Team collaboration software
Team collaboration software provides a persistent, messaging-centric digital workspace, with features including chat, file sharing and video. Keep tabs on the evolution of the team collaboration market and learn how to evaluate the leading team collaboration tools.
Top Stories
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Tip
22 Sep 2023
Choose between Microsoft Teams vs. Zoom for conference needs
Weigh the pros and cons of Microsoft Teams vs. Zoom, and focus on ease of use, pricing, market share, video and telephony capabilities, and security requirements. Continue Reading
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News
19 Sep 2023
Smartsheet scales project management for larger customers
The work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers. Continue Reading
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Tip
05 Feb 2021
4 ways to optimize Microsoft Teams performance
Microsoft Teams has become a fundamental app for many companies. It's important to optimize Microsoft Teams performance to ensure users are getting the access they need. Continue Reading
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News
27 Jan 2021
Verizon resolves major Fios outage, seeks root cause
Verizon has resolved an issue in its fiber optic network that led to a major outage Tuesday. The outage affected tens of thousands of customers on the East Coast. Continue Reading
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News
27 Jan 2021
SAP, Microsoft partner against Salesforce
Starting in mid-2021, Microsoft and SAP plan to integrate Teams into the latter's business application portfolio. The move is seen as a response to rival Salesforce. Continue Reading
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News
22 Jan 2021
Massive Slack outage caused by AWS gateway failure
An AWS Transit Gateway failure led to Slack being down for nearly five hours earlier this month. The companies said they made changes to prevent such outages in the future. Continue Reading
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Feature
14 Jan 2021
Big Tech's uneasy balance of capitalism, censorship
Big tech companies' enforcement of acceptable use policies following Capitol riots is questioned, as some say First Amendment rights to free speech should extend to social networks. Continue Reading
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News
08 Jan 2021
Microsoft slow to fulfill request for more Teams channel control
Microsoft won't prioritize a feature that would let Teams users move channels between groups, despite tens of thousands of requests. Users have asked for the capability since 2016. Continue Reading
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News
07 Jan 2021
Twitter, Facebook bounce President Trump from their platforms
Twitter has permanently suspended President Trump's account. Facebook has banned the president until the end of his term and possibly beyond. Continue Reading
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News
05 Jan 2021
Slack restores service following major outage
Slack's messaging service is back up following a global outage that forced many customers to return to email for communications. Slack had not determined the cause. Continue Reading
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Tip
31 Dec 2020
Slate of Microsoft Teams enhancements to spur adoption in 2021
File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021. Continue Reading
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News
30 Dec 2020
Lower prices possible for AI headsets, webcams in 2021
In 2021, Jabra, Logitech and Poly could sell AI-powered headsets and webcams at prices more affordable to companies supporting employees working from home. Continue Reading
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News
24 Dec 2020
RingCentral acquires AI speech analytics startup DeepAffects
California-based startup DeepAffects uses AI speech analytics to collect data on voice and video calls. The information helps customers measure the productivity of meetings. Continue Reading
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Feature
23 Dec 2020
Remote work and AI drive the future of collaboration technology
As remote work and hybrid workforces become the new normal, collaboration technology needs to adapt. Tech leaders at WebexOne discussed the drivers for collaboration's evolution. Continue Reading
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News
22 Dec 2020
Zoom China exec accused of working for government
The Justice Department has accused a China-based Zoom executive of sending Chinese dissidents' personal information to the government. Zoom has fired exec Xinjiang Jin. Continue Reading
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News
18 Dec 2020
RingCentral offers Glip Pro+ for video, messaging
RingCentral Glip Pro+ is a rebranding of the messaging app Glip. The new standalone version combines Glip messaging and RingCentral Video. Continue Reading
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News
16 Dec 2020
New 8x8 CEO expected to improve business operations
Video conferencing company 8x8 selects former RingCentral COO Dave Sipes to replace outgoing CEO Vik Verma. Analysts expect Sipes to significantly improve 8x8 business operations. Continue Reading
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Quiz
16 Dec 2020
Test your knowledge of 2020's UC and collaboration news
Wrap up 2020 with a look back at the top UC and collaboration news of the year. From Zoom lawsuits to Slack's acquisition, test your knowledge of the news that redefined the market. Continue Reading
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News
11 Dec 2020
Cisco overhauls Webex with slew of new features
Webex will soon provide calling, messaging and video in one user interface, live translation for multiple languages, and the ability to send emojis through hand gestures. Continue Reading
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News
09 Dec 2020
Cisco to boost contact center offering with IMImobile buy
Cisco plans to acquire IMImobile for $730 million to improve Cisco's contact center offering through the U.K. company's messaging and voice APIs. Continue Reading
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News
04 Dec 2020
Microsoft overhauls calling interface in Teams
Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen. Continue Reading
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News
03 Dec 2020
Salesforce-Slack acquisition a threat to Microsoft Teams
Salesforce's $27.7 billion acquisition of Slack could make the company a stronger competitor against the Microsoft 365 office productivity suite that includes Slack rival Teams. Continue Reading
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News
24 Nov 2020
Users demand virtual timer on Teams, Webex, Zoom
Meeting organizers on Microsoft Teams, Cisco Webex and Zoom want a virtual timer that limits how long participants speak and take breaks during video conferences. Continue Reading
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News
20 Nov 2020
Microsoft announces free version of Teams video calls
Microsoft's holiday-inspired free video conferencing lets people with a personal Teams account invite up to 300 participants, who do not need Teams accounts to join. Continue Reading
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News
19 Nov 2020
Cisco releases patches for 3 Webex vulnerabilities
Cisco has patched three vulnerabilities that allowed malicious actors to enter meetings and waiting rooms as 'ghosts' and stay on -- even after being removed. Continue Reading
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News
17 Nov 2020
Google to roll out new privacy settings for Workspace
Google will soon provide controls for turning off Workspace app features like smart compose, smart reply and tabbed inbox in Gmail to allow for more user privacy. Continue Reading
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Tip
06 Nov 2020
Whiteboard apps support virtual ideation for remote teams
Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on. Continue Reading
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News
30 Oct 2020
Zoom Phone to get spam blocking, 911 services
Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology. Continue Reading
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News
30 Oct 2020
Webex Legislate dashboard lets politicians vote, confer
Cisco announced the coming of Webex Legislate, a dashboard that lets legislators confer in breakout rooms, vote on legislation, tally the votes and review who voted for what. Continue Reading
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News
22 Oct 2020
RingCentral offers bulk SMS for reaching customers
A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions. Continue Reading
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Tip
19 Oct 2020
Speech recognition use cases enable touchless collaboration
For companies bringing workers back to the office, touchless collaboration is key. These three speech recognition use cases can help make that transition easier. Continue Reading
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News
15 Oct 2020
Zoom opens marketplace to apps that run within its platform
Zoom plans to introduce by the end of the year nearly three dozen third-party extensions to its video conferencing platform. Zoom will offer the apps in its marketplace. Continue Reading
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News
09 Oct 2020
Slack introduces cross-company direct messaging
Slack plans to launch the new messaging feature next year. New capabilities set for this year include audio and video messaging and verification of participants in shared channels. Continue Reading
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News
08 Oct 2020
Google announces G Suite overhaul with Google Workspace
The new Google Workspace will let people use Meet or Chat to collaborate on projects while working in the office suite's other products, including Docs, Sheets or Slides. Continue Reading
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Feature
30 Sep 2020
Microsoft Teams updates address employee engagement
In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans. Continue Reading
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News
25 Sep 2020
Zoom addresses accessibility for deaf and hard of hearing
Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter better while viewing presentations. Continue Reading
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News
24 Sep 2020
Microsoft unveils Teams breakout rooms and more at Ignite
The long-awaited breakout rooms for Microsoft Teams were introduced at Ignite, along with support for more meeting participants and better ways to conduct presentations. Continue Reading
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Answer
24 Sep 2020
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking. Continue Reading
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News
11 Sep 2020
Zoom launches two-factor authentication
Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from Cisco and Microsoft. Continue Reading
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News
10 Sep 2020
Slack leans on Connect for future growth
Slack executives tout Slack Connect as a source of additional revenue over the next four months. The collaboration company reported this week slowing revenue growth. Continue Reading
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News
02 Sep 2020
Users demand threaded replies to Microsoft Teams messages
Microsoft users have taken to a forum to demand threaded replies to Teams messages. The feature for organizing group conversations is already possible on Slack and Webex Teams. Continue Reading
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News
13 Aug 2020
Alcatel-Lucent Enterprise embraces RingCentral UCaaS
The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better cloud-based communications than ALE currently provides. Continue Reading
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News
30 Jul 2020
Yammer redesign includes tighter Microsoft Teams integration
The Yammer redesign underscores Microsoft's renewed commitment to the social networking app after years of speculation that it would discontinue the product and focus on Teams. Continue Reading
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Tip
29 Jul 2020
Learn the top 8 most useful Microsoft Teams tips and tricks
Enhance employee collaboration and workflow with these eight Microsoft Teams tips and tricks, including productivity-boosting app integrations and guest access for external users. Continue Reading
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News
23 Jul 2020
G Suite users glad to finally get unified collaboration interface
Google has added team project channels and video conferencing to the G Suite app Gmail. The move provides G Suite with its first unified interface for collaboration. Continue Reading
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News
17 Jul 2020
Microsoft Teams users seek better channel management tools
Microsoft has kept two highly demanded channel management features for Microsoft Teams on the backlog since 2018. Continue Reading
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News
10 Jul 2020
Slack acquires directory startup Rimeto to create social network
Slack acquired business directory software maker Rimeto in a bid to promote more social connections on its platform. Continue Reading
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News
26 Jun 2020
Slack expands shared channels, but limits remain
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature. Continue Reading
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News
19 Jun 2020
Microsoft Teams, consumer Skype interoperability now available
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations. Continue Reading
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News
12 Jun 2020
Google Chat launches as option in Gmail, replacing Hangouts
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail. Continue Reading
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Feature
12 Jun 2020
Microsoft Teams meetings tutorial offers best practices
In this Microsoft Teams meetings tutorial, learn the features and functionalities of virtual meetings and live events, from customizing meeting requests to sharing content. Continue Reading
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Feature
12 Jun 2020
Making the most of meetings in Microsoft Teams
Meetings in Microsoft Teams are vital to support remote collaboration. Learn what role Teams meetings should play in your organization and where the platform must improve. Continue Reading
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News
11 Jun 2020
Users eager for Slack to improve video calling
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling. Continue Reading
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News
05 Jun 2020
Users waiting for Cisco to expand Webex waiting rooms
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings. Continue Reading
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News
21 May 2020
Pandemic could accelerate convergence of audio, video calling
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor. Continue Reading
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News
15 May 2020
At long last, Microsoft Teams to get multiwindow support
Microsoft Teams is finally getting multiwindow support to help with multitasking. Continue Reading
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Tip
07 May 2020
Enterprise collaboration market upended as remote work surges
The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment. Continue Reading
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News
30 Apr 2020
Users demand improvements to Microsoft Teams calendar
Users must sometimes toggle between Microsoft Teams and Outlook to get work done because of features missing from the calendar in Teams. Continue Reading
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Feature
29 Apr 2020
Team collaboration tools ease remote work management
As employees continue to work from home, team collaboration apps can provide organizations with the tools they need to support remote work management and engagement. Continue Reading
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News
23 Apr 2020
Demand grows for using multiple accounts in Microsoft Teams
The inability to log in to multiple accounts on desktop in Microsoft Teams is increasingly annoying users. The vendor has not said when the feature will launch. Continue Reading
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Feature
21 Apr 2020
Managing multiple collaboration tools in the workplace
Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps. Continue Reading
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Answer
30 Mar 2020
What collaboration metrics determine an app's business value?
Collaboration tools offer organizations benefits, including increased productivity. Learn which collaboration metrics can provide insight into the business value of these tools. Continue Reading
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Tip
27 Mar 2020
5 key Microsoft Teams capabilities to support remote work
Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure. Continue Reading
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News
19 Mar 2020
Slack redesigns app as Microsoft Teams hits 44 million users
Slack introduced several features that make its app look more like Microsoft Teams, which now has 44 million daily active users. Continue Reading
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News
16 Mar 2020
Coronavirus: Microsoft Teams outage disrupts remote working
A Microsoft Teams outage on Monday disrupted the workday of many users working from home around the world in efforts to avoid spreading the new coronavirus to co-workers. Continue Reading
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News
13 Mar 2020
Coronavirus tests scalability of cloud collaboration services
A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity. Continue Reading
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News
28 Feb 2020
Cloud UC vendors rush to build Microsoft Teams integrations
Cisco, RingCentral and Fuze this month released or improved Microsoft Teams integrations. Continue Reading
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News
21 Feb 2020
Users push for Outlook tab in Microsoft Teams
A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018. Continue Reading
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News
19 Feb 2020
Limitations of Microsoft Teams private channels rankle users
After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature. Continue Reading
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Feature
17 Feb 2020
Cisco collaboration products unify UC, admin and productivity tools
In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites. Continue Reading
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News
13 Feb 2020
External collaboration in Webex Teams limited by new security control
Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins. Continue Reading
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News
06 Feb 2020
Avaya revamps team collaboration app Avaya Spaces
Avaya is offering the messaging and meetings app Avaya Spaces for no additional charge to customers enrolled in its subscription licensing program. Continue Reading
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News
03 Feb 2020
Microsoft Teams outage sparks user anger, needling
Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate. Continue Reading
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Feature
03 Feb 2020
Managing external collaboration from start to finish
External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners. Continue Reading
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News
31 Jan 2020
Report: Nearly one-third of Office 365 customers also use G Suite
The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta. Continue Reading
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News
29 Jan 2020
Cisco to release add-on for Webex meeting transcription
A new transcription service from Cisco will help users take notes during Webex meetings. Continue Reading
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News
24 Jan 2020
Microsoft faces hurdles in selling Teams to first-line workers
Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said. Continue Reading
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News
15 Jan 2020
Launch of Microsoft Teams, consumer Skype integration set for Q1
Integration between Microsoft Teams and consumer Skype is now scheduled to launch sometime in the first quarter. Previously, the vendor said it would go live this month. Continue Reading
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News
10 Jan 2020
Microsoft Teams to add smartphone walkie-talkie feature
Microsoft Teams is getting a smartphone walkie-talkie app. The feature is expected to launch in private preview by mid-2020. Continue Reading
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News
23 Dec 2019
Office 365 vs. G Suite: Google embraces UC to rival Microsoft
It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft. Continue Reading
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News
19 Dec 2019
Microsoft Teams, consumer Skype interoperability launches in January
The upcoming integration between Microsoft Teams and consumer Skype will let users of each app message and call one another. Continue Reading
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Guide
18 Dec 2019
How best to put collaboration tools to work for your team
With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them. Continue Reading
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News
12 Dec 2019
Microsoft Teams for Linux launches in public preview
The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the open source operating system for years. Continue Reading
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News
12 Dec 2019
Microsoft offers few upgrades for Skype server in 2019
Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams. Continue Reading
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News
06 Dec 2019
Zoom Chat update takes vendor further beyond video
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market. Continue Reading
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Answer
03 Dec 2019
How can organizations support UC for frontline employees?
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers. Continue Reading
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Feature
22 Nov 2019
How speech recognition can augment UC workflows
Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants. Continue Reading
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News
20 Nov 2019
Microsoft Teams reaches 20 million users, threatening Slack
Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among the 200 million workers using Office 365. Continue Reading
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News
13 Nov 2019
Slack services partners to help vendor target enterprises
Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies. Continue Reading
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News
07 Nov 2019
Cisco enhances Webex Teams meetings, expands PBX support
Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor. Continue Reading
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News
06 Nov 2019
Microsoft Teams adds private channels, room appliances
After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers. Continue Reading
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News
24 Oct 2019
Google hires former Microsoft Office exec to run G Suite
Google has hired Javier Soltero, a former corporate vice president in charge of Outlook, Office and Cortana at Microsoft, to run G Suite. Continue Reading
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Feature
23 Oct 2019
Workplace by Facebook app finds its enterprise footing
The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication. Continue Reading
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Feature
23 Oct 2019
Team collaboration platform benefits and challenges
Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform. Continue Reading
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News
23 Oct 2019
Developers get new tools to improve Slack integrations
Developers are getting new tools for building Slack integrations that are easy to access and use. Continue Reading
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News
09 Oct 2019
Workplace by Facebook enhances video calling, hits 3M paid users
Facebook will soon integrate Workplace by FB with its Portal video calling devices. Continue Reading
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News
26 Sep 2019
New bundle pairs Cisco security products with Webex Teams
Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams. Continue Reading
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Guide
26 Sep 2019
How unified communications is getting down to business
This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers. Continue Reading
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Feature
25 Sep 2019
Enhancing business processes with intelligent virtual assistants
In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs. Continue Reading
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News
20 Sep 2019
Cisco brings Webex Teams messaging to UC-One SaaS
Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering. Continue Reading
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News
18 Sep 2019
Launch of private channels in Microsoft Teams delayed
Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November. Continue Reading
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Feature
11 Sep 2019
Understanding the components of team collaboration tools
Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems. Continue Reading