches redesign to centralize notifications, tasks
The collaboration vendor is out with a new interface to centralize workspaces for Enterprise Grid customers and display notifications and unify create functions in one view. Continue Reading
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Tip
26 Jul 2023
3 considerations to choose the right communication channel
Workers rely on unified communications as a service to interact with colleagues and external contacts. But knowing which app to use to communicate most effectively is a challenge. Continue Reading
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News
13 Jul 2023
Hybrid workplaces need accessible, integrable UC platforms
Users want videoconferencing to interoperate with on-site hardware, virtual whiteboards that integrate into workflows and design platforms that are accessible to all contributors. Continue Reading
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Tip
07 Jul 2023
How IT departments structure collaboration management
Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments. Continue Reading
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Tip
29 Jun 2023
3 steps for an effective corporate video strategy
A video-first business goes beyond conferencing to support productive employees, streamlined workflows and new creative perspectives. Continue Reading
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Answer
29 Jun 2023
How do collaboration and knowledge management relate?
If organizations integrate their knowledge management and collaboration systems, employees can better collaborate on and share data and documents in a secure environment. Continue Reading
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Feature
27 Jun 2023
Collaboration tool sprawl challenges and how to address them
Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl. Continue Reading
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News
27 Jun 2023
Zoom Rooms' Intelligent Director follows in-room users
The vendor's AI-backed tool uses multiple cameras to capture in-office users' best angles and present them onscreen to boost facetime between participants. Continue Reading
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Feature
21 Jun 2023
Using Fibery to build The Ultimate Workspace for solopreneurs
The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly. Continue Reading
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Definition
05 Jun 2023
Open Document Format (ODF)
The Open Document Format (ODF) is a zip-compressed, Extensible Markup Language (XML)-based, open source file format for saving and exchanging text, spreadsheets, charts, graphics and presentations. Continue Reading
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Definition
24 May 2023
Power Platform
Power Platform is an intuitive and collaborative platform from Microsoft. Continue Reading
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Tip
24 May 2023
8 software tools for knowledge sharing and collaboration
Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can improve teams' hybrid collaboration processes. Continue Reading
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News
24 May 2023
Whiteboard collaboration app Miro to get generative AI tools
The online workspace vendor's generative AI tool will bring instant summarization, code translation, template building, idea clustering and image creation to virtual coworking. Continue Reading
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News
19 May 2023
Collaboration app Stormboard brings AI to virtual whiteboard
Harnessing advanced machine learning and natural language processing, online collaboration vendor Stormboard launches StormAI to help teams share and organize ideas faster. Continue Reading
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Tip
12 May 2023
Migrating from Slack: Inside the trend and spend
The availability of all-in-one collaboration apps, like Microsoft Teams and Google Workspace, is spurring some companies to ask if it's time to migrate from Slack. Continue Reading
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News
04 May 2023
Slack GPT quickly summarizes channels and creates canvases
The CRM giant unveiled a generative AI assistant for its Slack collaboration platform to let users quickly summarize channels, draft messages and create whiteboard-like canvases. Continue Reading
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News
02 May 2023
Microsoft releases Teams Payments app for small businesses
The tech giant brings transaction capabilities to its Teams platform, expanding digital commerce options for small businesses that offer online services through Teams. Continue Reading
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Definition
28 Apr 2023
team collaboration tools
Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common projects, regardless of their physical location. Continue Reading
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Opinion
26 Apr 2023
Are devices that run only Microsoft Teams in our future?
Microsoft Teams has consistently grown and added new functionality, so what's next for this feature-rich platform? Maybe a dedicated device for Teams could be in the future. Continue Reading
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Feature
26 Apr 2023
Microsoft and Cisco certification deepens interoperability
These UC blogs review Microsoft's and Cisco's latest integrations and the business strategy driving them, as well as how to ensure collaboration security in the workplace. Continue Reading
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News
24 Apr 2023
Slack releases updated API platform for developers
The instant messaging collaboration vendor released its updated API platform for developers to create functions that interact with APIs. Continue Reading
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News
19 Apr 2023
Atlassian unveils generative AI-backed tools for Confluence
The collaboration software vendor incorporated a virtual assistant supported by OpenAI technology to summarize meetings and draft tweets in Confluence, its collaboration space. Continue Reading
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Tip
18 Apr 2023
How generative AI for business enhances collaboration
Generative AI has become a leading technology topic. Digital assistants and idea generation are two ways the technology could increase employee productivity. Continue Reading
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News
13 Apr 2023
Adobe adds new Acrobat extension PDF tools in Google Chrome
The updates let Google Chrome users alter PDF documents by adding comments, markups, highlights, signatures and image cropping all from the browser window. Continue Reading
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News
12 Apr 2023
Cisco provides extra-secure Webex for U.S. government
Cisco will provide a higher-security cloud-based unified communications platform for U.S. national security and defense personnel to monitor classified data, starting in 2024. Continue Reading
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Video
10 Apr 2023
Recap Enterprise Connect hybrid work trends, generative AI
Analysts discuss the top trends from Enterprise Connect 2023, including generative AI and how to make hybrid work more inclusive. Continue Reading
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Feature
10 Apr 2023
Extend collaboration tools with 'Google Workspace User Guide'
Collaboration tools are key as businesses shift to hybrid work. Google Workspace supports productivity with Google Classroom, Marketplace apps and Google Assistant. Continue Reading
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Definition
04 Apr 2023
Outlook Anywhere
Microsoft Outlook Anywhere is a software feature that lets clients using Outlook 2010, Outlook 2007, or Outlook 2003 connect to the Microsoft Exchange server and access their email from outside the corporate domain without having to use a virtual private network (VPN). Continue Reading
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Answer
31 Mar 2023
How to use Webex with OBS to enhance meetings
As the working world shifts to hybrid, companies look for ways to improve virtual meetings. OBS facilitates this by providing enhancements to video calls for Webex users. Continue Reading
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News
30 Mar 2023
IT pros face hybrid work technology challenges
Enterprises need specialized video conferencing equipment for office spaces that are usually empty to accommodate both in-office and remote participants during meetings. Continue Reading
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News
28 Mar 2023
Microsoft updates Teams for faster online collaboration
The tech giant's popular collaboration platform gets new features including enabled multi-tenant accounts, QR code sign-in for hot desking and interoperability with Cisco devices. Continue Reading