11 customer experience conferences to attend in 2025

1. MarTech

When: March 25-26

Where: Virtual event

Cost: Free

One of the few free options on this list, MarTech is a digital conference that consists of a two-day agenda filled with panel discussions and live demonstrations. Topics include account-based marketing strategies, the relationship between data maturity and AI, and building the ideal marketing technology stack.

Speakers include the following:

• Kendall Davis -- global head of display, Google.
• Erin Foxworthy -- global industry lead, marketers and advertisers, Snowflake.
• Christopher Penn -- co-founder and chief data scientist, TrustInsights.ai.
• Steve Petersen -- manager of marketing technology solutions, Wyndham Hotels and Resorts.
• Joe Zucker -- senior manager of marketing analytics, Indeed.

Register for MarTech here.

2. Customer Service & Experience West 2024

When: April 29-30

Where: San Diego

Cost: $1,999

This event will include keynotes and other panels, which will follow many themes, including the following:

• Learning practical, real world AI case studies.
• Rediscovering the voice of the customer with limited or fragmented data.
• Securing long-term executive support and demonstrating ROI.
• Empowering a new generation of agents and consumers.

Speakers include the following:

• Maria Hokanson -- executive vice president of marketing, U.S. and Canada, Dairy Queen.
• Ramiya Iyer -- senior vice president of technology and engineering, Albertsons.
• Jeremy Mann -- vice president of customer experience, neuropsychiatry, Bristol Myers Squibb.
• Sri Narasimha -- vice president of enterprise CX, CVS Health.
• Renee Rhem -- vice president of customer advocacy, Subaru.
• Reed Smith -- chief consumer officer, Ardent Health Services.
• Krish Swamy -- chief data and analytics officer, Citizens.

Register for Customer Service & Experience West 2025 here.

3. PegaWorld

When: June 1-3

Where: Las Vegas

Cost: $1,195-$1,795

This event will include keynote addresses, case studies and other panels. Topics include business agility, workflow automation, operational excellence, autonomous enterprise, scalability, digital transformation, personalized customer experiences, AI and decision-making, customer engagement, customer service and low-code development.

Speakers include the following:

• Kerim Akgonul -- chief product officer, Pegasystems.
• Francis Castro -- vice president customer technology, Unilever.
• Vivek Gurumurthy -- senior vice president and chief information officer, Verizon Consumer & Business Group.
• Don Schuerman -- chief technology officer, Pegasystems.
• Alan Trefler -- founder and CEO, Pegasystems.
• Erica van de Ven -- global head of financial economic crime tech, Rabobank.
• Rob Walker -- vice president of decision management and analytics, Pegasystems.

Register for PegaWorld here.

4. Gartner Marketing Symposium/Xpo 2025

When: June 2-4

Where: Denver

Cost: $4,500 (early bird pricing until April 4); $5,075 standard price

This event will include keynotes and other panels. There will be six different topic tracks:

• Marketing strategy development.
• Demand generation and sales enablement.
• Marketing analytics.
• Brand strategy and architecture.
• CX strategy.

Conference speakers include the following:

• Audrey Brosnan -- senior director analyst, Gartner.
• Kristina LaRocca-Cerrone -- senior director, advisory, Gartner.
• Alex De Fursac Gash -- vice president, analyst, Gartner.
• Sandra Marchand -- vice president of marketing, Advanced Technology Services.
• Lacretia Marsh -- senior principal, advisory, Gartner.
• Andrew Vranicar -- vice president of integrated marketing communications, Mattel.

Register for Gartner Marketing Symposium/Xpo here.

5. Customer Contact Week

When: June 9-12

Where: Las Vegas

Cost: $1,499.50-$5,499

This conference focuses on contact centers, with content presented by executives and business leaders in customer contact and CX roles.

Speakers include the following:

• Frid Edmond -- senior vice president of customer engagement centers, Marriott International.
• Mike Eruzione -- Team USA hockey captain & Olympic champion.
• Guy Fieri -- Emmy Award-winning chef and restaurateur, Food Network.
• Rebecca Jarvis -- chief business, technology and economics correspondent, ABC News.
• Zach Kass -- AI futurist, former head of the go to market for OpenAI.
• Manjit Minhas -- CEO & co-founder, Minhas Brewery, Distillery, and Winery.

Register for Customer Contact Week here.

6. Salesforce Connections 2025

When: June 11-12

Where: Chicago

Salesforce hosts many conferences, including the Connections conference, full of breakout sessions and speakers. Salesforce has not revealed this year's conference details beyond the date and location. Still, interested parties can sign up to be kept in the loop and even get access to early bird pricing when registration goes live later this month.

Sign up for Salesforce Connections updates here.

7. CX Summit North America

When: June 23-26

Where: Nashville and virtual event

Cost: $2,995-$4,095

This conference, sponsored by Forrester Research, is geared toward CX, marketing and digital leaders. This event will include keynotes, breakouts, case studies and other panels.

Speakers include the following:

• Greg Barber – director of experience and market research, CareFirst Blue Cross Blue Shield.
• Amy Cheng – senior director of experience insights, Shipt.
• George Colony – CEO, Forrester.
• Sharyn Leaver – chief research officer at Forrester.
• Erica Luxenburg – director of product research, Lowe's.
• Gregg Molander – senior director of brand experience, AARP.
• Melissa Moore – SEWP program administrator, NASA.

Register for CX Summit North America here.

8. Inbound 2025

When: Sept. 3-5

Where: San Francisco

Cost: $1,599

Hosted by HubSpot, this conference features keynotes, breakouts, demonstrations and networking opportunities. Topics include customer success, marketing, RevOps and sales.

Conference speakers include the following:

• Dario Amodei -- CEO and co-founder at Anthropic.
• Colin Jost -- writer and comedian.
• Amy Poehler -- actress.
• Yamini Rangan -- HubSpot CEO.
• Dharmesh Shah -- co-founder and CTO at HubSpot.

Register for Inbound here.

9. Enterprise AI for Customer Experience Summit

When: Sept. 16-17

Where: San Jose, Calif.

Cost: $349-$499

This two-day event features keynote sessions, panel discussions and networking opportunities. It focuses on how AI is transforming post-sales operations, including support, success and IT. Hosted by SupportLogic, the summit brings together CX leaders to explore how to apply AI in real-world customer environments.

Conference speakers include the following:

• Meenu Agarwal -- senior vice president and general manager, chief customer and revenue officer at Equifax.
• Paul Kozlov -- head of support operations at CyberArk.
• Judith Platz -- chief customer officer at SupportLogic.
• Chris Romrell -- global head of technical support at Nice.

Register for the summit here.

10. Salesforce Dreamforce

When: Oct. 14-16

Where: San Francisco

Cost: $1,899-$2,299

This event includes trainings, certifications, keynotes and other panels. Topics include agentic AI, artificial intelligence, customer relationships, productivity, security and sustainability.

Conference speakers include the following:

• Tekedra Mawakana -- co-CEO of Waymo.
• Matthew McConaughey -- actor and author.
• Andrew Ng – founder of DeepLearning.AI.
• Ellen Pompeo -- actress and producer.
• Mati Staniszewski -- co-founder and CEO of ElevenLabs.

Register for Dreamforce here.

11. Microsoft Ignite

When: Nov. 18-21

Where: San Francisco

Cost: in-person -- $2,325; online -- free

Microsoft's yearly conference showcases new technology while offering several keynotes, sessions and networking opportunities. Topics include AI business solutions, security, and cloud and AI platforms.

Conference speakers include the following:

• Charlie Bell -- executive vice president of security, compliance, identity and management at Microsoft.
• Nicole Dezen -- chief partner officer and corporate vice president of global channel partner sales at Microsoft.
• Satya Nadella -- Microsoft CEO.

Register for Microsoft Ignite here.

Grant Hatchimonji is a freelance writer and solutions architect, where he does software engineering and consulting.

Sarah Amsler is a senior managing editor for the Learning Content team at Informa TechTarget.