Expert Advice
Practical guidance from industry experts on CIO
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Brand Experience Team/TechTarget
How to fit customer experience security into your strategy
Most organizations overlook security in their CX strategies. However, with collaboration, personalization, CIAM controls and more, organizations can offer a secure and positive CX.
Jessica Groopman • Oct. 22, 2026 -
Brand Experience Team/TechTarget
Cloud ERP deployment models: How to choose the right option
SaaS ERP is most often chosen by small and midsize enterprises as well as companies replacing a lightly modified legacy system. Learn the other cloud ERP deployment models.
James Kofalt • Oct. 22, 2026 -
Brand Experience Team/TechTarget
Customer journey mapping tools: What they do and how to choose one
Customers are more diverse and demanding than ever. Enterprises need sophisticated mapping tools to help them determine how to best serve potential buyers.
George Lawton • Oct. 21, 2026 -
Brand Experience Team/TechTarget
CX personalization: Why it’s important and how to deliver it
The more personalized the message, the better chance a brand has to increase loyalty and build customer retention. But beware of pitfalls. Here's how to get started.
George Lawton, Jonathan Bordoli • Oct. 21, 2026 -
Brand Experience Team/TechTarget
6 AI use cases for companies with hourly workers
An HRIS’s AI capabilities can help ensure that only required onboarding tasks for hourly workers are assigned to new hires and managers. Learn more use cases.
Eric St-Jean • Oct. 19, 2026 -
Brand Experience Team/TechTarget
Data center power crisis: How energy has become a business constraint
Business and IT leaders must now consider power availability when deciding where to locate data center capacity. Understand the variables and get tips on how to meet energy needs.
Damon Garn • Oct. 19, 2026 -
Brand Experience Team/TechTarget
Digital sovereignty vs. data sovereignty: Key differences
Here's how digital sovereignty contrasts with data sovereignty, as well as a framework CIOs can use to evaluate sovereignty risk.
Damon Garn • Oct. 16, 2026 -
Brand Experience Team/TechTarget
7 best practices when using recruitment chatbots in the age of AI
Recruitment chatbots could send incorrect replies to candidates. Here are some best practices to follow to help avoid problems.
Eric St-Jean • Oct. 12, 2026 -
Brand Experience Team/TechTarget
ERP iPaaS benefits hinge on careful planning, CIO involvement
iPaaS gives companies an option to integrate their ERP platforms with other software systems. Before taking that step, CIOs must ensure that everyone understands the benefits and risks.
James Kofalt • Oct. 8, 2026 -
Brand Experience Team/TechTarget
A CIO’s guide to ERP data governance: How to increase trust
CIOs play a critical role in making sure that the organization's critical ERP data is accurate, safe and accessible. One key to success: Assign the right ownership.
James Kofalt • Oct. 8, 2026 -
Brand Experience Team/TechTarget
Agentic AI use cases COOs can implement in the supply chain
Agentic AI can optimize production schedules based on asset availability and manage parts and supplies inventory. Learn more agentic AI supply chain use cases.
James Kofalt • Oct. 7, 2026 -
Brand Experience Team/TechTarget
ERP data cleanup should begin with business processes
Companies must start with a review of business processes to achieve long-term ERP data cleaning benefits like faster closes, reduced payment errors, accurate inventory and trustworthy AI. Learn more.
James Kofalt • Oct. 7, 2026 -
Brand Experience Team/TechTarget
4 potential risks from shadow AI use in accounting
Lack of AI oversight can lead to an increase in risk for any department, including accounting. Learn more about the risks of shadow AI.
Kevin Beaver • Oct. 5, 2026 -
Brand Experience Team/TechTarget
Top soft skills for CIOs, and how to get them
Today's CIOs need more than just technical prowess. Soft skills like emotional intelligence and conflict negotiation can help them lead effectively and drive meaningful change.
Simon Ratcliffe • Sept. 28, 2026 -
Brand Experience Team/TechTarget
What CFOs need to know about AI agent governance in accounting
Accounting AI agent governance begins with the compilation of a complete and accurate inventory of tools that are being used. Learn more about governance and what CFOs can do.
James Kofalt • Sept. 25, 2026 -
Brand Experience Team/TechTarget
How to gather and evaluate customer sentiment
Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.
Scott Sachs and Scott Robinson • Sept. 24, 2026 -
Brand Experience Team/TechTarget
Questions to ask ERP vendors before using AI agents
C-suite leaders must ask what tasks an AI agent performs and how much value it provides as a result. Learn other questions to ask ERP vendors about AI agents.
James Kofalt • Sept. 23, 2026 -
Brand Experience Team/TechTarget
A buyer’s guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
Griffin LaFleur • Sept. 23, 2026 -
Brand Experience Team/TechTarget
5 ERP integration challenges that COOs need to be aware of
COOs face five key ERP integration challenges: data compatibility issues, high costs, organizational resistance, security risks, and process misalignment. Proactive planning helps turn obstacles into opportunities.
James Kofalt • Sept. 23, 2026 -
Brand Experience Team/TechTarget
5 ways COOs can reduce inventory costs
COOs should suggest that their company start using AI/ML-powered demand planning tools that analyze historical data. Learn other strategies for reducing inventory costs.
James Kofalt • Sept. 22, 2026 -
Brand Experience Team/TechTarget
Top 8 customer support knowledge base software platforms
Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.
Jordan Jones • Sept. 22, 2026 -
Brand Experience Team/TechTarget
How COOs can manage inventory risk across systems and operations
COOs can help prevent data problems by adopting a rigorous approach to systems integration, data quality and data governance. Learn other actions to take.
James Kofalt • Sept. 21, 2026 -
Brand Experience Team/TechTarget
A practical guide to AI governance in contact centers
Enterprise CX leaders managing contact center AI need a governance framework to oversee access to customer data and set limitations and controls on AI capabilities.
Andrew Froehlich • Sept. 21, 2026 -
Brand Experience Team/TechTarget
Learn the 6 types of inventory risk
Excess inventory takes up warehouse space and complicates picking efficiency. Learn about other types of inventory risk and how C-suite executives can help prevent them.
James Kofalt • Sept. 17, 2026 -
Shutterstock/ BalanceFormCreative
Is it time to redesign IT performance scorecards?
IT performance should no longer be measured with traditional scorecards. Today's IT teams require modern metrics that connect technology outcomes with business value.
Damon Garn • Sept. 17, 2026
