Field Service Management

Benefits and challenges of a headless CMS
Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning ...
7 SharePoint problems that spur customers to leave the platform
SharePoint is a well-known content management and collaboration platform. Despite its popularity, it can introduce many ...
5 benefits of enterprise search
With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers ...

Fixed-mobile convergence could solve UC services gap
With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on ...
How to use Copilot in Teams meetings, chat and phone calls
Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps ...
Enhanced 911 transitions to Next Generation 911
Next Generation 911 has improved calling features compared to Enhanced 911, especially when locating callers. But businesses face...

What is a data protection officer (DPO) and what do they do?
Today's DPO must juggle technical, legal and collaborative skills in the shadow of more sophisticated data breaches, tougher data...
MongoDB launches tools for developing generative AI apps
The database vendor's new capabilities include Atlas Stream Processing to enable real-time model updates and Atlas Search Nodes ...
Oracle adds vector search capabilities to database platform
The tech giant's update features capabilities aimed at enabling users to operationalize unstructured data as well as bring AI to ...

Best practices for getting started with MLOps
As AI and machine learning become increasingly popular in enterprises, organizations need to learn how to set their initiatives ...
Salesforce open model AI strategy aims for trust, automation
The CRM and CX giant is leaning on generative AI for sales and customer service applications and is aiming to ensure that users ...
How to train an LLM on your own data
Retraining or fine-tuning an LLM on organization-specific data offers many benefits. Learn how to start enhancing your LLM's ...

6 ways to improve your reverse logistics
An efficient item returns process can help improve customer loyalty. Learn how to improve your reverse logistics strategy and ...
Microsoft, SAP add more AI to manufacturing, supply chain
At the Hannover Messe industrial show, Microsoft debuted Fabric AI for OT and IT data, and the copilot template for factory ...
How to create a simple supply chain map
A simple supply chain map can give insight into various areas, such as critical business challenges. Learn why manufacturing ...

Reduce field service costs with increased efficiency