Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Business live streaming rivals the best of broadcasting

  This isn't your company's old webinar. New tools and capabilities are enabling organizations to turbocharge their live streaming events and reach audiences in novel ways. Continue Reading

• Augmented reality CX adoption still in its early stages

  The enterprise adoption of AR in CX is limited because of key obstacles, including system integration issues, budgeting structures and tech standardization glitches. Continue Reading

• AI in CX: More can be better — for agents and customers

  An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress. Continue Reading

• 9 execs on why CCaaS is so busy right now

  Contact centers are home to living, breathing customer interactions. AI is helping companies mine that data and refine their customer experiences. Continue Reading

• 3 execs on the difference context makes in customer data

  “Context” seems like a necessary quality to improve data – and agentic AI efficacy. But how do you define it? We asked the pros. Continue Reading

• Rethinking UC security amid the rise of deepfake technology

  IT leaders at Enterprise Connect discussed why organizations must adopt new security measures to identify and stop deepfakes in voice and video calls.Continue Reading

• Comparing Citrix vs. Azure Virtual Desktop with Nerdio

  Compare Citrix vs. Azure Virtual Desktop with Nerdio to find the best fit for your IT needs. Citrix suits hybrid setups; AVD with Nerdio excels in cloud-first environments.Continue Reading

• Why IT leaders must prioritize hybrid work accessibility

  As companies push return-to-office policies, IT leaders must ensure disabled employees aren't left behind. Explore how AI enables hybrid work accessibility.Continue Reading

• Is AI-generated content copyrighted?

  AI-generated content can sometimes be copyrighted, but only when a human contributes enough creative expression. Recent court rulings still leave major questions open.Continue Reading

• Comparing Windows 365 vs. Azure Virtual Desktop

  Windows 365 and Azure Virtual Desktop are both Microsoft virtual desktop offerings, but there are major differences between a Windows 365 Cloud PC and an AVD deployment.Continue Reading

• Enterprise AI is becoming a coordination problem

  As organizations deploy more AI agents, the new challenge is not determining what they can do but how to coordinate them across workflows, applications and infrastructure.Continue Reading

• Narayen ushered Adobe out of diskettes all the way to the AI era

  Shantanu Narayen made history in his 18-year run as Adobe CEO.Continue Reading

• What enterprise software updates now reveal about modern IT

  Enterprise software updates reveal how Windows upgrades, endpoint lifecycle planning and hybrid work infrastructure are reshaping enterprise IT operations.Continue Reading

• Cloud ERP vs. on-premises ERP: Key differences

  Understanding the differences between on-premises ERP and cloud ERP, especially multi-tenant SaaS, is critical in buying decisions. Here's how they compare in 12 important areas.Continue Reading

• Understanding MDM vs. MAM in Microsoft Intune

  Microsoft Intune supports MDM and MAM, two distinct approaches to managing devices and protecting data across corporate-owned and BYOD environments.Continue Reading

• Enterprise AI enters its operational phase

  Enterprise AI is moving beyond experimentation as organizations deploy AI agents for practical tasks and begin confronting governance and orchestration challenges.Continue Reading

• Enterprise platforms help establish operational discipline

  Enterprise software platforms are evolving beyond productivity tools into systems that expose operational signals around cost, workflow friction and performance.Continue Reading

• Identity is quietly becoming enterprise IT's control plane

  Identity policies increasingly govern how users access enterprise apps, devices and collaboration tools, shifting enterprise control from infrastructure to identity systems.Continue Reading

• Signals emerging across enterprise infrastructure decisions

  Device ecosystems, identity frameworks and orchestration tools reveal how enterprise platforms are beginning to interact as part of broader infrastructure systems.Continue Reading

• What are the top limitations of Microsoft Power Apps?

  Microsoft Power Apps is widely used for low-code app development, but organizations should understand limitations related to licensing, integrations, scalability and app management.Continue Reading

• Setting up Windows 11 kiosk mode with 4 different methods

  Windows 11 kiosk mode enables IT to restrict devices to specific apps. There are four deployment methods: local setup, PowerShell, Windows Configuration Designer and MDM tools.Continue Reading

• How to find the best laptops for enterprise software workloads

  Laptop procurement decisions increasingly begin with software requirements. Discover how workloads, security tools and collaboration platforms shape hardware needs.Continue Reading

• Employee conversational analytics unlocks business insights

  Employee engagement tools, compliance platforms and meeting summaries can track employee conversations for business leaders. But watch out for privacy issues.Continue Reading

• How to choose the best mobile hotspot for remote work

  Organizations that support remote work should understand how personal hotspots and dedicated hotspot devices differ. Compare these mobile hotspot options.Continue Reading

• Top employee survey vendors for CHROs to research

  Employee survey tools can help companies improve employee experience. Learn about some of the major vendors in the market and requirements to look for.Continue Reading

• Understanding the origins of complexity in enterprise software

  Enterprise software portfolio complexity grows quietly as ERP, HR, CX and UC platforms integrate with AI and legacy systems, creating hidden dependencies and operational costs.Continue Reading

• Pros and cons of building up VDI in the current market

  Determining how to host and manage desktops across an organization is a major decision. Business leaders should understand the pros, costs and complexity of modern VDI.Continue Reading

• Enterprise Connect 2026 brings AI from hype to reality

  Enterprise Connect 2026 addresses AI adoption practicalities for UC and CX, including governance policies, AI silos, deepfake threats and industry-specific offerings.Continue Reading

• What is SaaS ERP?

  SaaS ERP is a type of cloud-based enterprise resource planning (ERP) software that runs on the vendor's or cloud provider's servers, is sold through subscription and delivered as a service over the internet.Continue Reading

• How end-user computing is becoming a cost-control system

  End-user computing has shifted from desktop support to a financial control plane, exposing SaaS sprawl, labor inefficiency and cost drift at the endpoint.Continue Reading

• Potential Salesforce pricing reset latest sign of 'SaaSpocalypse'

  What on earth is an Agentic Work Unit?Continue Reading

• How Windows 11 Print Management can fix printer issues

  IT admins can use Print Management in Windows 11 to manage all printers connected to a device, troubleshoot problems and restart devices and servers.Continue Reading

• How to evaluate top UCaaS providers and vendors of 2026

  Organizations have many considerations to make when adopting UCaaS. Learn how to evaluate key capabilities from UCaaS providers, including AI, mobility, security and integrations.Continue Reading

• How to use Intune app protection without MDM enrollment

  Intune mobile application management without enrollment lets IT protect corporate data on BYOD devices using app protection and Conditional Access policies.Continue Reading

• 6 reasons enterprise AI adoption starts small

  Enterprise AI adoption starts small by design, shaped by integration limits, data readiness, governance discipline and architectural constraints.Continue Reading

• HRIS vs. HRMS vs. HCM: Key differences and similarities

  Learning what the terms HRIS, HRMS and HCM mean -- and how they're different -- is an important step in the software buying process. Here are some ways to tell them apart.Continue Reading

• The illusion of choice in enterprise desktop strategy

  Explore how Windows 10 end of support, SaaS delivery and cost pressure are forcing enterprise desktop decisions earlier than expected -- and making them harder to unwind.Continue Reading

• Should enterprises upgrade to Windows 11 now?

  With Windows 10 end of support now past, enterprises must evaluate whether to upgrade to Windows 11 based on hardware readiness, application compatibility and lifecycle planning.Continue Reading

• The new geography of enterprise risk

  Risk is no longer centered only in core systems. Identity, hiring, endpoints and partner platforms are where exposure increasingly begins. Learn why.Continue Reading

• Challenges and benefits of cloud for the finance department

  Cloud finance systems can improve automation, analytics and scalability, but CFOs must also address governance, cost control and workforce readiness.Continue Reading

• Enterprise IT decisions no longer wait on decision-makers

  Learn why cost structures, vendor timelines and pricing models are forcing enterprise IT decisions earlier -- often before strategies feel fully formed.Continue Reading

• ChatGPT and human resources: What HR leaders should know

  Generative AI tools like ChatGPT can assist with HR communications, analysis and feedback, but leaders should understand limitations, risks and governance before adoption.Continue Reading

• Why should businesses use and accept Apple Pay?

  Apple Pay is widely used by iPhone customers. Businesses considering contactless payments should understand its impact on checkout speed, security and setup requirements.Continue Reading

• 7 key benefits of implementing a BYOD policy

  BYOD can reduce hardware costs and improve workforce flexibility -- but it also expands governance, identity and security responsibilities.Continue Reading

• Forces influencing enterprise software control and oversight

  Controls are becoming more centralized, but visibility into their downstream effects across integrated systems, automation and AI is not keeping pace.Continue Reading

• Patterns forming in enterprise software ownership

  As enterprise systems become more integrated, ownership shifts downstream, exposing gaps among accountability, coordination and operational outcomes.Continue Reading

• 9 top unified communications providers for 2026

  Compare the latest architecture developments, as well as advanced communications and collaboration UC platform features, offered by the leading unified communication providers.Continue Reading

• Pressure points affecting enterprise software decisions

  As systems interconnect, decision order and timing increasingly shape outcomes, narrowing options and increasing adjustment pressure.Continue Reading

• 8 critical talent acquisition and recruitment trends in 2026

  Employer branding, internal mobility and AI use in recruiting -- by both recruiters and candidates -- are among the trends recruiters and talent acquisition teams will face in 2026.Continue Reading

• Big bang vs. phased ERP implementation: Which is best?

  COOs, CFOs and others who work with ERP must ensure their company makes the right choice when selecting the big bang approach vs. the phased approach for an ERP implementation.Continue Reading

• Salesforce layoffs continue as high-ranking executives leave

  Salesforce lays off more, turnover hits the top echelons, and Benioff's ICE wisecracks draw fire from the employees who remain.Continue Reading

• Enterprise IT's shrinking margin for error on major decisions

  As dependencies pile up, enterprise software decisions lock in earlier than leaders expect -- reducing flexibility across platforms, systems and architectures.Continue Reading

• Why is HRIS maintenance so important?

  CHROs must ensure that HRIS maintenance is not being neglected. Here’s why maintenance can help ensure that the software is aligned with your business needs and delivers the best ROI.Continue Reading

• A list of the most popular MOOCs to consider in 2026

  Massive open online courses help learners across the globe acquire new skills and pursue credentials. Explore some of the best MOOC platforms available today.Continue Reading

• Call center vs. contact center: What's the difference?

  Call centers focus on voice support, while contact centers manage customer interactions across channels using shared data, automation and AI to shape modern CX strategies.Continue Reading

• 10 top learning experience platforms to use in 2026

  The benefits of learning experience platforms are numerous, especially in an age of remote and hybrid work. Here are some of the top LXPs and features to consider right now.Continue Reading

• 8 AI meeting assistants to consider in 2026

  AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?Continue Reading

• When SaaS softens the OS -- but doesn't erase it

  As Windows 10 retires and SaaS reduces OS dependence, Linux desktops are re-emerging as a viable enterprise option driven by cost, control, privacy and hardware flexibility.Continue Reading

• UC user adoption training must evolve for hybrid work

  Learn why user adoption training remains key to UC success in hybrid environments -- and how employee experience platforms can help.Continue Reading

• Assess unified communications pros and cons for hybrid work

  Unified communications as a service is getting renewed attention as organizations support hybrid workforces. Here’s what IT leaders should understand before deploying UCaaS.Continue Reading

• Top 19 contact center platforms of 2026

  By now, many contact center software providers offer similar features. But large and small enterprises should consider some key differences among vendors.Continue Reading

• What's next for unified communications and what isn't

  Unified communications decisions are being shaped by everyday tradeoffs around AI, hybrid meetings and tool sprawl -- often before leaders realize it.Continue Reading

• C-suite should make AI data management the 2026 ERP priority

  Aligning data lakehouses with those of ERP vendors and data partners is important, but it won't be enough without silo-busting process changes that are driven from the top.Continue Reading

• 10 top talent management software systems in 2026

  Learn about some of the best talent management products, the advantages and disadvantages of each system, and important considerations for implementing the software.Continue Reading

• Customer interaction analytics spurs better business results

  Collect, dissect and act on customer interaction data. Integrate it with different company departments, especially the C-suite. And watch out for privacy issues.Continue Reading

• 20 top learning management systems for 2026

  While many LMSes offer comparable features, HR leaders must consider the full product offering and cost. Here are some of the top LMSes on the market.Continue Reading

• How the convergence of UCaaS and CCaaS affects businesses

  UCaaS and CCaaS platforms continue to converge as organizations look to unify internal and customer communications. Integration can deliver benefits, but it requires planning and clear requirements.Continue Reading

• Proactive customer service drives satisfaction and revenue

  Proactive customer outreach provides several benefits for businesses. It generates revenue, improves customer satisfaction and takes advantage of AI workflows.Continue Reading

• AI-driven embedded lending emerges as digital finance option

  In this podcast, Yaacov Martin, CEO of embedded lending vendor Jifiti, explains how AI makes online credit efficient, accurate and profitable and why regulation fosters growth.Continue Reading

• 4 end-user computing trends to watch in 2026

  AI, identity-first security, Windows 10 end of support and VMware's rebranding as Omnissa are reshaping EUC as CIOs make critical decisions for 2026 and beyond.Continue Reading

• Understanding the DaaS options for Macs

  When people discuss desktop as a service, it is usually in the context of Windows desktops. For macOS, however, implementing DaaS can be more complicated.Continue Reading

• What happens when buying outpaces procurement

  From shared devices to AI copilots, decisions about access, behavior and day-to-day workflow are shaping technology outcomes well before formal buying begins.Continue Reading

• This could be the year AI automation takes over HR

  AI has started handling key HR processes. It's time for business and IT leaders to get serious about automation and the cultural, architectural and workforce changes it requires.Continue Reading

• What are the key differences between DaaS and VPN?

  DaaS and VPN both provide remote access to corporate resources, but they differ in important ways that IT leaders should evaluate when choosing between them.Continue Reading

• What are the pros and cons of DaaS?

  Desktop as a service stands out for its scalability, but IT admins should also keep factors such as customizability in mind when considering their desktop virtualization options.Continue Reading

• Why RFID for supply chain management is still relevant

  RFID is a comparatively older technology but can still be relevant for supply chain management. Learn some potential logistics uses for RFID and reasons for its increased adoption.Continue Reading

• The gap between AI execution and enterprise accountability

  AI is accelerating execution across enterprise workflows, from retail to customer service to core financial systems. Ownership and accountability are not moving at the same pace.Continue Reading

• How enterprise access decisions are starting to show up earlier

  As work consolidates in browsers and quick-entry paths, access decisions are shifting to the front door of enterprise systems, often without clear ownership or centralized control.Continue Reading

• Why 2026 might bring more Linux desktops to the enterprise

  Linux desktops are increasingly viable for enterprise use cases in 2026, offering privacy, sustainability and SaaS-ready workflows amid Windows 10's retirement.Continue Reading

• ERP trends that leaders should plan for in 2026

  Agentic AI use in ERP will continue to increase, although using AI in general brings some potential issues that CIOs and COOs should be aware of. Learn more about 2026 ERP trends.Continue Reading

• Accounting software trends CFOs and CIOs should track now

  AI tools are helping accelerate the closing process by using machine learning to carry out automation and detect anomalies. Learn about other accounting software trends.Continue Reading

• 7 enterprise mobility trends to watch in 2026

  Enterprise mobility is a dynamic area that is constantly evolving. IT leaders should know what trends to look out for in 2026, from shared devices to private 5G and AI copilots.Continue Reading

• Compare Teams vs. Workspace for collaboration needs

  Companies need to carefully weigh their needs before deciding which collaboration platform works best. Both Teams and Workspace offer unique benefits.Continue Reading

• HR software trends CHROs should learn about for 2026

  AI use will continue in performance management and recruitment, and areas such as compliance and security will still receive attention. Learn more about HR software trends in 2026.Continue Reading

• The future of work: Key UCaaS trends for IT leaders in 2026

  AI is transforming UCaaS into the central hub for work. Discover the trends IT leaders must navigate to drive productivity and collaboration in 2026.Continue Reading

• Does Apple offer work profiles for iPhones?

  Apple uses data and device management policies -- instead of the Android work profile model -- to split work and personal information on iPhones and support BYOD deployments.Continue Reading

• 10 advantages, disadvantages of using AI in supply chain

  The disadvantages of using AI for the supply chain include the costs of the tech and employee training, difficult integrations, security risks and overreliance on the tech.Continue Reading

• Visual search optimizes images, improves customer reach

  E-commerce professionals and CX leaders should follow certain visual search strategies to improve online product visibility and customer engagement.Continue Reading

• How AI amplifies resume fraud and other job seeker cheating

  In this podcast, analyst Brian Sommer catalogs the many varieties of fraud that can inhibit talent management and what organizations can do to find and reward top performers.Continue Reading

• How enterprise software planning is taking shape for 2026

  See what's influencing enterprise software decisions, from governance and cost pressure to AI adoption and operating model constraints, as organizations plan for the year ahead.Continue Reading

• Predictability emerging as enterprise IT's new north star

  Across ERP cloud migration, desktop and compliance decision-making, enterprise IT teams are prioritizing predictability, locking in cost, control and accountability before go-live.Continue Reading

• CX trends enterprise leaders should know in 2026

  Customer experience is undergoing a great deal of change. As a result, business tech buyers should take note of some key CX trends shaping the industry in 2026.Continue Reading

• Why enterprise AI is becoming a governance issue

  As teams plan for the year ahead, AI decisions are shifting away from capability questions and toward ownership, control and accountability.Continue Reading

• How AI and the browser will change end-user IT in 2026

  Looking ahead to 2026, the end-user IT landscape will shift in subtle but critical ways. Here's what to expect, from prompt security to browsers, productivity and autonomous IT.Continue Reading

• 5 UC and collaboration trends reshaping the market in 2026

  The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation.Continue Reading

• The top 6 content management trends in 2026

  AI technology continues to shape the content management market. It underpins top trends in 2026, including generative AI, agentic AI and predictive analytics.Continue Reading

• How VDI supports compliance in regulated industries

  Regulatory compliance is a crucial but challenging objective for many organizations. VDI can support compliance goals by strengthening security and simplifying the audit process.Continue Reading

• How a distributor used AI-driven dynamic pricing for quick ROI

  In this podcast, Turtle CTO and CISO David Magee explains why price optimization is so important to electrical distributors and how an Infor ERP 'widget' automates the task.Continue Reading

• 5 key video conferencing trends to watch in 2026

  AI assistants in video conferencing have advanced beyond meeting transcripts and summaries to become key team members. Explore how AI will drive the top market trends of 2026.Continue Reading

• Do enterprise endpoints need antivirus for Windows 11?

  Windows 11's security framework offers solid protection but has limits. To ensure operational security, organizations must supplement built-in defenses with third-party antivirus.Continue Reading