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Partners: Businesses enlist AI in business model reinvention

IT services executives believe the most digitally advanced companies will embark on business model reinvention projects highlighting AI as a key technology for managing change.


Cybersecurity market trends, from AI to post-quantum crypto

Service executives list generative AI, the growing attack surface at the edge and post-quantum crypto standards as among the key security developments in 2024.


ServiceNow, IBM set partner programs for AI transformation

Technology providers reach out to service providers that can help them deliver business change, digital workflows and emerging technologies to enterprise customers.


IT services market demands grow, complicating staffing

Gartner forecasts IT services spending will reach $2.1 trillion in 2027, nearly double 2021 spending. Service providers will pursue a mix of talent strategies to meet demand.

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    RMM software (remote monitoring and management software)

    RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers and departments use to maintain their clients' and business organizations' IT assets, infrastructure and systems.

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    cloud provisioning

    Cloud provisioning is the allocation of a cloud provider's resources and services to a customer.

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    5 IT services industry trends on tap for 2024

    The top IT services industry trends for 2024 should sound familiar, with cost optimization and guarded innovation among the trends expected for the coming year.

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