How unified communications is getting down to business

Last updated:September 2019

Editor's note

Unified communications products integrate a range of enterprise communication capabilities, including voice, web, video, call control and more. A collection of essential business products, UC platforms are essential tools for organizations of all sizes. But they're getting ever more complex as they incorporate advanced technology and offer more features.

Are you sure you're taking full advantage of what unified communications tools can do for your organization? This guide collects recent articles from our sites that explore three key areas where UC is changing fast: business messaging, contact centers and AI. This guide will help you stay abreast of developments in UC so you can choose the right UC tools, and know whether you need a whole new UC platform or just need to upgrade your current one.

1Business messaging in the UC world

Business messaging apps are becoming ubiquitous in the enterprise as the use of SMS fades. Some teams favor commercial services like Slack and WhatsApp, while others are turning to vendors for unified communications and collaboration platforms. Get up to date before implementing messaging tools or a communications platform as a service.

2How unified communications helps contact centers connect

UC systems can help contact centers be more efficient and secure while improving service quality to customers. But as UC platforms gain new capabilities, deployments get more complex and new concerns arise.

3How AI makes UC even more intelligent

Adding AI to unified communications helps automate workflows and provides other benefits, including improved network monitoring and analytics. Discover how AI improves UC capabilities and what you must do to get the most from this advanced technology.