Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• E-signature platforms strengthen document management's clout

  Companies in the throes of digital transformation find the e-signature process to be a major catalyst in automating their document management systems and smoothing workflows. Continue Reading

• The role of document management in hybrid work environments

  Document management plays a key role in aiding hybrid workforces, so organizations must ensure their document management strategies enable safe and accessible hybrid collaboration. Continue Reading

• The enterprise guide to video conferencing

  The video conferencing guide helps enterprises navigate collaboration in a hybrid work environment and includes best practices for implementation and user training. Continue Reading

• Why algorithmic auditing can't fully cope with AI bias in hiring

  Critics say you can't trust AI yet with diversity and inclusion in hiring -- or the elaborate audits meant to root out AI bias. Hiring software vendors beg to differ. Continue Reading

• Weighing personal video conferencing endpoints for hybrid work

  Deploying video conferencing endpoints solely in meeting rooms ignores the needs of remote workers. Learn why desktop and home environments must be included when evaluating endpoint options. Continue Reading

• Popular video conferencing APIs to weigh for app integration

  Video conferencing APIs can simplify integrating video with business applications. Learn the benefits of video APIs and best practices to follow when evaluating API providers.Continue Reading

• 5 hybrid video conferencing tips for collaboration equity

  Experts say the fate of hybrid work may depend on collaboration equity in hybrid video conferencing sessions. Learn how to support in-office and remote meeting participants.Continue Reading

• 10 voice of the customer tools to consider

  A voice of the customer tool is invaluable for creating an action plan to improve the customer experience.Continue Reading

• Benefits and challenges of a hybrid workplace

  Employees' desire for flexibility may lead organizations to explore a hybrid workplace, but hybrid work has strengths and weaknesses. Learn what it looks like in practice.Continue Reading

• Inside 5 big-name relationship marketing strategy examples

  How does Nike form an emotional bond with sneakerheads? How does Starbucks know what latte flavors customers want? The answer lies in their relationship marketing strategies.Continue Reading

• What to consider before buying video conferencing technology

  Learn about the different types of modern video conferencing architectures and how enterprises can best implement these products into their current workforce.Continue Reading

• AI in video conferencing opens a world of features

  AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products.Continue Reading

• Cortana for enterprise Teams has promise but faces hurdles

  Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain.Continue Reading

• Branded, custom video conferencing enhances meetings

  Custom video conferencing can make meetings feel more engaging, and third-party tools can take these features even further. But hybrid work can create challenges.Continue Reading

• Understanding CPaaS market growth, trends and providers

  The CPaaS market is maturing as increased demand for digital communications drives new use cases. Learn about the trends and providers fueling CPaaS market growth.Continue Reading

• Which SAP software supports sustainability?

  SAP is releasing new sustainability software to give organizations the environmental data they need to achieve climate targets. Learn more about each type.Continue Reading

• Compare Teams guest access vs. external access vs. Teams Connect

  Microsoft has a few options to connect Teams to outside users. Compare Teams guest access vs. external access vs. Teams Connect to decide which suits your external collaboration needs.Continue Reading

• A role for AI and humans in the recruiting process

  Artificial intelligence tools can help job seekers find the right role and help employers close the skills gap. But AI can't replace human intelligence -- at least, not yet.Continue Reading

• What technologies are essential for effective telework?

  Some form of remote work is likely here to stay, even as the worst of the pandemic seems to be over. But employees need the right technologies if they are to remain productive.Continue Reading

• How do omnichannel vs. multichannel marketing differ?

  While multichannel marketing connects customers and companies through various forms of communication, omnichannel marketing takes it further and removes any silos.Continue Reading

• A buyer's guide to customer-managed S/4HANA Any Premise

  Customer-managed S/4HANA Any Premise is best for users who prefer to use a different set of tools and processes than HEC and have more control over the environment.Continue Reading

• The SAP Business Network effect: Putting it all together

  At Sapphire Now 2021, SAP took pains to plot a way forward after COVID-19, mapping out a future of improved sustainability for itself, its customers and their global partners.Continue Reading

• As workers return, virtual assistant tools get a new look

  People are familiar with using Siri and Alexa to control TVs and listen to playlists. Now, businesses are examining how these tools can help protect employees coming back into the office.Continue Reading

• Explore 12 virtual whiteboard software options for group work

  With enterprise workers now based in many locations, these 12 leading online whiteboards help recreate the in-person brainstorming experience with newly enhanced features.Continue Reading

• Zoom Phone system offers flexibility, simplified infrastructure

  The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies.Continue Reading

• Sapphire 2021: Unlocking an intelligent business community

  Supply chain disruptions caused by the pandemic enabled SAP to rethink business networks. Now its strategy is to reduce friction so businesses can work together as a community.Continue Reading

• On-premises vs. cloud contact center: What's the difference?

  On-premises and cloud contact centers differ in terms of costs, staff requirements and management. Organizations must weigh both options to find the right fit.Continue Reading

• DXP vs. CMS vs. WEM: Which platform is right for you?

  DXPs are the next step in the evolution of content management technology. Learn about the differences between the DXP and its predecessors, CMS and WEM platforms.Continue Reading

• Companies must rethink video conferencing usage in 2021

  In the coming months, the issue facing organizations is not cutting back video conferencing; it's determining how best to manage its use and minimize video fatigue.Continue Reading

• How could BYOD support touchless meeting rooms?

  Organizations have a few options to approach low-touch and touchless meeting rooms. BYOD and employee smartphones are one method to support social distancing and meeting room access.Continue Reading

• 7 benefits of a personalized marketing content strategy

  Customers want companies to treat them as individuals, and personalized marketing can help accomplish that. Personalization can also improve customer retention and brand affinity.Continue Reading

• Compare BYOD vs. CYOD vs. COPE vs. COBO for a mobile strategy

  BYOD offers companies flexibility for employee devices. COBO offers security. Neither aspect can be the only factor in a mobile device management strategy.Continue Reading

• Will video fatigue drive users back to voice calls?

  The strain of being on camera all day is beginning to make its mark. Companies are reevaluating the role telephony may play as workers return to the office.Continue Reading

• Guide to digital badges for the workplace

  Digital badges are becoming more common in the workplace. Here's how they can help HR during the hiring process and why some industry leaders have doubts.Continue Reading

• Enterprise AR a vital component of Microsoft's UC strategy

  Enterprise AR is ready for prime time as organizations look for ways to make their remote meetings more productive by combining physical and virtual spaces.Continue Reading

• A buyer's guide to S/4HANA Cloud extended edition (EX)

  S/4HANA Cloud EX offers much of the multi-tenant version's simplicity and standardization but with much greater environment control. Learn more to see if it's a good fit for your company.Continue Reading

• What are the best uses for RPA and AI in ERP?

  IFS VP Bob De Caux discusses the push for intelligent process automation in ERP, the scalability limitations of RPA and how to tell software-based intelligence from plain old IT.Continue Reading

• Microsoft Teams partners extend phone system capabilities

  While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support.Continue Reading

• Ultimate guide to team collaboration platforms

  This in-depth team collaboration platform guide examines how to create a virtual environment that promotes secure user engagement, productivity and innovation.Continue Reading

• Top 8 warehouse management systems to research

  Efficient warehouses are key to customer satisfaction. Learn about some of the top warehouse management systems, including some of their benefits and drawbacks.Continue Reading

• Overview of 4 types of warehouse management systems

  Modern companies need to create efficient warehouses, and understanding which type of warehouse system to choose is key to that. Here's a look at four types and how they can help.Continue Reading

• Sentiment analysis: Why it's necessary and how it improves CX

  Sentiment analysis tools are essential to detect and understand customer feelings. Companies that use these tools to understand how customers feel can use it to improve CX.Continue Reading

• 10 sentiment analysis tools to consider

  Sentiment analysis is a vital component in customer relations and customer experience. Several versatile sentiment analysis software tools are available to fill this growing need.Continue Reading

• Salesforce-Slack deal heralds the future of collaboration

  Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration.Continue Reading

• What are the challenges of using multiple team collaboration apps?

  Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading

• Bersin sees HR tech market shifting to 'systems of design'

  In this podcast, analyst Josh Bersin explains how HR technology is evolving to favor tools for customizing and improving the post-pandemic employee experience.Continue Reading

• Facilities planners, managers look to cloud enterprise platforms

  AI, analytics, collaboration software and advanced HVAC technology help reconfigure and manage safe and flexible workplace environments for employees returning to the office.Continue Reading

• 4 Windows Virtual Desktop management limitations

  WVD management isn't all the way there yet, despite Microsoft expanding its offering over the past year. Some capabilities still aren't as extensive as Citrix and VMware's offerings.Continue Reading

• A real-life example of the self-distribution supply chain model

  A self-distribution approach to supply chain management can help a company lower the risk of disruption. Learn how Ahold Delhaize USA is doing just that.Continue Reading

• Future workplace planning emphasizes collaboration, flexibility

  ServiceNow's Kevin Nanney discusses the technologies businesses are implementing to smartly manage and reshape their offices into flexible, collaborative neighborhood workspaces.Continue Reading

• Explore 4 team collaboration apps and emerging competitors

  Team collaboration apps have redefined the UC market. Discover how the leading products compare on calling features, video conferencing support and pricing.Continue Reading

• HR technology platforms advance return-to-office plans

  ServiceNow's Kevin Nanney discusses the tools and technologies businesses are implementing to ensure worker safety, boost employee engagement and consolidate digital workflows.Continue Reading

• Hybrid workplace model starts with meeting rooms, video

  The hybrid workplace is the future as not everyone will return to the office full time. Learn how IT leaders at Enterprise Connect Virtual are using UC to support a hybrid workplace model.Continue Reading

• Companies eye CPaaS, RCS business messaging to expand reach

  RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees.Continue Reading

• 5 COVID-19 vaccine rollout lessons for supply chain leaders

  The effort and coordination required to deliver COVID-19 vaccines to people across the globe provides powerful lessons. Here are five.Continue Reading

• Top 5 personalized marketing examples and their takeaways

  Personalization is a marketing tactic that is easy to get wrong. Learn from the best with five examples of successful campaigns that used personalization.Continue Reading

• New features in demand for collaboration technology

  Remote work culture has pushed team collaboration vendors to enhance their products. Learn more about video, workflow integration, security, AI and other up-and-coming features.Continue Reading

• What are the benefits of vendor-agnostic UC hardware?

  Organizations that want to switch UC platforms without sacrificing hardware investments can find benefits in vendor-agnostic UC hardware. But the benefits can come with tradeoffs.Continue Reading

• 8 essential ERP vendor evaluation criteria

  Preparing for the ERP vendor selection process is key to success. Here's some criteria you need to ensure that you choose the right software for your organization.Continue Reading

• Consider moving from ECC to S/4HANA sooner rather than later

  Reinventing your business processes and revamping your ERP system is not as simple as pushing a button, but an S/4HANA conversion may not be as risky as you think. Here's why.Continue Reading

• Was your workplace Black History Month a success?

  Creating a successful Black History Month at work requires understanding what to do -- and what not to do. Take this time to uncover what you did right and wrong.Continue Reading

• 5 assets working mothers bring to the workplace

  Mothers are an important -- and often undervalued -- sector of the workforce and offer a number of assets. Learn why HR and managers should work to keep them on staff.Continue Reading

• SAP cloud migration effort enters new, accelerated phase

  With strong cloud growth already on the books and the new Rise program enticing customers to S/4HANA Cloud, 2021 could be the year SAP finally breaks from its on-premises past.Continue Reading

• UCaaS key to hybrid workplace technology when offices reopen

  As companies begin to ask their employees to return to the office for at least part of the time, a suitable hybrid workplace technology foundation is critical.Continue Reading

• Employee wellness vs. employee well-being: The differences

  The terms 'employee wellness' and 'employee well-being' are sometimes used interchangeably, but many consider them to be different. Here's what you should know.Continue Reading

• 8 benefits of a warehouse management system

  A warehouse management system has the potential to save your company money and help improve warehouse efficiency. Learn how a WMS can benefit your company.Continue Reading

• Fueled by new technologies, the future of supply chains is here

  An army of digital technologies like AI, IoT, bots and blockchain will reshape supply chains and add resiliency and transparency in the wake of the pandemic. Learn how.Continue Reading

• The pros and cons of custom home collaboration devices

  Home collaboration devices can help employees remain more productive. But make sure to carefully consider the drawbacks before buying dedicated hardware.Continue Reading

• WebRTC standard designation highlights technology's evolution

  The WebRTC standard is official. Learn how the technology evolved beyond facilitating embedded video communications and the future of the standard.Continue Reading

• Top 5 warehouse technology trends for 2021

  Effective warehouse management has become even more critical. Learn which technologies are most important to creating efficiency and gaining a competitive edge.Continue Reading

• Top 5 digital experience platforms of 2021

  Digital experience platforms are the next generation of web content management systems. Here are five top examples of DXPs for businesses to consider.Continue Reading

• Evaluating Direct Routing for Microsoft Teams telephony

  Direct Routing for Microsoft Teams may be the best path to the PSTN for most companies. But organizations should weigh their specific needs when choosing a Direct Routing partner.Continue Reading

• Buyers, don't overlook small and midsize ERP providers

  Acumatica, Epicor, IFS and the Salesforce platform ERPs are among lower-profile players that are keeping up with the big four in cloud options and technical innovation.Continue Reading

• Monitoring productivity of employees crosses privacy boundaries

  As remote work continues, organizations are looking for new ways to monitor productivity of employees. But they walk a fine line between employee monitoring and surveillance.Continue Reading

• Why your business needs to consider cloud-based ECM

  Cloud-based apps offer a variety of benefits, including easier IT management and remote access. Evaluate the benefits of cloud-based ECM to determine whether it's a good decision.Continue Reading

• Compare SAP S/4HANA vs. SAP ECC: Five main differences

  As ECC users consider their options for the future, understanding how their current SAP ERP system compares to S/4HANA is critical. Here are some important differences.Continue Reading

• What is the role of the consultant in ERP vendor selection?

  When your company chooses an ERP vendor, an outside consultant can contribute in a number of ways. Here's what a consultant can help drive and what you should handle yourself.Continue Reading

• How can SAP Work Zone for HR help enable a digital workplace?

  Part of SAP SuccessFactors HXM, Work Zone for HR is a digital workspace meant to boost employee experience. Learn more about its features and functions.Continue Reading

• AR and VR in video conferencing offer post-pandemic benefits

  In a post-COVID-19 world, understanding the differences between AR and VR video conferencing will help companies determine which technology might be best for them.Continue Reading

• IFS Field Service Management software: Overview, pros, cons

  IFS FSM software is meant to manage field staff and assets. Learn about its advantages and disadvantages and whether your company should put it on a vendor shortlist.Continue Reading

• Ensure phone system compliance with 911 regulations

  In this roundup of UC blogs, analysts discuss phone system compliance with 911 regulations, Pexip's private cloud video platform and the growth of intelligent assistants.Continue Reading

• What is SAP Field Service Management and what can it do?

  Organizations need to get more from their technicians and field workers, and SAP Field Service Management is meant to help. Learn what it can do.Continue Reading

• HR technology platforms support safe return to the office

  Office reopening plans that ensure employee safety, monitor employee health and keep employees informed may soon include preparations for COVID-19 vaccinations.Continue Reading

• What technology did HR need because of the pandemic in 2020?

  2020 complicated HR teams' ability to help manage employees. Here's a look at three ways technology helped, including strengthening security and using new video platforms.Continue Reading

• The psychology of UX design: How design affects CX

  In her book, '100 Things Every Designer Needs to Know About People, 2nd Edition,' Susan Weinschenk explains how UX design relies on psychology to improve customer experiences.Continue Reading

• How the Salesforce-Zoom integration benefits sales

  Video conferencing is now the primary form of communication for sales and marketing teams that rely heavily on meetings. The Salesforce Zoom integration increases efficiency.Continue Reading

• Will the pandemic drive further UCC industry consolidation?

  COVID-19 may drive further UCC industry consolidation as vendors look to develop new capabilities to support the communications needs created by remote and hybrid work.Continue Reading

• Remote work and AI drive the future of collaboration technology

  As remote work and hybrid workforces become the new normal, collaboration technology needs to adapt. Tech leaders at WebexOne discussed the drivers for collaboration's evolution.Continue Reading

• 3 critical employee experience technologies for the 'new normal'

  Since COVID-19 hit, HR leaders and their teams have pivoted to support the employee experience in new ways. Here's how technology has been critical to that support.Continue Reading

• Evaluating endpoints for an Asterisk-based phone system

  Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt.Continue Reading

• Use predictive analytics in manufacturing to gain insight

  Predictive analytics in manufacturing is a crucial part of a predictive manufacturing system. Learn about its promise, its drawbacks and why.Continue Reading

• UCaaS adoption rises as firms consolidate UC setups

  Cloud-based UC provides the agility, mobility and cost savings organizations need. The current trend to consolidating UC in the cloud, and as a service, will likely expand.Continue Reading

• What Qualtrics integration questions should IT ask of SAP?

  Qualtrics has certain technical integration challenges, and IT needs to address questions to uncover what they are and how they will affect the implementation. Here's a look.Continue Reading

• 2021 trends in video conferencing focus on flexibility

  Video conferencing took center stage as companies found ways to connect their dispersed workforce. For 2021, trends in video conferencing include how to make the technology more versatile, and more fun.Continue Reading

• 10 Dreamforce to You 2020 sessions for sales managers

  DreamTX -- part of the Dreamforce to You 2020 lineup -- will offer a variety of relevant sessions for attending sales managers. Here's a peek at 10 of those sessions.Continue Reading

• Why customer-centric design is crucial for CX

  In her book, '100 Things Every Designer Needs to Know About People,' Susan Weinschenk talks about why it is important for companies to know their audience to better design for them.Continue Reading

• 2021 trends driving the future of unified communications

  While 2021 is full of uncertainty for many organizations, four unified communications trends will drive buying decisions as IT leaders prepare for the future of work.Continue Reading

• What are the benefits of centralized SIP trunking?

  More efficient management and lower costs are just some of the advantages of centralized SIP trunking. Find out why it's better to place trunking components in one place.Continue Reading

• How has COVID-19 driven CPaaS API adoption?

  New CPaaS use cases are emerging as business requirements for digital communications services evolve in response to COVID-19.Continue Reading

• CPaaS market growth broadens amid new use cases

  While the pandemic didn't have a significant effect on CPaaS market growth, organizations accelerating their digital transformation plans are driving demand for APIs.Continue Reading