Browse Definitions :
Definition

communication plan

A communication plan is a policy-driven approach to providing stakeholders with information. The plan formally defines who should be given specific information, when that information should be delivered and what communication channels will be used to deliver the information.

An effective communications management plan anticipates what information will need to be communicated to specific audience segments. The plan should also address who has the authority to communicate confidential or sensitive information and how information should be disseminated (email, websites, printed reports, and/or presentations). Finally, the plan should define what communication channels stakeholders will use to solicit feedback and how communication will be documented and archived.

Communication plans play an important role in change management. An effective communication strategy can help break down resistance to change by getting everyone on the same page and helping stakeholders become engaged and endorse the need for change and the steps being taken to bring it about.

In project management, the communications plan may include a glossary of common terms to ensure all stakeholders use terms consistently. This glossary may also define and include samples of templates, reports and forms that the project manager will use to communicate information.

A communication plan for emergency situations is similar, but must also address ways both electronic and non-electronic communication channels should be used to disseminate information. This includes announcements over a building paging system, automated text messages, email alerts, pre-recorded robocalls and the use of phone trees and social media.

This was last updated in May 2015

Continue Reading About communication plan

SearchNetworking
  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

  • overlay network

    An overlay network is a virtual or logical network that is created on top of an existing physical network.

SearchSecurity
  • encryption

    Encryption is the method by which information is converted into secret code that hides the information's true meaning.

  • X.509 certificate

    An X.509 certificate is a digital certificate that uses the widely accepted international X.509 public key infrastructure (PKI) ...

  • directory traversal

    Directory traversal is a type of HTTP exploit in which a hacker uses the software on a web server to access data in a directory ...

SearchCIO
  • resource allocation

    Resource allocation is the process of assigning and managing assets in a manner that supports an organization's strategic ...

  • chief digital officer (CDO)

    A chief digital officer (CDO) is charged with helping an enterprise use digital information and advanced technologies to create ...

  • security audit

    A security audit is a systematic evaluation of the security of a company's information system by measuring how well it conforms ...

SearchHRSoftware
SearchCustomerExperience
  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for...

  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

Close