Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• 3 mobile device deployment questions IT pros should ask

  IT pros should be aware of different considerations when choosing mobile devices. Here's a quick guide on what questions to ask about mobile device deployment plans. Continue Reading

• Test your knowledge of speech technology applications

  Speech technology applications are integrated into everything, from contact centers to email platforms. Take our quiz to find out how much you know about this growing technology segment. Continue Reading

• Benefits of mobile passwordless authentication

  With an authentication method for mobile devices that goes beyond password and username credentials, IT can prevent social engineering attacks, while maintaining device usability. Continue Reading

• How to navigate a sea of UEM vendors

  The UEM market is relatively new and, therefore, confusing to navigate. But, with an analysis of what's out there, IT can begin to understand which product is the best fit. Continue Reading

• Mating season for SaaS financials and business processes

  Integrating SaaS financials with business processes like HR, CRM and supply chains can immediately provide companies with valuable insights in a centralized location. Continue Reading

• SaaS enterprise financial applications inspire one platform

  Single cloud integration platforms are among the options, from simple to complex, for hooking up multiple business processes like HR, CRM and supply chains with SaaS financials.Continue Reading

• E-commerce content management systems power personalization

  Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.Continue Reading

• ERP alternatives are small but powerful systems for SMB manufacturers

  Small manufacturers that want full-functioning ERP systems don't have to go to the major vendors, as smaller ERP companies offer cost-effective systems and more personal service.Continue Reading

• Gaming company boosts call center employee engagement

  Gaming company Electronic Arts boosts customer experience by using a design thinking strategy to improve the employee experience in call centers.Continue Reading

• SIP protocol primer: Learn the SIP basics

  With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it.Continue Reading

• Marketing automation tools deliver personalization, customer focus

  When buying a marketing automation product, it's important to consider key features, how the tool addresses the organization's size, deployment options, support and pricing.Continue Reading

• Ensure a good customer experience with CEM software

  CEM software helps companies track, measure and manage the customer experience. Read on to learn just how it differs from CRM software and what a good CEM system should include.Continue Reading

• Maximize and manage customer experience with CEM tools

  CEM software provides the technological support necessary to successfully manage the customer experience. Discover the extensive benefits the right platform can provide.Continue Reading

• Make marketing automation software choices to fit business needs

  Examine what core features leading marketing automation software vendors -- including Adobe, HubSpot and Oracle -- and CRM vendors -- including Microsoft, Salesforce and SAP -- offer.Continue Reading

• Business collaboration strategies differ between IT and LOBs

  IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments.Continue Reading

• VoIP systems deliver advanced telephony and UC features

  Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support.Continue Reading

• How does the cloud offer new contact center capabilities?

  Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning.Continue Reading

• Trends to follow: Voice SEO and CX personalization

  Voice and personalization are CX trends to follow as businesses place more emphasis on customer experience, according to analysts at Oracle's Modern Customer Experience conference.Continue Reading

• Choosing between single- vs. multivendor strategy for CRM

  There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here.Continue Reading

• HR chatbot limitations include immaturity, weak implementation

  Chatbots have the potential to lighten the load on HR professionals and employees for routine internal communications. But experts advise that organizations wait for technically mature products and plan carefully to ensure successful deployment.Continue Reading

• The pros and cons of customer service AI

  AI is growing deep roots into cloud-based support services, but there remains a question of whether it can provide the empathy and understanding that brand loyalty requires.Continue Reading

• AI improves the HR hiring process for recruiters, candidates

  Companies can benefit from using AI in the hiring process to target applicants that an ATS might overlook or to direct candidates to other positions they may qualify for.Continue Reading

• Benefits of multi-user Windows 10 in Windows Virtual Desktop

  Windows Virtual Desktop could be a game-changer in the DaaS market with the introduction of multi-user Windows 10. Understand the pros and cons of this new service.Continue Reading

• 3 ways the data scientist role benefits CX teams

  CX teams don't traditionally include the data scientist role, but adding one can help derive more value from customer data than a CX analyst or canned analytics software can.Continue Reading

• Cloud migration planning key to successful UCaaS deployment

  Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.Continue Reading

• What are some applications of AI in content management?

  Content management systems in the healthcare and legal industries use AI to automate tasks, saving businesses the time and money spent on employees to do the same work.Continue Reading

• 4 Office 365 collaboration tools that mirror SharePoint

  In order to convince users to move away from SharePoint, Microsoft has built Office 365 collaboration tools that improve upon the legacy platform's core capabilities.Continue Reading

• Mature UC market drives innovation at Enterprise Connect 2019

  The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers.Continue Reading

• 9 killer use cases for CMS blockchain

  Uses for blockchain technology in content management and social media exist largely in the realm of the theoretical. But there's a lot of potential for authenticating content.Continue Reading

• Integrating business processes with SaaS financial applications

  Organizations should consider integrating business processes, such as HR and supply chain, with SaaS financial applications to attain better business alignment and better results.Continue Reading

• AAA discovers benefits of Salesforce Service Cloud software

  Using Salesforce Live Agent and Salesforce Service Cloud, AAA Carolinas increased member engagement by 330% and reduced service response time by 54%.Continue Reading

• Learn which cloud ERP system can best benefit your company

  Explore all aspects of cloud ERP software -- including pros and cons, use cases and top vendors -- to discover if your company will benefit from moving into the cloud.Continue Reading

• Evaluating modern VoIP technology and platforms for businesses

  VoIP platform technology provides the foundation for modern unified communications tools, which evolved from analog to digital voice systems that operate on IP networks.Continue Reading

• VoIP platforms offer a wide range of benefits to the enterprise

  Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers.Continue Reading

• 5 ERP trends the C-suite should keep an eye on

  ERP has been around for decades, but technology development is not stagnant. Here are some of the biggest ERP trends taking shape in 2019.Continue Reading

• How to select the best ECM platform for your company

  Discover the benefits, drawbacks and primary features of enterprise content management tools to help make a final buying decision.Continue Reading

• For some HR teams, mobile recruiting offers a real edge

  Mobile recruiting techniques and approaches can vary widely. But, for two users, the practice is making a difference.Continue Reading

• How Mediavine succeeded with cloud digital asset management

  Mediavine, an ad management company, has cut web hosting costs by using a SaaS content management platform to store, edit, and manipulate images and video.Continue Reading

• Compare offerings from 8 leading cloud and hybrid VoIP vendors

  Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support.Continue Reading

• How 5 leading on-premises and hybrid VoIP platforms compare

  Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs.Continue Reading

• Demand for cloud video conferencing drives market consolidation

  The popularity of video is driving consolidation in the cloud video conferencing market as vendors look to round out their portfolios and meet growing enterprise demand for video.Continue Reading

• Speech technology applications evolve for new use cases

  Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization.Continue Reading

• Changing business priorities drive cloud UC adoption

  The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role.Continue Reading

• Test your knowledge of the device-as-a-service model

  For some organizations, leasing devices and support, also known as device as a service, is the best option for device management. Quiz yourself on this business model.Continue Reading

• How are SIP trunking vendors differentiating their services?

  SIP trunking vendors are using security features to differentiate themselves in a crowded market. Our expert explains what types of SIP trunking security you can expect.Continue Reading

• Pros, cons of cloud-based IAM from Google, IBM, Amazon

  Amazon, Google and IBM all provide IAM tools with a cloud subscription. But before IT commits, it's important to evaluate the pros and cons of these free services.Continue Reading

• AI in recruiting may be above HR's head

  Video job interviews are powerful tools. HireVue's AI algorithm can watch a candidate without losing focus and notice things a hiring manager may not see.Continue Reading

• CEO plots course for Televerde women's prison call centers

  Working at a Televerde women's prison call center outpays many inmate jobs and sets agents up for careers on the outside. CEO Morag Lucey discusses how the company keeps current.Continue Reading

• Know the security risks of CPaaS and communication APIs

  Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.Continue Reading

• What to know before rolling out a SIP deployment

  In today's communication world, SIP is a necessary tool. A report from the SIP School reveals what you need to know and how other organizations approach their SIP deployments.Continue Reading

• Salesforce makes push for diversity in technology

  Salesforce is maneuvering into industry leadership, making a diverse IT community a priority. Its product development strategy seems to have been crafted with such diversity in mind.Continue Reading

• Giving inmates a second chance as prison call center agents

  Televerde staffs contact centers with incarcerated women, where they are paid the federal minimum wage. CEO Morag Lucey and COO Vince Barsolo discuss the model.Continue Reading

• Know when to allow mobile device backup

  Mobile devices enrolled in MDM platforms should only be backed up in certain situations. Here's a rundown of what IT should allow in COPE, BYOD and COBO scenarios.Continue Reading

• 5 trends driving AI in contact centers

  Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.Continue Reading

• Business desk phones see changing role in the enterprise

  Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.Continue Reading

• HR chatbots take on recruitment, benefits tasks

  HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR managers.Continue Reading

• Why UEM could overshadow the EMM market

  As IT has been overwhelmed with too many tools to manage devices, UEM attempts to simplify the situation. Here's what to expect and what organizations should do.Continue Reading

• What are the E911 location tracking requirements for VoIP?

  The rules around E911 location tracking have evolved as more businesses move away from traditional wired connections to VoIP. Here's how to stay compliant with FCC regulations.Continue Reading

• ECM features of the future get an AI boost

  AI can help to retrieve and organize content, so it makes sense for ECM platforms to have AI capabilities. Take a look at how AI can enhance ECM.Continue Reading

• 6 questions to ask before choosing a SaaS or hybrid cloud VoIP system

  Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria.Continue Reading

• How to make an inevitable SharePoint 2010 migration painless

  Don't get caught off guard by Microsoft's eventual retirement of its SharePoint 2010 CMS. Prepare for the inevitable with these tips on the migration process.Continue Reading

• Salesforce-Apple partnership deepens with new SDK for iOS

  The updated Salesforce mobile SDK makes it easier for developers to build native Salesforce apps for iOS devices using Swift, Apple's programing language.Continue Reading

• Personalization technology can both help, hurt CX strategy

  Technology makes it easier for organizations to personalize content for online prospects. But brands need to make sure they don't get too personal and push away potential buyers.Continue Reading

• 7 key trends driving the CPaaS market and its vendors

  Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services.Continue Reading

• Microsoft Windows Sandbox not a fit for all enterprise playgrounds

  Windows Sandbox integrates directly into Windows 10, which makes it easy for IT and users to work with, but could spell trouble for organizations.Continue Reading

• 4 chatbot success metrics to bolster CX

  Chatbot success can be measured using a number of metrics. Each helps improve the customer experience. Read on to learn which KPIs are beneficial for improving CX.Continue Reading

• Why the future of SharePoint could be dismal

  Microsoft SharePoint dominated the industry back in its prime. Cloud file-sharing competitors, however, may force some difficult SharePoint rip-and-replace decisions.Continue Reading

• Tracking contingent workforce comes with benefits, challenges

  Contingent workers are becoming integral for many companies, but they come with unique benefits and challenges that can be mitigated by categorizing and tracking them in an HRMS.Continue Reading

• How does the chief customer officer role benefit CX?

  The chief customer officer serves in many capacities, some of which include overseeing customer experience, sales, and service and support contacts, as well as unifying customer contact.Continue Reading

• 5 considerations for selecting an on-premises VoIP platform

  Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment.Continue Reading

• How are Nonprofit Cloud and Philanthropy Cloud different?

  Charitable organizations partner with Salesforce.org through two cloud services: Nonprofit Cloud and Philanthropy Cloud. Read on to discover how the two differ.Continue Reading

• Is dialer technology relevant to CX projects?

  Live chat is still the preferred method of communication in contact centers, and the use of autodialers helps free up salespeople to speak with callers.Continue Reading

• Retiring Older PC Upon Long Service

  When I hit a constant series of snags with upgrading to the latest Win10 Insider Preview version, I consider retiring older PC upon long service. Frankly, I'm torn up about this.Continue Reading

• Why is the Salesforce administrator role so crucial?

  Salesforce administrators serve as analysts, trainers and advisers in their roles. Companies can employ one or more Salesforce admins, depending on how the business is organized.Continue Reading

• Understanding the role of the intelligent enterprise in HR

  The intelligent enterprise can streamline HR processes and enable better decision-making with data. It can also aid in recruiting and improving the employee experience.Continue Reading

• 5 crucial WCM capabilities you can't live without

  Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.Continue Reading

• What are potential use cases for meeting room software?

  It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.Continue Reading

• How Salesforce.org's Philanthropy Cloud and Nonprofit Cloud differ

  Salesforce.org's Nonprofit Cloud and Philanthropy Cloud both partner with nonprofit organizations but in different ways. The uses of each are compared here.Continue Reading

• Cummins and Noble Plastics see factory of the future vision

  When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come new challenges.Continue Reading

• Nestle connects globally with enterprise collaboration platform

  Nestle is rolling out Workplace by Facebook as its new enterprise team collaboration platform, as it looks to more efficiently connect its global employees.Continue Reading

• Industrial engineering company chooses integrated CRM for CX needs

  Through partnering with only Oracle for all of its CX needs, Schenck Process realizes the benefits of an integrated CRM over multiple products.Continue Reading

• How AI, machine learning improve real-time communications traffic

  Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management.Continue Reading

• AMAC prioritizes first call resolution for a better CX

  AMAC uses TetraVX unified communications and the cloud contact center platform Five9 in its three call centers to improve agent workflow, as well as member experience.Continue Reading

• Learn about the device-as-a-service model and its use cases

  Device-as-a-service offerings can help IT pros provide their users with support and high-functioning devices, but they must consider the ramifications of choosing such a program.Continue Reading

• CRM and CX management at crossroads in the customer journey

  CRM will live on in enterprise IT -- in some form -- for some time to come. But many brands are pivoting to the customer experience management models of doing business.Continue Reading

• CRM vs. CX: How companies are pivoting in philosophies

  It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the thinking of enterprise leadership.Continue Reading

• 5 common examples of employee feedback for HRMS projects

  Ongoing employee feedback can provide your organization with insight into HRMS features that are not working correctly and new features that should be implemented.Continue Reading

• Phishing attacks are top employee data breach threat for HR

  HR and finance department employees are targets for more sophisticated phishing attacks. These departments collect and store valuable data that attackers want.Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.Continue Reading

• CX strategy a vital part of modernizing a business

  Consumers are providing retailers with more data than ever before, with expectations that they will receive a personalized experience. But that can be challenging for retailers.Continue Reading

• Successful chatbot content strategies rely on tools, AI

  Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots.Continue Reading

• Everything you need to know about UC as a service now

  Wondering how to approach the force that is UCaaS? The possible paths may vary significantly, but that doesn't mean there's one right way for every organization.Continue Reading

• Where the UCaaS market is and where it's headed

  Fresh survey results from Nemertes show a dynamic market for UC as a service with some unpredictable impact on organizations and networking staff.Continue Reading

• How do you build a business case for speech technology applications?

  Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology.Continue Reading

• Top ways unified communications in the cloud affects you

  Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.Continue Reading

• Using AI in HR: Software has smartened up, but have users?

  An HR tech expert outlines the questions to ask to ensure that an AI application bases its decisions on rules and data that comply with your organization's goals and policies.Continue Reading

• CRM for government, Salesforce improve D.C.'s 311 agency

  The Office of Unified Communications in Washington, D.C., said it improved its constituent relationships with Salesforce Service Cloud and Einstein Analytics.Continue Reading

• How does Parallels Mac Management for Microsoft SCCM work?

  With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.Continue Reading

• How can data governance strategies keep up with O365 updates?

  As Microsoft expands its Office 365 services, data governance strategies for SharePoint admins become more complicated. Discover how SharePoint admins can avoid these issues.Continue Reading