Browse Definitions :
Definition

center of excellence (CoE)

A center of excellence (CoE) is a team of skilled knowledge workers whose mission is to provide the organization they work for with best practices around a particular area of interest. The concept of creating special-interest groups for thought leadership originated in lean manufacturing.

CoEs are often created when there is a knowledge deficit or skills gap within an organization. For example, a company may form a new center of excellence to manage the adoption and integration of robotic process automation (RPA).

An important goal of a center of excellence is to eliminate inefficiency and help move the organization to the next level of a maturity model. A CoE should include representatives from management, a line of business (LOB) and information technology (IT).

Depending upon the organization and area of interest, a CoE may be ongoing or temporary. When a CoE is ongoing, team members often have other job responsibilities; when the CoE is temporary, team members may be relieved of normal duties for the duration of the CoE. 

Ideally, CoE members are responsible for disseminating knowledge about the center's area of interest and providing employees with support for implementing recommended best practices. In vertical industries where knowledge management is the team's primary responsibility, a CoE may also be known as a competency center or a capability center.

This was last updated in November 2018

Continue Reading About center of excellence (CoE)

SearchNetworking
SearchSecurity
  • man in the browser (MitB)

    Man in the browser (MitB) is a security attack where the perpetrator installs a Trojan horse on the victim's computer that is ...

  • Patch Tuesday

    Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...

  • parameter tampering

    Parameter tampering is a type of web-based cyber attack in which certain parameters in a URL are changed without a user's ...

SearchCIO
  • chief procurement officer (CPO)

    The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and ...

  • Lean Six Sigma

    Lean Six Sigma is a data-driven approach to improving efficiency, customer satisfaction and profits.

  • change management

    Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes...

SearchHRSoftware
SearchCustomerExperience
  • clickstream data (clickstream analytics)

    Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about...

  • neuromarketing

    Neuromarketing is the study of how people's brains respond to advertising and other brand-related messages by scientifically ...

  • contextual marketing

    Contextual marketing is an online marketing strategy model in which people are served with targeted advertising based on their ...

Close