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ServiceNow partner program ups standards, differentiation

Program participants believe the SaaS provider's updated program offers greater clarity around expectations and a path toward greater partner differentiation.

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How to kickstart 2023 with effective automation systems

Technologies such as robotic process automation, generative AI and collaborative robots can help organizations reduce risk and improve results in a range of industries.

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IT services industry looks to cyber, cloud consulting for growth

Service providers are looking to cybersecurity and cloud consulting services -- particularly those that optimize clients' existing resources -- to sustain their growth in 2023.

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Service providers explore 2023 technology trends

The uncertain economy influences the technology developments service providers expect to see in 2023, with customers likely to optimize and integrate existing assets.

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IT Channel Basics

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    IBM (International Business Machines Corporation)

    IBM (International Business Machines Corporation) is a multinational technology company headquartered in Armonk, N.Y.

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    distribution channel

    A distribution channel is the network of individuals and organizations involved in getting a product or service from the producer to the customer.

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    cloud service provider

    A cloud service provider, or CSP, is a company that offers components of cloud computing -- typically, infrastructure as a service (IaaS), software as a service (SaaS) or platform as a service (PaaS).

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