Editor's note
After a few whirlwind years for the UCC market, Enterprise Connect 2023 focused on near-term and future challenges in a rapidly evolving workforce.
The conference took place March 27-30 at Gaylord Palms Convention Center in Orlando, Fla., with virtual options as well. Conference topics included UC and UCaaS, workplace strategies, security and compliance and more. Included this year was a track on communications and collaboration for 2026. Its aim was to keep attendees informed on where technology is headed in the near term. Conference sessions covered platforms, contact centers, cloud and video.
Clearly, there was a lot going on for both in-person and online attendees over this four-day conference. Learn what transpired at Enterprise Connect 2023 with this guide through its news coverage on trends and insights from industry leaders, UC experts and end-user organizations.
1From the conference floor
Organizations need all the tools and resources available to navigate challenges. Discover the main trends driving enterprise communications and how the world of UCC is responding.
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Article
AI takes center stage in the future of contact centers
Generative AI has disrupted the technology world, and contact center vendors are already looking to add it to products. Here's what AI in contact centers could mean for agents. Read Now
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Article
Successful hybrid working mixes tech, policy and culture
IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups. Read Now
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Article
Zoom to boost Zoom IQ with generative AI-backed capabilities
The videoconferencing platform's new Open AI-backed tool will provide email writing suggestions. More updated tools include a chat composer and meeting summarizer. Read Now
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Article
Amazon Chime SDK gets new tools for call analytics insights
The communications service's new call analytics tool set enables users to conduct voice tone analysis to track customer sentiment and send the data to their preferred data lake. Read Now
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Article
Enterprise Connect 2023 highlights Microsoft Teams, ChatGPT
The annual unified communications conference once again spotlights current and future industry trends as IT leaders weigh their business and technology investments. Read Now
2Navigate the UCC market
Now that organizations are coming out of pandemic-era crisis mode, they need to look forward to the future of work and how communication technology will support hybrid employees and strengthen corporate culture.
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Article
IT pros face hybrid work technology challenges
Enterprises need specialized video conferencing equipment for office spaces that are usually empty to accommodate both in-office and remote participants during meetings. Read Now
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Article
Collaboration tools help and hinder workplace accessibility
Cloud-based collaboration tools have improved workplace accessibility for people with disabilities. But IT leaders must examine where collaboration tools still fall short. Read Now
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Article
Meeting room hardware supports hybrid employee experience
Meeting room hardware must evolve to support the hybrid employee experience. Meeting Owl 3 and Owl Bar are two devices aiming to create a more equitable meeting experience. Read Now
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Article
Microsoft updates Teams for faster online collaboration
The tech giant's popular collaboration platform gets new features including enabled multi-tenant accounts, QR code sign-in for hot desking and interoperability with Cisco devices. Read Now
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Article
Top UC and collaboration news of 2022 highlights 4 key trends
Review the 2022 UC and collaboration news highlights to learn about the trends that drove the market, and discover how these trends will influence the market in 2023. Read Now
3Key takeaways from Enterprise Connect 2023
Timely topics like AI and the post-pandemic workplace -- plus some key vendor unveilings -- dominated the four packed days of Enterprise Connect 2023.
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Video
Recap Enterprise Connect hybrid work trends, generative AI
Analysts discuss the top trends from Enterprise Connect 2023, including generative AI and how to make hybrid work more inclusive. Watch Now
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Podcast
Enterprise Connect 2023 news highlights
Antone Gonsalves, news director for networking and security, and Katherine Finnell, senior site editor, discuss Enterprise Connect 2023 highlights in "Tech News This Week." Listen Now