Enterprise social media management
Top Stories
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Answer
21 Oct 2022
Why is social media important for e-commerce?
To increase transparency, organizations can integrate social media with their e-commerce platform and enable users to post reviews and rate their products. Continue Reading
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News
27 Apr 2021
Social media algorithms under Senate microscope
Social media algorithms, like those from Facebook, Twitter and YouTube, have created economies and sowed misinformation. Senators want to know how they should be legislated. Continue Reading
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Feature
14 Jan 2021
Big Tech's uneasy balance of capitalism, censorship
Big tech companies' enforcement of acceptable use policies following Capitol riots is questioned, as some say First Amendment rights to free speech should extend to social networks. Continue Reading
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Tip
15 Jun 2020
How to use social networking CMS to create social media sites
Whether a company uses its own social CMS or a vendor's platform to create a social media site, it offers more features to users than mainstream social media platforms. Continue Reading
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Feature
23 Apr 2020
Educate, empathize in social media strategy during coronavirus
Social media offers an opportunity to connect during a period of isolation, but brands should be careful when adjusting social media strategies. Here are some words of advice. Continue Reading
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Answer
06 Feb 2020
How to combat the top 5 enterprise social media risks in business
Learn how social networking sites compound the insider threat risk, and explore how to mitigate the threat with policy, training and technology. Continue Reading
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Feature
19 Jun 2019
Social media analytics best practices tempered by privacy laws
Social media provides a fertile landscape of information and insight into consumer behavior, but collecting and analyzing that data carries all sorts of privacy pitfalls. Continue Reading
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Guide
15 May 2019
The power of enterprise collaboration software and tools
Research indicates that companies are snapping up enterprise collaboration software. But do they know how to boost worker productivity and derive ROI from these tools? This guide explores how companies are using collaboration software to achieve their business goals. Continue Reading
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Feature
04 Feb 2019
Personalization technology can both help, hurt CX strategy
Technology makes it easier for organizations to personalize content for online prospects. But brands need to make sure they don't get too personal and push away potential buyers. Continue Reading
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Feature
23 Jul 2018
Has collaboration software wrought perilous communication overload?
A new generation of collaborative software, such as Slack and Microsoft Teams, could prove a knowledge management boon. But does it have a dark side of communication overload? Continue Reading
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News
06 Apr 2016
Blockchain as a service may be in your future -- like it or not
Although consumers have been reticent about digital payments, new services -- such as Venmo and blockchain -- are making the benefits of mobile payments difficult to deny. Continue Reading
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Answer
14 Oct 2015
How should enterprises manage social media compliance incidents?
Social media compliance incidents in financial institutions are on the rise. Here are the most common violations and how to avoid them in the future. Continue Reading
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News
10 Mar 2015
Why SMAC will change your company's content management strategy
Trends like social, mobile and cloud have become entrenched in business operations but also pose serious challenges to managing and securing information. Continue Reading
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News
02 Mar 2015
Mobile customer service gives citizens a voice with government
Philly 311, a new mobile customer service app for the city of Philadelphia, helps citizens report neighborhood incidents and engage more deeply with city government. Continue Reading
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Tip
17 Jun 2014
Comparing social media monitoring tools
SDL is a popular choice among social media monitoring tools, but how do its competitors stack up? Continue Reading
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Tip
06 Mar 2014
Getting the most out of business collaboration software: Rules to live by
Companies that have made the leap and use collaboration software offer up some rules to live by in creating effective communities. Continue Reading
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Feature
28 Feb 2014
Is the future of ECM software in the cloud?
Traditional enterprise content management has been woefully inadequate for user needs in the era of cloud and mobile. Can the market turn things around? Continue Reading
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News
21 Jan 2014
As ECM systems mature, BPM becomes central to ROI
ECM systems have matured beyond content repositories to include automated workflow, which can optimize business processes and justify the cost. Continue Reading
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Feature
03 Dec 2013
Enterprise collaboration tool evangelist brings ROI to business suite
Dawn Lacallade is an enterprise collaboration tool evangelist. And she knows the secret sauce for successful social networking initiatives. Continue Reading
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News
28 Jun 2011
Collaboration, content management part of CRM overhaul at Yahoo
Yahoo overhauled its CRM and content delivery system with a social component using Salesforce Content and Chatter, not SFA. The director of global sales explained how. Continue Reading