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BlueJeans provides meeting controls via smartphones
BlueJeans is rolling out features that add more meeting controls to smartphones. The capabilities make mobile devices a more viable option for remote workers. Read Now
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Businesses have plenty of time to adopt VR technology
Experts agree that VR could one day play an important role in business collaboration -- but it will take 10 years or more for the technology to mature Read Now
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Video meeting equity comes into focus amid hybrid work
Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees. Read Now
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Build a strategy for compliance with federal 911 laws
Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act. Read Now
Editor's note
The last two years have been a whirlwind for the unified communications and collaboration (UCC) market as organizations accelerated their digital transformation plans to address remote work. This year, business leaders and IT decision-makers attended Enterprise Connect 2022 to help them tackle the technology and cultural challenges of the hybrid workplace.
The hybrid conference took place virtually and in person in Orlando, Fla., from March 21-24. The event featured keynotes, breakout panel sessions and virtual peer discussions that explored topics including enterprise video, cloud migration, contact centers and UCC security.
Stay up to date on Enterprise Connect 2022 through our team's coverage of the news, trends and insights from industry leaders, UC experts and end-user organizations.
1From the conference floor
The unified communications market is evolving at a record pace to address new workplace communication needs. Organizations need all the resources they can get to navigate workplace challenges, from hybrid meeting equity to collaboration tool security. Learn the trends driving the future of enterprise communications at Enterprise Connect 2022.
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Amazon Connect updates contact center workforce management
AWS's Amazon Connect contact center as a service platform adds machine learning workforce optimization to predict customer contact volume, as well as staffing numbers to cover it. Read Now
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Cisco bolsters Webex flexibility as hybrid work looms
Cisco said companies must have the flexibility to let employees work how and where they want. Hybrid work features for Webex will provide employees with more choices. Read Now
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Microsoft, Cisco, Zoom pledge conference room compatibility
Workers used to the flexibility of PC-based video conferencing during the pandemic won't have the same experience in the office's conference-room gear. Read Now
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Google, Twilio release CCaaS tools and integrations
Google Contact Center AI Platform bundles its own tech with partners' for a complete contact center package. Twilio, meanwhile, releases Flex Conversations. Read Now
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Enterprise Connect 2022: Solving hybrid work challenges
The latest advancements in collaboration software, UC as a service, contact centers and virtual reality await attendees of this year's Enterprise Connect. Read Now
2Navigate the UCC market
Organizations are no longer in crisis mode trying to support remote work during the height of the COVID-19 pandemic. Now they are looking to the future of work and examining how to use communication technology to support the hybrid workplace, foster company culture and extend collaboration capabilities to frontline workers.
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Reassess enterprise UCaaS deployments in a hybrid workplace
A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere. Read Now
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UCaaS for frontline workers poised for adoption 'explosion'
The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon. Read Now
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5 ways AI can turbocharge enterprise voice for a new era
Five trends spotlight how AI could revolutionize how an old technology -- voice -- will be deployed in tomorrow's work environment. Read Now
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Tap UC to sustain company culture in remote work era
Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help. Read Now