UCaaS and cloud-based UC
Unified communications as a service (UCaaS) is a key technology for today's workforce, from voice over IP (VoIP) to video conferencing. Get advice on how to prepare your organization for a cloud migration, stay on top of the latest UCaaS market trends and achieve deployment success of UCaaS architecture.
Top Stories
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Answer
28 Feb 2023
How do you build a CPaaS business case?
No matter how big or small the deployment, building a business case for CPaaS is essential to creating a more flexible and controlled communications environment. Continue Reading
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Tip
27 Feb 2023
The state of PSTN connectivity: Separating PSTN from UCaaS
UCaaS isn't for everybody. Some organizations are keeping their phone systems on premises to maintain control over PSTN access, cut licensing costs and ensure service reliability. Continue Reading
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News
31 Jan 2023
Zoom adds chatbot virtual assistant to CCaaS offering
The Zoom chatbot uses conversational language and proprietary AI to assist people calling Zoom's contact center as a service. Zoom launched its CCaaS last year. Continue Reading
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Feature
11 Jan 2023
Top UC and collaboration news of 2022 highlights 4 key trends
Review the 2022 UC and collaboration news highlights to learn about the trends that drove the market, and discover how these trends will influence the market in 2023. Continue Reading
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Tip
04 Jan 2023
Weighing the pros and cons of asynchronous collaboration
UCaaS vendors are developing tools that let remote workers collaborate on their own time. That flexibility can reap benefits, but what does it do to the value of teamwork? Continue Reading
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News
03 Jan 2023
Companies focus on UCaaS consolidation
Replacing redundant collaboration tools with a UCaaS platform is the focus of many companies looking to cut unified communications costs as the possibility of a recession looms. Continue Reading
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Tip
10 Nov 2022
Carrier UCaaS services extend cloud communication benefits
UCaaS is becoming more popular as carriers roll out more sophisticated and integrated packages to users. Learn why it might make sense to consolidate your vendors. Continue Reading
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News
09 Nov 2022
Zoom video, UCaaS offerings draw closer to Teams, Webex
Zoom introduced a slew of features for its UCaaS platform at Zoomtopia, including mail and calendar services and an informal virtual meeting place called Spots. Continue Reading
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Tip
20 Sep 2022
3 UC user scenarios influence hybrid work budgets
As IT decision-makers evaluate their hybrid workplace budgets, three end-user scenarios lay the foundation for UC and collaboration technology investments. Continue Reading
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Answer
26 Aug 2022
UC hybrid models reap benefits but require good planning
Hybrid unified communications is getting more attention as remote working becomes standard at many organizations. But be sure to understand how applications are being delivered. Continue Reading
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Tip
16 Jun 2022
3 use cases highlight AI and speech recognition evolution
The combination of AI and speech recognition has driven innovation for more advanced capabilities. Explore three applications that highlight the future of speech technology. Continue Reading
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Answer
31 May 2022
What is a hybrid meeting?
Employees are now signing into meetings from a variety of locations. What's the best way to support hybrid meetings and to ensure that workers remain productive and engaged? Continue Reading
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Tip
12 May 2022
Why a distributed cloud architecture could be a boon for UC
Some organizations are more comfortable in keeping their unified communications on premises. Distributed clouds might be a more attractive alternative. Continue Reading
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Tip
25 Apr 2022
Turning pandemic cloud investments into a full UCaaS migration
As companies face the prospect of a hybrid work model, making a full UCaaS migration might make sense. But it's important to think about what you'll need, rather than what you have. Continue Reading
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News
22 Apr 2022
Microsoft bolsters Teams Operator Connect options
Microsoft plans to bring more telephone companies into its Teams Operator Connect program. The initiative pairs telcos with integrators experienced with Teams telephony. Continue Reading
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Feature
21 Apr 2022
UCaaS vendors take on cloud contact center market share
As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge. Continue Reading
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Report
29 Mar 2022
UCaaS explained: Guide to unified communications as a service
Check out this one-stop UCaaS guide to find out how this cloud-based service works, how to buy and implement it, as well as best practices and insight into its evolution Continue Reading
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News
18 Mar 2022
Enterprise Connect 2022: Solving hybrid work challenges
The latest advancements in collaboration software, UC as a service, contact centers and virtual reality await attendees of this year's Enterprise Connect. Continue Reading
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Feature
17 Mar 2022
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Continue Reading
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Conference Coverage
14 Mar 2022
Everything Enterprise Connect 2022: News, trends and insights
This guide gathers the latest news, trends and analysis from one of the largest conferences focused on the enterprise communications and collaboration market. Continue Reading
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News
02 Mar 2022
RingCentral unveils UCaaS offerings for education
RingCentral plans to launch two UC-as-a-service education products this month. Future UCaaS releases will target other markets, including healthcare and finance. Continue Reading
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Tip
14 Feb 2022
Reassess enterprise UCaaS deployments in a hybrid workplace
A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere. Continue Reading
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Tip
10 Feb 2022
UCaaS and CCaaS unite as organizations embrace the cloud
The UCaaS and CCaaS markets are converging as vendors and end-user organizations alike integrate cloud-based contact centers with communications platforms. Continue Reading
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Tip
21 Jan 2022
5 UC and collaboration trends reshaping the market in 2023
An uncertain economy is forcing companies to plan carefully as they prepare their 2023 unified communications strategies. Here are five key trends to watch for. Continue Reading
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Feature
22 Dec 2021
UCaaS for frontline workers poised for adoption 'explosion'
The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon. Continue Reading
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News
15 Dec 2021
Avaya pushes OneCloud customization
Avaya aims to create an ecosystem of customers, developers and partners that use its many integration tools to tailor the OneCloud platform for their individual needs. Continue Reading
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News
02 Dec 2021
8x8 buys Fuze to expand UCaaS customer base
8x8 plans to acquire fellow UCaaS provider Fuze for $250 million as it looks to increase its global reach and accelerate the addition of new features. Continue Reading
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News
23 Nov 2021
Ericsson to acquire Vonage for 5G development
Ericsson plans to use Vonage's developer community and cloud-based communications platform for 5G software development. The $6.2 billion deal is expected to close next year. Continue Reading
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Tip
24 Aug 2020
Why remote work needs mobile unified communications
As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location. Continue Reading
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News
24 Jul 2020
Microsoft Teams walkie-talkie launches for frontline workers
Microsoft Teams can now turn your smartphone into a walkie-walkie. The feature recently launched in public preview on Android mobile devices. Continue Reading
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Answer
26 Jun 2020
How can mobile collaboration support workers in a pandemic?
Mobile collaboration apps help remote workers keep in touch during stay-at-home orders. They are also key to communications flexibility as workers begin returning to the office. Continue Reading
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Tip
26 May 2020
5G UC evens the mobile communications playing field
5G could improve the quality of UC services over mobile networks. Learn the advantages 5G UC offers remote workers compared to current-generation networks. Continue Reading
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Feature
16 Dec 2019
Mobile trends that will flourish and flop in 2020
In this roundup of UC blogs, analysts discuss mobile trends for 2020, how to choose the right digital whiteboard canvas and how video analytics could help retailers. Continue Reading
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News
14 Aug 2019
Fusion announces improvements to FusionWorks Pro UC
Fusion delivered enhancements to its UCaaS platform, FusionWorks Pro UC, developed on the company's Single Source cloud services platform. Continue Reading
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Feature
10 Jul 2019
Remote work elevates the importance of UC mobility
A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications. Continue Reading
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Answer
18 Jun 2019
Where does mobile video messaging fit in the enterprise?
Mobile video messaging has come a long way from its introduction to the enterprise. With the rise of remote work, mobile video has become more necessary than ever. Continue Reading
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Answer
14 Jun 2019
What role does UC mobility play in digital transformation?
Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map. Continue Reading
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News
04 Apr 2019
Symphony app brings online meetings to mobile phones
The Symphony app for iOS now supports audio and video meetings. The team collaboration vendor's Android client will get the feature this summer. Continue Reading
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News
20 Mar 2019
Fuze and Samsung partner to bring mobile UCaaS to the frontline
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries. Continue Reading
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News
13 Nov 2018
Cisco brings BroadSoft cloud PBX to Webex Teams
The integration of the BroadSoft cloud PBX with the messaging and meetings app Webex Teams gives midsize Cisco customers a clearer migration path to a cloud-only UC environment. Continue Reading
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News
09 Aug 2018
Facebook targets WhatsApp business messaging at large enterprises
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat. Continue Reading
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News
08 Jun 2018
Microsoft Teams mobile app matures, but interoperability lags
Microsoft has been quickly building out the capabilities of the Microsoft Teams mobile app, but businesses could find it clunky to use in conjunction with Skype for Business. Continue Reading
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Tip
24 Apr 2018
Will social messaging apps and Apple Business Chat supplant SMS?
The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers. Continue Reading
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Video
09 Apr 2018
New contact center services boost customer engagements
Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents. Continue Reading
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Tip
05 Mar 2018
Which business messaging app will prevail in the contact center?
Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy. Continue Reading
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Tip
14 Feb 2018
The evolution of unified communications technologies
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation. Continue Reading
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News
02 Feb 2018
How Apple Business Chat could change contact-center market
The Apple Business Chat release comes as many businesses are rethinking the role of the contact center, which could turn the platform into a market disruptor. Continue Reading
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Answer
11 Jan 2018
How do enterprise collaboration services affect mobile traffic?
The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks. Continue Reading
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Tip
08 Aug 2017
Apple Business Chat looks to polish customer messaging
Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers. Continue Reading
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News
02 Jun 2017
Microsoft makes Skype messaging more competitive
The latest Microsoft Skype messaging features bring needed improvements to the consumer app. But analysts say Skype for Business is unlikely to get the same attention this year. Continue Reading
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Answer
14 May 2015
How challenging is implementing BYOD in a UC environment?
What are some challenges of implementing BYOD in a UC environment? UC expert Jon Arnold explains the three high-level challenges organizations face with BYOD. Continue Reading