Enterprise application management

Ensure remote users meet data protection standards

During the pandemic, users may have adopted insecure applications as part of their workflows. IT pros must ensure remote data protection by securing or removing these apps. Continue Reading

How the cloud fractures application delivery infrastructure ops

Within a single IT organization, traditional network teams may clash with cloud teams over application delivery infrastructure operations and management. Continue Reading

Knoa software measures remote worker effectiveness

At a time when in-person interactions are at a minimum, how can companies tell if their employees are struggling? Knoa says user experience management metrics can help. Continue Reading

Why isn't Adobe Reader working on Windows 10?

When Adobe Reader isn't working with Windows 10, admins can take a few troubleshooting steps to rectify the issue. Begin with Adobe's AcroMonitor tool. Continue Reading

Understand and manage Windows 10 virtual memory

It can be difficult for IT pros to understand the intricacies of Windows 10 virtual memory, but they should develop a basic knowledge of virtual memory to effectively manage desktops. Continue Reading

Discover how Catchpoint helps end-user experience monitoring

The Catchpoint end-user experience monitoring tool supports several notable integrations with enterprise software and monitoring capabilities such as real user monitoring. Continue Reading

COVID-19 sparks software licensing issues with remote users

Organizations face a range of issues with the spread of COVID-19, including how to support a newly remote workforce. Learn how to address these enterprise licensing concerns. Continue Reading

Okta 2020 [email protected] report: security and data apps see growth, companies want best of breed

Always interesting to see data-driven studies showing what apps organizations are trending towards. Continue Reading

EG Enterprise v7 focuses on usability, user experience monitoring

New features in EG Enterprise v7, set to launch soon, enable simulated and real user monitoring, automated diagnosis and new dashboard and visualization features. Continue Reading

Manage Windows 10 default file type associations with SetUserFTA

Windows 10 default file type associations dictate which applications open for different file types. Find out how IT can manage these associations with the SetUserFTA tool. Continue Reading

AI drives unified endpoint management benefits beyond limits

With a big boost from artificial intelligence, UEM tools sharpen applications in security, identity management, app monitoring, dynamic profiles, onboarding and self-help. Continue Reading

Box Shield adds tighter controls for content sharing

New Box security features enable file- and folder-level access control, while admins and security staff get machine-learning tools to discover and investigate anomalous activity. Continue Reading

New Citrix COO talks future of Citrix services

In his first public interview as Citrix's first COO, Mark Schmitz discusses what the company's priorities are and how he hopes to grow their subscription products. Continue Reading

User experience management from Knoa shines light on SAP app use

Agribusiness company Bunge improved its end-user experience with SAP applications by licensing Knoa. The software company helped provide insights into how its users were -- and weren't -- interacting with the applications. Continue Reading

Apica introduces desktop application performance monitoring tool

Designed for Windows desktop applications, Apica's Desktop Application Check intends to increase visibility and boost desktop application monitoring capabilities. Continue Reading

Citrix customers focus on products and support, not rumors

While acknowledging a sale is unlikely, one Citrix customer said he would expect a similar level of support and satisfaction with Citrix products even if it was. Continue Reading

Citrix CEO David Henshall addresses Citrix news, sale rumors

In this Q&A, Citrix CEO David Henshall touches on sale rumors, the growth of cloud subscriptions and the importance of providing customers with options. Continue Reading

Enabling a mobile workforce is a top priority for Citrix

In this Q&A, Citrix's Jeroen van Rotterdam talks about the delicate balance between security and productivity and how finding the right balance is needed to improve the employee experience. Continue Reading

Citrix Workspace update resonates with Synergy attendees

Attendees at Citrix Synergy walked away from the opening keynote excited about the capabilities of the new Workspace. The new version is underpinned by micro apps and AI for a more seamless workflow. Continue Reading

Employee experience gets top billing at Citrix Synergy

Citrix details upgrades to Workspace and unveils a new DaaS product called Managed Desktops, as well as a new integration with Google Cloud at its annual user conference. Continue Reading

IE mode unburdens IT admins by running legacy apps on Microsoft Edge

At its annual developer conference, Microsoft introduced IE mode to Microsoft Edge. The new feature will help IT admins run legacy applications on a more modern browser. Continue Reading

How to add MDT applications with Chocolatey package manager

The Microsoft Deployment Toolkit allows administrators to install applications during deployment. Here's how IT can simplify the process with Chocolatey's command-line input. Continue Reading

Microsoft acquisition of Express Logic adds IoT improvements

Microsoft's acquisition of Express Logic is another example of its $5 billion investment in IoT. One expert sees the move as a step toward an end-to-end IoT OS. Continue Reading

G Suite update aimed squarely at the enterprise

Google aims to make G Suite more secure and easier to use in its latest update. One expert sees the added capabilities as Google trying to match the needs of the enterprise. Continue Reading

Government shutdown raises end-user security risks

The government shutdown could be a boon for hackers, as end-user resources are a prime attack vector. An expert explains what IT should be on the lookout for. Continue Reading

How can you improve Google Chrome management?

IT professionals should deploy Group Policies to their browsers to improve the user experience. Check out this step-by-step guide on applying Group Policies to Google Chrome. Continue Reading

How Windows desktop storage evolved to meet today's demands

Storage for Windows desktops has changed significantly as end-user demands and technologies have changed. Cloud-based storage is a top option today. Continue Reading

Recapping end-user computing strategy evolutions of 2018

It's time to take a look back and consider how end-user computing has evolved over the past year. AI made an obvious mark, but what about hosted desktops and new management approaches? Continue Reading

Recapping end-user computing strategy evolutions of 2018

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Advantages of hyper-converged infrastructure for virtual desktops

Advantages of hyper-converged infrastructure compared with a traditional data center setup include improved scalability and availability, simpler management and better integration. And when it comes to virtual desktops and applications, those benefits lead to better performance. This month's cover story explores the advantages of hyper-converged infrastructure powering VDI and virtualized apps.

Also in this issue, a columnist explains the evolution of desktop storage and how the cloud continues to be the next big things in this area. Expert Jack Madden takes a deep dive into Microsoft's new desktop as a service offering, which is set to shake up the DaaS industry. Plus, this month's App Spotlight shines on Evernote, a compelling option for business organizing and note-taking. And to wrap up another year of the Access e-zine, the editor's note takes a look back at the biggest end-user computing trends and lessons from 2018.

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Buy the right help desk tools to track and resolve incidents

Help desk management tools help admins manage, track and resolve problems. Learn about the leading products and the reporting, communication and support features they offer. Continue Reading

Windows Server 2019 RDSH drops Office 365 ProPlus support

Microsoft hopes to accelerate customer cloud desktop adoption when it makes the Office 365 ProPlus suite a cloud-only product for Windows Server 2019 RDSH users. Continue Reading

Why you don't always need a general-purpose operating system

A purpose-built, or real-time, operating system could be more useful for applications that require a lot of data processing. Several options for this type of system exist today. Continue Reading

IT's essential toolbox for troubleshooting and managing users

End-user computing administrators spend a lot of time considering which products and services to deliver to end users that will make the employees' jobs easier. But what about the IT pros themselves? They need a variety of tools for managing users and the many issues that end users encounter daily. With help desk and remote access tools, plus a good password management system, IT admins are on their way to managing users and troubleshooting problems with all the necessities in hand.

Also in this issue, get a look at Samsung's Galaxy Note 9, learn whether IT departments should really focus only on general-purpose operating systems, and explore the emerging world of mobile analytics. Plus, take a deep dive into mobile thin clients and how these movable -- sometimes pocketable -- devices can be a solid option for VDI.

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Why you don't always need a general-purpose operating system

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Assess IT help desk software options based on these features

Explore communication channels, ticket management, agent management, knowledge base options and reporting capabilities when evaluating prospective help desk management software. Continue Reading

4 non-Windows applications VDI shops must account for

VDI shops must manage more than just traditional Windows apps in today's enterprise. They must also address Apple-specific apps, as well as mobile-first apps and more. Continue Reading

MSIX app packaging gets a hand from Cloudhouse

The introduction of the MSIX packaging format creates potential app compatibility concerns for IT pros. With the right tool, however, they can make the transition much smoother. Continue Reading

End-user security awareness training is a must-have

There are lots of different ways to keep users up to date on the latest security risks and how they should be handling their corporate resources. Continue Reading

How to approach end-user security training

Most IT pros are aware that user behavior can be a security threat to an organization. But what is there to do about it? With end-user security training, IT can ensure that employees are updated on the latest risks and know how to access corporate resources in accordance with IT policies. There are several ways to approach end-user security training, from online resources to in-person meetings, so we explore the methods at hand in this month's cover story of Access magazine.

Also in this issue, learn how to prepare for Windows 7 end of life and what Apple's Device Enrollment Program can bring to the table for desktop and mobile environments. In another expert column, get to know how internet of things devices fit into unified endpoint management today. Plus, check out this month's Device Spotlight on the Dell XPS 15 2-in-1 and see what the editor has to say about monitoring mobile device usage in the enterprise.

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End-user security awareness training is a must-have

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How to deploy and administer help desk management software

Help desk tools help IT manage the submission, status and resolution of employee help desk tickets. Read on to learn about common help desk challenges and the latest trends. Continue Reading