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15 customer experience conferences to attend in 2023

A good way to stay on top of customer experience advancements and trends is to attend industry conferences.

Attending industry conferences is one of the best ways for businesses to stay current on CX trends and technology.

Customers today expect outstanding digital experiences as they shop from home and pick up orders curbside. Consumers also expect businesses to keep their personal information safe from threat actors.

Salesforce's Dreamforce conference is one of the biggest CX events of the year. This year, it is scheduled for Sept. 12 to 14 in San Francisco. While you cannot yet register for the event, you can sign up here for a registration alert.

Here are some other top customer experience conferences to attend in 2023.

1. Salesforce TrailblazerDX

When: March 7-8

Where: San Francisco

Cost: $799-$999

Where to register: https://www.salesforce.com/trailblazerdx/register

This event is for Salesforce administrators, developers, architects and IT leaders. There will be keynotes, breakouts and other panels. Topics include automation, customer success, integration and sustainability.

Speakers include:

  • Francois Ajenstat -- chief product officer at Tableau
  • Sarah Franklin -- Salesforce president and chief marketing officer
  • Parker Harris -- Salesforce co-founder and chief technology officer
  • Stephen Hsu -- senior vice president of product and general manager at MuleSoft
  • Parul Saini -- head of business and enterprise applications at Uber
  • Patrick Stokes -- executive vice president and general manager of platform at Salesforce
  • Jennifer Tim -- manager of Salesforce Center of Excellence at Delta Airlines
  • Steve Wood -- senior vice president of product management at Slack

2. Qualtrics X4 Summit

When: March 7-9

Where: Salt Lake City

Cost: $1,799-$2,398

Where to register: https://www.qualtrics.com/x4summit

This event will include keynotes and other panels. Topics include customer care, employee experience, digital experience, financial services, education, and customer research and insights.

Keynote speakers include:

  • Ed Bastian -- Delta CEO
  • Ryan Reynolds -- actor
  • Mark Rober -- former NASA and Apple engineer
  • Zig Serafin -- Qualtrics CEO
  • Ryan Smith -- Utah Jazz owner
  • Martha Stewart -- Martha Stewart Living founder

3. Adobe Summit

When: March 21-23

Where: Las Vegas

Cost: $1,495-$2,095

Where to register: https://summit.adobe.com/na

There will be 11 different tracks to choose from including:

  • analytics for customer journeys;
  • B2B marketing;
  • collaborative work management;
  • commerce made personal;
  • content supply chain;
  • content that drives performance;
  • customer data management and activation;
  • developer ecosystem;
  • personalized omnichannel engagement;
  • powering your digital business with Adobe Experience Cloud; and
  • trends and inspiration.

Featured speakers include:

  • Anil Chakravarthy -- president of digital experience business at Adobe
  • Marcus East -- executive vice president and chief digital officer at T-Mobile
  • Karen Hopkins -- chief marketing officer at EY
  • Shantanu Narayen -- chairman and CEO of Adobe
  • Aaron Sorkin -- Academy Award-winning writer, director and playwright
  • Dave Ricks -- CEO at Eli Lilly
  • Lisa Su -- AMD chair and CEO at Advanced Micro Devices

4. MarTech

When: March 28-29

Where: Virtual event

Cost: Free

Where to register: https://martech.org/conference/spring

There will be keynotes and other panels. Topics include Google Analytics 4, marketing automation, the customer journey, account-based marketing and data clean rooms.

Keynote speakers include:

  • Sangram Vajre -- co-founder and CEO of GTM Partners
  • Kim Davis -- editorial director at MarTech

5. Customer Service & Experience West 2023

When: May 10-11

Where: San Diego

Cost: $2,199-$3,499

Where to register: https://events.reutersevents.com/customer-service/customer-service-san-diego

This event will include keynotes and other panels. Topics include customer service, customer experience, the metaverse and digital transformation.

Speakers include:

  • Dilip Bhatia -- chief customer experience officer at Lenovo
  • Jermaine Edwards -- chief customer growth adviser at Irreplaceable Advisory Group
  • Danielle Henderson -- vice president of customer experience at Health Net
  • Amy Labroo -- vice president of growth marketing, engagement and analytics at H&R Block
  • Aarthi Murali -- chief customer experience officer at M&T Bank
  • Tim Rea -- chief experience and marketing officer at Edward Jones

6. Gartner Marketing Symposium/Xpo 2023

When: May 22-24

Where: Denver

Cost: $3,850-$4,600

Where to register: https://www.gartner.com/en/conferences/na/marketing-symposium-us/register

This event will include keynotes and other panels. Topics include marketing technology and trends, demand generation and brand management.

Keynote speakers include:

  • Haben Girma -- disability rights lawyer and author
  • Carlos Guerrero -- vice president at Gartner
  • Lizzy Foo Kune -- vice president and analyst at Gartner

7. Salesforce Connections

When: June 7-8

Where: Chicago

Cost: $799-$1,099

Where to register: https://www.salesforce.com/connections

There will be keynotes, breakout sessions and roundtable discussions. Topics include analytics, customers journeys, digital transformation, email marketing, marketing and sales alignment, and personalization. 

Speakers include:

  • Steve Hammond – executive vice president and general manager, Marketing Cloud, Salesforce
  • Nick Ingham – senior manager, Deloitte Digital
  • Andrea Mathews – vice president of CRM, Petco
  • Alison Pavlis – senior manager, marketing analytics and data, IBM
  • Jeriad Zoghby – chief commerce strategy officer, IPG

8. PegaWorld iNspire

When: June 11-13

Where: Las Vegas

Cost: $1,195-$1,795

Where to register: https://www.pega.com/events/pegaworld

This event will include keynote addresses, case studies and other panels. Topics include customer engagement, customer service, workflow automation, digital transformation and personalized customer experiences.

Speakers include:

  • Shelia Anderson -- CIO, Aflac
  • Promiti Dutta – head of analytics technology and innovation for U.S. consumer analytics, Citibank
  • Dorkas Koenen – chief marketing officer and executive vice president, Rabobank
  • Alan Trefler – founder and CEO, Pegasystems
  • John Walsh – director of technology transformation, Virgin Media

9. CX North America

When: June 13-15

Where: Nashville and virtual event

Cost: $2,495-$3,795

Where to register: https://www.forrester.com/event/cx-north-america

This conference, sponsored by Forrester, is geared toward customer experience, marketing and digital leaders. This event will include keynotes, breakouts, case studies and other panels.

Speakers include:

  • Keith Johnston -- vice president and group director at Forrester
  • Sharyn Leaver -- chief research officer at Forrester
  • James L. McQuivey -- vice president and research director at Forrester
  • Melissa Parrish -- vice president and group director at Forrester
  • Shar VanBoskirk -- vice president and principal analyst at Forrester

10. Customer Contact Week

When: June 19-22

Where: Las Vegas

Cost: $1,799-$3,899

Where to register: https://www.customercontactweekdigital.com/events-customercontactweek

This conference revolves around contact centers, with content presented from executives and business leaders in customer contact and customer experience roles.

Speakers include:

  • Rebecca Jarvis -- chief business, technology and economics correspondent at ABC News
  • Maureen Kamaishah -- director of customer experience at Hello Fresh
  • Klayton Kopecky -- senior director of global support at LinkedIn
  • Adam McCreery -- director of customer experience at DraftKings
  • Karen Mitchell -- senior director of product services at Marriott International

11. Next Generation Customer Experience

When: July 31-Aug. 1

Where: Boston

Cost: $2,099-$3,599

Where to register: https://cxfinance.wbresearch.com

Featured speakers include:

  • Michael Bair -- senior vice president of customer experience at FIGS Inc.
  • Chantel Wilson Chase -- associate director of quality analytics, insight and experience at AstraZeneca Rare Disease Business Unit
  • Jenny Lee -- vice president of global digital marketing and customer experience at Boston Scientific
  • Nikki Pampalone -- director of customer experience at Nationwide
  • Janice Rohn -- head of customer research and experience at Intel
  • Raj Sivasubramanian -- voice of the customer program manager at Airbnb

The agenda has not yet been announced.

12. Inbound 2023

When: Sept. 5-8

Where: Boston

Cost: $765-$1,699

Where to register: https://www.inbound.com

There will be keynotes, breakout sessions and opportunities to network. Conference content focuses on the following areas, including:

  • account management;
  • budget management;
  • coaching and mentorship;
  • company operations;
  • content and community marketing;
  • culture and community;
  • customer and retention marketing;
  • customer experience;
  • customer retention;
  • data analytics;
  • growth and acquisition marketing;
  • human resources;
  • AI and innovation;
  • marketing operations;
  • marketing technology;
  • RevOps;
  • sales and marketing alignment;
  • sales operations;
  • sales strategy; and
  • sales technology.

Speakers include:

  • Derek Jeter – former New York Yankees captain
  • Neil Patel – co-founder, Neil Patel Digital
  • Andrew Pitre – executive vice president of product, HubSpot
  • Yamini Rangan – CEO, HubSpot
  • Dharmesh Shah – founder and chief technology officer, HubSpot
  • Reese Witherspoon – actress

13. Customer Service Revolution

When: Oct. 11-12

Where: Cleveland

Cost: $1,250-$1,750

Where to register: https://customerservicerevolution.com

This event will feature keynotes, breakout sessions and opportunities to network. Sessions have not yet been announced.

Speakers include:

  • Andy Bailey – CEO, founder and head coach, Petra Coach
  • LaQuita Cleare – founder, Clear Communication Academy
  • John DiJulius – author, consultant and president, DiJulius Group
  • Shep Hyken – customer service and experience expert, and author
  • Sandra Joseph – Broadway star, author and keynote speaker

14. Microsoft Ignite

When: Nov. 15-16

Where to register: https://register.igniteinfo.microsoft.com

Location, pricing, speakers and agenda have not yet been announced.

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