Tech explainers

Read in-depth guides to the most important technologies affecting organizations and individuals.

What is skill-based routing (SBR)?

Skill-based routing (SBR) is a strategy within customer service and contact centers to distribute incoming interactions -- phone calls, chats or emails -- based on the specific skills of the agents.
What is secure multiparty computation (SMPC)?

Secure multiparty computation (SMPC) is a form of confidential computing that protects the privacy and security of systems and data sources, while maintaining the data's integrity.
11 ways to spot disinformation on social media

Social media disinformation is meant to be deceptive and can spread quickly. Here are some ways to spot it.
Google antitrust case explained: What's next?

A U.S. judge ruled Google violated antitrust laws with an illegal monopoly over online searches -- a landmark decision with major implications for Big Tech and consumer choices.
What's going on with Nvidia stock and the booming AI market?

Nvidia's market value surpassed $3 trillion in 2024, fueled by the generative AI boom, rebounding tech sector and 154% stock growth in 2024. However, there are questions if AI will sustain the hype cycle.
GPUs vs. TPUs vs. NPUs: Comparing AI hardware options

Traditional CPUs struggle with complex ML and AI tasks, leading to today's specialized processors -- GPUs, TPUs and NPUs, each tailored to handle specific functions efficiently.
An explanation of Apple Intelligence

Core features of Apple's generative AI tool include natural language understanding, custom image generation and automatic transcription.
An explanation of configuration management

Configuration management has four key benefits -- compliance, consistency, service delivery and security.
Fibonacci sequence use cases in technology

The Fibonacci sequence has key applications in code testing, cryptography and quantum computing.
An explanation of cybersecurity

Cybersecurity protects internet-connected systems from attacks, covering hardware, software and data.
Explaining an AI bubble burst and what it could mean

As stock market turbulence sparks speculation of an AI bubble burst, the tech industry faces a critical shift, with inflated expectations turning to a review of AI's potential.
An explanation of subnets

Subnets make networking manageable and ensure efficient communication. Without subnetting, sending emails, texts and documents would be significantly slower.
Social Security number data breach: What you need to know

An estimated 2.9 million Social Security numbers and other PII have been leaked onto the dark web in a National Public Data breach.
MAC address vs. IP address explained

MAC and IP addresses serve different roles in data transmission, differing in location, format and use.
An explanation of fishbone diagrams

Fishbone diagrams assist in root cause analysis to identify the core issue of a problem.
What is an endpoint protection platform (EPP)?

An endpoint protection platform (EPP) is a security technology that safeguards endpoint devices.
An explanation of Industry 4.0 use cases

Industry 4.0 can be used across a number of industries, including retail, food service and cybersecurity.
An introduction to Industry 4.0

Here are the basics of Industry 4.0 -- the fourth industrial revolution -- featuring AI, IoT and cloud technologies.
SearchGPT explained: Details about OpenAI's search engine

SearchGPT is OpenAI's answer to Google search. It's a generative AI search engine that can ingest information in real time.
Explaining third-party cookies vs. tracking pixels

Websites personalize content using third-party cookies and tracking pixels but do so in different ways.
An explanation of centralized vs. decentralized finance

DeFi and CeFi manage cryptocurrency transactions in different ways. Here's how.
What is an embedded system?

An embedded system is a combination of computer hardware and software designed for a specific function.
An explanation of private 5G vs. Wi-Fi

Private 5G improves upon traditional cellular networks by catering to private networks, expanding accessibility beyond major carriers.
An explanation of serverless computing

Serverless computing simplifies app development by eliminating server management, streamlining coding for cloud platforms.
What is the Coalition for Secure AI (CoSAI)?

Coalition for Secure AI (CoSAI) is an open source initiative to enhance artificial intelligence's security.
Causes of IT outages explained

IT outages can be caused by utility disruptions, hardware faults, configuration errors and software faults.
12 types of endpoint security

With the rise of remote work, mobile devices and IoT, the traditional security perimeter extends beyond corporate networks, making endpoint security crucial for organizations.
An explanation of private cloud

Private clouds cater to a single organization, offering enhanced security and compliance, unlike multi-tenant public clouds.
Benefits and methods of load balancing

Load balancing ensures smooth network performance by distributing traffic equitably, enhancing scalability and adapting to dynamic IT landscapes.
An explanation of generative design

Generative design transforms the creation process across many fields and excels in generating unbiased, efficient designs.
An explanation of large language models

Large language models can be traced back to 1966 but are significantly more sophisticated today.
What is endpoint security? How does it work?

Endpoint security is the protection of endpoint devices against cybersecurity threats.
An explanation of prompt engineering

Prompt engineering is responsible for training AI language models to ensure accurate outputs in AI chatbots.
An explanation of romance scams (pig butchering)

Pig butchering is a scam that exploits virtual relationships to deceive and steal money.
An explanation of collaborative robots

Cobots are robotic arms equipped with sensors for manufacturing and assembly tasks. They also detect human presence for productivity enhancement.
An explanation of the CrowdStrike outage

A botched CrowdStrike update triggered a massive outage, affecting airlines, healthcare, banking and transit.
CrowdStrike outage explained: What caused it and what’s next

A CrowdStrike update caused a massive IT outage, crashing millions of Windows systems. Critical services and business operations were disrupted, revealing tech reliance risks.
An explanation of Flipper Zero

Flipper Zero is both a tool for pen testers and a learning device for new hackers.
What is the blue screen of death (BSOD)?

The blue screen of death (BSOD) -- also known as a stop error screen, blue screen error, fatal error or bugcheck -- is a critical error screen that can be displayed by Microsoft Windows operating systems (OSes).
AT&T data breach: What's next for affected customers?

Another breach has affected millions of people -- this time it is AT&T customers. Learn more about this AT&T breach and what to do if you were part of this attack.
How to control Instagram's political content limits

Using echo chambers, Instagram political content is limited to accounts users engage with and follow.
An explanation of inception scores

Inception scores are a mathematical algorithm that measures the quality of AI-generated images.
WPA2 vs. WPA3

Wireless security has evolved from WEP to WPA protocols and play a pivotal role in safeguarding against cyberattacks.
An explanation of super apps

Super apps consolidate banking, shopping, transportation, email and food delivery into a single, versatile application.
5 examples of AI in the Olympics

The 2024 Olympics in Paris will use AI for judging accuracy, personalized recaps, security, logistics and enhancing athlete performance, aiming for a fairer and safer event.
What is NumPy? Explaining how it works in Python

NumPy is an open source mathematical and scientific computing library for Python programming tasks.
An explanation of bots

Bots are automated programs with varied roles. They can be both helpful and malicious.
An explanation of advanced vs. predictive analytics

Predictive analytics is a type of advanced analytics. Learn more in this video.
An explanation of the different types of AI

There are four main categories of AI -- reactive, limited memory, theory of mind and self-aware.
The CDK Global outage: Explaining how it happened

CDK Global was hit with a ransomware attack affecting thousands of U.S. auto dealerships. Keep reading to learn more about this attack and how it affected the industry.
tensor processing unit (TPU)

A tensor processing unit (TPU) is an application-specific integrated circuit (ASIC) specifically designed to accelerate high-volume mathematical and logical processing tasks typically involved with machine learning (ML) workloads.
An explanation of GPT-4o

GPT-4o is a multimodal large language model developed by OpenAI.
An explanation of CIA triad

In information security CIA stands for confidentiality, integrity and availability.
Data protection vs. data privacy vs. data security explained

Data protection, privacy and security all play critical roles in effective data management.
An explanation of Trojan horse

Trojan horses are a type of malware that can take control of your computer and even access your camera.
An explanation of AI buzzwords

Here are some simple explanations of common AI buzzwords.
An explanation of AI model collapse

Generative AI creates content quickly and accurately but faces the risk of model collapse.
An explanation of foundation models

The core of every generative AI chatbot -- such as ChatGPT, Bard and YouChat -- is the foundation model.
An explanation of Hugging Face

Hugging Face is a machine learning platform that provides the means to run and deploy AI in live applications.
Pros and cons of AI-generated content

Artificial intelligence is growing rapidly in the tech sector and assisting with various tasks such as creating images and generating content. However, it cannot do everything.
How do cybercriminals steal credit card information?

Cybercriminals have various methods at their disposal to hack and exploit credit card information. Learn what they are, how to prevent them and what to do when hacked.
The importance of compliance officers

Compliance officers ensure a company follows both its internal rules as well as external laws from the government.
Differences between conversational AI and generative AI

While both AI types often work together, conversational AI enables natural interaction with machines, while generative AI creates new content such as text and images.
OpenAI and Apple's partnership, explained

Apple and OpenAI have partnered to bring ChatGPT to Apple devices via Apple's generative AI program, Apple Intelligence, uniting two major forces in the tech industry.
An explanation of CLI, GUI and NUI

A natural user interface uses human gestures, spoken words or biometrics for interaction, reducing reliance on typing and programming. This video will compare NUIs to CLI and GUI.
Conversational AI vs. generative AI: What's the difference?

As AI continues to evolve, understanding the differences and collaborative potential of conversational AI and generative AI is vital to their role in shaping the digital landscape.
Machine customers explained: Everything you need to know

In this fast-paced digital age, the concept of a machine customer has emerged, changing how businesses interact with their online platforms and services.
An explanation of gamification

Gamification integrates video game elements into nongame contexts such as business operations. It uses points, badges, levels and rewards to enhance engagement and motivation.
An explanation of Worldcoin

The Worldcoin cryptocurrency uses iris scans to create unique digital identities.
An explanation of rich communication services

In this video, TechTarget editor Tommy Everson talks about rich communication services.
AI lawsuits explained: Who's getting sued?

Authors, artists and others are filing lawsuits against generative AI companies for using their data in bulk to train AI systems without permission.
An explanation of vector search

Vector search is a multidimensional tool that represents words, sentences, images and audio as numbers across multiple dimensions.
An explanation of ICT

ICT is an umbrella term for all digital interaction technologies that, when combined, help people and organizations interact in the digital world.
History and evolution of machine learning: A timeline

Machine learning's legacy dates from the early beginnings of neural networks to recent advancements in generative AI that democratize new and controversial ways to create content.
Broadband infrastructure program explained: The details

With the $42.45 billion BEAD Program, each state will use allocated funds to connect all households to high-speed internet.
Hacking vs. spoofing: What's the difference?

While email, text and phone enable instant communication in a technology-driven world, they also expose individuals and companies to cyberattacks such as hacking and spoofing.
scope creep

Scope creep in project management is the gradual expansion of functions or adding features, functions or other deliverables beyond a project's original parameters.
The history of telephones explained

The telephone, once a marvel for the rich, became a household necessity. Now, mobile phones and web calls have relegated landlines to near-forgotten relics.
Anonymous browsing explained: What you need to know

Anonymous browsing, also known as private browsing or incognito mode, enables users to browse the internet without leaving a trail of online activities. Is it really anonymous?
data de-identification

Data de-identification is decoupling or masking data, to prevent certain data elements from being associated with the individual.
Why healthcare data is often the target of ransomware attacks

The healthcare industry relies heavily on IT systems. Sensitive patient data is valuable to hackers, leading to ransomware attacks that disrupt operations and endanger lives.
Gemma

Gemma is a collection of lightweight open source generative AI models designed mainly for developers and researchers.
overfitting in machine learning

Overfitting in machine learning occurs when a model excessively fits the training data, capturing both relevant patterns and inconsequential noise, resulting in inaccurate predictions of new data.
An 11-step patch management process to ensure success

Following these steps will make patch management more reliable and less stressful and keep your software updated, largely bug-free and secure from cyberthreats.
SD-WAN security

SD-WAN security refers to the practices, protocols and technologies protecting data and resources transmitted across software-defined wide area network infrastructure.
TikTok bans explained: Everything you need to know

The United States government takes aim at the viral video sharing application TikTok.
Tracking pixel vs. cookie: What's the difference?

While tracking pixels and cookies accomplish similar tasks, they work in different ways. Here's how.
data protection authorities

Data protection authorities (DPAs) are public authorities responsible for enforcing data protection laws and regulations within a specific jurisdiction.
data anonymization

Data anonymization describes various techniques to remove or block data containing personally identifiable information (PII).
What are large language models (LLMs)?

A large language model (LLM) is a type of artificial intelligence (AI) algorithm that uses deep learning techniques and massively large data sets to understand, summarize, generate and predict new content.
Binance money laundering scandal explained: What to know

CEO Changpeng Zhao wanted Binance to be the world's largest cryptocurrency exchange; however, the U.S. filed criminal charges due to lax compliance and money laundering schemes.
FCC broadband labels explained: Everything you need to know

Similar to how a nutrition label details food content, the FCC now mandates labels for internet providers to clarify service details for consumers to improve transparency.
Bitcoin halving explained: Everything you need to know

Since its 2009 inception, bitcoin surged from $0 to a peak of $69,000 in Nov. 2021. To control supply, a halving event happens to limit mining rewards and slow bitcoin creation.
6 common social media privacy issues

Social media usage continues to grow as people share posts, videos and photos. However, there are data privacy issues and risks with sharing on social media.
Apple lawsuit history explained

In March 2024, the DOJ filed a lawsuit against Apple, alleging its smartphone market monopoly. However, this isn't the first time Apple has seen legal action.
The evolution of television technology explained

Television's impact on global entertainment is profound and evolving with key milestones and advancements that shape its pivotal role in daily life.
Mixture-of-experts models explained: What you need to know

By combining specialized models to handle complex tasks, mixture-of-experts architectures can improve efficiency and accuracy for large language models and other AI systems.
FTX scam explained: Everything you need to know

Cryptocurrency values rose in 2021 but started to decline in 2022, causing some exchange platforms to fold. FTX appeared to stay strong -- until news broke of an elaborate scam.
Digital nomad visas: 28 destinations offering them

Digital nomad visas are becoming increasingly popular, as more and more people choose to work remotely.
35 cybersecurity statistics to lose sleep over in 2024

Here are 35 eye-opening cybersecurity stats from dozens of security experts -- on crime, jobs and trends -- to consider while developing your 2024 security plan.