With over 15 years of customer experience, and consumer and customer insights experience, Sandy is a Certified Customer Experience Professional (CCXP) and serves as the Atlanta network leader of CXPA. Sandy has provided strategic insight and project management for some of the top global consumer and business brands on both the client and supplier side in the CPG, financial services, healthcare and technology industries.
Sandy currently serves as a Connect Customer Experience Strategy, Program Manager at Microsoft. In her role, she leverages her strategy, user experience, measurement activities and identification of actions which improve and transform the customer experience.
Sandy helps organizations and clients across a variety of industries to develop customer and employee experience strategies, measurement programming, and actioning of insights. She facilitates workshops focused on journey mapping and employee engagement, to enable organizations to move the needle with customer/consumer/employee experience adoption, as well as human experience and digital/user experience for higher loyalty and satisfaction.
Sandy holds a BBA in Marketing from the University of Wisconsin -- Whitewater, an MBA from Pfeiffer University, and completed the General Assembly's User Experience Design Circuit. Outside of helping customers, Sandy is a huge fan of travel, especially if she can visit someplace new -- especially if she can scuba dive or ski.