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What are the benefits of a knowledge base?
As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score and overall efficiency.
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How to build a WordPress knowledge base
A knowledge base lets customers quickly find answers to their questions, which benefits CX. Organizations can use WordPress plugins and themes to build their own knowledge bases.
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CRM vs. CMS: How they differ and how to integrate them
CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management as well as automate sales and marketing strategies.
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Box to inject generative AI into content management platform
The vendor is working with OpenAI to put the AI research lab's GPT technology into its content management platform. Challenges include limiting AI copyright breaches.
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Software & Services Get Started
CRM vs. CMS: How they differ and how to integrate them
CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management as well as automate sales and marketing strategies.
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Content Collaboration News
Adobe adds new Acrobat extension PDF tools in Google Chrome
The updates let Google Chrome users alter PDF documents by adding comments, markups, highlights, signatures and image cropping all from the browser window.
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Information Management and Governance Evaluate
8 free SEO keyword research tools to explore
SEO keyword research tools can help marketing teams create the content their audiences want to see. Free tools include Google Search Console, Keyword Surfer and Semrush.
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Enterprise Search Platforms & Strategy Get Started
How to incorporate social media into SEO strategies
While social media marketing and SEO seem like two separate practices, when used together, they can enhance any organization's digital marketing strategy.
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Knowledge Management Evaluate
8 software tools for knowledge sharing and collaboration
Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can improve teams' hybrid collaboration processes.
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Data management strategies Evaluate
Empower decision-making with real-time insights
Using the right strategies is a crucial key to unlocking the benefits of real-time analytics and empowering organizations with agile data-driven decision-making.
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8 software tools for knowledge sharing and collaboration
Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can improve teams' hybrid collaboration processes.
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What are the benefits of a knowledge base?
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How to build a WordPress knowledge base
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CRM vs. CMS: How they differ and how to integrate them
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Problem Solve
How to make a successful e-commerce website
E-commerce sites can offer a high ROI because they require less investment than physical stores. However, they may fail to generate revenue without proper design and marketing.
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When has a business outgrown its e-commerce system?
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Popular business use cases for PowerApps
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Content services simplify content migration process
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Top 8 knowledge base products in 2023
A knowledge base can help organizations increase brand loyalty and customer satisfaction. Top knowledge base products include Heroic KB, ProProfs and ServiceNow.
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8 SharePoint Syntex best practices
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3 benefits of product information management systems
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What are the top benefits of knowledge management?
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E-Handbook | December 2021
Content collaboration tools shift into hyperdrive
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E-Handbook | September 2021
Automated document management system tools transform workflows
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E-Handbook | August 2020
Adobe Sign business workflows bypass COVID-19 restrictions
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E-Handbook | August 2020
Content collaboration tools streamline digital media workflows
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E-Handbook | October 2019
AI optimizes content management workflows, personalizes CX
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Enterprise Content Management Basics
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Power Platform
Power Platform is an intuitive and collaborative platform from Microsoft.
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information rights management (IRM)
Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access.
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Microsoft Office Delve
Microsoft Office Delve is a search engine and discovery tool for the Microsoft Office 365 productivity suite.
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Content management software and services
Box to inject generative AI into content management platform
The vendor is working with OpenAI to put the AI research lab's GPT technology into its content management platform. Challenges include limiting AI copyright breaches.
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Content collaboration
Adobe adds new Acrobat extension PDF tools in Google Chrome
The updates let Google Chrome users alter PDF documents by adding comments, markups, highlights, signatures and image cropping all from the browser window.
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Content management software and services
OpenText's CEO on content AI, cloud strategy and hybrid work
OpenText CEO Mark Barrenechea discusses the state of Magellan, the massive Micro Focus acquisition, the metaverse and more in this wide-ranging conversation.