Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Mobile app testing tools embrace automation, open source

  Organizations should think about mobile app testing from the beginning. Discover other best practices from the CTO of Sauce Labs, a mobile app testing company. Continue Reading

• How do microservices work with unified communications platforms?

  While a microservices architecture for UC platforms isn't obvious to enterprises, it can improve how service providers deliver and update their services for enterprise customers. Continue Reading

• Why you don't always need a general-purpose operating system

  A purpose-built, or real-time, operating system could be more useful for applications that require a lot of data processing. Several options for this type of system exist today. Continue Reading

• What mobile thin clients offer and why to consider them

  The mobile thin client market might not be huge, but these portable devices can be a real boost for VDI shops in improving security and simplifying management. Continue Reading

• Get to know the device-as-a-service trend

  Everything is a service these days. You can even get Yankee candles delivered from Amazon on a subscription basis. For EUC admins, device as a service is probably a bigger deal. Continue Reading

• Five Microsoft Windows 10 features to know in the enterprise

  IT professionals transitioning their organization's desktops to Windows 10 should understand the best Windows 10 features, such as Microsoft Cortana and Windows Defender's new tools.Continue Reading

• Tasting a flavor of cloud-based HR software in the future

  Through a quick-paced intro to six new products, our editor takes a glimpse into the future of cloud software for HR. New talent management features seem the most promising.Continue Reading

• How workspaces can affect a virtual desktop deployment

  Workspaces are poised to redefine the desktops users work with. As a result, virtual desktops could become just a part of a larger end-user computing approach.Continue Reading

• Do you know the optimal VDI use cases?

  Any IT pro considering VDI must know where to apply it. Find out if you know when and where VDI is a good fit with this quiz on user types, important considerations and more.Continue Reading

• Keep track of evolving IAM products, technologies

  IAM is at the heart of an organization's security strategy. To develop a strong IAM strategy, it's important to stay on top of the newest tools and trends.Continue Reading

• What IT pros need to know about Citrix certifications

  Citrix offers a slew of certifications that prove how well an IT pro knows a certain technology. To earn a certification, IT pros must pass exams that Citrix issues.Continue Reading

• Salesforce implementation offers window into partner management

  Implementing Salesforce Sales Cloud, Service Cloud and Community Cloud has enabled a national window treatment company to streamline its operations.Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.Continue Reading

• What are the use cases for blockchain in mobile apps?

  Blockchain can bring a variety of benefits to enterprise mobile apps. Explore some use cases before integrating this secure technology into mobile apps.Continue Reading

• Assess IT help desk software options based on these features

  Explore communication channels, ticket management, agent management, knowledge base options and reporting capabilities when evaluating prospective help desk management software.Continue Reading

• AI-assisted image and video search is next content frontier

  You can search text, but it's harder to catalog images and video. New tools are automating those processes at the enterprise level.Continue Reading

• Resistance to all-in cloud ERP systems is large

  For many enterprises, ERP and HCM deployments may take the path of hybrid deployments, a trend that is supported by Hewlett Packard Enterprise's quarterly earnings results.Continue Reading

• Group taps health benefits platform to personalize choices

  To boost benefits offerings, the Healthcare Transformation Alliance chose the Welltok platform. All 47 member companies will now share data on claims, health outcomes and more.Continue Reading

• How can IT determine the optimal smartphone lifespan?

  Smartphones don't last forever. Here's how organizations can determine their lifecycles to avoid security issues and keep smartphones functioning at peak performance.Continue Reading

• Postmodern ERP countered by continued appeal of single suite

  The loosely coupled enterprise applications that Gartner predicted may indeed be here, but integration and data integrity challenges make them inferior to monolithic ERP for some.Continue Reading

• What are the benefits of machine learning in supply chain optimization?

  Machine learning is being used to improve a wide array of business processes, including supply chain management functions. Here's a look at three areas it's helping the most.Continue Reading

• Protect against mobile device security attacks

  Mobile devices are often personal, so it's difficult to get end users to do the right thing. IT should take the reins to ensure that security isn't compromised.Continue Reading

• How to avert mobile device security threats

  From man-in-the-middle attacks to malware, mobile devices are susceptible to an array of threats. Here's how to prevent them from infiltrating the business.Continue Reading

• Evaluating SaaS HCM as a complete HR platform

  Faster, cheaper deployment, ease of use and leading-edge features make software as a service a popular choice. But can it replace your tried-and-true on-premises HCM?Continue Reading

• Ceridian eyes voice and predictive technology for HR

  David Ossip, chairman and CEO of Ceridian, talks about future technology for HR, including voice and predictive analytics. The good news? More work done with fewer clicks.Continue Reading

• Top tips for virtual desktop delivery success

  Successfully deploying virtual desktops is no easy feat. IT pros shared their stories of adopting virtual desktops in a customer panel at VMworld 2018.Continue Reading

• 4 enterprise email clients to consider instead of Outlook

  Organizations looking to cut costs or make a change for their business email client have numerous options to replace Microsoft Outlook, but not all of them are viable.Continue Reading

• It's time to embrace mobile VDI access

  Mobile devices have not taken the thin client market by storm, but they could become more popular as virtual app and desktop vendors gear their products toward smartphones and tablets.Continue Reading

• How does a client-based application with Microsoft App-V work?

  The app virtualization world is confusing. Get some clarity on how client-based app deployment works by taking a closer look at Microsoft App-V.Continue Reading

• UCaaS providers and market are headed in new directions

  Even in this mature market, when so many unified communications services are starting to look alike, there are still possibilities for some exciting innovations.Continue Reading

• The hidden costs of unified communications in the cloud

  Many organizations expect to lower the costs of unified communications by adopting cloud communications, but that isn't always the case. Several factors influence costs when UC migrates to the cloud.Continue Reading

• Recruiting technology may be hurting veteran employment

  Recruiting technology could be contributing to a higher unemployment rate for young veterans. A startup run by a former sub commander is attempting to change this.Continue Reading

• With cloud-based contact centers, one size does not fit all

  Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio.Continue Reading

• Understand Windows Insider Program for Business options

  With its business-friendly Insider Program, Microsoft allows IT and users to test Windows 10 preview builds for compatibility and performance issues.Continue Reading

• Win10 Version 1809 Makes Official Debut

  A quick screen capture of winver.exe from Build 17741 shows that Win10 Version 1809 makes official debut as the upcoming next version name.Continue Reading

• PSTN vs. VoIP: What's best for your business?

  Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs.Continue Reading

• Office 365 SharePoint Online features raise CIO concerns

  Most of Office 365's products can help solve specific challenges facing CIOs, but they also seem to compete directly with some of SharePoint's own capabilities.Continue Reading

• Nuxeo among new wave of content services platform vendors

  An Indigenous-led organization is preserving British Columbia's native languages with the help of a newer type of content management platform that's designed to handle multiple content formats.Continue Reading

• How can organizations calculate the TCO of mobile devices?

  There are a variety of factors to evaluate when determining the true cost of mobile devices in an organization. Unpack these factors to find the TCO.Continue Reading

• Get to know data synchronization tools for the enterprise

  Users who work with multiple devices will want their data to transfer across endpoints. IT can ease the syncing process by working with the right tools.Continue Reading

• Pros and cons of a low-code platform for mobile

  Low-code platforms for mobile app development come with plenty of controversy. Discover why developers hate them and how organizations can use them to empower end users.Continue Reading

• NoMo Snipping Tool Try Screen Sketch Instead

  Starting with a feature upgrade sometime soon, the screencap motto will be "NoMo Snipping Tool Try Screen Sketch Instead!" I take a look at what's what with Skip Ahead Preview Build 18204.Continue Reading

• Einstein artificial intelligence leaves headroom for AI tools

  Einstein AI shines, but sometimes Salesforce customers customize their cloud with additional AI tools in hopes of launching sales revenue into hyperspace.Continue Reading

• Sales enablement tool uses AI to hone pitches

  Sales enablement AI goes beyond Einstein lead scoring as Brainshark applies sentiment and other analyses to practice videos that salespeople create before meeting customers.Continue Reading

• How middleware platforms can benefit mobile apps

  Organizations that build mobile apps with a lot of integrations with back-end services should consider middleware. But first, be aware of these pros and cons.Continue Reading

• SMBs see vertical ERP technology vendors meeting specialty needs

  The industry-specific ERP market is thriving, which is good news for SMBs looking to cost-effectively maintain their existing ERP systems with immediate specialty feature upgrades.Continue Reading

• Pressures mount on SMBs to modernize aging ERP processes

  To upgrade or replace their old and cranky ERP systems, SMBs must consider several options, and the cloud figures prominently. But the final decision is seen shifting away from IT.Continue Reading

• Fueled by SaaS, ERP for SMBs soars into the cloud

  SaaS is making ERP accessible to more small organizations, but is there a downside? Industry insiders weigh in on the ROI of SaaS vs. on-premises and hybrid ERP.Continue Reading

• Rethinking ERP cloud migrations in the age of AI and IoT

  The flight path from your legacy ERP vendor's on-premises software to a cloud version needn't be linear. In fact, you may want to rethink the entire route.Continue Reading

• Best practices for managing user profiles

  When IT establishes user profiles for virtual desktops, it has several profile options. If users work from multiple endpoints, for example, IT should use roaming user profiles.Continue Reading

• Customer service chatbots gain ground

  As chatbots begin to replace email as the go-to customer service channel, more and more companies are using AI and natural language processing to improve their chat services.Continue Reading

• Establish help desk best practices to improve the system

  To run a successful help desk, IT must prioritize help desk tickets and establish expectations for admins and users, as well as reduce the number of time-wasting tickets.Continue Reading

• Microsoft Surface Go holds promise for the enterprise

  Microsoft has failed in the tablet market before, but the Surface Go could be a promising second chance for the company. Learn its features and pricing that set it apart.Continue Reading

• Dell XPS 15 2-in-1 laptop slims down, but it's no tablet

  Despite Dell's best efforts, including combining CPU and GPU in a single processor to make the device smaller, the XPS 15 2-in-1 still falls short as a tablet.Continue Reading

• What to look for in a virtual application monitoring tool

  Poor virtual app performance makes users unhappy and unproductive, which hurts an organization's bottom line. IT can fight problems by monitoring virtual app performance.Continue Reading

• Google plays catch-up with cloud-based contact center AI

  Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers?Continue Reading

• For ERP ROI, pay attention to these 12 business processes

  ERP consultant Jeff Carr explains how digitally transforming processes such as inventory and sales management, product development and forecasting can speed up the payback from ERP.Continue Reading

• French transit develops chatbot with SAP Conversational AI

  The transit system in the Paris metropolitan area is tackling an AI-driven chatbot project to create an easy way for riders to access personalized information. Here's a look.Continue Reading

• Salesforce Health Cloud for Payers brings CRM to insurance

  With its CRM system for payers, Salesforce is targeting a competitive market in which health insurers are fighting for members seeking lower costs and better health outcomes.Continue Reading

• How are contact center vendors using APIs?

  APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.Continue Reading

• How to make the single-tenant vs. multi-tenant cloud ERP choice

  Choosing between single-tenant and multi-tenant cloud requires understanding what each offers and which factors are most important for your organization. Here's a look.Continue Reading

• Three ways to prioritize mobile app maintenance

  Mobile apps shouldn't be left by the wayside once development is over. Follow these best practices to make sure a mobile app succeeds from start to finish.Continue Reading

• Recruiting tech turns to text messaging, resumeless apps

  The younger generation likes text messaging and may not be big fans of the resume. Recruiting tech vendors are trying to make their platforms more appealing to these age groups.Continue Reading

• Tea Forte steeps value from new B2C CRM

  B2B CRM vendors like Marketo and Salesforce have tailored their wares for consumer-facing businesses, but B2C CRM vendor Zaius proved to be the right cup of tea for one company.Continue Reading

• Integrating unified communications products and other UC trends

  Communications and collaboration in the enterprise has never been more business essential. Learn how to make sense, and best use, of the latest UC products and services.Continue Reading

• Get to know enterprise patch management tools

  Unpatched software and OSes can create a huge security hole in any organization. IT should know what tools can fill in the gaps.Continue Reading

• Unpack the role of Google's Flutter app dev framework

  Google's new cross-platform framework, Flutter, could threaten Android's existence. Explore three theories about why the company developed its new tool.Continue Reading

• Health and wellness benefits are exploding; are you keeping up?

  A WorldatWork survey shows companies offered a wide variety of health and wellness benefits at an expanded rate last year. Is your company keeping pace?Continue Reading

• Explore new options for Apple enterprise device management

  Apple announced many of its updates at WWDC. Learn about some enterprise management features that have gone under the radar, including Apple Business Manager.Continue Reading

• How should a cloud migration plan include UC devices, endpoints?

  What an organization moves to the cloud will influence UC devices and endpoints. Networking expert Carrie Higbie Goetz explains the factors that influence endpoints in a cloud migration.Continue Reading

• Resolve problems right with a help desk management system

  Help desk management tools keep employees working after problems and outages occur. Discover the extensive benefits the right platform can provide.Continue Reading

• Ruggedized devices face a mobile-fueled transition

  The next generation of smartphones is more rugged than ever, and this trend will change the ruggedized device market. Learn how and know what to expect in the next few years.Continue Reading

• How the move to Windows 10 could lead IT to deploy VDI

  When IT moves users to Windows 10, it should take the time to also look at the potential of VDI, a technology that has grown a lot in recent years and become more affordable.Continue Reading

• Can you use root cause analysis for VDI troubleshooting?

  When IT pros adopt root cause analysis for VDI, they must know how to best use it to solve performance problems before they affect end users. Take this quiz to see if you're ready.Continue Reading

• How IT can manage Office 365 for mobile devices

  Office 365 is a cornerstone of office work, but how should IT manage the platform for mobile users? Find strategies to manage the software effectively in the enterprise.Continue Reading

• The future of employee productivity begins in back office

  The technology innovations that increase employee productivity are being supported by ERP systems, and this includes embedded AI technologies.Continue Reading

• How to mitigate EMM security threats

  IT often assumes that EMM is inherently secure, but that isn't always the case. Discover strategies to secure an EMM platform from every possible angle.Continue Reading

• Cannabis CRM replicates dealer-customer relationship

  When a big-city medical marijuana business wanted to better serve clients, it opted for cannabis CRM software that tries to replicate the traditional dealer-customer relationship.Continue Reading

• ERP's increasing role in improving employee productivity

  ERP system vendors may be playing a central role in encouraging adoption of advanced technologies. But it may be a hard sell as IT budgets stay lean.Continue Reading

• Voice assistants present new challenges for call clarity

  Virtual assistant devices and applications offer ease and convenience when placing phone calls, but they could pose problems in terms of audio quality.Continue Reading

• PLM platforms evolve for a role in IoT

  Integration with IoT systems can extend the possibilities for PLM platforms, but according to experts, they must first evolve technically to handle the IoT data and processes.Continue Reading

• New HR tools for hourly workers, employee retention announced

  This week's news roundup includes an HR tool designed just for hourly workers, a new offering from Limeade to help with talent retention and a new cloud-based benefits platform.Continue Reading

• How to deploy and administer help desk management software

  Help desk tools help IT manage the submission, status and resolution of employee help desk tickets. Read on to learn about common help desk challenges and the latest trends.Continue Reading

• Need a post-merger talent management strategy? Try Jam

  Can 14 hospitals function as one happy unit? It's early days, but Jefferson Health CHRO Jeffrey Stevens is betting on his unconventional approach to talent management.Continue Reading

• CPaaS brings contextual communication to customer interactions

  Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ...Continue Reading

• Put application virtualization products under the microscope

  Get to know the four main components that make up any app virtualization product, including client access, management and monitoring, and the delivery infrastructure.Continue Reading

• Explore enterprise accounting software benefits and products

  Explore enterprise accounting software vendors and products for growing and complex businesses -- products which fill the large gap between full-on ERP and SMB accounting software.Continue Reading

• Activists get organized with new Salesforce CRM for nonprofits

  Salesforce has adapted its CRM for nonprofits, giving activists a lower-cost way to track fundraising, organize activities and keep their communities engaged.Continue Reading

• How do you evaluate contact center platforms from UC vendors?

  If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment.Continue Reading

• SharePoint hub sites raises migration questions among users

  In the newest rev of SharePoint Online, what used to be sub-sites are now new freestanding sites. This change and others may create migration migraines.Continue Reading

• Developers reap benefits of iOS app modules with Swift

  Many developers recognize the benefits of app modularization. Historically, it's been difficult to begin the process, but now changes from Apple provide more opportunity.Continue Reading

• What do the major mobile OSes offer for enterprise features?

  Mobile devices are now commonplace in the enterprise. Discover which vendors are touting enterprise-ready features and which are reluctant to jump into the enterprise realm.Continue Reading

• How to select the right VDI hypervisor

  IT has several decisions to make when selecting a hypervisor for VDI, including choosing between a free hypervisor or a more feature-rich, paid option.Continue Reading

• Separating customer service chatbot hype from reality

  Vendors claim consumers want self-service chatbots. Turns out they'd rather scrub toilets or go to the dentist than converse with customer service in general, bots included.Continue Reading

• Do you need session border controllers with an SD-WAN deployment?

  As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.Continue Reading

• Understand and evaluate the user profile management system

  Profile management tools can help admins keep tabs on user profiles and information as long as they properly evaluate the prospective platforms and the capabilities they can provide.Continue Reading

• Cloud DAM platforms vs. on premises for digital asset management

  Learn about digital asset management and how cloud DAM democratizes media management and delivery across the enterprise while reducing operations costs and increasing productivity.Continue Reading

• On-device machine learning offers security, reduced latency

  Where should IT process machine learning data? Mobile devices can now process machine learning, but it's important to evaluate all the options -- including the cloud.Continue Reading

• Develop an IAM strategy for the mobile enterprise

  As the role of IAM evolves, it's important to be aware of current and future technologies. IT teams should review their needs, as well as the pros and cons of IAM, before deciding.Continue Reading

• Four mobile app testing tools for enterprise developers

  App testing ensures that users have a good experience with a mobile app and searches out bugs. Tools make it easy to integrate this process as part of mobile app development.Continue Reading