Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set your agents up for success with real-time information to boost their productivity.
Learn the results of a comprehensive CX survey that was was conducted, targeting both the practitioner and the consumer, with the goal to explore the current state of CX.
Learn how the most significant customer service solutions providers measures up and helps customer service solution professionals select the right one for their needs.
Learn how ServiceNow CSM offers a modern, scalable platform with the capabilities to enhance efficiency to drive metrics at the center of service businesses.
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. But those interactions won't happen at all if your organization fails to live up to customers' expectations—and these expectations are constantly evolving and expanding.
Continue Reading
This report explores the financial and operational benefits Best-in-Class companies achieve when adopting the right technologies to deliver frictionless customer experiences. Read on to learn how to lower costs, and increase employee effectiveness.
Continue Reading
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your guide for fueling seamless customer experiences.
Continue Reading
Customer Experience (CX) continues to evolve with the times forcing organizations to try to adapt with the changes. Read this paper for 4 ways to navigate the tides of change to emerge successful.
Continue Reading
Read this customer story to learn how Xerox utilized solutions from ServiceNow to overhaul its core processes including performance analytics to optimize field work and take their customer service to the next level.
Continue Reading
This paper examines how leading organizations are using technology to bravely navigate the era of new customer expectations. Read this guide to learn how to maximize engagement and revenue streams.
Continue Reading
This paper provides examples of customers who were able to achieve success with a single cloud-based workflow automation platform by ServiceNow.
Continue Reading
Achieving fast, efficient responses through live agents can be fraught with frustrations and challenges. This paper presents five findings about CX trends that can help meet these challenges head on.
Continue Reading
Find out how to optimise your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator data.
Continue Reading
Read this eBook to find out how you can drive more value for your business and customers while reducing costs and explore the latest innovations in customer and field service management.
Continue Reading
Load More
Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being ...
GEO can increase a brand's visibility in AI search, while SEO focuses on traditional search engines. Other differences include ...
Zoom makes it easy for Linux admins and users to access the app's capabilities, but there are still some steps you should take to...
Tariffs are driving up UC hardware costs, forcing vendors into supply chain shifts and price hikes. In response, many IT buyers ...
With open table data storage formats gaining popularity, the vendor's pending support for Apache Iceberg promotes flexibility ...
With open table data storage formats gaining popularity, the vendor's pending support for Apache Iceberg promotes flexibility ...
While the White House wants to ensure U.S. companies can export AI products, it's considering new export controls for ...
The cloud provider’s model release targets businesses looking for performance, cost-effectiveness and precision.
Only about one-fourth of supply chain executives have a formal AI strategy in place, according to new research from Gartner. That...
AI can play an important role in helping companies maintain the right inventory levels. Learn more about other benefits of using ...