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10 customer experience conferences to attend in 2025
A good way to stay on top of customer experience advancements and trends is to attend industry conferences.
Now more than ever, businesses are prioritizing customer experience (CX) in an effort to stay one step ahead of their competition and keep up with the heavy hitters. Thankfully, there's no shortage of conferences focused on CX that businesses can attend to stay on top of current CX trends and technology.
While plenty of conferences are happening in the coming months, it's still a bit early in the year for the details on some. So here are some of the top CX conferences happening in 2025, plus a few to watch for more details.
1. MarTech
When: March 25-26
Where: Virtual event
Cost: Free
One of the few free options on this list, MarTech is a digital conference that consists of a two-day agenda filled with panel discussions and live demonstrations. Topics include account-based marketing strategies, the relationship between data maturity and AI, and building the ideal marketing technology stack.
Speakers include the following:
- Kendall Davis -- global head of display, Google.
- Erin Foxworthy – global industry lead, marketers and advertisers, Snowflake.
- Christopher Penn – co-founder and chief data scientist, TrustInsights.ai.
- Steve Petersen – manager of marketing technology solutions, Wyndham Hotels and Resorts.
- Joe Zucker – senior manager of marketing analytics, Indeed.
Register for MarTech here.
2. Customer Service & Experience West 2024
When: April 29-30
Where: San Diego
Cost: $1,999
This event will include keynotes and other panels, which will follow many themes, including the following:
- Learning practical, real world AI case studies.
- Rediscovering the voice of the customer with limited or fragmented data.
- Securing long-term executive support and demonstrating ROI.
- Empowering a new generation of agents and consumers.
Speakers include the following:
- Maria Hokanson – executive vice president of marketing, U.S. and Canada, Dairy Queen.
- Ramiya Iyer – senior vice president of technology and engineering, Albertsons.
- Jeremy Mann – vice president of customer experience, neuropsychiatry, Bristol Myers Squibb.
- Sri Narasimha – vice president of enterprise CX, CVS Health.
- Renee Rhem – vice president of customer advocacy, Subaru.
- Reed Smith – chief consumer officer, Ardent Health Services.
- Krish Swamy – chief data and analytics officer, Citizens.
Register for Customer Service & Experience West 2025 here.
3. PegaWorld
When: June 1-3
Where: Las Vegas
Cost: $1,195-$1,795
This event will include keynote addresses, case studies and other panels. Topics include business agility, workflow automation, operational excellence, autonomous enterprise, scalability, digital transformation, personalized customer experiences, AI and decision-making, customer engagement, customer service and low-code development.
Speakers include the following:
- Kerim Akgonul – chief product officer, Pegasystems.
- Francis Castro – vice president customer technology, Unilever.
- Vivek Gurumurthy – senior vice president and chief information officer, Verizon Consumer & Business Group.
- Don Schuerman – chief technology officer, Pegasystems.
- Alan Trefler – founder and CEO, Pegasystems.
- Erica van de Ven – global head of financial economic crime tech, Rabobank.
- Rob Walker – vice president of decision management and analytics, Pegasystems.
Register for PegaWorld here.
4. Gartner Marketing Symposium/Xpo 2025
When: June 2-4
Where: Denver
Cost: $4,500 (early bird pricing until April 4); $5,075 standard price
This event will include keynotes and other panels. There will be six different topic tracks:
- Marketing strategy development.
- Demand generation and sales enablement.
- Marketing analytics.
- Brand strategy and architecture.
- CX strategy.
Conference speakers include the following:
- Audrey Brosnan – senior director analyst, Gartner.
- Kristina LaRocca-Cerrone – senior director, advisory, Gartner.
- Alex De Fursac Gash – vice president, analyst, Gartner.
- Sandra Marchand – vice president of marketing, Advanced Technology Services.
- Lacretia Marsh – senior principal, advisory, Gartner.
- Andrew Vranicar – vice president of integrated marketing communications, Mattel.
Register for Gartner Marketing Symposium/Xpo here.
5. Customer Contact Week
When: June 9-12
Where: Las Vegas
Cost: $1,499.50-$5,499
This conference focuses on contact centers, with content presented by executives and business leaders in customer contact and CX roles.
Speakers include the following:
- Frid Edmond – senior vice president of customer engagement centers, Marriott International.
- Mike Eruzione – Team USA hockey captain & Olympic champion.
- Guy Fieri – Emmy Award-winning chef and restaurateur, Food Network.
- Rebecca Jarvis – chief business, technology and economics correspondent, ABC News.
- Zach Kass – AI futurist, former head of the go to market for OpenAI.
- Manjit Minhas – CEO & co-founder, Minhas Brewery, Distillery, and Winery.
Register for Customer Contact Week here.
6. Salesforce Connections 2025
When: June 11-12
Where: Chicago
Salesforce hosts many conferences, including the Connections conference, full of breakout sessions and speakers. Salesforce has not revealed this year's conference details beyond the date and location. Still, interested parties can sign up to be kept in the loop and even get access to early bird pricing when registration goes live later this month.
Sign up for Salesforce Connections updates here.
7. CX Summit North America
When: June 23-26
Where: Nashville and virtual event
Cost: $2,995-$4,095
This conference, sponsored by Forrester Research, is geared toward CX, marketing and digital leaders. This event will include keynotes, breakouts, case studies and other panels.
Speakers include the following:
- Greg Barber – director of experience and market research, CareFirst Blue Cross Blue Shield.
- Amy Cheng – senior director of experience insights, Shipt.
- George Colony – CEO, Forrester.
- Sharyn Leaver – chief research officer at Forrester.
- Erica Luxenburg – director of product research, Lowe's.
- Gregg Molander – senior director of brand experience, AARP.
- Melissa Moore – SEWP program administrator, NASA.
Register for CX Summit North America here.
8. Inbound 2025
When: Sept. 3-5
Where: San Francisco
Cost: $1,199-$1,999
Hosted by Hubspot, this conference features a variety of keynotes, breakouts, demonstrations and networking opportunities. Hubspot has yet to release any details about the agenda or speakers.
Register for Inbound here.
9. Salesforce Dreamforce
When: Oct. 14-16
Where: San Francisco
Like with their Connections conference, Salesforce has yet to announce any details for Dreamforce, their premier CX event, beyond the date and location. But like with Connections, Salesforce encourages people to "save the date" and sign up for updates as they become available.
Sign up for updates to Dreamforce here.
10. Microsoft Ignite
When: Week of Nov. 17
Where: San Francisco
Microsoft's yearly conference showcases new technology while offering several keynotes, sessions, and networking opportunities. Though it is a paid event, historically, attendees have also had the option to attend online for free. Microsoft is not currently listing exact dates for its 2025 conference. As of now, Microsoft says to save the date for the week of November 17 and encourages people to sign up to receive updates as they are made available.
Sign up for more details on Microsoft Ignite here.
Grant Hatchimonji is a freelance writer and solutions architect, where he does software engineering and consulting.
Sarah Amsler is a senior managing editor for the Learning Content team at Informa TechTarget.
