Emerging technologies for MSPs
An overview of key trends in emerging technologies and how service providers can incorporate them into their business models.
Top Stories
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News
31 Oct 2022
Capital One machine learning report points to partnering
A study of data management decision-makers suggests collaboration will play an important role in evolving enterprise machine learning, but a partner's proven experience will be key. Continue Reading
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Guest Post
11 Oct 2022
Pliancy shuns MSP label, grows $30M business
The managed services business model may be an investor favorite at the moment, but Marcus Olson has avoided that term, emphasizing a consultative approach instead. Continue Reading
Mobility Consulting: A Missed Channel Opportunity?
Mobile devices are disrupting your customers’ IT strategies, leading to lots of problems that need solving. Find out where the best opportunities lie and get advice from experts on how to approach the market, including what not to do.
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Feature
28 Sep 2022
New go-to-market strategy key to selling HPE GreenLake
Read about a trailblazing Canadian service provider's journey with the as-a-service hardware and software platform -- and the insights it gleaned along the way. Continue Reading
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News
26 Sep 2022
Slack, Workday build partner ecosystems for industry clouds
Cloud providers are tapping consultants and integrators -- and their vertical market knowledge -- to spark digital transformation through industry-specific cloud offerings. Continue Reading
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News
19 Sep 2022
MSP software landscape shifts amid consolidation, new tools
An evolving MSP software market offers service providers wider choices for running their businesses. Will they embrace platform consolidation or consider other options? Continue Reading
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Feature
15 Sep 2022
Channel partners explore RPA for MSP, client use cases
MSPs can tap robotic process automation for a multitude of applications, but they must consider the challenges of change management and multi-vendor environments. Continue Reading
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Feature
12 Sep 2022
3 essential aspects of MSP automation
Tools such as robotic process automation and cloud-based services help service providers relieve employees of mundane work, but adopters must navigate deployment challenges. Continue Reading
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News
12 Sep 2022
Cloud consultants attract investors, grow revenue
Money keeps pouring into the cloud consulting and professional services market as industry executives cite steady demand for their services in an uncertain economy. Continue Reading
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Feature
12 Aug 2022
Atlassian partners cite cloud migration, ITSM growth
The software company offers a range of partner opportunities as it pursues digital transformation and transitions from server products to cloud-based offerings. Continue Reading
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Feature
03 Aug 2022
Low-code/no-code platforms for MSPs' in-house, external use
Service providers gain agility and efficiency benefits when using these emerging development platforms, and also land consulting opportunities with clients. Continue Reading
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News
26 Jul 2022
Microsoft partner ecosystem revved up, riled by 2022 event
A contact center product launch, a space industry community and an upcoming partner program revamp topped the list of Microsoft Inspire developments; more IT channel news. Continue Reading
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News
21 Jul 2022
Microsoft industry clouds hover over partner event
At Microsoft Inspire, industry-specific cloud offerings emerged as a key FY 2023 direction for the technology company and one in which it enlists partner ecosystem support. Continue Reading
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Feature
20 Jul 2022
Partners see growth in maturing on-premises cloud technology
Colocation, data-center-as-a-service offerings and cloud-like consumption models offer customers alternatives -- or adjuncts -- to public cloud platforms. Continue Reading
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Feature
13 Jul 2022
Partners weigh OEMs' private cloud options for clients
Dell Apex, HPE GreenLake and NetApp Keystone are among the pay-per-use hardware platforms partners can offer clients considering alternatives to the public cloud. Continue Reading
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Feature
12 Jul 2022
The benefits and drawbacks of co-creating innovation
Collaborating ecosystem partners can access a broader range of talent and accelerate time to market, but they must closely manage their relationships. Continue Reading
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News
11 Jul 2022
Managed services industry remains investor magnet
The high-tempo transaction pace continues as investors cite recurring revenue, attractive cash flows and favorable IT trends as reasons to pursue MSP deals; more IT channel news. Continue Reading
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Feature
29 Jun 2022
A guide to MSP patch management best practices
As software patch management challenges mount, industry experts offer advice to MSPs on prioritizing system risk levels, selecting proper tools and testing patches internally. Continue Reading
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Feature
09 Jun 2022
Keeping pace with different types of manufacturing processes
It's horses for courses in the industrial sector as partners look to help various kinds of manufacturers run on the emerging technologies that track with their needs. Continue Reading
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News
06 Jun 2022
In digital transformation, telecom needs a partner boost
Legacy business models and risk avoidance leave many telecom firms behind in the race to innovate, but the partner ecosystem could spark their progress; more IT channel news. Continue Reading
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News
23 May 2022
Early-stage companies at MIT Sloan event tap partners
Companies participating in the business school's Innovation Showcase work with service provider partners, continuing a trend among tech startups; more IT channel news. Continue Reading
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Feature
18 May 2022
Digital transformation in manufacturing melds emerging tech
Partners work with customers to absorb a mixture of AI, IIoT, hyperautomation, 5G and cloud computing, while dealing with the challenge of highly distributed organizations. Continue Reading
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News
16 May 2022
Partners become central to SAP industry cloud business
At SAP Sapphire 2022, the software company highlighted partnerships with consulting firms that emphasized their vertical market acumen; more IT channel news. Continue Reading
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Feature
03 May 2022
Partner ecosystem strategy: Co-innovation and other variants
Co-innovation, generative partnering and co-creation describe alliances among customers, service providers and tech vendors. But what do the terms mean and what are the benefits? Continue Reading
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Feature
25 Apr 2022
Partners cite reinforcement learning use cases, gradual uptake
Consultants view reinforcement learning as a tool for decision-making at scale and a way to solve optimization problems, but its capabilities remain a mystery for some customers. Continue Reading
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News
25 Apr 2022
Consultants ramp up vertical cloud development
Changing customer needs have prompted partners such as TCS, PwC and EY to pursue industry-specific strategies around cloud computing; other IT channel news. Continue Reading
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Feature
20 Apr 2022
Financial industry cloud model gains momentum
Channel partners working with industry clouds, such as IBM's Cloud for Financial Services, can limit the work customers must do to meet application security and compliance requirements. Continue Reading
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Feature
19 Apr 2022
Consultants see retail payment systems adapt to pandemic
A mix of consulting and integration opportunities could drive partner business, as retailers look to adopt omnichannel technologies and hybrid sales models. Continue Reading
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News
18 Apr 2022
Partners bring hybrid workplace technology to market
NWN Carousel and ROI Communications are among the service providers creating offerings for customers pursuing flexible work models; more IT channel news Continue Reading
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Feature
13 Apr 2022
VoltaGrid taps Rackspace for AI Ecosystem portal, cloud app
With a lofty goal to revolutionize the mobile energy industry, VoltaGrid needed support to improve customer operations quickly. Learn how MSP Rackspace Technology stepped up. Continue Reading
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Feature
05 Apr 2022
SD-WAN project covers security, latency and cloud
PM Pediatrics, an urgent care provider, hired service provider Vandis to improve branch security, but the project transformed into something much broader. Continue Reading
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Feature
31 Mar 2022
Mission's machine learning consulting gig boosts image
E-card platform JibJab sought a better way to crop images for a new physical book product. Mission improved the process's accuracy in an effort that won a 2021 Top Projects Award. Continue Reading
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Feature
11 Mar 2022
AIOps challenges ease into MSP system management
AIOps is still early in development; however, the technology will help channel partners and customers contextualize large volumes of data and streamline management processes. Continue Reading
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News
11 Mar 2022
Partner ecosystems build IP with Cisco, SAP
Channel companies collaborate with technology providers, creating differentiated offerings that address customer demand for business outcomes; other IT channel news. Continue Reading
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Feature
08 Mar 2022
Channel partners prepare data analytics managed services
Customers may not fully understand AI and machine learning technology yet, but channel partners have been building their expertise to make the use cases a reality for clients. Continue Reading
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News
28 Jan 2022
Accenture, Celonis partner in process mining technology
The strategic relationship aims to speed up process improvement, embedding Celonis' technology in Accenture offerings such as MyConcerto and SynOps; other IT channel news. Continue Reading
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Feature
20 Dec 2021
Service providers predict 2022 technology trends
Cloud developments, data analytics technology and nascent metaverses could keep consultants and integrators occupied for the coming year and well beyond. Continue Reading
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News
17 Sep 2021
Quantum computing ecosystem grows with Accenture, QCI moves
A quantum computing ecosystem is taking shape. Quantum methods may find initial applications in solving optimization challenges across various industries; other IT channel news. Continue Reading
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Guest Post
17 Sep 2021
The importance of building an agile and resilient infrastructure
No one knows what the future will demand. Here's how channel partners can help their clients prioritize agility and resilience in their infrastructures. Continue Reading
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Feature
11 Aug 2021
AI, zero trust support remote work technologies
Artificial intelligence and zero-trust frameworks have played a critical role in helping enterprises support a surging remote workforce. Continue Reading
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News
11 Jun 2021
IT consultants go for green cloud computing
Sustainability and green cloud computing have gained a higher profile in recent months, leading consultancies like Accenture and ThoughtWorks to pursue new services; other news. Continue Reading
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Guest Post
10 Jun 2021
What channel partners should know about modern CIOs
CIOs' traditional roles have evolved into a much more complex set of responsibilities. Learn about this key customer. Continue Reading
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Guest Post
26 May 2021
Top 5 IT services trends for technology, service providers
As businesses embrace digital services, technology and service providers must align with five market-changing trends, according to Gartner analyst Twiggy Lo. Continue Reading
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Feature
21 May 2021
IoT integration services evolve in maturing market
IT service providers are moving upstream to address client needs in an IoT market that has lost some, but not all, of its science project reputation. Continue Reading
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News
30 Apr 2021
Digital innovation shift shakes up IT budgets
New research shows a change in attitudes toward IT investments, with business looking to go beyond modernized infrastructure to digital innovation; other IT channel news. Continue Reading
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News
26 Feb 2021
Mission launches machine learning consulting practice
The AWS Premier Consulting Partner will target AI and machine learning projects in a broad range of industries; other IT channel news. Continue Reading
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News
19 Feb 2021
Digital acceleration opens opportunities, widens tech gap
The pandemic has set the stage for increased investments in digital transformation and business innovation, an Accenture report found; more IT channel news. Continue Reading
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Guest Post
21 Jan 2021
What low-code/no-code and pro-code mean for providers
Dave Sobel talks with SeedCode CEO John Sindelar about the low-code/no-code movement and how providers should be thinking about building on platforms such as Salesforce. Continue Reading
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News
22 Dec 2020
Deloitte, Google highlight 3 workforce trends for 2021
Executives from Deloitte Consulting and Google Workspace discuss how workforce trends that emerged during the pandemic will gain momentum in the year ahead. Continue Reading
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News
21 Dec 2020
Accenture: Retail supply chain ripe for reinvention
Retailers are responding to consumer behavior changes by reimagining the supply chain as a growth driver, according to an Accenture Interactive report; other news. Continue Reading
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Feature
16 Dec 2020
Top 10 channel partner news stories from 2020
Our top 10 channel partner news stories of 2020 explore growing markets such as cloud services and automation, as well as moves by Microsoft, Accenture and Dell Technologies. Continue Reading
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News
25 Sep 2020
Gartner forecasts RPA software growth, $1.58B market
RPA software adoption is on the rise, driven by companies seeking rapid transformation during the COVID-19 pandemic; other IT channel news from the week. Continue Reading
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News
11 Sep 2020
Adaptive strategy looms as test for partners, clients
Organizations must grapple with the fact that the 2020s could see a range of disruptive events. Digital technologies can help businesses to roll with the punches. Continue Reading
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Feature
24 Aug 2020
Partners integrate thermal scanning into customer offerings
Efforts to mitigate the spread of COVID-19 have generated interest in thermal scanning systems. Find out how channel firms are incorporating the technology into their offerings. Continue Reading
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News
07 Aug 2020
Accelerated digital transformation opens partner opportunities
The pandemic has catapulted channel partners and their customers into a new mindset about digital transformation and how technology is adopted and used; other news from the week. Continue Reading
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Blog Post
06 Aug 2020
Innovation and the economy: Going digital key to enduring downturn
A financial crisis tends to jar organizations out of established ways of thinking and usher in innovation. Channel partners are well positioned to help clients through this transition and introduce ... Continue Reading
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News
31 Jul 2020
Digital transformation approaches favor speed in down market
Digital transformation strategies are undergoing transformation in response to U.S. economic turmoil, several researchers found; other news from the week. Continue Reading
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Feature
29 Jun 2020
Pandemic shapes RPA market trends
This pandemic is influencing organizational structures and changing priorities for enterprises pursuing robotic process automation deployments. Here's what partners can expect. Continue Reading
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News
26 Jun 2020
Partners use low-code, frameworks for faster development
The pandemic has put pressure on channel partners to speed up application development, leading some to adopt streamlined approaches; more IT channel news from the week. Continue Reading
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News
29 May 2020
Moogsoft AIOps platform taps WWT in partner initiative
World Wide Technology will build out its AIOps practice by using the Moogsoft AIOps platform alongside Cisco's AppDynamics, according to Moogsoft; more IT channel news. Continue Reading
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Feature
29 May 2020
Healthcare IoT's next steps come into focus
Industry watchers believe healthcare IoT is approaching an inflection point. Channel partners can assist in the next step in developing a strategy for existing data. Continue Reading
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Feature
28 May 2020
Digital transformation projects pick up pace under pressure
IT service providers see accelerating demand for cloud, data analytics, AI and automation as organizations face the challenge of retooling their operations as the economy reopens. Continue Reading
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Feature
18 May 2020
Customers expand IT capabilities for business in the new normal
The pandemic has sparked new directions for Insight Enterprises' project work. Clients are looking to build IT capabilities for unique types of business problems. Continue Reading
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Feature
13 May 2020
RPA adoption to expand amid business resiliency needs
Leslie Joseph, principal analyst at Forrester, expects a surge in RPA demand, with financial services, manufacturing, energy and utilities, and logistics outpacing other verticals. Continue Reading
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News
08 May 2020
Security, RPA, managed cloud services drive demand
Market research firms have identified multiple IT services trends emerging in the current pandemic-influenced market; more channel news from the week. Continue Reading
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News
15 Apr 2020
SADA, Google partner on disease surveillance system
An infectious disease surveillance portal incorporates a mapping application from SADA Systems and visualization technology from Google's recent Looker acquisition. Continue Reading
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Feature
31 Mar 2020
RPA market's next step? It's complicated
Some RPA vendors seek ease of use, while others pursue higher intelligence. Some customers pause RPA projects, while others are getting started. Consultants navigate the tangle. Continue Reading
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News
30 Jan 2020
Partners get new LogicMonitor AIOps tools after Unomaly buy
An enhanced LogicMonitor AIOps toolbox offers partners new sales opportunities and training, LogicMonitor said. The new AIOps tools come from the vendor's buyout of Unomaly. Continue Reading
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News
24 Jan 2020
UiPath RPA training targets channel partners
RPA vendor UiPath has launched a new training portal built specifically for channel partners, offering educational content used by the company's internal teams; more channel news. Continue Reading
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Blog Post
14 Jan 2020
MSP business trends, from e-waste to virtual warehouses
MSP business trends expected to shape the market in 2020 include e-waste disposition, cloud distribution and state consumer privacy legislation. Continue Reading
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Feature
18 Dec 2019
Computer vision technology, chatbot reboot on tap for 2020
Look for retailers to emerge in 2020 as a key adopter of AI in vision applications. Other anticipated developments include chatbot integration and a boost for cloud-native apps. Continue Reading
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Feature
17 Dec 2019
Why partners shouldn't lose faith in blockchain technology
Keep blockchain on your radar. Despite setbacks in adoption, blockchain endures as relevant technology for channel partners, according to CompTIA and other channel industry watchers. Continue Reading
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News
15 Nov 2019
Accenture: AI scaling looms as existential challenge
Partners deploying AI take note: 75% of the executives Accenture polled believe they risk business failure if they are unable to scale the technology; more news from the week. Continue Reading
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Blog Post
04 Oct 2019
Digital process automation: Bonitasoft tool boosts BPM work
Digital process automation technology is playing a key role in enabling business process management projects for one IT services firm. Continue Reading
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Blog Post
23 Sep 2019
RPA software platform targets VARs, integrators
RPA software is taking a low-code approach at Argos Labs, which recently launched a marketplace and private repositories that could help VARs and SIs. Continue Reading
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Feature
11 Sep 2019
RPA marketplace trend has bots in store
RPA marketplaces are beginning to make their mark as vendors cultivate bot component contributors, including systems integrators and consulting firms. Continue Reading
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Blog Post
11 Sep 2019
Is robotic process automation software hitting the wall?
Robotic process automation software is considered the cornerstone of digital transformation in some organizations, but Pegasystems Francis Carden challenges this view. Continue Reading
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Feature
19 Aug 2019
7 things to know about professional drone services
Members of CompTIA's Drone Council described favorable conditions for entering the commercial drone services space. Use this insight to plot your course. Continue Reading
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Feature
14 Aug 2019
ChannelCon explores strategies for emerging technologies
At CompTIA ChannelCon 2019, attendees explained why channel business strategies for emerging technologies require both a thirst for knowledge and a healthy dose of skepticism. Continue Reading
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Feature
05 Aug 2019
CGS taps UiPath RPA software for digital transformation journey
An outsourcing and managed services provider has made robotic process automation the focal point of its digital transformation journey. Continue Reading
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Guide
30 Jul 2019
How to build an AI services business in the channel
Advancements in AI have ushered in new opportunities for the channel. In this guide, we pair insight into the burgeoning market with strategies for building AI-focused businesses. Continue Reading
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Feature
09 Jul 2019
Intelligent operations guidance from Accenture, Ahead, Orion
The nascent intelligent operations field promises to shake up how companies do business. But customers need not start from scratch to get the benefits, IT consultants noted. Continue Reading
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Blog Post
02 Jul 2019
Cognilytica expands on CRISP DM model for AI project management
As AI projects become commonplace, channel partners may need to find a way to manage them. Cognilytica offers one approach that draws upon the CRISP DM model Continue Reading
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Feature
28 Jun 2019
AI applications in government: Virtual assistants could see uptick
Conversational AI in the form of intelligent virtual assistants and chatbots could player a bigger role in government agencies' citizen service initiatives. Continue Reading
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Feature
28 Jun 2019
Launching an AI project calls for careful scoping
AI implementation may benefit from a handful of steps and a common set of patterns, according to speakers at the AI World Government conference in Washington, D.C. Continue Reading
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Feature
28 Jun 2019
Partners seek to elucidate intelligent operations vs. AIOps
Consultants and integrators have differing views on intelligent operations and AIOps, but partner executives agree that the approaches require a well-defined customer journey. Continue Reading
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Feature
25 Jun 2019
Data center infrastructure spending gets AI boost
IT solutions providers are finding a role in helping clients create the artificial intelligence infrastructure they need to handle emerging technology requirements. Continue Reading
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Feature
24 Jun 2019
DXC enables speedier autonomous vehicle development at BMW
Channel firms are playing a role in visionary initiatives that could redefine customers' products and services. Read how DXC is helping BMW drive autonomous vehicle development. Continue Reading
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Feature
12 Jun 2019
Machine learning consultants explore use cases
Machine learning consultants and developers are among the IT channel partners discovering AI-driven business opportunities across a range of vertical markets. Continue Reading
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Feature
31 May 2019
Wipro evolves AI capabilities to maintain competitive edge
Wipro continues to invest in an AI-first approach to data and analytics. Learn about Wipro's strategy, which includes a framework for using AI across the data and analytics value chain. Continue Reading
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Feature
28 May 2019
Robotic process automation vendor teams with Tech Mahindra
Service desk automation is the focus of a recently launched joint offering from digital transformation firm Tech Mahindra and robotic process automation vendor UiPath. Continue Reading
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Feature
16 May 2019
Digital inheritance project unites startup, consultant
The second phase of a project to create an ecosystem for transferring blockchain assets is getting underway as Synechron contributes technical resources to Swiss startup PassOn. Continue Reading
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Feature
16 May 2019
How to grow your AI services business
Getting to the next stage of AI growth calls for IT service providers to consider security, marketing and ROI. A talent for demystifying technology also helps. Continue Reading
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Blog Post
30 Apr 2019
Bot stores open opportunities in robotic process automation market
Automation Anywhere's expanding Bot Store could provide opportunities beyond professional services for systems integration firms targeting the robotic process automation market. Continue Reading
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Opinion
29 Apr 2019
Robotic process automation market needs provider boost to accelerate
RPA vendors, service providers and their customers must find ways to overcome time-consuming tasks and bottlenecks to accelerate the technology's enterprise adoption. Continue Reading
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Feature
24 Apr 2019
Manufacturing AI projects open partner opportunities
IT consultants and integrators could see increased business in manufacturing AI, but they will need to overcome data quality problems and cultural issues along the way. Continue Reading
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Tip
19 Apr 2019
Self-service analytics at Accenture boosts knowledge workers
Accenture's enterprise analytics and AI models are helping the firm on a number of fronts, including determining sales opportunities, pricing deals and complying with internal and customer expense policies. Continue Reading
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Feature
11 Apr 2019
How to start an AI service business
Building an AI practice may seem like a daunting endeavor. Fortunately, channel partners can learn from other companies that have found ways to apply AI models to customer challenges. Continue Reading
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Tip
03 Apr 2019
AI applications: Cloud vs. on-premises deployment options
Should clients build on-premises infrastructures for their AI needs or turn to cloud-based AI? Insight Enterprises' Brandon Ebken and Juan Orlandini discuss these options. Continue Reading
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Feature
26 Mar 2019
How the channel can help fight bias in AI applications
Customers' AI applications pose the risk of producing prejudiced results. Channel firms, however, can step in to educate organizations and reduce harmful biases within AI systems. Continue Reading
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News
22 Mar 2019
Robotic process automation market set for service shake-up
As process discovery tools enter the robotic process automation market, RPA consultants and service providers can expect their project roles to change; other news from the week. Continue Reading
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Blog Post
13 Mar 2019
Synechron demos asset tokenization on blockchain
Synechron, a digital IT consulting firm, has launched a wealth management tech accelerator, which includes an asset tokenization on blockchain prototype. Continue Reading
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Feature
12 Mar 2019
6 AI applications in finance spark partner opportunity
AI in financial services is opening channel partner prospects, from building customer service chatbots to creating a better customer onboarding process. Continue Reading