Enterprise Software Definitions

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    2D barcode (two-dimensional barcode)

    A 2D (two-dimensional) barcode is a graphical image that stores information horizontally as one-dimensional barcodes do, as well as vertically.

  • 4G (fourth-generation wireless)

    4G is the short name for fourth-generation wireless, the stage of broadband mobile communications that supersedes 3G (third-generation wireless) and is the predecessor of 5G (fifth-generation wireless).

  • 4K video resolution

    4K video resolution is high-definition (HD) video that has four times the resolution of 1080p HD video.

  • 802.11

    802.11 is a family of evolving specifications for wireless local area networks (WLANs) developed and maintained by a working group of IEEE.

  • 802.11n

    802.11n is an IEEE standard for wireless networking that boosts the speed, dependability and range of wireless transmissions in wireless local area networks (WLANs).

  • What is 3PL (third-party logistics)?

    A 3PL (third-party logistics) provider offers outsourced logistics services, which encompass anything that involves management of one or more facets of procurement and fulfillment activities.

  • What is a 360 review?

    A 360 review, or 360-degree review, is a continuous performance management strategy aimed at helping employees at all levels obtain responses from various parts of an organization in order to develop and sharpen their professional skills.

  • What is a 360-degree customer view?

    The 360-degree customer view is a comprehensive approach to understanding customers by compiling their individual data from various touchpoints into a single view.

  • A

    ABAP (Advanced Business Application Programming)

    ABAP (Advanced Business Application Programming) is the primary programming language supported on the SAP NetWeaver ABAP application server platform and applications that run on it, such as SAP ERP (formerly R/3), S/4HANA and CRM.

  • ABC classification

    ABC classification is a ranking system for identifying and grouping items in terms of how useful they are for achieving business goals.

  • account-based experience (ABX)

    Account-based experience (ABX) is a business-to-business (B2B) strategy in which the sales, marketing and customer success departments work together to provide accounts with a unified, personalized experience throughout the buyer journey.

  • actionable insights

    Actionable insights are conclusions drawn from data that can be turned directly into an action or a response.

  • Active Directory Federation Services (AD FS)

    Active Directory Federation Services (AD FS) is a feature of the Windows Server operating system (OS) that extends end users' single sign-on (SSO) access to applications and systems outside the corporate firewall.

  • ActiveX controls

    ActiveX controls are component program objects that Microsoft developed to enable applications to perform specific functions, such as displaying a calendar or playing a video.

  • Adobe Experience Platform

    Adobe Experience Platform is a suite of customer experience management (CXM) solutions from Adobe.

  • ADP Mobile Solutions

    ADP Mobile Solutions is a self-service mobile app that enables employees to access work records such as pay, schedules, timecards, retirement funds, benefits and calendars.

  • advanced shipping notice (ASN)

    An advanced shipping notice (ASN) is a document that provides detailed information about a pending delivery.

  • analog telephone adapter (ATA)

    An analog telephone adapter (ATA) is a device used to connect an analog telephone, fax machine or similar equipment to a computer or network to enable communications over the internet.

  • Anaplan

    Anaplan is a web-based enterprise platform for business planning.

  • Android Open Source Project (AOSP)

    The Android Open Source Project (AOSP) is the repository of source code and the foundation which maintains it that is responsible for the core of the Android operating system.

  • Android Oreo

    Android 8.0 Oreo is the eighth major update to the Android operating system that contains new features and enhancements for application developers.

  • Android OS

    Android OS is a Linux-based mobile operating system that primarily runs on smartphones and tablets.

  • Android Studio

    Android Studio is the official integrated development environment (IDE) for Android application development.

  • antenna

    An antenna is a specialized transducer that converts electric current into electromagnetic (EM) waves or vice versa.

  • Apache OpenOffice

    Apache OpenOffice is an open source office productivity suite used to create and edit documents (Writer), presentations (Impress), spreadsheets (Calc), graphics (Draw), mathematical formulas (Math) and databases (Base).

  • Apex (Salesforce)

    Salesforce Apex is a Microsoft-certified framework for building software as a service (SaaS) apps on top of Salesforce's customer relationship management (CRM) functionality.

  • app

    'App' is an abbreviated form of the word 'application.' An application is a software program that's designed to perform a specific function directly for the user or, in some cases, for another software program.

  • app wrapping (application wrapping)

    App wrapping (application wrapping) is applying a management layer to an existing mobile app. It is typically done by an organization using third-party tools. App wrapping is done to increase an app's security, manageability and analytics.

  • Apple 3D Touch

    Apple 3D Touch was a hardware-based feature Apple introduced in iPhone 6s and 6s Plus devices running iOS 9 that perceives the amount of force a user puts on the touchscreen to activate different functions.

  • Apple AirDrop

    Apple AirDrop is a native feature in iOS and macOS that lets users share data from one device to another on the same Wi-Fi network.

  • Apple Automated Device Enrollment

    The Apple Automated Device Enrollment program, formerly known as the Device Enrollment Program (DEP), is a device enrollment service that's included with Apple Business Manager (ABM) and Apple School Manager (ASM).

  • Apple Bonjour

    Apple Bonjour is a group of networking technologies designed to help devices and applications discover each other on the same network.

  • Apple Business Manager

    Apple Business Manager (ABM) is an online portal for IT administrators who deploy Mac OS, iOS and tvOS devices in an enterprise or educational setting.

  • Apple iOS

    Apple iOS is a proprietary mobile operating system that runs on mobile devices such as the iPhone and iPad.

  • Apple TV (Apple TV 4)

    Apple TV is a set-top box that allows end users to stream multimedia content from the Internet over a television.

  • Apple User Enrollment

    Apple User Enrollment (UE) is a form of mobile device management (MDM) for Apple products that supports iOS 13 and macOS Catalina.

  • Apple Watch

    Apple Watch is a wearable smartwatch that allows users to accomplish a variety of tasks, including making phone calls, sending text messages and reading email.

  • Apple watchOS (Apple Watch operating system)

    Apple watchOS is the operating system (OS) designed specifically for the Apple Watch wearable device, with features that take advantage of the smaller screen and location of the device on the user's wrist.

  • application layering (app layering)

    Application layering (app layering) is a technology for delivering virtual applications that run in layers separate from a virtual desktop, but interact with the operating system and other apps as if they are installed natively on the base image.

  • application sandboxing

    Application sandboxing, also called application containerization, is an approach to software development and management and mobile application management (MAM) that limits the environments in which certain code can execute.

  • AppX file

    AppX is the application distribution file format that was introduced with Microsoft Windows 8.

  • AribaPay

    AribaPay is a system for electronic payments for goods and services on the SAP Ariba Network, a global business trading community. AribaPay is designed to bring visibility and a consumer-like experiences B2B e-commerce, as well as replacing complex and inefficient paper-based invoicing processes and systems.

  • asset performance management (APM)

    Asset performance management (APM) is both a strategy and a set of software tools for tracking and managing the health of an organization's physical assets.

  • Automatic Identification and Data Capture (AIDC)

    Automatic Identification and Data Capture (AIDC) is a broad set of technologies used to collect information from an object, image or sound without manual data entry. The actual technologies involved, the information obtained and the purpose of collection vary widely. AIDC systems are used to manage inventory, delivery, assets, security and documents.

  • Avaya

    Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).

  • SAP Ariba

    SAP Ariba is a software company that provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally.

  • What is account mapping, and why do you need it (with template)?

    Account mapping is a strategic process that involves researching and visually organizing the key stakeholders, decision-makers and influencers within a target customer's organization.

  • What is account-based selling? Everything you need to know

    Account-based selling (ABS) is a strategic sales approach in business-to-business sales and marketing that centers around building highly personalized and targeted relationships with specific high-value accounts.

  • What is actionable intelligence?

    Actionable intelligence is information that can be immediately used or acted upon, either tactically in direct response to an evolving situation, or strategically as the result of data analytics or some other assessment.

  • What is Adobe Acrobat Sign?

    Adobe Acrobat Sign is a cloud-based service that lets an individual or organization send, secure, track and manage e-signature processes.

  • What is an abandoned call?

    An abandoned call is a call or other type of contact initiated to a call center or contact center that is ended before any conversation occurs.

  • What is an applicant tracking system (ATS)?

    An applicant tracking system (ATS) is software that manages the recruiting and hiring process, including job postings and job applications.

  • What is APM? Application performance monitoring guide

    Application performance monitoring is a technology-driven process to ensure business applications perform as expected through real-time performance tracking and trend analysis.

  • What is app virtualization (application virtualization)?

    App virtualization (application virtualization) is the installation of an application on one computer and enabling an end user's client computer to remotely access that application.

  • wireless access point

    A wireless access point (wireless AP) is a network device that transmits and receives data over a wireless local area network (WLAN), serving as the interconnection point between the WLAN and a fixed wire network.

  • B

    B2C (business-to-consumer)

    B2C, or business-to-consumer, is a retail model where products or services move directly from a business to the end user who has purchased the goods or services for personal use.

  • BAI2 file format

    BAI2 file format is a specialized and standardized set of codes used for cash management and bank reconciliations, and introduced by the Bank Administration Institute (BAI).

  • BANT

    BANT is an acronym that stands for 'Budget, Authority, Need, Timing.'

  • barcode (or bar code)

    A barcode (sometimes seen as two words, bar code) is the small image of lines (bars) and spaces that is affixed to retail store items, identification cards and postal mail to identify a particular product number, person or location.

  • benefits administration

    Benefits administration is the process of assembling and managing the benefits an organization provides to employees.

  • BIOS password

    A BIOS password is authentication information that's sometimes required to log into a computer's basic input/output system (BIOS) settings before a computer boots up.

  • bluesnarfing

    Bluesnarfing is a hacking technique in which a hacker accesses a wireless device through a Bluetooth connection.

  • Bluetooth

    Bluetooth is a telecommunications industry specification that describes how mobile devices, computers and other endpoints can easily communicate with each other using a short-range wireless connection.

  • brand ambassador

    A brand ambassador is an advocate of a particular company's products and services. In marketing, brand ambassador may actually be a paid position and job title.

  • bring your own carrier (BYOC)

    Bring your own carrier (BYOC) is a method of letting businesses choose their own carrier to connect their unified communications provider to the public switched telephone network.

  • business metric

    A business metric is a quantifiable measure businesses use to track, monitor and assess the success or failure of various business processes.

  • buzz marketing

    Buzz marketing is a viral marketing technique focused on maximizing the word-of-mouth potential of a campaign or product.

  • What are buyer personas?

    A buyer persona is a composite representation of a specific type of customer in a market segment.

  • What is a bill of materials (BOM)?

    A bill of materials (BOM) is a comprehensive inventory of the raw materials, assemblies, subassemblies, parts and components, as well as the quantities of each, needed to manufacture a product.

  • What is BitLocker?

    BitLocker Drive Encryption, or BitLocker, is a Microsoft Windows security and encryption feature included with certain Windows versions.

  • What is brand recognition?

    Brand recognition is the extent to which a consumer can correctly identify a particular product or service just by viewing the product or service's logo, tagline, packaging or advertising campaign.

  • What is budgeting, planning and forecasting (BP&F)?

    Budgeting, planning and forecasting (BP&F) is a three-step strategic planning process for determining and detailing an organization's long- and short-term financial goals.

  • What is SAP BAPI (Business Application Programming Interface)?

    SAP BAPI (Business Application Programming Interface) is a special type of application programming interface (API) that allows third-party software applications to interact with SAP systems.

  • What is SAP BW (Business Warehouse)?

    SAP Business Warehouse (BW) is a model-driven data warehousing product based on the SAP NetWeaver ABAP platform.

  • What is the bullwhip effect?

    The bullwhip effect is a supply chain phenomenon describing how small fluctuations in demand at the retail level can cause progressively larger fluctuations in demand at the wholesale, distributor, manufacturer and raw material supplier levels.

  • C

    candidate experience

    Candidate experience reflects a person's feelings about going through a company's job application process.

  • captive portal

    A captive portal is a webpage that the user of a public-access network is required to view and interact with before they can access the network.

  • chart of accounts (COA)

    A chart of accounts (COA) is a financial, organizational tool that provides an index of every account in an accounting system.

  • chatbot

    A chatbot is a software or computer program that simulates human conversation or "chatter" through text or voice interactions.

  • chief customer officer (CCO)

    A chief customer officer, or customer experience officer, is responsible for customer research, communicating with company employees and taking charge of customer experience (CX) metrics.

  • chief human resources officer (CHRO)

    Chief human resources officer (CHRO) is a top-level management executive in charge of an organization's employees.

  • churn rate

    Churn rate is a measure of the number of customers or employees who leave a company during a given period.

  • Citrix Cloud

    Citrix Cloud is a management and delivery platform for IT administrators to design, deliver and manage virtual desktops and applications and other services, such as file sharing, on any device.

  • Citrix DesktopPlayer

    Citrix DesktopPlayer is a desktop virtualization platform with a Type 2 hypervisor that administrators install locally on top of a Windows or Mac OS X operating system. DesktopPlayer allows users to access a separate virtual desktop when they are using wireless internet or are not connected to the company network.

  • Citrix HDX 3D Pro

    Citrix HDX 3D Pro is a group of graphics acceleration technologies that help optimize the delivery of resource-intensive virtual applications on a company's XenDesktop and XenApp platforms.

  • Citrix StoreFront

    Citrix StoreFront is an enterprise application store that provides an interface for users to access Citrix Virtual Apps -- formerly XenApp apps -- and Citrix Virtual Desktops -- formerly XenDesktop -- remotely.

  • Citrix Workspace app (Citrix Receiver)

    Citrix Receiver was renamed the Citrix Workspace app in 2018. It is software that enables client devices to connect to various desktop virtualization services from Citrix.

  • Citrix XenApp

    Citrix XenApp, now called Citrix Virtual Apps, was a product that extends Microsoft Remote Desktop Session Host (formerly known as Terminal Services) desktop sessions and applications to users through the Citrix HDX protocol.

  • clickstream data (clickstream analytics)

    Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about which pages a website visitor visits -- and in what order.

  • client

    A client is a hardware or software device that requests access to a service that is typically made available by a server.

  • client-side extension (CSE)

    A client-side extension (CSE) is an integral component of enterprise group policy administration that applies Group Policy to users or endpoint systems.

  • cloud ERP

    Cloud ERP is a type of enterprise resource planning software that runs on a provider's cloud computing platform, rather than on premises on an enterprise's own computers.

  • cloud PBX (private branch exchange)

    A cloud PBX (private branch exchange) is a business phone system for connecting employees to a telephone network using a managed service running in the cloud.

  • cloud telephony (cloud calling)

    Cloud telephony (cloud calling) is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host.

  • codec

    A codec is a hardware- or software-based process that compresses and decompresses large amounts of data.

  • cognitive diversity

    Cognitive diversity is the inclusion of people who have different styles of problem-solving and can offer unique perspectives because they think differently, have divergent perspectives and come from varied backgrounds.

  • cohort learning

    Cohort learning is a learning strategy prioritizing coursework or lessons that groups of students complete together in an interactive fashion.

  • cold calling

    Cold calling is the business practice of contacting a potential customer or client who has not expressed previous interest in speaking with a customer service representative or making a purchase.

  • competency framework

    A competency framework is a structure that defines a set of competencies, or skills, for each role in an organization.

  • CONFIG.SYS

    CONFIG.SYS is a text file containing disk operating system (DOS) commands that tell the operating system (OS) how the computer is initially set up.