Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• 4 types of customer data platforms

  Data consolidation CDPs simply collect and unify customer data. Other CDP types, such as automated analytics and automated actions CDPs, go a step further and analyze data. Continue Reading

• Top 8 e-commerce marketing platforms to consider

  An e-commerce marketing strategy is no longer optional. Organizations need a marketing platform that meets their e-commerce teams' needs, can customize websites and is affordable. Continue Reading

• Finding the best cellphone plans for small businesses

  A business mobile plan is common in the enterprise, but the picture isn't as clear for SMBs. If an SMB opts to purchase a phone plan, there are many options to choose from. Continue Reading

• Learn difference between additive, subtractive manufacturing

  Additive and subtractive manufacturing are two different approaches that are often combined by manufacturers. Learn the difference between the two methods. Continue Reading

• 4 benefits of a customer data platform

  CDPs organize customer data to support personalized CX strategies and compliance. Benefits of CDPs include unified customer profiles and enhanced marketing efforts. Continue Reading

• The enterprise endpoint device market heading into 2023

  Modern enterprise organizations have numerous options to choose from on the endpoint market. Learn about some of the main offerings that business leaders should consider.Continue Reading

• How small businesses can pick the right mobile devices

  To cash-strapped SMBs, deploying mobile devices may seem excessive. However, mobile devices are valuable tools to increase communication and productivity for business users.Continue Reading

• PIM vs. DAM: What's the difference?

  PIM and DAM systems help retailers manage information, but they focus on different information types. PIM systems aggregate product details, whereas DAM systems store multimedia.Continue Reading

• New enterprise learning tools put employees in control

  The creator economy, peer-based collaborative learning and next-generation content providers are democratizing training and making it more personal -- with a big assist from AI.Continue Reading

• How virtual reality can benefit soft skills training

  Virtual reality can support soft skills training in a number of ways. Learn why more companies and their HR departments are turning to VR simulations.Continue Reading

• How to approach a Webex-Teams integration and make it work

  Cisco and Microsoft are finally breaking down the interoperability barriers between Webex and Teams apps. Companies will be able to soon reap the benefits.Continue Reading

• How do Citrix and VMware's on-premises VDI costs compare?

  To compare Citrix vs. VMware for VDI pricing, organizations must understand how some of their features impact costs. Learn how aspects like the hypervisor factor into VDI pricing.Continue Reading

• What are the best application delivery services and methods?

  With the help of different application delivery services, IT teams can deliver a quality user experience to workers, but these services are best suited to specific use cases.Continue Reading

• Analyzing the chaos in the desktop virtualization market

  From major acquisitions to brand-new product launches and rebrands, Citrix, Microsoft and VMware have been shaking up the desktop virtualization space.Continue Reading

• Carrier UCaaS services extend cloud communication benefits

  UCaaS is becoming more popular as carriers roll out more sophisticated and integrated packages to users. Learn why it might make sense to consolidate your vendors.Continue Reading

• AI-powered CRM platforms compared

  CRM vendors can apply fundamental AI capabilities in various ways. Learn about the similarities and differences between AI functionality in the major CRM platforms.Continue Reading

• Active vs. passive RFID tags: Which to choose

  There are benefits and challenges to both active and passive RFID tags. An organization should learn what they are and what they do before implementation.Continue Reading

• What's the difference between WFM and WFO?

  WFM and WFO systems can automate employee schedules. However, WFO platforms include contact center features, such as call recording, to improve agent performance.Continue Reading

• 5 benefits of workforce optimization in contact centers

  In an industry with high turnover, contact center leaders must engage with their agents. Workforce optimization tools can help improve employee satisfaction and productivity.Continue Reading

• CRM vs. ERP: Understand the differences

  Some companies may require CRM software in addition to their ERP system. Learn more about CRM vs. ERP and whether your company requires CRM software as well.Continue Reading

• Why is social media important for e-commerce?

  To increase transparency, organizations can integrate social media with their e-commerce platform and enable users to post reviews and rate their products.Continue Reading

• Comparing Microsoft Loop vs. SharePoint for businesses

  Microsoft's announcement of Loop came with various questions -- in particular, how the new product compares to legacy products, like SharePoint. Here, find out how the two differ.Continue Reading

• Top 4 CRM systems comparison

  What differentiates the 'big four' CRM providers? Explore the advantages and disadvantages of Salesforce, Oracle, Microsoft and SAP in this CRM comparison.Continue Reading

• Are Microsoft Teams calls encrypted?

  Microsoft Teams calls are encrypted at rest and in transit. But organizations that want an additional layer of security can enable end-to-end encryption for one-on-one calls.Continue Reading

• What is content collaboration? An in-depth guide

  Content collaboration covers the tools and processes used to work with others on content, regardless of the medium.Continue Reading

• RFID vs. IoT: What are the differences?

  Users often combine RFID and IoT, but the two technologies are different in some important ways. Learn more about RFID vs. IoT and the uses for each in the supply chain.Continue Reading

• Top 5 Windows 10 monitoring tools for business

  Users need unfettered access to all their apps and services to maintain productivity. Windows monitoring tools can verify the status of these components for IT teams.Continue Reading

• 5 steps to manage desktop phone systems for hybrid work

  Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date.Continue Reading

• 3 UC user scenarios influence hybrid work budgets

  As IT decision-makers evaluate their hybrid workplace budgets, three end-user scenarios lay the foundation for UC and collaboration technology investments.Continue Reading

• Integrated Microsoft Loop, Teams boost virtual collaboration

  As most organizations now have hybrid workers, virtual collaboration is a priority. Here's how integrating Microsoft Teams with Loop components can enable effective collaboration.Continue Reading

• How are recruitment and talent acquisition different?

  Learn the difference between talent acquisition and recruiting, including the strategic implications each has for your organization and the technologies that help the most.Continue Reading

• How to create an e-commerce content strategy to improve sales

  A content strategy that includes headless CMS, useful product information and visuals can draw the customer's focus to your product and improve your sales.Continue Reading

• RFID vs. barcodes in supply chain: Which should you choose?

  Both RFID and barcodes are valuable in the supply chain, but each is more useful for particular scenarios. Learn what to consider when deciding between RFID vs. barcodes.Continue Reading

• 9 disadvantages of self-service options

  Customer self-service platforms free up live agents for more complicated issues, but if organizations don't keep this software up to date, its disadvantages can frustrate users.Continue Reading

• Guide to developing social media recruiting strategies

  To navigate the complexities and avoid the pitfalls of social media recruiting, companies must set goals, choose the right platforms, promote their culture and measure results.Continue Reading

• Top mobile apps for SMBs

  While there are many options for mobile applications that can help enterprise organizations accomplish business goals, some options are better suited for SMBs.Continue Reading

• How AI is transforming the talent acquisition process

  Machine learning, natural language processing and RPA can source candidates faster, match their skills better and vet them with less bias. An HR technology expert explains how.Continue Reading

• Virtual whiteboard vs. ideation system: Which is best for you?

  Digital whiteboards are useful when tackling short-term needs, but a full-featured ideation system might be the best option for more sophisticated and mission-critical projects.Continue Reading

• Choosing wrong ERP implementation partner: 10 warning signs

  Working with an ERP implementation partner can sometimes bring some warning signs. Learn these 10 indicators that your project team is working with the wrong partner.Continue Reading

• Comparing web browser privacy and security features

  While the four most common browsers -- Chrome, Edge, Firefox and Safari -- have largely the same feature sets, there are subtle differences when it comes to privacy and security.Continue Reading

• Web browser comparison of Chrome, Firefox, Safari and Edge

  Many user tasks rely on the browser used, but not all browsers are well suited to these tasks. Learn the strengths and weaknesses of each major browser.Continue Reading

• How do you measure ROI for virtual events?

  Businesses and industries are using virtual events to reach customers. Determining ROI of these events isn't as easy as it was for physical conferences, but it can be done.Continue Reading

• VMware vSAN

  VMware vSAN is an enterprise storage virtualization software that supports hyper-converged infrastructure (HCI).Continue Reading

• 8 items to include on an ERP demo scorecard, with template

  Evaluation team members may lose track of crucial ERP features if they attend multiple ERP demos. Learn some items to include on vendor demo scorecards.Continue Reading

• Contact centers evaluate CPaaS vs. CCaaS benefits

  The contact center-as-a-service market is ripe for growth as businesses move to the cloud. That's inviting a new crop of vendors -- among them CPaaS providers -- to pitch products.Continue Reading

• Comparing RAM usage across common web browsers

  While there are plenty of similarities across web browsers, the processes that they consume RAM with can greatly differ. This may be critical information for some IT teams.Continue Reading

• 7 benefits of PCaaS that businesses should know

  Organizations that take on a PCaaS agreement will have to pay monthly costs, but the benefits they receive, including lifecycle management and support, provide plenty of value.Continue Reading

• How end-to-end encryption supports secure team collaboration

  End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy.Continue Reading

• Room video conferencing interoperability critical for hybrid work

  Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use.Continue Reading

• Excel for HR: The essential formulas and functions

  Using Excel can benefit HR professionals in various ways, including saving them time so they can work on other tasks. Learn 12 important formulas and functions.Continue Reading

• Social collaboration tools create hybrid work water cooler

  Traditional collaboration tools have struggled to replicate casual office conversations. New social collaboration tools could help reduce the isolation of remote and hybrid work.Continue Reading

• How strong workplace values affect ethical marketing

  Modern customers actively seek out companies with strong values that match their own, so brands should embrace ethical marketing strategies to ensure customers see their values.Continue Reading

• How do you evaluate UC applications for frontline workers?

  UC offerings differ depending on business goals and intended users. When evaluating tools for frontline workers, consider factors based on communication, endpoints and workflows.Continue Reading

• 3 use cases highlight AI and speech recognition evolution

  The combination of AI and speech recognition has driven innovation for more advanced capabilities. Explore three applications that highlight the future of speech technology.Continue Reading

• The link between employee experience and customer experience

  A customer's experience with an organization is only as good as an employee's experience. Business leaders should know that empathy is key to employee and customer success.Continue Reading

• Explore the benefits and challenges of paperless offices

  While transitioning to a paperless office can be costly, the benefits of paperless are enough to justify the cost for most organizations.Continue Reading

• Completing a migration to Windows 11 with Microsoft Intune

  When IT administrators plan the switch to Windows 11, they may notice how similar the process can be to a Windows 10 update if they use Microsoft Endpoint Manager and Intune.Continue Reading

• UC, employee experience management offer complex insight

  New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation.Continue Reading

• Compare pros and cons of live chat vs. phone support

  Phone support offers personalized experiences, but live chat agents can answer simple inquiries more quickly. See how these service channels stack up against each other.Continue Reading

• The end of life for SharePoint 2016 is fast approaching

  SharePoint Server 2016's end of life has arrived. Is it better to go to SharePoint 2019 or SharePoint Online?Continue Reading

• SAP Sapphire 2022 models a digitally transformed future

  TechTarget editors who were on site in Orlando and The Hague analyze SAP Sapphire 2022, which is being held in person for the first time since 2019 and extended to nine cities.Continue Reading

• Understanding remote desktop connection management tools

  With the influx of remote work, it's no surprise that organizations need a way to access and manage remote user desktops effectively. A few types of tools factor into this effort.Continue Reading

• What is desktop management and how does it work?

  Desktop management is a comprehensive approach to managing all the computers within an organization.Continue Reading

• Consider 'ESP' when thinking about ERP for your business

  For ERP purposes, 'ESP' stands for three crucial elements that are impacting contemporary ERP choices and implementations: ecosystems, security and pandemic.Continue Reading

• How to add an Apple TV to Apple Business Manager

  Apple Business Manager can provide some basic management functions for Apple TVs, and organizations need to make sure they configure the device properly.Continue Reading

• How COVID-19 has affected just-in-time supply chains

  Industry leaders long held up the just-in-time supply chain model as ideal, but the COVID-19 pandemic has revealed its weaknesses. Learn whether just-in-time is over for good.Continue Reading

• 5 upcoming CCaaS trends to watch

  As organizations plan to increase CX spending over the next few years, they should pay attention to CCaaS trends, like agents changing workspaces and integrations with UCaaS.Continue Reading

• What role can Apple TV serve within a business?

  Apple TV can do a lot more than just stream movies to your TV. Learn how this set-top device can handle numerous multimedia tasks in a business setting.Continue Reading

• Why a distributed cloud architecture could be a boon for UC

  Some organizations are more comfortable in keeping their unified communications on premises. Distributed clouds might be a more attractive alternative.Continue Reading

• Comparing 8 desktop management software options for business

  Organizations that need desktop management software should survey a variety of platform types. UEM can often provide the most value and functionality in the enterprise.Continue Reading

• 9 questions to ask the vendor during an ERP software demo

  ERP implementation team members should ask certain questions during a software demo to ensure they receive the information they need. Learn what team members should ask vendors.Continue Reading

• Using Microsoft's Active Directory to manage Mac desktops

  Organizations with both Mac and Windows devices can use some of their Windows-focused AD setup to address macOS management tasks.Continue Reading

• What types of technologies help with remote onboarding?

  Types of technologies like onboarding software and company intranet can help with the onboarding process for a remote employee. Learn the tools HR leaders should acquire.Continue Reading

• 5 macOS management software options for the enterprise

  While Windows desktops are still the leading OS in the enterprise, organizations have adopted macOS desktops, and each OS requires a different management approach.Continue Reading

• How will VR collaboration transform meetings?

  It may be too soon for virtual reality to play a role in how companies conduct business meetings, but it's not too early to understand its benefits.Continue Reading

• Top 5 uses for VR in learning and development

  Learning and development programs can potentially benefit from the addition of virtual reality, though drawbacks do exist. Learn about VR's potential use cases and its risks.Continue Reading

• Choosing the right accounting software: SMB to enterprise

  To find the best enterprise accounting software, businesses must outline specific criteria and compare those criteria against accounting software features and benefits.Continue Reading

• 5 best practices for creating a data-driven supply chain

  Turning to data and analytics to manage supply chain disruption only helps if leaders use good practices for extracting insights. Here are five that can help.Continue Reading

• What's so special about industry clouds?

  TechTarget editors discuss the emergence of industry clouds from ERP vendors, including Infor, Microsoft, Oracle and SAP.Continue Reading

• Enterprise accounting software explained

  Evolving companies often turn to enterprise accounting software, especially when they grow out of SMB software, but aren't yet ready for a complex ERP system.Continue Reading

• Exploring the benefits of enterprise accounting software

  Enterprise accounting software benefits extend beyond balancing the books, with many advanced products perfect for companies not yet ready for full-on ERP.Continue Reading

• UCaaS vendors take on cloud contact center market share

  As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge.Continue Reading

• Windows 365 compared to Windows 10

  Organizations may look at Windows 365 as a clear improvement from an administrative perspective, but a traditional Windows physical desktop environment still has its perks.Continue Reading

• What is Adobe Experience Cloud? CRM platform overview

  Adobe Experience Cloud -- the vendor's CRM platform -- includes tools to help medium and large enterprises manage all facets of their customer engagement strategies.Continue Reading

• VR in recruiting, hiring: Current adoption, future potential

  Virtual reality has the potential to help employers with aspects of hiring and recruiting like skills evaluations. Learn how the technology could improve the candidate experience.Continue Reading

• Assessing intelligent speakers for Microsoft Teams

  Companies are exploring Cortana to beef up their Microsoft Teams meetings as more workers are brought into the office. The virtual assistant has some unique features.Continue Reading

• How to create effective and inclusive job ads: 4 tips

  Learn how to create inclusive job ads, including examining your language to make sure you're not turning away women or people of color, and why doing so is important.Continue Reading

• mobile service provider

  A mobile service provider (MSP) is a company that offers mobile communication services to users of mobile devices such as smartphones and tablet PCs.Continue Reading

• Features and pricing for Windows 365 Enterprise and Business

  Organizations considering Windows 365 must learn the difference between the Enterprise and Business editions and what resources are available to customers of each.Continue Reading

• Why you need a total experience strategy to drive CX and EX

  More companies are using a 'total experience' approach to win customers and support employees in the post-pandemic economy. But they won't find a single platform that does it all.Continue Reading

• Contact center of the future is now

  AI, machine learning, NLP, advanced analytics, cloud-based tools and workforce management software are transforming the simple call center into multidimensional contact centers.Continue Reading

• How to evaluate mobile application management software

  Finding the right mobile application management tool is about its features and what the organization needs to efficiently use them.Continue Reading

• How to think long term about SAP ECC customizations

  Because customizations have long-term implications, organizations currently running SAP ECC as their core ERP system must give careful thought to their approach. Learn more.Continue Reading

• 4 questions to ask about an outsourced cloud ERP IT help desk

  IT leaders outsourcing their cloud ERP help desk should consider various factors before selecting a vendor. Learn the criteria to consider when you choose one.Continue Reading

• Does concurrent planning in the supply chain work?

  Does concurrent planning in the supply chain work to address disruption? Some experts say the promise doesn't yet match reality during major crises.Continue Reading

• Virtual event platforms for conferences race to bolster features

  Even as the pandemic ebbs, virtual events will remain a primary way to reach employees and customers -- but make sure you're getting what you need before you deploy a platform.Continue Reading

• What Microsoft Defender Antivirus features are on Windows?

  While there are plenty of viable enterprise-grade third-party desktop security platforms, Microsoft has built out a strong array of native features that IT admins can utilize.Continue Reading

• 4 steps for creating an analytics strategy on SAP ECC

  Many companies can benefit from analytics' capabilities, and organizations staying on SAP ECC can still create an effective analytics strategy. Learn how.Continue Reading

• The story of mobile phishing through statistics

  Mobile phishing is a significant threat, and there are many statistics that back this up. Find out what these numbers mean and how they should affect mobile security strategy.Continue Reading

• SAP Business ByDesign vs. SAP S/4HANA: A comparison

  After years of evolution, Business ByDesign has found a sweet spot in SaaS ERP for SMBs and the public sector compared with S/4HANA's strengths in larger enterprise deployments.Continue Reading