Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Upselling customers adds ROI gold to contact center channels

  AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center. Continue Reading

• What features should IT look for in VDI monitoring tools?

  VDI monitoring tools can help IT get visibility into a complex environment. Here are five features every IT admin should look for in a VDI monitoring tool. Continue Reading

• How will Project Mainline for Android devices help mobile IT?

  Project Mainline promises to make the Android update process more segmented. This new structure allows IT to push out critical updates without risking OS compatibility issues. Continue Reading

• Security, management updates made to LogMeIn Bold360

  LogMeIn has updated the search optimizer, monitor view and workload organization features in its live agent and chat bot customer engagement and AI software platform Bold360. Continue Reading

• Digital transformation of finance unleashes analytical minds

  Host Analytics CFO Dan Fletcher explains how finance technology supports growth and frees analysts from repetitive tasks to focus on strategic work. Continue Reading

• Cohesion is latest Acquia acquisition

  While Acquia would not provide specifics of the deal, the decision behind the acquisition of Cohesion was the chance to bring more value to customers, according to Acquia's CTO.Continue Reading

• How business messaging benefits customer experience

  Who wants to call a company and wait on hold? Or, worse, send an email and wait for a response? Business messaging can avoid these hang-ups and help brands improve all stages of CX.Continue Reading

• 4 ways customer feedback benefits marketing strategies

  Leela Srinivasan of SurveyMonkey offered tips on using customer feedback data to inform enterprise marketing strategy during a session at Inbound 2019.Continue Reading

• How AI in the workplace will affect collaboration and job performance

  AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles.Continue Reading

• Introduction to supply chain management software of 2020

  Discover the functions of supply chain management software and learn how SCM software helps companies manage the complex demands of today's customers.Continue Reading

• Humor in marketing can engage, retain customers

  Humor can be a powerful marketing weapon -- when used correctly. Here are some tips and examples that businesses can use to better connect with customers.Continue Reading

• Before deploying recruitment chatbots, define use cases

  HR departments can benefit from using chatbots for basic tasks, but the technology will eventually be able to handle more complex requests. Be sure to set clear expectations first.Continue Reading

• Dangers of biometric authentication for mobile devices

  Biometric authentication for mobile devices is touted for simplicity and security, but IT should be wary of particular biometric vulnerabilities and user privacy concerns.Continue Reading

• Buy the right UEM system to oversee all endpoints

  Explore UEM tools and how they can both secure endpoints and keep them working effectively in this fast-paced, global economy.Continue Reading

• Mobile biometric authentication: The advantages and disadvantages

  Mobile IT professionals must learn about the pros and cons of mobile biometric authentication before they implement fingerprint or face scan authentication factors.Continue Reading

• How to assess team collaboration platforms pre- and post-deployment

  Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms.Continue Reading

• Organizations reap benefits of mobile CRM apps

  Salesforce now offers organizations such as Cornell University the ability to render CRM systems as apps, making it easy to manage students and faculty at a number of colleges.Continue Reading

• New Android Q features could relieve IT headaches

  IT should get to know the latest Android Q features set to release with the new OS, but they also must learn about key features that Google will deprecate such as Device Admin.Continue Reading

• Choose the right UEM platform with this in-depth roundup

  UEM tools are essential to oversee the many endpoints that reside in companies today. Read this comprehensive roundup to learn more about the leading products on the market.Continue Reading

• A detailed guide to unified communications platforms

  Explore all the aspects of a unified communications platform, including what it is, what to watch out for and how to use the software to increase company productivity.Continue Reading

• Omnichannel messaging APIs still far off for CPaaS users

  Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues.Continue Reading

• The importance of a backup for your HR system administrator

  Before you assign an employee as a backup system administrator, make sure they've been trained on the systems they'll be in charge of and have documentation to refer to in a pinch.Continue Reading

• When should IT use thin clients for VDI?

  Thin clients are less expensive than PCs, but they also come with limitations. Find out if thin clients will work well within your organization.Continue Reading

• Learn how to build a Salesforce app in 4 steps

  Salesforce users can follow these steps to create sophisticated codeless apps that integrate the Next Best Action feature using the Lightning App Builder.Continue Reading

• Temper expectations for recruitment chatbots to mitigate failure

  Although chatbots are powered by AI, the human factor is a critical factor in their success. That's because chatbots don't have the same instincts and capabilities that humans do.Continue Reading

• SAP CX tools evolve in the face of data privacy, AI

  'Experience data' from Qualtrics will help SAP boost its customer experience offerings. The company is also considering how AI can help and where privacy concerns fit into the CX landscape.Continue Reading

• HR technology startups vie for top spot at Unleash conferences

  At the U.S. and U.K. Unleash conferences this spring, five startups demonstrated technologies that seek to solve the most pressing challenges HR professionals face.Continue Reading

• Webex Teams vs. Microsoft Teams: Choosing the right platform

  Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models.Continue Reading

• What are the top CPaaS use cases in healthcare?

  CPaaS use cases change from industry to industry. In healthcare, better patient care and streamlined processes are the main focus for CPaaS technology.Continue Reading

• IoT and augmented reality in manufacturing show promise

  Manufacturers such as Howden and Volvo are using AR and IoT applications built on PTC ThingWorx and Vuforia technology to optimize operations and improve asset management.Continue Reading

• Windows 10 19H2 update brings few changes, more confusion

  Windows 10 updates have plagued IT since the inception of the OS. Microsoft may be attempting to assuage IT's concerns with the Windows 10 19H2 update.Continue Reading

• Key iOS enterprise security vulnerabilities IT should know

  Mobile admins must approach Android and iOS security differently, because the two OSes face different threats. Learn how IT can mitigate iOS enterprise security concerns.Continue Reading

• Get to know Citrix Virtual Apps and Desktops LTSR and CR

  Determine the differences between Citrix Virtual Apps and Desktops LTSR and CR, and understand why many customers are reluctant to make the switch from LTSR to CR.Continue Reading

• Host Analytics FP&A software aids Digital Realty decision-making

  Digital Realty digitized financial planning and analysis to enable data-driven decisions. Here's a look at how that has enabled growth for the $3 billion business.Continue Reading

• Discover the core ERP system components

  Discover core ERP systems components, as well as the benefits and challenges of implementing ERP in your organization.Continue Reading

• Is your organization ready for cloud unified communications?

  Before adopting cloud unified communications, make sure you understand the ins and outs of a migration. Take this quiz to see if your organization is ready to migrate.Continue Reading

• Employee engagement technology not a panacea for HR woes

  Employee engagement comes in many shapes and forms, leaving employers to scratch their heads at the best way to motivate their workforce. A good starting point? Better communication.Continue Reading

• Interest in industrial augmented reality grows

  The augmented reality market is gaining traction in the manufacturing sector. Learn how the market has grown and why AR might improve operations and training.Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• Office 365 and G Suite gain market share for cloud telephony services

  Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report.Continue Reading

• Enterprise mobility management software offerings and use cases

  IT professionals can use enterprise mobility management software to deploy mobile policies across a fleet of endpoints, so they should get to know the EMM tools in the market.Continue Reading

• Quantifying success for team collaboration applications

  Organizations that deploy team collaboration applications are looking to achieve the greatest ROI possible. The struggle is in determining what metrics to quantify the success and ROI of these ...Continue Reading

• Princess Cruises puts real-time customer experience into action

  The Ocean Medallion provides real-time CX to passengers on Princess Cruises. The technology enables vacationers to automatically open stateroom doors, locate companions and more.Continue Reading

• Customer data management tools shape personalization, boost CX

  In this guide, learn about the many tools, including customer data platforms, that collect and analyze data from disparate sources and provide a single, 360-degree customer view.Continue Reading

• How UC technology works and why you need it

  Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs.Continue Reading

• How do headless e-commerce platforms work?

  A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works.Continue Reading

• Windows Virtual Desktop forces VDI market to adapt or risk failure

  In this Q&A with a company that helped developed Windows Virtual Desktop, dig into how it will affect the VDI market and the road that Microsoft took to develop the service.Continue Reading

• 5 reasons why content marketing fails

  Content marketing strategies can fail for a variety of reasons, such as refusing to learn more about your customers. Here are five ways content marketing strategies can fail.Continue Reading

• Why EMM is the key to any enterprise mobility strategy

  Now is the time to start incorporating EMM into enterprise mobility strategies. Here's why EMM is important and how organizations can take advantage of its benefits.Continue Reading

• Top 3 emerging mobile app development trends for 2019

  These three emerging mobile app development strategies could change the way apps are developed in the future. Discover which of these methods is right for your organization.Continue Reading

• Can Google collaboration slow Slack's momentum?

  Google got on the collaboration train early, but Slack has proven to be the more popular messaging platform. Will Google's investment in Hangouts Chat slow Slack?Continue Reading

• Diversity and inclusion technology isn't perfect, but it's promising

  While technology can help companies reduce bias in hiring and talent management, it's not without its flaws. Humans, then, should be careful of trusting AI blindly.Continue Reading

• Make the case for UEM tools with these compelling uses

  Unified endpoint management provides companies with a single platform to oversee multiple devices. Learn more about the cost, productivity and overall business benefits.Continue Reading

• Comparing video conferencing tools: Cisco, Microsoft and Zoom

  Before selecting a video conferencing platform, it's important to consider how the product addresses user needs, integrations, pricing and licensing, and product support.Continue Reading

• Mobility management systems evolve from MDM to EMM to UEM

  Driven by the cloud, evolving mobile devices, unification and the need for better security, companies are vacating the premises and embracing unified endpoint management.Continue Reading

• How do customer service and customer success differ?

  Tripped up on the difference between customer service and customer success? In short, service is reactive and success is proactive, but both aim to solve problems for the customer.Continue Reading

• Businesses use AI to improve customer experience

  Chatbots, virtual agents, computer vision and other AI-related technologies on display at a recent tech conference are being used to improve customer experience.Continue Reading

• Customer service technologies revolutionize CX engagements

  This Essential Guide examines the strategic and multidimensional role customer service and its technologies now play in personalized customer experiences over multiple channels.Continue Reading

• VaaS and USB video drive video conferencing market growth

  As the video conferencing market continues to grow, smaller segments such as VaaS and USB video are gaining traction as organizations focus on scalability and cost reduction.Continue Reading

• How blockchain energy consumption affects supply chains

  Blockchain's use of energy is proving to be a problem in supply chains, but why? Experts are diving into the issue and providing insight on two key factors: computation and speed.Continue Reading

• Integrated platform supports digital finance transformation

  Integrating digital technology is a challenging step in transforming financial operations. Investment firm The Carlyle Group turned to a CPM platform to help achieve its goals.Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.Continue Reading

• How Apple iOS 13 device management features benefit IT

  Organizations with Apple mobile devices should prepare for the new iOS 13 device management features, such as user enrollment and Managed Apple IDs for Business.Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.Continue Reading

• Continuous performance management comes with benefits, drawbacks

  Many companies are ditching yearly performance reviews in favor of continuous performance management. The new method has its advantages, but comes with drawbacks as well.Continue Reading

• Desktop as a service virtually eases deployment, hosting woes

  If an organization wants to provide virtual desktops for its users without deploying and managing on-premises VDI, it can recruit desktop as a service.Continue Reading

• Evaluate Citrix Cloud cost concerns and advantages

  VDI in the cloud isn't always what it's cracked up to be. Here's how to weigh pros and cons, using Citrix Cloud as an example, before purchasing a cloud subscription.Continue Reading

• Discover details on unified endpoint management

  With the prevalence of mobile devices in the enterprise, companies need solid technology to manage them. UEM tools consolidate all endpoints together to ensure they are secure.Continue Reading

• Know the ingredients for team collaboration app success

  Team collaboration apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Attitudes toward the role of team ...Continue Reading

• Customers stay connected with Talkdesk 100% uptime SLA

  Talkdesk customer Cognosante sees 50% cost savings after switching to the vendor's contact center software and, so far, has seen no interruptions in service.Continue Reading

• 3 call routing methods to consider in your contact center

  Contact center call routing methods include next-available agent, skill-based and predictive; however, each strategy has pros and cons. Learn what is best for your business.Continue Reading

• Using AI in content creation can streamline publishing

  Companies using AI in content creation can generate short-form material automatically, which frees up humans to handle more complicated tasks. But there can be drawbacks.Continue Reading

• Why perceived Citrix Cloud costs may not align with reality

  Citrix is encouraging its customers to move their VDI deployments to the cloud. But the company's marketing ploys don't often mention the real costs of moving to Citrix Cloud.Continue Reading

• Get to know data governance tools for the enterprise

  Data governance tools can address documentation gaps, data visibility and metadata management. Here are some tools that can help you along your journey.Continue Reading

• Pros and cons of smartphone sensor data analysis

  With the help of smartphone sensor data, IT can learn about its users' behaviors and improve operations and workflows, but collecting this data has some notable risks as well.Continue Reading

• Businesses use AR/VR in CRM to boost customer experience

  Businesses are using augmented reality -- and its cousin virtual reality -- in applications across many industries. Where CRM is concerned, AR/VR may represent a big leap forward.Continue Reading

• Celonis co-CEO on impact of digital transformation on jobs

  Digital transformation will lead to changes in the workforce, as companies adopt new business processes. Employees must be ready to adapt, according to Celonis co-CEO Alex Rinke.Continue Reading

• Why is video interoperability a challenge?

  Learn why video calls don't have the same level of interoperability as voice calls, and what challenges the lack of video interoperability presents for organizations.Continue Reading

• Contact center AI: Agents may be training their replacements

  The goal for software developers training sophisticated agent-assist AI tools for contact center software platforms could be 'superbots' far smarter than today's chatbots.Continue Reading

• Hybrid video conferencing architecture bridges on premises, cloud

  Organizations that keep their video conferencing architecture on premises for investment or security reasons can gain the benefits of the cloud with a hybrid approach.Continue Reading

• Getting to the payoff of digital transformation in HR

  A successful move to a corporate digital environment requires careful planning and a realistic roadmap. HR leaders can pave the way by first getting clear about their vision.Continue Reading

• Autonomous, self-service technology can't replace human touch

  Self-service and autonomous technology can be found in any number of businesses, including hospitals, restaurants and retail -- but they are not a substitute for human interaction.Continue Reading

• What IT pros should know about Windows 10 reserved storage

  With the release of Windows 10 version 1903 comes a new feature called reserved storage. Here's what IT pros should know about navigating and managing this new component.Continue Reading

• Explore options for VDI disaster recovery

  Every VDI deployment should have a disaster recovery plan that doesn't break the bank. Explore some ways to implement VDI disaster recovery in an organization.Continue Reading

• The role of blockchain in information governance

  While blockchain got its start as the foundation for different cryptocurrencies, it can also be beneficial in content management. Here's how it works.Continue Reading

• Hybrid identity management could be a method to the madness

  IT departments planning to undergo a hybrid cloud migration need to think through how they're going to provide flexible and secure identity and access management to employees.Continue Reading

• How companies are using social media for learning and development

  Employees aren't just wasting time on social media. Some are learning the career skills that will take them to the next level. Here's why that matters to your organization.Continue Reading

• Maximize huddle room technology with collaboration metrics

  Organizations should use collaboration metrics with their huddle room technology to measure employee productivity and the effectiveness of collaboration technologies.Continue Reading

• Uber mall kiosks act as brick-and-mortar storefronts

  Uber uses digital mall kiosks as storefronts to recruit drivers, and an integrated video conferencing app enables users to interact with remote agents.Continue Reading

• What should IT consider when choosing VDI antivirus software?

  Virtual desktops are just as susceptible to cyberattacks as any physical desktop. Here's what IT administrators need to know about choosing the right VDI antivirus software.Continue Reading

• Enosix CMO, who branded SAP Leonardo, talks martech strategy

  Shawn Reynolds, the former architect of SAP's Leonardo AI brand, moves to SAP-Salesforce integrator Enosix. He discusses marketing strategy in this age of overwhelming martech choices.Continue Reading

• IT's guide to Windows 10 Enterprise 2019 LTSC

  The Windows 10 Enterprise 2019 LTSC release includes a number of new management capabilities. IT administrators should be aware of the new features and enhancements.Continue Reading

• How can RPA improve content management?

  Many vendors use RPA to complete various content management tasks including Grammarly, BuzzBuilder Pro and Mailchimp. Learn how you can use RPA to enhance your automated processes.Continue Reading

• Evaluate your current HRMS software before buying a new system

  Replacing HRMS software can be expensive and time-consuming, but it isn't your only option. Review your current system first to see if -- and how -- it can be salvaged.Continue Reading

• Where does mobile video messaging fit in the enterprise?

  Mobile video messaging has come a long way from its introduction to the enterprise. With the rise of remote work, mobile video has become more necessary than ever.Continue Reading

• Explore pros and cons of virtual application streaming

  There are multiple ways to deliver virtual applications, and app streaming is one of them. Find out what app streaming means in a virtual desktop infrastructure.Continue Reading

• How the Huawei ban will affect enterprise mobility

  The U.S.'s ban of business purchases of foreign telecommunications products, largely aimed at Chinese vendor Huawei, has major implications for mobile IT admins around the world.Continue Reading

• Content collaboration tools sharpen focus on customer demands

  Content collaboration software is necessary to create and share content among business users in and out of the office. Here are some tools that help make that possible.Continue Reading

• NLG tools powered by AI energize, customize, optimize content

  Though in its early stages, natural language generation automates content collaboration platforms to streamline employee communications and personalize customer engagement.Continue Reading

• Blockchain food supply chain growth depends on clean data

  Traceability to ensure freshness, safety and compliance is an obvious benefit of blockchain in the food supply chain, but it won't happen without solving data acquisition issues.Continue Reading