Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• 9 top employee retention software options

  Rewarding employees using rewards software could positively affect employee retention. Learn about some of the top software that could help keep employees at your company. Continue Reading

• Outcome-based AI pricing hits a measurement problem

  As vendors move beyond seat-based models, enterprises must determine how to measure AI value, handle attribution issues and avoid paying for unclear outcomes. Continue Reading

• How agent assist technology works in the contact center

  Contact centers that invest in agent assist technology can help their agents become more productive and eliminate tedious tasks to make their jobs easier. Continue Reading

• Compare BYOD vs. CYOD vs. COPE vs. COBO for a mobile strategy

  BYOD offers organizations flexibility for employee devices. COBO offers security. Neither aspect can be the only factor in a mobile device management strategy. Continue Reading

• The 4 most common HR data security issues

  Common data security issues that HR departments encounter include HR software vulnerabilities and chatbots. Learn about the most common HR data threats and how to prevent them. Continue Reading

• How to modernize your legacy ERP system

  Modernizing a legacy ERP system can be vital for staying relevant in today's marketplace. Learn what IT leaders need to know about the process.Continue Reading

• Why call deflection is no longer the contact center's north star

  Leaders should evaluate automation and self-service based on whether they resolve customer needs efficiently and durably, not simply whether they prevent a call or human handoff.Continue Reading

• When cloud PCs make more sense than another hardware refresh

  Hybrid work is reshaping endpoint management. Learn when cloud PCs, DaaS and VDI make sense versus traditional hardware and how to balance cost, flexibility and performance needs.Continue Reading

• What Copilot in Windows means for endpoint governance

  Microsoft 365 Copilot makes hidden data governance problems visible. Organizations must address oversharing, agent identity sprawl and policy gaps before broad deployment.Continue Reading

• Are Copilot+ PCs worth it? Evaluating AI-powered Windows PCs

  Copilot+ PCs are high-performance Windows 11 computers that enable local AI processing, extended battery life and AI features like Windows Studio Effects and Live Captions.Continue Reading

• Why EY built an entire AI platform for enterprise-scale agentic AI

  In this podcast, EY's Julie Teigland says the AI "operating system" co-developed with Microsoft and Nvidia unified its fragmented AI efforts and holds lessons for other companies.Continue Reading

• Desktop video conferencing hardware now built for hybrid work

  Desktop video hardware offers organizations hybrid work benefits, including high-quality video for home workers and simplified IT management. But getting buy-in can be a challenge.Continue Reading

• How can IT manage video conferencing interoperability?

  Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key.Continue Reading

• What is UCaaS? Unified communications as a service guide

  Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.Continue Reading

• The business case to prioritize UC interoperability

  With multi-platform unified communications systems the norm rather than the exception, organizations have to take special care to make sure their systems serve a common goal.Continue Reading

• 9 RPA use cases in finance and accounting

  RPA can automate repetitive finance and accounting work, but strong use cases require clean data, process redesign, governance, controls and human review.Continue Reading

• 6 benefits of a learning management system

  A learning management system can centralize training, support compliance, improve access, provide learning data and help HR scale employee upskilling and reskilling programs.Continue Reading

• How to choose a CX provider: A practical buyer's guide

  When assessing new CX vendors and technologies, enterprise tech buyers need to consider several factors, including technical and business-level buying decisions.Continue Reading

• Secure Enclave vs. TPM vs. HSM: What IT should know

  The Secure Enclave offers hardware-isolated security for Apple devices. Learn how it compares with TPM and HSM technologies, as well as the best uses for these three approaches.Continue Reading

• How AI leaders can build an AI feature inventory

  Traditional software inventories miss many embedded AI features. Learn what an AI feature inventory should include and how it improves visibility, governance and planning.Continue Reading

• 5 advantages and disadvantages of using AI in HR

  AI can help HR teams save valuable time and improve service, but bias, accuracy, transparency and legal risks require governance before broader adoption.Continue Reading

• 5 AI features to look for in an LMS

  An LMS can draw on employee data from multiple HR systems, then make recommendations. Learn more about AI-powered LMS features that companies should look for.Continue Reading

• 4 use cases for an LMS with AI

  AI can help HR and learning leaders by summarizing learning data, automating routine work and identifying a company's emerging training needs. Learn more.Continue Reading

• Making the case for vertical UC: ROI, compliance and efficiency

  Not all companies benefit from a one-size-fits-all unified communications deployment. Verticalized UC lets companies tailor platforms to fit their specific needs.Continue Reading

• 10 steps to support your HCM system post-go-live

  Post-go-live HCM support requires clear ownership, issue tracking, training, documentation and vendor planning. Use these 10 steps to improve adoption.Continue Reading

• Using generative AI to improve VoIP communications

  Integrating GenAI with VoIP can deliver cost savings and efficiency through automated call routing, real-time translation, advanced analytics and intelligent chatbots.Continue Reading

• AI agents in enterprise software: Questions to ask vendors

  Before deploying AI agents in the enterprise, it is essential to ask vendors critical questions about governance, security, compliance, accountability and operational risk.Continue Reading

• What iPhone encryption means for enterprise mobile security

  Encryption comes baked into Apple devices, but iPhones also have some significant enterprise-level protections that mobile administrators must enable and deploy policies for.Continue Reading

• 5 benefits of an LMS with AI

  AI can recommend LMS training for areas where an employee needs improvement, as well as for areas that can benefit an employee's career growth. Learn other benefits.Continue Reading

• Should you move to SaaS ERP? Top factors to consider

  Although SaaS ERP holds the promise of agility for many companies, understanding the nuances of migration is critical. Here are six areas to consider.Continue Reading

• Cross-category governance is the next software challenge

  As software work crosses ERP, HR, CX, collaboration and EUC systems, governance must follow the data, workflows and outcomes.Continue Reading

• Enterprise software is harder to manage by category

  Enterprise software categories still matter, but more work, data and risk now move between them. Strategy must account for the blur.Continue Reading

• Top 7 UCaaS features to enhance productivity

  Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration.Continue Reading

• Evaluating today's 10 leading ERP software vendors

  Read this overview to learn the strengths, market positioning and major product lines of 10 market leaders in ERP, with quick takes from analysts and advice on how to buy.Continue Reading

• What does zero trust mean for mobile devices in the enterprise?

  Mobile threats are on the rise, and traditional defenses aren't enough. Zero trust is one approach that helps keep corporate resources secure as mobile devices interact with them.Continue Reading

• 9 supplier relationship management benefits for resilience

  Strong supplier relationship management helps companies reduce disruption risk, improve collaboration, manage costs and build more resilient supply chains with strategic suppliers.Continue Reading

• Customer service AI pricing just turned into the biggest shell game

  For buyers, picking customer service tech might feel closer to playing a shell game than the traditional enterprise IT RFP process.Continue Reading

• Understanding persistent vs. nonpersistent VDI

  Persistent and nonpersistent VDI differ in storage, personalization, security, app delivery and management. Learn how IT should choose the right model.Continue Reading

• How to conduct a mobile app security audit

  Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components throughout the app lifecycle.Continue Reading

• Understand methods for virtual application delivery

  Virtual app delivery technologies help centralize management and provide consistent UX across distributed workforces. But how do organizations know which delivery methods to use?Continue Reading

• Who do you trust? HR's conflicted role in the AI disruption

  The SHRM conference highlighted HR's balancing act: calming AI job-loss fears and upskilling workers while carrying out CEO plans to cut labor costs and boost the bottom line.Continue Reading

• How to decide which AI features are worth turning on

  Enterprise leaders must strategically evaluate embedded AI features based on operational impact, risk and cost using clear governance frameworks and accountability measures.Continue Reading

• Composable vs. programmable communications explained

  Composable and programmable communications offer flexibility, customization and cost savings compared to traditional UC. But they also risk complexity and governance challenges.Continue Reading

• Enhanced 911 transitions to Next Generation 911

  Next Generation 911 supports richer emergency communications and better location data. Learn what NG911 means for enterprise 911 compliance, mobile calls and risk.Continue Reading

• 12 steps you need to carry out post-ERP implementation

  Learn the essential steps your project team must take to ensure ERP implementation is successful after the go-live.Continue Reading

• 7 key ERP features for your business to consider

  Analysts say the focus should be on key tasks and business processes instead of the technology, and they share their advice on the features that do the most to add value.Continue Reading

• How generative AI for business enhances collaboration

  Generative AI, in combination with agentic AI, presents some intriguing use cases that companies should consider as they assess their collaboration needs.Continue Reading

• Citizen developers need a sandbox, not a blank check

  Citizen AI can help business users solve local problems, but enterprises need bounded contextual autonomy to govern data, actions and ownership.Continue Reading

• Citizen developers move AI closer to the work

  Generative AI expands what citizen developers can build, making formal programs more important as business users create tools closer to real work.Continue Reading

• Vibe coding in CX: Benefits, risks and real-world uses

  CX vibe coding should be a safe sandbox play that looks to quicken internal tasks. For now, the security risks are too great for production-level customer interactions.Continue Reading

• Why vertical UC platforms beat one-size-fits-all services

  A one-size-fits-all UC platform isn't always the best choice. Explore the unique communications needs of different industries and how leading vendors are tailoring their services.Continue Reading

• Hybrid architecture as a permanent enterprise model

  Hybrid architecture is no longer a waypoint on the path to full cloud adoption. It's the destination. Success depends on governance, accountability and application-driven design.Continue Reading

• Why midmarket buyers are rethinking their UCaaS strategies

  Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and compliance capabilities.Continue Reading

• Autonomous service still needs a human handoff

  AI agents, robots and automation can handle more service work, but customer service still needs human judgment, clean handoffs and coordinated ownership.Continue Reading

• How to choose a B2B e-commerce platform

  When choosing a B2B e-commerce platform, businesses should prioritize scalability and composability, evaluate native features and consider cost and integration challenges.Continue Reading

• ERP data becomes AI's next control problem

  AI agents and assistants need ERP data to work well, but exposing that data raises new questions about governance, context, security and ownership.Continue Reading

• Nemours Children's Health scales hospital-at-home as an operating model

  Through its Advanced Care at Home program, Nemours Children's Health built an Epic-integrated operating model to coordinate workflows, expand capacity and support care delivery.Continue Reading

• Where enterprise sustainability reporting often breaks down

  Despite evolving into a core business priority, many sustainability initiatives fail. Leaders can circumvent this by integrating the right software and implementing best practices.Continue Reading

• Context is key: The limits of experience analytics software

  Experience analytics can show behavior, journeys and sentiment, but without operational, cultural, service and workflow context, organizations risk optimizing the wrong things.Continue Reading

• AI agents can speed up work without simplifying it

  AI agents might simplify work for users, but enterprises still need workflow mapping, process visibility and human oversight to manage hidden complexity.Continue Reading

• How AI inferred sentiment analysis unlocks customer insights

  Automated customer sentiment evaluations can help organizations understand their customers better, replace manual tasks and boost revenue by uncovering buying signals.Continue Reading

• AI agents need boring rules to do useful work

  Agentic AI promises autonomy, but useful enterprise agents still depend on rules, context, governance, permissions and trusted systems of record.Continue Reading

• Top records management certifications to consider

  Records management certifications can help professionals build expertise in information governance, privacy, security, compliance and records lifecycle management.Continue Reading

• 5 steps of an ERP implementation communication plan

  Communicating effectively about an ERP implementation is a must because of the complexity and stress of the project. Learn what steps to follow to create a communication plan.Continue Reading

• Avaya CX service blends AI, robots and human interactions

  Avaya has partnered with avatarin to unify customer interactions among AI, remote human agents and physical spaces. The goal is to improve contextual customer service.Continue Reading

• AI hiring needs a decision trail

  AI hiring tools can speed interviews and assessments, but employers need a decision trail that shows what AI shaped, what humans reviewed and who owned the final call.Continue Reading

• What browser research tells us about the app landscape

  New Omdia research reveals Windows apps still outnumber browser apps in organizations, while unmanaged browsers like Safari and Firefox create potential security blind spots.Continue Reading

• Why context engineering is the next enterprise software priority

  As enterprises deploy AI agents across business systems, context engineering is emerging as a critical discipline for governance, accuracy and ROI.Continue Reading

• Is it time to adopt autonomous endpoint management software?

  Autonomous endpoint management tools promise AI-driven device oversight, but are they truly innovative, or just rebranded automation? Here's what IT leaders need to know.Continue Reading

• The AI pilot passed the test, but the workflow failed

  AI agents can pass controlled pilots and still fail in production if organizations have not mapped the workflow, handoffs, exceptions and human review points.Continue Reading

• Answer engines put marketing tools on notice

  Answer engines are changing how buyers find info, shifting marketing software beyond SEO and campaigns into brand interpretation, data synthesis and AI decisions.Continue Reading

• 8 AI use cases in manufacturing

  Manufacturers are moving from AI experimentation to practical use cases that improve productivity, product quality, maintenance and supply chain decision-making.Continue Reading

• UC stack evolution: Integrated vs. best-of-breed considerations

  Today's UC market requires IT leaders to make a strategic choice: integrated suite simplicity vs. best-of-breed flexibility. Prioritize key drivers, governance, UX and ROI.Continue Reading

• Choosing an MDM for Apple management in the enterprise

  Examine Apple MDM capabilities, key features and use cases and how platforms support enterprise device management, security, scalability and governance.Continue Reading

• Understanding the science behind AI-based hiring assessments

  In this podcast, Mike Hudy, chief science officer at Hirevue, says industrial-organizational psychology predicts success more accurately than old-school resumes and interviews.Continue Reading

• How to choose an HR software system in 2026: A complete guide

  Buying the right HR tools is more critical than ever. This step-by-step guide helps you identify your needs, understand the technology and pinpoint the features that matter most.Continue Reading

• The UC stack gets the policy job

  As UCaaS platforms add AI and become central to hybrid work, enterprises need to balance cloud scale with control over communications data, compliance and policy.Continue Reading

• How to enable a Teams-contact center integration

  Integrating Teams with contact centers offers agents advanced calling and collaboration features. Explore the three integration models: Connect, extend and unify.Continue Reading

• A guide to Intune Suite licensing for endpoint management

  As Microsoft makes changes to the structure of Intune and updates pricing, organizations need to evaluate their endpoint management licensing options.Continue Reading

• 12 generative AI tools for marketing and sales teams

  Generative AI tools can automate content creation, personalize outreach and analyze customer data. Compare 12 tools for marketing and sales teams.Continue Reading

• Top 8 e-signature software providers for 2026

  E-signature software enhances workflows and reduces paper use. Organizations should compare integrations, workflows, compliance features, and pricing before choosing a platform.Continue Reading

• Collaboration security and governance must be proactive

  Collaboration tools are prime targets for attackers eager to gain access to enterprises. A proactive security strategy not only protects tools but also boosts ROI.Continue Reading

• How AI reshapes upselling in customer experience platforms

  With help from AI insights, CX platforms can unify product usage data, customer behavior and engagement signals to identify upsell opportunities.Continue Reading

• The next enterprise AI problem is visibility

  As AI disappears into approved software, browsers and everyday workflows, enterprises face a harder question than access: how to see, govern and control what AI is already doing.Continue Reading

• When collaboration starts becoming operational drag

  What looks like healthy teamwork can mask unclear ownership, weak decision rights and fragmented tools that slow execution, raise costs and wear people down.Continue Reading

• Who owns the outcome? Accountability in the hybrid enterprise

  Hybrid operating models reveal hidden accountability gaps across enterprise systems. Learn how leaders define decision rights, assign ownership and improve auditability.Continue Reading

• 16 top applicant tracking systems for 2026

  Modern ATSes provide features, such as advanced branding options, diversity and inclusion tools, and integration with complementary systems. Learn the top products.Continue Reading

• 8 examples of document version control

  Document version control strategies help teams manage collaboration, approvals, retention and recovery across modern content platforms.Continue Reading

• AI could earn trust in transactional work first

  AI might initially earn trust in transactional work, where narrower tasks, cleaner data and clearer oversight make procurement and manufacturing stronger proving grounds.Continue Reading

• Top AI recruiting tools and software of 2026

  AI now reaches every corner of recruiting and talent acquisition. Here's the latest on AI tools, from chatbots to agentic AI, plus details on products from 9 top vendors.Continue Reading

• How agentic AI modernizes outbound sales campaigns

  AI agents can contact customers, make decisions, act autonomously and close a sale with little or no human involvement. They can also renew orders and attempt upsells.Continue Reading

• RSAC 2026: End-user AI agents are here, but invisible

  Agentic AI dominated RSAC 2026 as vendors grappled with invisible AI usage, shadow tools, unsecured end‑user agents and a renewed focus on the endpoint.Continue Reading

• HR AI is becoming a change management story

  AI in HR software is changing employee experience and HR workflows, turning automation into a broader story about rollout, trust and change management.Continue Reading

• 12 top HR software and tool options to consider in 2025

  To help CHROs whittle down their HR software shortlist, learn the pros and cons of some top vendors and tools, and get buying tips to ensure the purchase is a success.Continue Reading

• What makes contact center processes customer-centric?

  Customer-centric contact center processes need better journey visibility, stronger feedback loops and solutions that extend beyond the service team.Continue Reading

• How governance maturity affects M&A integration outcomes

  M&As are often based on valuation and strategic fit, but post-deal integration -- where governance maturity becomes critical -- determines whether they succeed or fail.Continue Reading

• Inside the push to turn AI agents into suite functionality

  Salesforce, Oracle, Workday and Zoom are pushing AI agents into suites and workflows, but each is taking a different path toward practical enterprise adoption.Continue Reading

• How should contact centers use AI today?

  Contact center AI now helps most with routine, high-volume work such as agent assist, summaries, routing and self-service, but human agents still matter in more complex situations.Continue Reading

• Inside SAP R&D on the convergence of agentic and physical AI

  In this podcast, Yaad Oren, SAP's head of research and innovation and managing director of SAP Labs U.S., says smarter, autonomous physical AI devices are poised for business use.Continue Reading

• Business live streaming rivals the best of broadcasting

  This isn't your company's old webinar. New tools and capabilities are enabling organizations to turbocharge their live streaming events and reach audiences in novel ways.Continue Reading