Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Manage Windows 10 desktops, mobile devices with EMM software

  Windows 10 supports crucial functions that enable enterprise mobility management. IT must follow a few important steps to prepare desktops for management through EMM. Continue Reading

• Should you buy contact center services in a UC bundle?

  Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services. Continue Reading

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers. Continue Reading

• Be prepared to handle a mobile security breach

  When it comes to cybersecurity, mobile security often falls by the wayside. Discover these techniques to prepare for a mobile security incident should it affect your organization. Continue Reading

• How do Twilio Flex API-based services affect contact center software?

  Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi. Continue Reading

• VMware IoT services wield IT ties for device management

  VMware is positioning itself in the emerging IoT market with a combination of device management services and complementary features from other VMware products.Continue Reading

• Cloud video services spark adoption of conferencing tools

  Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.Continue Reading

• New HR tools probe employee sentiment, feelings

  Sentiment analysis is being used to help HR discover what employees really think. It can help assess reactions to benefit changes or mine for problems in the workplace.Continue Reading

• MS Releases Open Source Win3.0 File Manager

  In an interesting surprise move, MS Releases Open Source Win3.0 File Manager. Works like a champ on Windows 10, too!Continue Reading

• Comparing the top marketing automation software vendors

  Don't be afraid of software migration if there's another technology that better fits your company's needs and if long-term benefits outweigh short-term costs, experts say.Continue Reading

• Blockchain payroll systems coming to HR tech

  Major HR tech vendors are working on blockchain applications for payroll. Startups are already using blockchain for payments. But viable commercial products are a long way off.Continue Reading

• Open-office plans prompt noise-mitigation technology

  From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.Continue Reading

• The accidental occupation: HRIS administrator

  There is no direct career path for becoming an HRIS professional. People in HR and IT are assigned HR systems responsibilities, which eventually become their full-time occupation.Continue Reading

• New contact center services boost customer engagements

  Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.Continue Reading

• Using HR service delivery to improve the employee experience

  Improving HR service delivery remains one of the top 10 HR technology trends of 2018. HR experts explain why HR service delivery matters and how companies can capitalize on it.Continue Reading

• Three key VDI installation decisions IT must make

  Deploying VDI effectively comes down to several key decisions, including whether to run the back-end infrastructure on premises or with a DaaS provider.Continue Reading

• IT must seek identity management tools with AI, biometrics

  The current identity management market is evolving, but it isn't yet fully formed. Discover the technologies that will change ID management and how to use them.Continue Reading

• What are the benefits of SD-WAN services vs. MPLS?

  When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS.Continue Reading

• MPP IT Support Track Offers Interesting Insights

  For those interested in working in tech support, but also for those into understanding Microsoft, the MPP IT Support Track offers interesting insights.Continue Reading

• How will AI in demand forecasting help improve accuracy?

  Changing consumer demand and supply chain disruptions are just two factors that might influence demand forecasting results. Here's a look at how AI can help.Continue Reading

• Comparing the best HR software and HCM system options

  Get the right HCM system for your needs by examining the best HR software tools. The HCM system market is large and vibrant, catering to companies large, small and in between.Continue Reading

• How to navigate a Microsoft Teams migration from Skype for Business

  A Microsoft Teams deployment seems inevitable for Skype for Business users. Learn how to prepare your organization, whether you're in the cloud or on premises.Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading

• New UC products highlight unified communications market trends

  ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends.Continue Reading

• Jeanne Meister on the future of work and how AI is disrupting HR

  In this Q&A, HR analyst Jeanne Meister explains how AI will transform the way companies deal with talent and how HR departments can transform disruption into a competitive edge.Continue Reading

• Fintech automation and AI may face trust issues

  Fintech automation is gaining the ability to negotiate and execute contracts. But users will first have to learn to trust financial automation before turning on this capability.Continue Reading

• Cloud contact center benefits include simplicity, integrations

  More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach.Continue Reading

• Blockchain in HR remains in beta, outlook uncertain

  Blockchain in HR verification is getting interest from universities, vendors and startups. There are powerful forces driving its adoption but also forces that may work against it.Continue Reading

• How people analytics can improve HR effectiveness

  Getting insight into your workforce can reveal everything from training issues to the reasons for turnover or missed corporate goals. Here's what you need to know.Continue Reading

• The definitive DaaS provider criteria checklist

  If IT wants to move its virtual desktops to a DaaS vendor, it's critical to know what to look for, including the disaster recovery options and monitoring capabilities.Continue Reading

• Human resources help desk multiplies HR staff efficiency

  Here's how a college used a human resources help desk to better serve its 5,000-plus faculty and staff and enabled HR to focus on strategic tasks.Continue Reading

• Vonage Business Cloud offers midmarket cloud-native UCaaS

  Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly.Continue Reading

• Determining HRM software system requirements and features

  Take a look at your company, both where it is and where it's headed. Your present and future HR needs should determine your HCM system and inform the HR software RFP process.Continue Reading

• What's driving the adoption of WebRTC services today?

  WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments.Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.Continue Reading

• Which business messaging app will prevail in the contact center?

  Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.Continue Reading

• How to choose the best HR software for your company

  Human resource management tools vary greatly, serving companies of all shapes and sizes. The best HR software for any company is very specific to the company's needs and potential.Continue Reading

• How long does Office 365 deployment take?

  If you're wondering how long an Office 365 deployment takes, expert Shawn Shell has the answer for you.Continue Reading

• Worksite health services providers on the rise

  Employers are turning to workplace health vendors to provide on-site healthcare services to workers to reduce healthcare costs and drive engagement and productivity.Continue Reading

• Your competitors are amassing armies of recruiting chatbots

  AI is the new digital divide. Bots screen résumés in a fraction of the time, and emotion analytics weeds out corporate killjoys. So why rely on humans to make hiring decisions?Continue Reading

• Five rapid application development tools to consider for mobile

  Rapid mobile application development vendors offer a variety of options, from low-code and no-code platforms to micro apps, workflow apps and more.Continue Reading

• Is the virtual SBC market poised for rapid growth?

  Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings.Continue Reading

• Evaluate team collaboration tools to increase productivity

  Organizations need to consider several factors when buying a team collaboration tool, including deployment options and security features.Continue Reading

• Make room for AI for mobile in the future

  AI is one of the hottest new technologies in mobile. Evaluate the AI market and determine how your organization can take advantage of the latest advances in mobile tech.Continue Reading

• Do Try Microsoft Teams

  Having now used the platform for a couple of month, I enthusiastically exhort you: Do try Microsoft Teams! You may be in for a pleasant and productivity-enhancing surprise.Continue Reading

• How can manufacturers begin an Industry 4.0 roadmap?

  Are you driving toward the next industrial revolution? Industry 4.0 will transform the manufacturing landscape, according to experts. Here's how to get ready.Continue Reading

• Blockchain loyalty programs building future of customer experience

  While blockchain platforms are still under construction and use cases are still being written, Hooters invests in its own. Others -- including employee rewards -- are to come.Continue Reading

• Five steps to effective usability testing for mobile apps

  To avoid costly mistakes down the road, conduct usability testing and get a grasp on users' reactions to an app before rolling it out. These tips can help perfect the process.Continue Reading

• Does your company need new human resource management tools?

  Finding the best human resource management tools starts with identifying your company's present and future needs, before exploring HR software features and benefits.Continue Reading

• Nine critical features of budget management software

  Workflow tools, multidimensional data structures and flexible reporting are among the capabilities that ensure the budgeting process supports strategic and financial goals.Continue Reading

• Why deploy desktop and application virtualization?

  Virtualizing desktops and apps can enable tighter security and a more agile environment and can simplify maintenance and enhance productivity, particularly for remote workers.Continue Reading

• Content management in the cloud a main theme in 2018

  The future of content management resides in the cloud and with AI, as several 2018 conferences will assure you.Continue Reading

• How each remote display protocol handles codecs

  The codecs that remote display protocols use to transfer an image to a virtual desktop have a large effect on the quality of both videos and text.Continue Reading

• Why is digital twin technology important for manufacturing's future?

  The industrial IoT landscape and the concept of Industry 4.0 both rely heavily on digital twins to push them forward. Here's some explanation of why that is.Continue Reading

• Translytical data platforms emerge with SAP HANA as a leader

  SAP HANA is a leading translytical platform, according to Forrester, and consulting firm Convergent IS says the combination of transactional and analytical data creates new opportunities.Continue Reading

• Ceridian workforce management system works for retail

  David's Bridal takes advantage of Ceridian's focus on retail, adopting Ceridian's workforce management software to handle complex scheduling of work shifts and integrate with payroll.Continue Reading

• Survey says: ERP changes, more human-machine interactions coming by 2030

  A Dell survey finds strong belief that humans and machines will work as integrated teams within five years. ERP systems, especially inventory, will be top automation target.Continue Reading

• AI chatbots augment humans working in contact centers

  It might seem like contact centers are all being automated by AI chatbots, but for now, the jobs of human agents are still safe while all the kinks are worked out.Continue Reading

• Consolidating overlapping tools for enterprise collaboration

  Tools for enterprise collaboration are most effective when users work on the same platform. Consider these best practices to consolidate overlapping features.Continue Reading

• Three root cause analysis methods to help solve VDI issues

  From performing a manual assessment to working with VDI vendors' proprietary tools, IT professionals have options for figuring out why problems are happening in their deployments.Continue Reading

• What is HCM software, and what are the HR software benefits?

  Human resources software, or human capital management software, handles everything from benefits administration and applicant tracking to retaining and rewarding star employees.Continue Reading

• Salesforce Classic vs. Lightning: How the CRM versions stack up

  With migration becoming unavoidable, you should understand the different features available between Salesforce Classic vs. Lightning. Here is a chart to help you do just that.Continue Reading

• HubSpot CPO shares HR technology strategy wisdom

  For marketing software company HubSpot, HR technology decisions are led by strategy and employee experience, not by shiny object syndrome. Here's a look.Continue Reading

• How the top cloud collaboration tools stack up

  Team collaboration apps have saturated the UC market. See how the leading products compare on calling features, video conferencing support, pricing and other criteria.Continue Reading

• Employee benefits software works for healthcare provider

  An online benefits management platform from Benefitfocus enables a developmental health and home care provider to cover field employees with individually tailored insurance plans.Continue Reading

• Scrutinize details when buying accounting software systems

  Two resellers and a CPA offer tips on getting into the right mindset and conducting a rigorous process that pinpoints the account package that meets your current and future needs.Continue Reading

• Manufacturer fuels growth with outcome-based services

  Saddled with an inadequate ERP field service application, PAC implemented ServiceMax to centralize field service and use service quality as a business differentiator.Continue Reading

• Comparing Salesforce Einstein AI across the clouds

  What do you get when you pay for Einstein features in the Salesforce Sales, Service and Marketing clouds? We put it all in one chart.Continue Reading

• A roundup of the leading EMM providers in today's market

  Just as identifying the need for EMM is important, so is selecting the right vendor. Here's a rundown of leading EMM vendors and an in-depth peek into the products they offer.Continue Reading

• Ten Windows 10 Fall Creators Update features to know

  Microsoft introduced some significant changes to Windows 10 in the Fall Creators Update. The My People app, for example, lets users pin contacts to their task bars.Continue Reading

• Emerging technologies to fuel collaboration industry growth

  Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends.Continue Reading

• How to navigate the enterprise collaboration market

  When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.Continue Reading

• People analytics software drives need for HRIS skills

  HR managers are revising job skills, looking for people with analytics ability and technical expertise. Can you build a dashboard and parse data in a new, fresh way? You're in demand.Continue Reading

• Voice user interfaces coming to the enterprise

  As enterprise UX becomes more critical, VUIs may usurp traditional interfaces. For now, learn from advice and experiments, such as FinancialForce's integration of Alexa.Continue Reading

• Key factors to consider when making an EMM software purchase

  Enterprises must look at many organizational factors when purchasing EMM software. Learn the most important decision points to choose the best EMM platform for any enterprise.Continue Reading

• Online benefits enrollment system frees broker from paper

  A San Diego insurance broker uses a cloud benefits enrollment system to move his employer clients to online enrollment and onboarding, resulting in convenience and time savings.Continue Reading

• What key features do today's leading social CRM tools offer?

  Before purchasing social CRM software, learn the important tools and services you should be looking for and which of today's leading vendors offer them.Continue Reading

• Learn what an EMM platform can achieve in the enterprise

  Mobile device management is no longer enough to secure enterprise data. In the wake of BYOD and IoT, companies need EMM, but they must know its capabilities and challenges beforehand.Continue Reading

• AI, security shape mobile app development trends in 2018

  As demand for smarter mobile apps continues to rise, developers will embrace artificial intelligence, augmented reality and more robust security models to fill that gap in 2018.Continue Reading

• Retail AI predicts consumer behavior for targeted marketing

  Not all of travel club Secret Escapes' members want to see all 140 last-minute sales it runs every week. AI marketing personalization tool Jetlore helps prevent over-messaging.Continue Reading

• What are the advantages of rapid application development?

  RMAD requires less know-how, but still reduces the costs and risks typically involved in a traditional app build. Delve into the advantages of adopting RMAD products.Continue Reading

• CRM chatbots of tomorrow approach and engage customers

  Chatbots find a beachhead on social sites as customers seek information and customer service there. But are these bots 'human' enough to get the job done?Continue Reading

• Adding voice, text channels in CRM for apps

  When SpotHero wanted to create text and voice channels to enable agents to assist app users with parking their cars, Ujet was the ticket that made it work.Continue Reading

• Five predictions for communication and collaboration trends in 2018

  In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform.Continue Reading

• How are companies solving the last-mile delivery problem?

  E-commerce has radically changed how goods are transported, and put a spotlight on the last-mile delivery problem. Learn how retailers are changing their tactics to address the issue.Continue Reading

• Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore

  A little more than a year ago, Facebook crashed the unified communications party. The largest social network in the world launched Workplace by Facebook, a collaborative platform for business ...Continue Reading

• Pros and cons of a Windows 10 clean install vs. upgrade

  When migrating to Windows 10, IT must decide whether to perform an upgrade install or clean install. The benefits of one are the weaknesses of the other.Continue Reading

• How is the recurring inspection process in SAP QM activated?

  The recurring inspection functionality available in the SAP Quality Management component can help effectively maintain materials that are managed in batches and have expiration dates.Continue Reading

• Does an API deployment only involve developers?

  API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.Continue Reading

• Evaluating SBC vendors for cloud communications infrastructure

  As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form ...Continue Reading

• Virtual assistant apps not quite geared for businesses, yet

  While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology.Continue Reading

• How one CIO's move to cloud MES brought significant gains

  Led by Manesh Patel, Sanmina moved from an on-premises system to 42Q -- a cloud MES -- for real-time manufacturing and supply chain visibility, improved quality control and yield.Continue Reading

• How do APIs affect enterprise communications systems?

  Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony.Continue Reading

• How is e-commerce packaging waste an issue, and what can be done?

  As the world turns to online shopping for convenience, a pressing issue is developing -- packaging waste. Here are some considerations to get the conversation started.Continue Reading

• Mobile unified communications market has growing pains

  The mobile UC market needs to offer products that make access to voice, text and video platforms simple, which means enterprises will rely on native device apps in the meantime.Continue Reading

• Video conferencing usage gets new analytics to gauge ROI

  Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools.Continue Reading

• AI for finance adoption affected by legal, ethical issues

  Some experts say that for the foreseeable future, machine learning algorithms and other AI technologies will require human oversight for finance services and data privacy.Continue Reading

• SAP S/4HANA public cloud infrastructure options increase

  An SAP systems integrator goes on the public cloud to deploy S/4HANA to help its clients and improve its financial reporting, gaining a world-class accounting system quickly.Continue Reading

• Automation features help settle CRM migration quandary for one office

  Insightly CRM for G Suite or Salesforce? One of a manufacturing company's 72 offices takes the road less traveled.Continue Reading

• Keeping cloud-based unified communications grounded

  Cloud-based unified communications brings with it a chance for networking pros to transform and innovate their networks -- and their own IT skill sets.Continue Reading