Webinars, videos and virtual events

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Featured Unified Communications Webinars

Analyst Outlook 2026: Empowering Frontline Teams Beyond the Contact Center
Zeus Kerravala, Founder and Principal Analyst at ZK Research | Dhwani Soni, Global VP of Product Management, Design & Operations at 8x8
New year, new expectations. Your frontline teams are more critical to CX than ever. From retail associates to field techs to remote healthcare staff...more
Play January 22 2026| 45 mins More on: Customer Experience, Customer Care, Customer Engagement
The Future of Voice: Unlock Business Growth with Cloud Communications
Jaymie Coates, Sr Director of Product Management - Cloud Communications at Lumen, Craig Richter, Sr Director of Product Management - UC&C at Lumen & Brent Kelly, Principal Analyst - Digital Workplace at Omdia
Legacy voice systems create many challenges, including cost inefficiencies, complex vendor relationships, limited scalability, and a lack of unified ...more
Play January 23 2026| 27 mins More on: Cloud, Legacy voice systems, Cloud Communications

Every Conversation Counts: Elevating CX In The Enterprise Contact Center
Jeff Russell, Senior Manager, Collaboration Sales, T-Mobile for Business; Dan Floyd, Vice President, Strategic Accounts, Dialpad
As customer expectations grow and operations become more complex, the contact center is evolving from a support function into a critical driver of ...more
Play January 07 2026| 45 mins More on: 5G ANS, AI, IoT
Queen Mary University - Unified Communications and Contact Centre Transformation
Dan Jagtaini – Head of Unified Communications and Contact Centre Sales at SCC; Rachel Bence – Chief Information Officer, Queen Mary University
Queen Mary University of London (QMUL), a Russell Group institution with over 32,000 students and 5,700 staff, modernised its ageing PBX systems by ...more
Play November 28 2025| 5 mins More on: Unified Communications, PBX, Microsoft teams
New Year, New Threats: Cybersecurity Resolutions for 2026
Tyler Moffitt, Snr Security Analyst, | Matt Aldrige, Snr Principal Solutions Consultant, Opentext Cybersecurity
As we step into 2026, the cyber threat landscape continues to evolve at an alarming pace. Ransomware, AI-powered attacks, and supply chain ...more
Play January 22 2026| 43 mins More on: Cyber Attacks, Cyber Security, Malware
Powering AI Factories: Unifying Smart Grid Management and Real-Time Visibility
Kevin Culp, Chief Lead of SCC (Supermicro), Robert Davidoff, CEO (Bentaus), Michael Schulman, Sr. Corporate Communications Manager (Supermicro - Host)
As modern data centers evolve into AI Factories, energy management is critical for sustainable operations. For many operators, this shift means no ...more
Play January 13 2026| 25 mins More on: Data Center, Data Center Management, Data Center Infrastructure
The State of Unified Communications in the AI Era
Calvin Hohener, Lead Product Manager, Dialpad; Yemi FaloKun, Global AI/ML, Partner Engineering Lead, Google Cloud
AI is rapidly transforming how teams connect, but it also brings new challenges: evaluating which innovations truly matter, integrating them with ...more
Play January 06 2026| 39 mins More on: AI, UC Platforms, Communications
Growth with Structure: The Success Story of On
Omid Habibi Workspace Lead, On AG; Pauline Rigaudy Slack Account Executive, Salesforce
How can a company expand across 50+ countries and still remain agile, creative, and well-organized? In “Slack to Innovate”, Omid Habibi from On AG ...more
Play December 29 2025| 32 mins More on: Slack, Communications, Unified Communications
Slack for Employee and Frontline Communications
Emily Zwecker, Senior Internal Communications Manager, Slack
Ever wonder how we at Slack use Slack? For us, it’s where teams collaborate and connect, leaders engage, and culture comes to life. We use channels ...more
Play December 22 2025| 61 mins More on: Slack, Collaboration, Collaboration Tools
The Mitel UC Power Panel: Navigating the Hybrid Unified Communications Revolution
Evan Kirstel – B2B Tech Influencer, Eric Hanson – CMO, Mitel, Martin Bitzinger – SVP, Product Management, Mitel & Dave Michels – Founder & Lead Analyst, TalkingPointz
In this Mitel UC Power Panel, industry leaders discuss the future of Unified Communications and contact centers. Explore the power of hybrid and ...more
Play November 12 2025| 32 mins More on: Unified Communications, Hybrid Cloud, Contact Center
Edge Contextualization in Oil & Gas: From Raw Signals to Trusted Business Outcomes
Andrew Hinz- Senior Manager, Digital Solutions (AUTOSOL) : Chuck Smith- Senior Analyst, OT Data Strategy (Williams Companies)
Oil & gas operators are increasingly pushing intelligence to the edge to improve data quality, reduce network strain, and enable real-time ...more
Remind Me January 27 2026| 60 mins More on: SCADA, OT, MQTT