Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• The benefits of Microsoft Power Automate for content automation

  Microsoft Power Automate is a useful tool that businesses can use to incorporate automation into their organizations and minimize their use of manual content management processes. Continue Reading

• Digital experience trends to watch in 2020

  With the availability of AI, personalization engines and customer data platforms, businesses and consumers can expect improved digital experiences in 2020. Continue Reading

• Mega-suites, cloud shape 20 years of ERP history

  Big suites from SAP and Oracle showed how ERP could run an entire business. The same complexity that led to lawsuits and cost overruns now makes the move to cloud challenging. Continue Reading

• Maximize huddle room design for enhanced collaboration

  In this huddle room guide, learn the key trends driving adoption and how the right huddle room design can enhance the effectiveness of collaboration. Continue Reading

• Mobile trends that will flourish and flop in 2020

  In this roundup of UC blogs, analysts discuss mobile trends for 2020, how to choose the right digital whiteboard canvas and how video analytics could help retailers. Continue Reading

• DNA as a content storage device is closer than you think

  Storing content in DNA may one day be possible, but today, it's neither practical nor cost-effective. Here's where this technology stands in today's world.Continue Reading

• VDI in 2020 will feature cloud, workspaces

  2019 brought a lot of changes to the VDI industry, and 2020 will likely do the same. Check out these expert predictions for VDI market trends in 2020.Continue Reading

• A look inside the new Redwood Oracle UI design

  The two designers who head Oracle's Redwood user experience and branding effort explain the philosophy behind the new look and share the timeline for the multi-year rollout.Continue Reading

• CPaaS market evolves to meet changing business needs

  Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities.Continue Reading

• Microsoft extends Office 365 benefit to nonprofit volunteers

  Thursday's announcement extends the company's September offering of 10 free Microsoft 365 Business licenses for nonprofits' employees to their volunteers.Continue Reading

• Cut through confusion of the digital workspace market

  What is a digital workspace, exactly? Find out the definition of this new technology, what it means for the future of end-user computing, and how organizations should prioritize it.Continue Reading

• Is macOS Catalina stable enough for enterprise use?

  Apple released macOS Catalina in October 2019, but it has some issues. Here are some factors to consider before deciding to implement the OS in an organization.Continue Reading

• Evaluate Intune alternatives for mobility management

  Intune stands out in the EMM market in part due to its incumbency as a PC management platform. IT must evaluate Intune compared to other EMM and UEM platforms' mobility controls.Continue Reading

• What chatbot evaluation metrics do you use to measure performance?

  Chatbots are an important contact center component -- as is measuring their performance. Learn how to measure chatbot performance in your organization.Continue Reading

• Aviso introduces version 2.0 of AI-guided sales platform

  Version 2.0 provides artificial intelligence tools that predict deal close probabilities, guide next best actions and limit typos and unsaved changes during entry of data.Continue Reading

• 4 SIP trunking benefits for cloud migration

  SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS.Continue Reading

• VMware vs. Citrix: VDI security showdown

  When it comes to VDI, Citrix and VMware are the two biggest players in the market. But which platform offers more security? Find out in this battle of security features: VMware vs. Citrix VDI.Continue Reading

• HP rolls out new remote workstation product ZCentral

  Key components of ZCentral include Z by HP rack-mounted workstations, ZCentral Remote Boost software and proprietary ZCentral Connect software to speed up high-compute workflows.Continue Reading

• CPM software Prophix organizes Spacesaver sales info for success

  CPM software helped consolidate financial data, which allowed Spacesaver to cut its monthly close time by two-thirds and replace Excel spreadsheets with OLAP-based analytics.Continue Reading

• Understand VDI market shifts from traditional VDI to cloud

  As the VDI market shifts to cloud-based VDI and DaaS, it's important to understand the bigger picture. Understand the benefits and complexities of the changing market.Continue Reading

• The advantages of video calling drive business competition

  Established companies can have a hard time competing with younger cloud-native competitors. But the advantages of video calling can level the playing field.Continue Reading

• Microsoft, Cisco usher in new era of video conferencing interoperability

  In this roundup of UC blogs, analysts discuss the future of video interoperability, Zoom's evolution in business communications and key announcements from Microsoft Ignite.Continue Reading

• Oracle expands Customer Experience platform with Oracle Digital Sales

  Features of the new CRM tool include Oracle Digital Assistant and a user interface that brings tasks frequently done by sales reps into one place to reduce data entries and clicks.Continue Reading

• Project Limitless' 5G PC and what desktop admins need to know

  Qualcomm and Lenovo have partnered to produce a 5G-enabeled PC that could be a game-changer for remote workers. IT must prepare for a 5G rollout and the issues it could bring.Continue Reading

• Microsoft CDP helps businesses unify customer data

  Microsoft Dynamics 365 Customer Insights takes data from disparate sales, service and marketing systems to bring it all into one golden record of the customer.Continue Reading

• Adobe Sign introduces updates targeting mobile device users

  The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation buttons that help improve users' experience on mobile.Continue Reading

• Windows 10 1909 Is Here

  Ready or not, Windows 10 1909 is here. It's a suprisingly fast and easy upgrade, more like a Cumulative Update (CU) than previous Feature Upgrades. Power users and admins alike should jump on this ...Continue Reading

• How Kaizala for Office 365 competes with ECM platforms

  Kaizala is a solid option for a mobile messaging service, but organizations should consider its effect on enterprise content before rolling it out to users.Continue Reading

• Upland Software extends its portfolio with CRO tool Altify

  Features offered by Altify include analytics with Salesforce Einstein and Tableau, relationship map visualizations and integrations with applications in the CRO tool ecosystem.Continue Reading

• Compare offerings from 3 major desktop-as-a-service providers

  Three desktop-as-a-service providers, Citrix, VMware and Microsoft, all offer virtual desktops as a part of their cloud services. Delve into the pros and cons of their offerings.Continue Reading

• What are the benefits of 5G VoIP?

  5G VoIP will have some noticeable benefits over its earlier 4G iteration. Learn how 5G rollouts could improve the VoIP experience with high capacity and low latency.Continue Reading

• CPaaS trends reflect expanded vendor offerings

  CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities.Continue Reading

• HR mobile apps for employees strengthen HCM strategies

  HR mobility management applications play a key role in recruiting, onboarding, talent management, engagements and, ultimately, workforce retention and productivity.Continue Reading

• 10 ERP software choices for process manufacturing

  Selecting ERP software for process manufacturing can be confusing, and different industries have different requirements. Learn about some of the leading choices for process manufacturing.Continue Reading

• Smartphone market trends elicit longer refresh cycles

  Organization must follow the smartphone market trends to inform their purchase decisions. Mobile admins should tailor purchase choices to fit each desired use case.Continue Reading

• Follow these guidelines for a successful ERP upgrade project

  Get a handle on the time and cost variables of upgrading an ERP system and stay laser focused on value drivers, like analytics, that have the biggest impact on business strategy.Continue Reading

• 8 JNUC 2019 sessions that will help iOS admins

  At JNUC 2019, Apple admins gather to discuss their management practices, issues and success stories. Mobile admins who manage iPhones should look into these sessions.Continue Reading

• How to improve HR processes: 6 modern tools CHROs should consider

  HR tools and techniques can help free up time in HR for more beneficial activities, but it can be hard to know what to focus on first. Start with these six methods to improve HR processes.Continue Reading

• Have success with SAP C/4HANA on-premises-to-cloud migration

  There is no one way to complete a CRM platform migration, but a little planning and asking questions along the way can ensure you are on the road to success.Continue Reading

• Financial business analytics transforms numbers into gold

  AI-driven business analytics provides finance departments with the tools to exercise more influence over corporate strategy, but only with the right skills and training.Continue Reading

• Financial tools for business breathe life into transaction data

  No longer limited to simply crunching numbers, today's financial technologies can transform customer transaction data into improved operations, product development, CXs and ROIs.Continue Reading

• How should IT select antivirus software for Windows 10?

  There are a lot of options for antivirus software for Windows 10, so it's important to know what to look for. Here are some top considerations to think about before deciding.Continue Reading

• Salesforce CMS now generally available

  Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with.Continue Reading

• Compare native vs. third-party security tools for Windows 10

  IT professionals should learn the fundamental differences in feature sets between third-party security tools for Windows 10 and the native options Microsoft provides.Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.Continue Reading

• Is AWS recommendation engine Amazon Personalize right for you?

  Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization?Continue Reading

• End-user computing trends of the past, present and future

  The last 20 years were a journey from homogeneous to heterogeneous EUC environments. One question for the next 20 is how well we will finish adapting to this new world.Continue Reading

• ERP evolution sees major shifts in holistic view of business

  Implementers and users recall the late 1990s move off mainframes and the rise of SaaS and monolithic suites. Plus, ERP founders Hasso Plattner of SAP and Evan Goldberg of NetSuite share their insights.Continue Reading

• Workplace by Facebook app finds its enterprise footing

  The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication.Continue Reading

• Team collaboration platform benefits and challenges

  Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform.Continue Reading

• What's the difference between VMware vCenter and vSphere?

  VMware Certified Instructor Rob Bastiaansen addresses the difference between VMware vSphere and vCenter, and where in the mix the ESXi hypervisor fits.Continue Reading

• 5 Windows Virtual Desktop management tools to consider

  Deep management capabilities are important, even in a cloud desktop implementation such as Windows Virtual Desktop. Discover five third-party tools that support a Windows Virtual Desktop deployment.Continue Reading

• How to improve the manufacturing process: 6 keys to tech success

  AI, analytics, IoT and modern apps can serve important roles in today's manufacturing companies. Learn six steps that put these technologies to good use.Continue Reading

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.Continue Reading

• Why organizations of any size should consider IDaaS

  The risks of poor identity management are well known. Identity-as-a-service offerings can solve many identity-management-related issues. For companies that haven't yet, now is the time to get started.Continue Reading

• How are vendors innovating video conferencing features?

  Now that video has matured, vendors are looking for new ways to innovate video conferencing features. Learn what new capabilities are likely to come to video conferencing.Continue Reading

• Digital asset management benefits the future of work

  Digital asset management promises to transform digital work, making it easier to tag documents, analyze video and provide image recognition. Here's where it's headed.Continue Reading

• 4 unforeseen challenges of running VDI in the cloud

  VDI in the cloud is different than an on-premises deployment, even if you take the lift-and-shift route. Here's what to expect during a transition to the cloud.Continue Reading

• No Windows 10 Sandbox Activation

  As I determine there's no Windows 10 Sandbox activation it makes sense to assert that a throwaway one-time-use OS instance doesn't need activation anyway.Continue Reading

• DaaS brings GPU-accelerated applications within reach

  Cloud-hosted virtual desktops allow organizations that require GPU-accelerated apps to have more scalability, higher cost-effectiveness and be less focused on management.Continue Reading

• Gen Z marketing strategies can benefit from new technology

  Gen Z expects companies to be on the cutting edge of CX tech. New technology can help companies keep up with these demands, without having to spend a fortune on strategy or software.Continue Reading

• Best practices when analyzing order management system features

  It's important to lay the groundwork before purchasing and implementing an order management system. Supply chain users and experts examine key factors in making the right decision.Continue Reading

• Buy the best enterprise smartphones and tablets for your business

  Constantly changing mobile device technology creates challenging decisions for enterprise buyers. Learn how to find the best smartphones and tablets for your staff.Continue Reading

• 5 of the latest trends in payroll management HR should know

  Your workers want to be paid in the right amount and without delay. Learn why payroll management is changing, which trends are most important and how you should adapt.Continue Reading

• How experience-based differentiation can be a CX fast track

  CX is a top priority within organizations, but successful adoption can take time. A framework called experience-based differentiation can help businesses speed up the process.Continue Reading

• 8 vendors who offer enterprise mobile devices and tablets in 2019

  Discover eight leading providers who sell both tablets and smartphones for business workers. Their offerings are diverse, and some are more enterprise-oriented than others.Continue Reading

• What Windows 10 migration tools are available to IT?

  A Windows 10 migration is a long, tedious journey, but there are tools to help. Discover three unified endpoint management tools that can streamline the process.Continue Reading

• AI optimizes content management workflows, personalizes CX

  AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers.Continue Reading

• AI CMS workflows create up close and personal experiences

  Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.Continue Reading

• Field service providers drive CX, engagement, retention

  Manuel Grenacher, general manager of SAP Service Cloud, offers tips for using CX best practices to improve the lives of both field service providers and the people they service.Continue Reading

• Workflow vs. BPM: What's the difference?

  While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model.Continue Reading

• Customer engagement fuels retail success

  Down, but not out? It's a fitting description for the current state of traditional retail stores. But there are many ways retailers can still win against online competition.Continue Reading

• Comparing H.323 vs. SIP: What's the difference?

  Discover the similarities and differences of H.323 vs. SIP standards, and learn why SIP has become the de facto standard for voice and video communications.Continue Reading

• What are the benefits of a UC and contact center integration?

  UC offerings that include contact center integration provide more seamless communications and engagement between office workers and contact center agents.Continue Reading

• 8 uses for RPA in HR operations

  Companies can use RPA in HR to streamline processes and make room for more strategic functions. Discover the eight ways HR can implement automation in the workplace.Continue Reading

• How to choose the right mobile device for business

  Explore three criteria to look at when evaluating which mobile device is best suited for your organization. These include ease of use, as well as security and tablets vs. smartphones.Continue Reading

• Content services platforms enable multi-context records

  Documents available in multiple contexts prevent businesses from having to reinvent the wheel each time they interact with customers -- and content services platforms can help.Continue Reading

• How big of an advantage is Oracle autonomous technology?

  Oracle continues to spread machine learning 'autonomous' software throughout its infrastructure and application offerings. But is it as revolutionary as Oracle claims?Continue Reading

• Which will come out on top: Microsoft SharePoint or OneDrive?

  Document collaboration and versioning are key functions in many workplaces. Learn how Microsoft SharePoint and OneDrive work together to make this happen.Continue Reading

• Enhancing business processes with intelligent virtual assistants

  In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs.Continue Reading

• How does Excel's Insert Data From Picture feature work on mobile?

  The Microsoft Excel mobile app allows users to upload data through a photo. IT professionals should learn how this process works so they can test its efficacy and train users.Continue Reading

• Ease ERP software selection to make the best purchase decision

  Implementation of ERP software is a daunting task. This guide covering ERP system use cases, components and top options in the marketplace can help.Continue Reading

• Discover the best ERP software for your organization

  Discover the best ERP software for your organization in this product roundup that covers features, user reviews and integration.Continue Reading

• Advantages and disadvantages of mobile devices in business

  Mobile devices have become a steady presence in today's workplace. Learn about mobile devices in businesses and how they can help employees work more efficiently.Continue Reading

• Martech strategy, Agile marketing are trends to follow

  As the marketing model changes, businesses can adopt thousands of different marketing technologies to better reach customers and improve customer experience.Continue Reading

• Intune mobile device management features for Android 10, iOS 13

  The Intune mobile device management features that IT can deploy differ based on which mobile OS users run. The latest versions of iOS and Android add to the list of differences.Continue Reading

• Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'Continue Reading

• Compare VMware Horizon cloud vs. on-premises

  VMware Horizon runs in on-premises, public cloud and hybrid cloud environments. Each scenario presents different drawbacks, benefits and costs for customers.Continue Reading

• Businesses can achieve 360-degree customer view using AI

  AI can be a powerful tool to analyze large amounts of customer data and improve CX. Here are some areas in which AI can be of assistance in your organization.Continue Reading

• Microsoft Teams Rooms system offers benefits, hardware concerns

  Bringing Microsoft Teams to meeting rooms offers several collaboration benefits. But IT must carefully evaluate hardware options to get the most out of a Teams Rooms system.Continue Reading

• What native Android encryption options should IT consider?

  Android encryption has evolved over the years, and full-disk encryption isn't an option in Android 10. IT must learn the best native encryption options for managed Android devices.Continue Reading

• What are the reasons to stay on Windows 7?

  Most organizations should perform a migration to Windows 10. Some applications aren't compatible with the new OS, however. Learn what to do in these rare circumstances.Continue Reading

• Nintex launches no-code workflow automation tool

  Nintex has launched a no-code workflow automation tool, Workflow Generator, in an effort to bridge the gap between IT departments and process experts.Continue Reading

• How can customer relationship metrics benefit CX?

  Companies often look at customer relationship metrics to determine how customers feel about a brand. Here are examples of how to obtain and use information to qualify customer relationships.Continue Reading

• DaaS may encourage organizations to adopt Macs and Chromebooks

  New options for delivering remote Windows apps in the cloud, combined with the maturity of SaaS apps, Chromebooks and Mac management, means organizations can offer users more choices.Continue Reading

• The best ERP software of 2019 for your organization

  No matter the company size and requirements, there is an ERP system for every organization. Discover the best ERP software based on your company's needs, such as project-focused or multinational.Continue Reading

• Nectar launches Customer Experience Assurance platform

  The new product includes features like auto-discovery and real-time alerting intended to enable contact center teams to test and discover network issues in a timely manner.Continue Reading

• Which vendors still support on-premises UC infrastructure?

  Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises.Continue Reading

• Latest iOS vulnerability puts mobile security in the spotlight

  In this Q&A, sort through all the confusion regarding Google Project Zero's report on a major iOS vulnerability and determine how it should change your security policies.Continue Reading

• Evolving contact center services reshape engagement strategies

  As consumer expectations increase the need for more satisfying omnichannel engagements, the role of the contact center takes on greater importance and complexity.Continue Reading