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What are the benefits of a knowledge base?

As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score and overall efficiency.

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How to build a WordPress knowledge base

A knowledge base lets customers quickly find answers to their questions, which benefits CX. Organizations can use WordPress plugins and themes to build their own knowledge bases.

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CRM vs. CMS: How they differ and how to integrate them

CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management as well as automate sales and marketing strategies.


Box to inject generative AI into content management platform

The vendor is working with OpenAI to put the AI research lab's GPT technology into its content management platform. Challenges include limiting AI copyright breaches.

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Pro+ Content Management Downloads

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Enterprise Content Management Basics

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    Power Platform

    Power Platform is an intuitive and collaborative platform from Microsoft.

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    information rights management (IRM)

    Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access.

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    Microsoft Office Delve

    Microsoft Office Delve is a search engine and discovery tool for the Microsoft Office 365 productivity suite.

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