Browse Definitions :
Definition

center of excellence (CoE)

A center of excellence (CoE) is a team of skilled knowledge workers whose mission is to provide the organization they work for with best practices around a particular area of interest. The concept of creating special-interest groups for thought leadership originated in lean manufacturing.

CoEs are often created when there is a knowledge deficit or skills gap within an organization. For example, a company may form a new center of excellence to manage the adoption and integration of robotic process automation (RPA).

An important goal of a center of excellence is to eliminate inefficiency and help move the organization to the next level of a maturity model. A CoE should include representatives from management, a line of business (LOB) and information technology (IT).

Depending upon the organization and area of interest, a CoE may be ongoing or temporary. When a CoE is ongoing, team members often have other job responsibilities; when the CoE is temporary, team members may be relieved of normal duties for the duration of the CoE. 

Ideally, CoE members are responsible for disseminating knowledge about the center's area of interest and providing employees with support for implementing recommended best practices. In vertical industries where knowledge management is the team's primary responsibility, a CoE may also be known as a competency center or a capability center.

This was last updated in November 2018

Continue Reading About center of excellence (CoE)

SearchNetworking
  • throughput

    Throughput is a measure of how many units of information a system can process in a given amount of time.

  • traffic shaping

    Traffic shaping, also known as packet shaping, is a congestion management method that regulates network data transfer by delaying...

  • open networking

    Open networking describes a network that uses open standards and commodity hardware.

SearchSecurity
  • buffer underflow

    A buffer underflow, also known as a buffer underrun or a buffer underwrite, is when the buffer -- the temporary holding space ...

  • single sign-on (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials -- for ...

  • pen testing (penetration testing)

    A penetration test, also called a pen test or ethical hacking, is a cybersecurity technique that organizations use to identify, ...

SearchCIO
  • benchmark

    A benchmark is a standard or point of reference people can use to measure something else.

  • spatial computing

    Spatial computing broadly characterizes the processes and tools used to capture, process and interact with 3D data.

  • organizational goals

    Organizational goals are strategic objectives that a company's management establishes to outline expected outcomes and guide ...

SearchHRSoftware
  • talent acquisition

    Talent acquisition is the strategic process employers use to analyze their long-term talent needs in the context of business ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

  • hybrid work model

    A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's...

SearchCustomerExperience
Close