MSP business strategy

News and features on all aspects of running a service provider business, from executing an MSP business model to automating operations.

August 08, 2022 08 Aug'22
Partner ecosystem economy bucks market turbulence

A key index reports unexpected service sector growth, while digital services M&A could overtake 2021 deal volume and value levels; more IT channel news.
August 01, 2022 01 Aug'22
Will cloud, IT services prove recession-resistant businesses?

Partners expect demand for their offerings to endure through economic turbulence and, to some extent, because of the unsettling times; more IT channel news.
July 20, 2022 20 Jul'22
Microsoft Inspire 2022 points to 'digital imperative'

Microsoft CEO Satya Nadella encouraged partners to push beyond digital transformation, while the company's channel executives updated the company's industry push.
July 18, 2022 18 Jul'22
Consultants, software developers in Ukraine find ways to grow

Partners in the Ukrainian custom software and consulting sector continue to expand customer projects and win new business despite the war; more IT channel news.

Bring yourself up to speed with our introductory content

Recruiters look for range of qualities in MSP job candidates

It's hard to hire employees with technical experience and an MSP background, but recruiters who understand what motivates potential employees can find good candidates. Continue Reading
MSP growth requires additional tech offerings

Managed infrastructure services alone will not drive dramatic growth for MSPs. Providers must create offerings in technology spaces such as RPA and cloud computing. Continue Reading
reinforcement theory

Reinforcement theory is a psychological principle suggesting that behaviors are shaped by their consequences, and that individual behaviors can be changed accordingly through reinforcement, punishment and extinction. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Atlassian partners cite cloud migration, ITSM growth

The software company offers a range of partner opportunities as it pursues digital transformation and transitions from server products to cloud-based offerings. Continue Reading
The benefits and drawbacks of co-creating innovation

Collaborating ecosystem partners can access a broader range of talent and accelerate time to market, but they must closely manage their relationships. Continue Reading
Tuning enterprise architecture to cope with accelerating change

In the realm of enterprise architecture, real agility starts with architectural simplicity. Learn how businesses can reduce complexity -- and boost organizational dexterity. Continue Reading

Learn to apply best practices and optimize your operations.

Low-code/no-code platforms for MSPs' in-house, external use

Service providers gain agility and efficiency benefits when using these emerging development platforms, and also land consulting opportunities with clients. Continue Reading
Measuring innovation success in co-innovation partnerships

Profits are an obvious way to measure business success, but to measure co-innovation partnerships, parties must also identify intangible benefits, such as knowledge acquired. Continue Reading
Digital transformation in manufacturing melds emerging tech

Partners work with customers to absorb a mixture of AI, IIoT, hyperautomation, 5G and cloud computing, while dealing with the challenge of highly distributed organizations. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

A guide to MSP patch management best practices

As software patch management challenges mount, industry experts offer advice to MSPs on prioritizing system risk levels, selecting proper tools and testing patches internally. Continue Reading
Digital maturity laggards play catchup, consultants say

Companies behind the curve of digital transformation can close the gap on digital business leaders, according to professional services firms. Continue Reading
3 basic cybersecurity measures to protect MSP businesses

Numerous MSP-targeted cyberattacks have driven home the need for improved internal security practices. Here's how MSPs can secure their operations. Continue Reading