Features

Features

• Desktop video conferencing hardware now built for hybrid work

  Desktop video hardware offers organizations hybrid work benefits, including high-quality video for home workers and simplified IT management. But getting buy-in can be a challenge.  Continue Reading

• Composable ERP strategy: Key benefits and steps for success

  In this Q&A, ERP expert Sanjay Mhaskey explains the advantages and challenges of composable ERP and how to decide if this major architectural change to core systems is worthwhile.  Continue Reading

• 9 RPA use cases in finance and accounting

  RPA can automate repetitive finance and accounting work, but strong use cases require clean data, process redesign, governance, controls and human review.  Continue Reading

• Secure Enclave vs. TPM vs. HSM: What IT should know

  The Secure Enclave offers hardware-isolated security for Apple devices. Learn how it compares with TPM and HSM technologies, as well as the best uses for these three approaches.  Continue Reading

• 3 strategies for better finance-IT collaboration

  Lack of communication between a company's finance and IT departments can cause problems with organizational goals and decisions. Learn how to improve finance-IT collaboration.  Continue Reading

• How AI leaders can build an AI feature inventory

  Traditional software inventories miss many embedded AI features. Learn what an AI feature inventory should include and how it improves visibility, governance and planning.  Continue Reading

• 5 advantages and disadvantages of using AI in HR

  AI can help HR teams save valuable time and improve service, but bias, accuracy, transparency and legal risks require governance before broader adoption.  Continue Reading

• Configuration sprawl is hidden software debt

  Enterprise software configuration sprawl grows through fields, workflows, roles and settings that become harder to govern over time.  Continue Reading

• Mobile governance has to follow the data

  Mobile security, endpoint audits and compliance must become ongoing governance functions as mobile apps and devices become part of the enterprise data lifecycle.  Continue Reading

• 10 steps to support your HCM system post-go-live

  Post-go-live HCM support requires clear ownership, issue tracking, training, documentation and vendor planning. Use these 10 steps to improve adoption.  Continue Reading

• How to prevent scope creep in your ERP implementation

  Scope creep can cause major problems for an ERP implementation. Learn what it is and how to prevent it, including some specific steps project teams should follow.  Continue Reading

• SaaS releases need business discipline

  SaaS releases can change workflows, reports, permissions and user experience. Enterprises need a repeatable way to decide what matters.  Continue Reading

• Top change management tips for ERP implementation success

  Not taking change management seriously is a surefire road to ERP implementation failure. Learn how CIOs and other leaders can do it right and boost the likelihood of success.  Continue Reading

• Mobile apps are enterprise data's first mile

  Mobile apps are becoming a primary access point for enterprise software and a critical point of data capture, integration and app delivery.  Continue Reading

• AI agents in enterprise software: Questions to ask vendors

  Before deploying AI agents in the enterprise, it is essential to ask vendors critical questions about governance, security, compliance, accountability and operational risk.  Continue Reading

• What iPhone encryption means for enterprise mobile security

  Encryption comes baked into Apple devices, but iPhones also have some significant enterprise-level protections that mobile administrators must enable and deploy policies for.  Continue Reading

• Should you move to SaaS ERP? Top factors to consider

  Although SaaS ERP holds the promise of agility for many companies, understanding the nuances of migration is critical. Here are six areas to consider.  Continue Reading

• 4 shutdown risks that complicate legacy modernization

  Turning off a legacy system requires more than a replacement. Teams need to resolve integrations, access, ownership and fallback habits first.  Continue Reading

• AI in hospitality: When it works and when it doesn't

  Carnival Corp. global Chief Human Resources Officer Bettina Deynes shares the company's AI use cases, challenges and situations that she believes will always require humans.  Continue Reading

• How Microsoft moved an SAP ECC billing system to S/4HANA private cloud

  Extensive code testing and SNP's selective data migration ensured safe 24-hour cutover of the SAP BRIM system Microsoft uses for Xbox billing and other usage-based commerce.  Continue Reading

• 6 cloud ERP implementation challenges and how to solve them

  Addressing risks early and closely monitoring the cloud ERP implementation process can help avoid problems down the road. Learn about some of the most common challenges.  Continue Reading

• 7 essentials for better HR software change management

  HR software change management requires more than training before go-live. Learn how HR, IT and business leaders can improve adoption, communication and support.  Continue Reading

• 4 hidden dependencies that keep legacy systems alive

  Legacy system modernization should start with finding the reports, workflows, data and business habits that still make old software necessary.  Continue Reading

• Evaluating today's 10 leading ERP software vendors

  Read this overview to learn the strengths, market positioning and major product lines of 10 market leaders in ERP, with quick takes from analysts and advice on how to buy.  Continue Reading

• 9 supplier relationship management benefits for resilience

  Strong supplier relationship management helps companies reduce disruption risk, improve collaboration, manage costs and build more resilient supply chains with strategic suppliers.  Continue Reading

• Industrial AI agents are not autonomous equipment

  Industrial AI agents can help coordinate work across systems, but full autonomy still depends on data, verification, oversight and human judgment.  Continue Reading

• Connected workers are industrial AI's proving ground

  Agentic AI is making the value of connected worker platforms more visible. Industrial AI needs current frontline context before it can support execution.  Continue Reading

• 10 best practices for managing strategic supplier partnerships

  Managing strategic supplier partnerships is essential for good supply chain management. Learn which practices can help strengthen them.  Continue Reading

• Understanding persistent vs. nonpersistent VDI

  Persistent and nonpersistent VDI differ in storage, personalization, security, app delivery and management. Learn how IT should choose the right model.  Continue Reading

• How software contract structure can maximize long-term value

  Lock in a low price today, and enterprise software leaders might be locked out of tomorrow. In a fast-moving tech market, contract flexibility beats the opening number.  Continue Reading

• Understand methods for virtual application delivery

  Virtual app delivery technologies help centralize management and provide consistent UX across distributed workforces. But how do organizations know which delivery methods to use?  Continue Reading

• 6 ownership gaps that make software governance harder

  Software governance breaks down when ownership is split across platforms, budgets, rules, data, access and vendor-led changes. These gaps need names.  Continue Reading

• Partial automation is the real promise of AI agents

  The near-term value of AI agents is partial automation. Buyers should ask what is automated now, what systems agents touch and who owns the workflow.  Continue Reading

• How agentic AI can transform ERP for your business

  Experts say agents could soon automate various ERP workflows, but the risk of error is significant, and the necessary data infrastructure and business context aren't yet in place.  Continue Reading

• 5 integration checks to make before software rollouts harden

  Software rollouts can lock in before teams know how data, handoffs, automation and context will work. These checks help expose the gaps earlier.  Continue Reading

• AI demos are not enterprise deployment plans

  Agentic AI can work, but demos and pilots do not prove production readiness. Buyers need evidence that workflows, data and governance can scale.  Continue Reading

• CIOs must rethink governance for AI collaboration tools

  AI is transforming collaboration platforms into knowledge repositories, creating new governance challenges around data retention, access and compliance.  Continue Reading

• Cartelligent uses AI to connect buyers with sales experts

  A car broker service deployed RingCentral AI to analyze incoming caller intent and route buyers to the appropriate team member, which reduces missed sales opportunities.  Continue Reading

• How to decide which AI features are worth turning on

  Enterprise leaders must strategically evaluate embedded AI features based on operational impact, risk and cost using clear governance frameworks and accountability measures.  Continue Reading

• How leaders can spot AI drift before it hurts the business

  The companies that win with AI aren't those with the best models at launch; they're the ones who notice when things start to slip and respond before their customers do.  Continue Reading

• 5 control points shaping the desktop access layer

  Enterprise desktop strategy is no longer just device or OS planning. It now depends on browser access, SaaS policy, identity and device trust.  Continue Reading

• What CIOs need to understand about mobile development

  According to author Brian Chavis, the effect that mobile development has on timing in enterprise systems requires new strategies from organizations and their IT teams.  Continue Reading

• ERP implementation teams: Roles, responsibilities, structure

  Assembling an ERP project team is challenging because implementations affect many departments. Review the key roles and duties every project should include.  Continue Reading

• ERP contracts: What you need to consider before negotiating

  Negotiating an ERP contract requires coordination across legal, IT, finance and business teams. Learn what to review before signing or renewing.  Continue Reading

• The ERP HR module: Key features explained

  ERP systems often include an integrated HR or HCM module. Learn what it does, how it supports employee lifecycle processes and how it compares with standalone HR suites.  Continue Reading

• How AI is reshaping the software build vs. buy decision

  AI is making custom development more accessible, but it also shifts governance, integration responsibility and long-term cost back onto the enterprise.  Continue Reading

• 7 key ERP features for your business to consider

  Analysts say the focus should be on key tasks and business processes instead of the technology, and they share their advice on the features that do the most to add value.  Continue Reading

• Why ERP initiatives struggle to deliver business value

  ERP initiatives often underperform not because the software fails, but because organizations struggle with accountability, governance, complexity and change management.  Continue Reading

• The UC stack is becoming a data platform

  Meetings, chats, recordings, transcripts and AI summaries are turning UC platforms into enterprise data environments that need governance and ownership.  Continue Reading

• Citizen developers need a sandbox, not a blank check

  Citizen AI can help business users solve local problems, but enterprises need bounded contextual autonomy to govern data, actions and ownership.  Continue Reading

• Citizen developers move AI closer to the work

  Generative AI expands what citizen developers can build, making formal programs more important as business users create tools closer to real work.  Continue Reading

• AI feature spend is the new software cost-control problem

  Embedded AI features turn software cost control into an operating problem involving usage, ownership, renewals, value tracking and budget accountability.  Continue Reading

• Hybrid architecture as a permanent enterprise model

  Hybrid architecture is no longer a waypoint on the path to full cloud adoption. It's the destination. Success depends on governance, accountability and application-driven design.  Continue Reading

• CX orchestration is the new hard part

  Enterprises have plenty of CX tools, channels and AI features. The harder problem is coordinating the work, data, handoffs and ownership behind them.  Continue Reading

• AI decision trails are the new audit trail

  As AI tools summarize, score, route, recommend and move work forward, enterprises need records that show what the AI shaped, what humans reviewed and who owned the final decision.  Continue Reading

• Why midmarket buyers are rethinking their UCaaS strategies

  Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and compliance capabilities.  Continue Reading

• Autonomous service still needs a human handoff

  AI agents, robots and automation can handle more service work, but customer service still needs human judgment, clean handoffs and coordinated ownership.  Continue Reading

• ERP data becomes AI's next control problem

  AI agents and assistants need ERP data to work well, but exposing that data raises new questions about governance, context, security and ownership.  Continue Reading

• Nemours Children's Health scales hospital-at-home as an operating model

  Through its Advanced Care at Home program, Nemours Children's Health built an Epic-integrated operating model to coordinate workflows, expand capacity and support care delivery.  Continue Reading

• Where enterprise sustainability reporting often breaks down

  Despite evolving into a core business priority, many sustainability initiatives fail. Leaders can circumvent this by integrating the right software and implementing best practices.  Continue Reading

• Context is key: The limits of experience analytics software

  Experience analytics can show behavior, journeys and sentiment, but without operational, cultural, service and workflow context, organizations risk optimizing the wrong things.  Continue Reading

• SAP agent helps Aeropuertos Argentina mitigate weather challenges

  Aeropuertos Argentina's S.N.O.W. Agent combines information from weather and runway sensors to attempt to improve airports' responses to snow and ice.  Continue Reading

• AI agents can speed up work without simplifying it

  AI agents might simplify work for users, but enterprises still need workflow mapping, process visibility and human oversight to manage hidden complexity.  Continue Reading

• AI agents need boring rules to do useful work

  Agentic AI promises autonomy, but useful enterprise agents still depend on rules, context, governance, permissions and trusted systems of record.  Continue Reading

• Top records management certifications to consider

  Records management certifications can help professionals build expertise in information governance, privacy, security, compliance and records lifecycle management.  Continue Reading

• How to prevent employee burnout: The essentials

  Preventing employee burnout can be difficult, but CHROs should encourage their organizations to put strategies in place that help employees before they hit that point.  Continue Reading

• Turn data exhaust into business direction

  Calls, chats, tickets and customer interactions already create operational analytics signals. The challenge is turning that data into decisions without dashboard overload.  Continue Reading

• Avaya CX service blends AI, robots and human interactions

  Avaya has partnered with avatarin to unify customer interactions among AI, remote human agents and physical spaces. The goal is to improve contextual customer service.  Continue Reading

• AI hiring needs a decision trail

  AI hiring tools can speed interviews and assessments, but employers need a decision trail that shows what AI shaped, what humans reviewed and who owned the final call.  Continue Reading

• How cohort analysis improves marketing decisions

  Data scientist Arun Prem Sanker explains how cohort analysis can improve segmentation, retention, personalization and customer lifetime value.  Continue Reading

• Why context engineering is the next enterprise software priority

  As enterprises deploy AI agents across business systems, context engineering is emerging as a critical discipline for governance, accuracy and ROI.  Continue Reading

• The AI pilot passed the test, but the workflow failed

  AI agents can pass controlled pilots and still fail in production if organizations have not mapped the workflow, handoffs, exceptions and human review points.  Continue Reading

• Who owns software adoption after launch?

  A platform can go live while adoption remains unfinished. Leaders need to know who owns the handoff between software rollout and real workflow change.  Continue Reading

• Software change stalls when adoption begins

  Software change often gets stuck between rollout and real adoption, when training, ownership, process redesign and employee habits determine whether the investment works.  Continue Reading

• Answer engines put marketing tools on notice

  Answer engines are changing how buyers find info, shifting marketing software beyond SEO and campaigns into brand interpretation, data synthesis and AI decisions.  Continue Reading

• Explore UCaaS architecture options and when to choose them

  The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs.  Continue Reading

• AI should remove friction, not agents, from contact centers

  No, AI will not fully replace contact center agents. Human, voice-based customer conversations that are transcribed are becoming a data gold mine for organizations.  Continue Reading

• ERP API integrations: Top challenges and tips for success

  The explosion in enterprise apps makes it more important than ever to have ERP with the right integration capabilities. Understand your options so you can get started.  Continue Reading

• 8 AI use cases in manufacturing

  Manufacturers are moving from AI experimentation to practical use cases that improve productivity, product quality, maintenance and supply chain decision-making.  Continue Reading

• How to choose an HR software system in 2026: A complete guide

  Buying the right HR tools is more critical than ever. This step-by-step guide helps you identify your needs, understand the technology and pinpoint the features that matter most.  Continue Reading

• The UC stack gets the policy job

  As UCaaS platforms add AI and become central to hybrid work, enterprises need to balance cloud scale with control over communications data, compliance and policy.  Continue Reading

• Fix the service path before you optimize it with AI

  Contact center AI can improve routing, self-service and agent support, but it cannot fix weak journey design, broken handoffs or service problems created upstream.  Continue Reading

• How AI reshapes upselling in customer experience platforms

  With help from AI insights, CX platforms can unify product usage data, customer behavior and engagement signals to identify upsell opportunities.  Continue Reading

• The next enterprise AI problem is visibility

  As AI disappears into approved software, browsers and everyday workflows, enterprises face a harder question than access: how to see, govern and control what AI is already doing.  Continue Reading

• When collaboration starts becoming operational drag

  What looks like healthy teamwork can mask unclear ownership, weak decision rights and fragmented tools that slow execution, raise costs and wear people down.  Continue Reading

• Who owns the outcome? Accountability in the hybrid enterprise

  Hybrid operating models reveal hidden accountability gaps across enterprise systems. Learn how leaders define decision rights, assign ownership and improve auditability.  Continue Reading

• Data sovereignty becomes a double-edged sword for UC

  The growing demand for data sovereignty in UC requires a careful balancing act between the scalability of modern collaboration tools and control over security and privacy.  Continue Reading

• AI pricing is turning into a software management problem

  As vendors embed AI into products, bundle it into suites and add orchestration layers, enterprises are finding AI harder to price, isolate and manage.  Continue Reading

• AI could earn trust in transactional work first

  AI might initially earn trust in transactional work, where narrower tasks, cleaner data and clearer oversight make procurement and manufacturing stronger proving grounds.  Continue Reading

• The front office is being rebuilt around AI workflows

  The front office is being rebuilt as AI moves from add-on features into connected workflows spanning customer service, research, marketing, data and business outcomes.  Continue Reading

• HR AI is becoming a change management story

  AI in HR software is changing employee experience and HR workflows, turning automation into a broader story about rollout, trust and change management.  Continue Reading

• Digital transformation: Balancing speed and governance

  The success of digital transformation hinges on balancing rapid innovation with strong governance to avoid risks like fragmentation, technical debt and operational instability.  Continue Reading

• 6 contact center trends shaping the future of customer service

  As organizations look to turn contact centers into strategic assets, AI is reshaping analytics, omnichannel communications and agent workflows -- but not without trade-offs.  Continue Reading

• How AI in enterprise software redefines work quality

  AI embedded in enterprise workflows accelerates output but challenges accountability, governance and quality metrics. Strong oversight and domain expertise are essential.  Continue Reading

• Orchestration is becoming enterprise AI's real test

  Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs without creating more risk.  Continue Reading

• How governance maturity affects M&A integration outcomes

  M&As are often based on valuation and strategic fit, but post-deal integration -- where governance maturity becomes critical -- determines whether they succeed or fail.  Continue Reading

• Inside the push to turn AI agents into suite functionality

  Salesforce, Oracle, Workday and Zoom are pushing AI agents into suites and workflows, but each is taking a different path toward practical enterprise adoption.  Continue Reading

• Where collaboration overload signals burnout risk

  Collaboration overload is a systemic issue, not a cultural one. Excessive meetings and unclear decision rights lead to burnout, operational drag and hindered growth.  Continue Reading

• Detroit Pistons' cloud phone migration enables AI expansion

  The Detroit Pistons ditched their on-premises phone system for RingCentral during an arena move. The migration enabled the organization to integrate AI with its contact center.  Continue Reading

• 7 tips for better HR software selection

  Finding the right software isn't just a one-stop shop. Organizations need to follow the right strategy before determining which HR software best fits their company.  Continue Reading