Enterprise Connect

Everything Enterprise Connect 2024: News, trends and insights

Last updated:April 2024

Editor's note

Enterprise Connect 2024, the largest business communications and collaboration event in North America, took place March 25-28 at Gaylord Palms Convention Center in Orlando, Fla.

New tracks included AI and automation; data and analytics; employee experience; and the future of communications and collaboration. For AI, the focus was on copilots, digital assistants and generative AI. UCC sessions covered security and governance, while the sessions focused on contact center and customer experience trends covered AI, virtual agents and customer engagement data. Additional panels featured end-user organization case studies on digital transformation and using new technology.

Check out the news coverage posted throughout the conference, with insights from industry leaders, UC experts and end-user organizations.

1News from the conference floor

As this year’s conference makes clear, the tactics, technology and tools in the UCC field are rapidly evolving. Learn the latest trends in the world of UCC here.

2Navigate the UCC market

Now that organizations are coming out of pandemic-era crisis mode, they need to look forward to the future of work and how communication technology will support hybrid employees and strengthen corporate culture.

3Pre-conference coverage

Enterprise Connect 2024 will focus on a variety of new and advanced tech topics. Learn more about things like VR, GenAI and contact center innovations here.