Editor's note
Enterprise Connect 2026, the largest unified communications (UC), customer experience (CX) and collaboration event in North America, took place March 10-12 at the Caesars Forum in Las Vegas.
This year's conference not only features a new location, but also new half-day summits focused on three core subject areas for enterprise IT decision-makers: AI, CX and audio/video (AV). The conference will also cover key topics, including security and governance, employee experience, and contact center modernization.
IT leaders need guidance to ensure their UC and CX investments meet today's business needs while preparing for future advancements in employee and customer communications. Follow the announcements from leading vendors as well as insights from industry experts and end-user organizations posted here throughout the conference.
1News from the conference floor
UC, collaboration and CX providers will have a plethora of announcements at the conference, from AI innovations to key platform updates. Keep up with the latest news from the conference site here.
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RingCentral AIR Pro automates CX with agentic agents
RingCentral launched AIR Pro, an agentic AI platform to autonomously handle customer interactions with enterprise integrations, prebuilt agents and no-code tools. Read Now
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Mitel elevates hybrid cloud control with Edge and WX
Mitel Edge and WX enable organizations to maintain control of critical systems while taking advantage of AI for streamlined workflows and communication. Read Now
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Agentforce Contact Center brings native CCaaS to Salesforce
Salesforce launches Agentforce Contact Center, a native CCaaS platform that unifies voice, AI, CRM and digital channels to deliver personalized, proactive customer service. Read Now
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Enterprise Connect 2026 brings AI from hype to reality
Enterprise Connect 2026 addresses AI adoption practicalities for UC and CX, including governance policies, AI silos, deepfake threats and industry-specific offerings. Read Now
2Key conference trends
Product announcements and panel discussions at the conference highlight the key trends driving the UC, collaboration and CX markets. Explore the trends driving the conversation at Enterprise Connect.
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Rethinking UC security amid the rise of deepfake technology
IT leaders at Enterprise Connect discussed why organizations must adopt new security measures to identify and stop deepfakes in voice and video calls. Read Now
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Why IT leaders must prioritize hybrid work accessibility
As companies push return-to-office policies, IT leaders must ensure disabled employees aren't left behind. Explore how AI enables hybrid work accessibility. Read Now
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Detroit Pistons' cloud phone migration enables AI expansion
The Detroit Pistons ditched their on-premises phone system for RingCentral during an arena move. The migration enabled the organization to integrate AI with its contact center. Read Now
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5 economic models that drive AI success in CX strategies
Integrating AI technologies into customer experience workflows can cut costs. But focusing solely on cost reduction misses opportunities to accelerate revenue. Read Now
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Employee conversational analytics unlocks business insights
Employee engagement tools, compliance platforms and meeting summaries can track employee conversations for business leaders. But watch out for privacy issues. Read Now
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5 execs on how AI and human agents can work together
While agentic AI can do a lot, there still needs to be a human in the mix to make sure it's all being done correctly, tech execs contend. Read Now
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3 execs on the difference context makes in customer data
“Context” seems like a necessary quality to improve data – and agentic AI efficacy. But how do you define it? We asked the pros. Read Now
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9 execs on why CCaaS is so busy right now
Contact centers are home to living, breathing customer interactions. AI is helping companies mine that data and refine their customer experiences. Read Now
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AI in CX: More can be better — for agents and customers
An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress. Read Now
3Pre-conference news and information
Enterprise Connect 2026 will cover key UC, collaboration and CX topics, including AI, hybrid meetings, governance, cloud migration and contact center modernization. Read up on last year's coverage and expert insights into 2026 UC and CX trends to prepare for this year's event.
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The future of work: Key UCaaS trends for IT leaders in 2026
AI is transforming UCaaS into the central hub for work. Discover the trends IT leaders must navigate to drive productivity and collaboration in 2026. Read Now
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CX trends enterprise leaders should know in 2026
Customer experience is undergoing a great deal of change. As a result, business tech buyers should take note of some key CX trends shaping the industry in 2026. Read Now
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AI and video conferencing come together at Enterprise Connect
While AI seemed like the star of the show at Enterprise Connect, video is still a key technology for UC buyers. Explore the top video trends from the conference. Read Now
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What will be the future of the workplace?
The future of the workplace includes varying return-to-office plans, flexible work locations and AI assistants to help employees with collaboration and productivity. Read Now