Customer experience management

Customer experience management involves the processes an organization uses to properly manage and track customer interactions and puts customers at the forefront of business decisions and marketing and sales plans. Here, find tips and guides to improve CXM and relevant CX news.

Customer experience management News

Customer experience management Get Started

Bring yourself up to speed with our introductory content

  • recommerce

    Recommerce is the selling of previously owned items through online marketplaces to buyers who reuse, recycle or resell them. Continue Reading

  • brand

    A brand is a product, service or concept that is publicly distinguished from other products, services or concepts so that it can be easily communicated and usually marketed. Continue Reading

  • return merchandise authorization (RMA)

    An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order or e-commerce merchant to permit the return of a product. Continue Reading

Evaluate Customer experience management Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Manage Customer experience management

Learn to apply best practices and optimize your operations.

Problem Solve Customer experience management Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

SearchContentManagement
SearchUnifiedCommunications
SearchDataManagement
SearchEnterpriseAI
SearchERP
Close