CRM tools and strategy

Customer relationship management combines various tools -- like marketing and sales force automation software -- and strategies to help organizations maintain, manage and learn from customer interactions. Find out the latest news and expert advice for your CRM approach.

CRM tools and strategy News

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  • distribution list

    In email applications, a distribution list is a list of email addresses that can be mass mailed via automation without having to add members individually. Continue Reading

  • What's the difference between SCM and CRM?

    CRM platforms track customer interactions, whereas SCM platforms track materials and product shipments. Tech buyers should know how these platforms differ before making a purchase. Continue Reading

  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for doing something. Continue Reading

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