Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• For some HR teams, mobile recruiting offers a real edge

  Mobile recruiting techniques and approaches can vary widely. But, for two users, the practice is making a difference. Continue Reading

• How Mediavine succeeded with cloud digital asset management

  Mediavine, an ad management company, has cut web hosting costs by using a SaaS content management platform to store, edit, and manipulate images and video. Continue Reading

• Compare offerings from 8 leading cloud and hybrid VoIP vendors

  Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Continue Reading

• How 5 leading on-premises and hybrid VoIP platforms compare

  Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs. Continue Reading

• Demand for cloud video conferencing drives market consolidation

  The popularity of video is driving consolidation in the cloud video conferencing market as vendors look to round out their portfolios and meet growing enterprise demand for video. Continue Reading

• Speech technology applications evolve for new use cases

  Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization.Continue Reading

• Changing business priorities drive cloud UC adoption

  The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role.Continue Reading

• Test your knowledge of the device-as-a-service model

  For some organizations, leasing devices and support, also known as device as a service, is the best option for device management. Quiz yourself on this business model.Continue Reading

• How are SIP trunking vendors differentiating their services?

  SIP trunking vendors are using security features to differentiate themselves in a crowded market. Our expert explains what types of SIP trunking security you can expect.Continue Reading

• A guide to enterprise thin client systems

  Thin client systems are more than just low-powered PCs. They offer many security and management benefits. Learn more about enterprise thin client benefits in this buyer's guide.Continue Reading

• Pros, cons of cloud-based IAM from Google, IBM, Amazon

  Amazon, Google and IBM all provide IAM tools with a cloud subscription. But before IT commits, it's important to evaluate the pros and cons of these free services.Continue Reading

• AI in recruiting may be above HR's head

  Video job interviews are powerful tools. HireVue's AI algorithm can watch a candidate without losing focus and notice things a hiring manager may not see.Continue Reading

• CEO plots course for Televerde women's prison call centers

  Working at a Televerde women's prison call center outpays many inmate jobs and sets agents up for careers on the outside. CEO Morag Lucey discusses how the company keeps current.Continue Reading

• Know the security risks of CPaaS and communication APIs

  Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.Continue Reading

• What to know before rolling out a SIP deployment

  In today's communication world, SIP is a necessary tool. A report from the SIP School reveals what you need to know and how other organizations approach their SIP deployments.Continue Reading

• Salesforce makes push for diversity in technology

  Salesforce is maneuvering into industry leadership, making a diverse IT community a priority. Its product development strategy seems to have been crafted with such diversity in mind.Continue Reading

• Giving inmates a second chance as prison call center agents

  Televerde staffs contact centers with incarcerated women, where they are paid the federal minimum wage. CEO Morag Lucey and COO Vince Barsolo discuss the model.Continue Reading

• Know when to allow mobile device backup

  Mobile devices enrolled in MDM platforms should only be backed up in certain situations. Here's a rundown of what IT should allow in COPE, BYOD and COBO scenarios.Continue Reading

• What to look for in a VDI troubleshooting tool

  VDI management is complicated, but the right troubleshooting tool can make it less so. IT should consider these factors when choosing a troubleshooting tool for its VDI deployment.Continue Reading

• 5 trends driving AI in contact centers

  Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.Continue Reading

• Business desk phones see changing role in the enterprise

  Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.Continue Reading

• HR chatbots take on recruitment, benefits tasks

  HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR managers.Continue Reading

• Why UEM could overshadow the EMM market

  As IT has been overwhelmed with too many tools to manage devices, UEM attempts to simplify the situation. Here's what to expect and what organizations should do.Continue Reading

• What are the E911 location tracking requirements for VoIP?

  The rules around E911 location tracking have evolved as more businesses move away from traditional wired connections to VoIP. Here's how to stay compliant with FCC regulations.Continue Reading

• ECM features of the future get an AI boost

  AI can help to retrieve and organize content, so it makes sense for ECM platforms to have AI capabilities. Take a look at how AI can enhance ECM.Continue Reading

• 6 questions to ask before choosing a SaaS or hybrid cloud VoIP system

  Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria.Continue Reading

• How to make an inevitable SharePoint 2010 migration painless

  Don't get caught off guard by Microsoft's eventual retirement of its SharePoint 2010 CMS. Prepare for the inevitable with these tips on the migration process.Continue Reading

• Salesforce-Apple partnership deepens with new SDK for iOS

  The updated Salesforce mobile SDK makes it easier for developers to build native Salesforce apps for iOS devices using Swift, Apple's programing language.Continue Reading

• Personalization technology can both help, hurt CX strategy

  Technology makes it easier for organizations to personalize content for online prospects. But brands need to make sure they don't get too personal and push away potential buyers.Continue Reading

• 7 key trends driving the CPaaS market and its vendors

  Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services.Continue Reading

• How does IT sideload apps in Windows 10?

  There are certain cases that make sense for IT to sideload LOB apps to prevent them from reaching the Microsoft Store. Here's how to successfully perform the process.Continue Reading

• Microsoft Windows Sandbox not a fit for all enterprise playgrounds

  Windows Sandbox integrates directly into Windows 10, which makes it easy for IT and users to work with, but could spell trouble for organizations.Continue Reading

• Can hyper-converged infrastructure cut VDI costs?

  Hyper-converged systems may cost more upfront, but organizations must also calculate long-term costs to determine if HCI is a fit for their virtual desktop infrastructure.Continue Reading

• 4 chatbot success metrics to bolster CX

  Chatbot success can be measured using a number of metrics. Each helps improve the customer experience. Read on to learn which KPIs are beneficial for improving CX.Continue Reading

• Why the future of SharePoint could be dismal

  Microsoft SharePoint dominated the industry back in its prime. Cloud file-sharing competitors, however, may force some difficult SharePoint rip-and-replace decisions.Continue Reading

• Tracking contingent workforce comes with benefits, challenges

  Contingent workers are becoming integral for many companies, but they come with unique benefits and challenges that can be mitigated by categorizing and tracking them in an HRMS.Continue Reading

• Quiz yourself on top features of Windows 10

  With each update, Microsoft introduces many new features that it can be hard to keep track of. Challenge yourself on how well you know these Windows 10 key features and other terms.Continue Reading

• Compare the top vendors of thin client systems

  Explore some of the top thin client systems currently on the market -- based on industry, cost and data usage -- to help you make the right buying decision.Continue Reading

• How does the chief customer officer role benefit CX?

  The chief customer officer serves in many capacities, some of which include overseeing customer experience, sales, and service and support contacts, as well as unifying customer contact.Continue Reading

• 5 considerations for selecting an on-premises VoIP platform

  Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment.Continue Reading

• How are Nonprofit Cloud and Philanthropy Cloud different?

  Charitable organizations partner with Salesforce.org through two cloud services: Nonprofit Cloud and Philanthropy Cloud. Read on to discover how the two differ.Continue Reading

• Is dialer technology relevant to CX projects?

  Live chat is still the preferred method of communication in contact centers, and the use of autodialers helps free up salespeople to speak with callers.Continue Reading

• Retiring Older PC Upon Long Service

  When I hit a constant series of snags with upgrading to the latest Win10 Insider Preview version, I consider retiring older PC upon long service. Frankly, I'm torn up about this.Continue Reading

• What should IT look for in a mobile threat defense tool?

  IT pros should consider using tools that can defend against mobile threats. The right tool should defend against malware, uncover compliance issues and expose shadow IT.Continue Reading

• Why is the Salesforce administrator role so crucial?

  Salesforce administrators serve as analysts, trainers and advisers in their roles. Companies can employ one or more Salesforce admins, depending on how the business is organized.Continue Reading

• Understanding the role of the intelligent enterprise in HR

  The intelligent enterprise can streamline HR processes and enable better decision-making with data. It can also aid in recruiting and improving the employee experience.Continue Reading

• 5 crucial WCM capabilities you can't live without

  Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.Continue Reading

• What are potential use cases for meeting room software?

  It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.Continue Reading

• How Salesforce.org's Philanthropy Cloud and Nonprofit Cloud differ

  Salesforce.org's Nonprofit Cloud and Philanthropy Cloud both partner with nonprofit organizations but in different ways. The uses of each are compared here.Continue Reading

• Cummins and Noble Plastics see factory of the future vision

  When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come new challenges.Continue Reading

• Nestle connects globally with enterprise collaboration platform

  Nestle is rolling out Workplace by Facebook as its new enterprise team collaboration platform, as it looks to more efficiently connect its global employees.Continue Reading

• Industrial engineering company chooses integrated CRM for CX needs

  Through partnering with only Oracle for all of its CX needs, Schenck Process realizes the benefits of an integrated CRM over multiple products.Continue Reading

• How AI, machine learning improve real-time communications traffic

  Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management.Continue Reading

• AMAC prioritizes first call resolution for a better CX

  AMAC uses TetraVX unified communications and the cloud contact center platform Five9 in its three call centers to improve agent workflow, as well as member experience.Continue Reading

• Test your digital workspace services prowess with this quiz

  Citrix and VMware each have workspace platforms with features that control mobile notifications, workflows and more. Find out if you know what they are with this workspace quiz.Continue Reading

• Learn about the device-as-a-service model and its use cases

  Device-as-a-service offerings can help IT pros provide their users with support and high-functioning devices, but they must consider the ramifications of choosing such a program.Continue Reading

• CRM and CX management at crossroads in the customer journey

  CRM will live on in enterprise IT -- in some form -- for some time to come. But many brands are pivoting to the customer experience management models of doing business.Continue Reading

• CRM vs. CX: How companies are pivoting in philosophies

  It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the thinking of enterprise leadership.Continue Reading

• 5 common examples of employee feedback for HRMS projects

  Ongoing employee feedback can provide your organization with insight into HRMS features that are not working correctly and new features that should be implemented.Continue Reading

• Phishing attacks are top employee data breach threat for HR

  HR and finance department employees are targets for more sophisticated phishing attacks. These departments collect and store valuable data that attackers want.Continue Reading

• GPU use gains traction in VDI deployments

  The ability to share GPUs among multiple virtual desktop instances has contributed to a rise in GPU use in many VDI deployments.Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.Continue Reading

• CX strategy a vital part of modernizing a business

  Consumers are providing retailers with more data than ever before, with expectations that they will receive a personalized experience. But that can be challenging for retailers.Continue Reading

• Successful chatbot content strategies rely on tools, AI

  Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots.Continue Reading

• Everything you need to know about UC as a service now

  Wondering how to approach the force that is UCaaS? The possible paths may vary significantly, but that doesn't mean there's one right way for every organization.Continue Reading

• Where the UCaaS market is and where it's headed

  Fresh survey results from Nemertes show a dynamic market for UC as a service with some unpredictable impact on organizations and networking staff.Continue Reading

• How do you build a business case for speech technology applications?

  Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology.Continue Reading

• Top ways unified communications in the cloud affects you

  Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.Continue Reading

• Using AI in HR: Software has smartened up, but have users?

  An HR tech expert outlines the questions to ask to ensure that an AI application bases its decisions on rules and data that comply with your organization's goals and policies.Continue Reading

• CRM for government, Salesforce improve D.C.'s 311 agency

  The Office of Unified Communications in Washington, D.C., said it improved its constituent relationships with Salesforce Service Cloud and Einstein Analytics.Continue Reading

• How does Parallels Mac Management for Microsoft SCCM work?

  With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.Continue Reading

• How can data governance strategies keep up with O365 updates?

  As Microsoft expands its Office 365 services, data governance strategies for SharePoint admins become more complicated. Discover how SharePoint admins can avoid these issues.Continue Reading

• How to use PowerShell to troubleshoot Windows desktops

  When IT uses remote access to troubleshoot a user's desktop, it prevents the user from working. PowerShell, however, allows IT to fix a problem without disturbing the user.Continue Reading

• Be aware of new OneDrive and SharePoint security features

  SharePoint and OneDrive shops can implement recent security features to improve the content sharing process. Discover what's new from Microsoft and how these features can help.Continue Reading

• How is CPaaS influencing UCaaS vendor portfolios?

  The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms.Continue Reading

• What was the purpose of Salesforce's MuleSoft acquisition?

  Salesforce completed the acquisition of MuleSoft in May 2018, gaining large customers, such as Coca-Cola and Anheuser-Busch, and adding beneficial technology to its platform.Continue Reading

• How do Salesforce Success Cloud and Trailhead differ?

  Success Cloud and Trailhead work hand in hand, enabling Salesforce users to make the most out of the platform and overcome obstacles along the journey.Continue Reading

• Enterprise VoIP platforms provide UC functionality in a single system

  The shift toward mobile workforces has dramatically changed how VoIP is deployed. Learn about three popular VoIP deployment models and use case scenarios and how VoIP is only a single component in a much larger unified communications strategy.Continue Reading

• The differences between CRM vs. CX strategy

  CRM and CX seem very similar, but examining the principles of each shows emerging CX approaches focus on customer retention. We compare and contrast the two.Continue Reading

• Build your business case for thin client hardware

  Take an in-depth look at thin clients, including the benefits, drawbacks and use cases, to determine if these endpoints can cut costs and protect data.Continue Reading

• Discover thin client hardware and learn the benefits it offers

  Thin clients can help many organizations, especially when it comes to storing information in one space. Learn about the different thin client designs, as well as their cost-saving benefits.Continue Reading

• 5 UC and collaboration trends to watch in 2019

  As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.Continue Reading

• 8x8 X Series platform wins Network Innovation Award

  The 8x8 X Series combines unified communications and contact center technologies into a single cloud-based platform.Continue Reading

• Assess priorities before purchasing a marketing automation platform

  The promise of marketing automation is exciting, but the proliferation of tools can be intimidating. Learn how to dispel the confusion when buying a marketing automation product.Continue Reading

• Expert insights reflect top five trends in unified communications

  UC buyers need all the advice they can get in a rapidly changing market. Our top expert tips of 2018 helped organizations make sense of the trends driving the UC market.Continue Reading

• Guide to AI in customer service using chatbots and NLP

  Learn how AI and natural language processing technologies work together to create virtual agents. Examine the benefits of chatbots in contact centers and the skepticism surrounding their use.Continue Reading

• 5 UC trends that drove headlines in 2018

  From Cisco merging Spark and Webex to Microsoft's Teams migration, take a look back at the top UC news stories of 2018 and the UC trends that drove them.Continue Reading

• 2 key use cases of blockchain in communications

  Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.Continue Reading

• Clear the confusion around Microsoft RDS

  Microsoft Remote Desktop Services is often pigeonholed as a session-based virtualization tool. IT can, however, use it for both VDI and app virtualization, as well.Continue Reading

• Watch out for these mobile technology trends in 2019

  As 2018 ends, IT should be on the lookout for the newest trends in enterprise mobile technology. Here's what IT pros should have on their radar for 2019.Continue Reading

• Customer data to play important role in CX software in 2019

  Analysts see customer data continuing to be the main objective for CX companies, and that integration between platforms and third-party applications will grow in importance.Continue Reading

• Windows 10 desktop management holiday wish list

  IT pros managing Windows 10 desktops in 2018 might run into problems with OS updates or patches. As a result, they have some holiday wishes for changes to Windows 10.Continue Reading

• Diverse VDI endpoints require new management methods in 2019

  IT professionals must make sure they are prepared to manage different types of endpoints as a part of their VDI deployments because the modern workforce requires it.Continue Reading

• Acquia transforms from WCM to digital experience platform

  Acquia's product roadmap is a metaphor for many WCM vendors, which must focus on digital experience to remain competitive in a quickly evolving market.Continue Reading

• How does Microsoft RemoteApp server-based virtualization work?

  With RemoteApp, users can access virtual apps that reside in a data center or in a cloud-based VM rather than locally on their devices. The app still behaves as though it's local.Continue Reading

• Boost end-user productivity in 2019 with these insights

  There are many approaches to end-user management that can improve productivity. Read three experts' opinions on these trends for 2019.Continue Reading

• What is Project Verify and how will it affect IT?

  Project Verify will enable mobile users to sign into apps and websites without login credentials. Discover what this might mean for IT and how it will work.Continue Reading

• 2019 trends in content management: Personalization, AI

  AI, personalization, open services platforms and vendor wars, content management software industry observers say, will be the top trends in 2019.Continue Reading

• Team communication apps see surge in enterprise adoption

  The adoption of team communication apps is on the rise, as enterprises focus on improving workflow and efficiency through contextualized communication.Continue Reading

• Mobile application developer skills to know for an interview

  One of the best ways to succeed in your mobile app dev career is to master the art of the interview. Review need-to-know technical skills and how to communicate them effectively.Continue Reading