Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• What's the difference between ECM vs. WCM in the cloud era?

  Does the difference between ECM vs. WCM leave you scratching your head? Read on to finally understand what exactly each system does and how it can benefit you. Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely. Continue Reading

• Apple Business Chat looks to polish customer messaging

  Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers. Continue Reading

• Why smartphone technology won't ever replace PCs

  Since the release of the iPhone in 2007, smartphone technology has become so advanced that the devices really are mini computers. But that doesn't mean they'll replace actual PCs. Innovations to ... Continue Reading

• Smartphones sound the death knell for outbound marketing strategies

  Telemarketing might not be dead, but the near-complete saturation of smartphones in the consumer market has landed some death blows to outbound marketing strategies. Continue Reading

• Seeking use cases for digital collaborative whiteboards

  As a fairly new business technology, touchscreen whiteboards are trying to find their way into the enterprise market. Some companies, however, are struggling to find use cases.Continue Reading

• Disadvantages of interactive whiteboards: Cost, lack of interoperability

  Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards.Continue Reading

• How can production leveling help companies become lean?

  Eliminating waste is an important principle in lean production. Here's a look at how heijunka, or production leveling, can help achieve that.Continue Reading

• UCaaS providers reap the benefits of changing attitudes toward cloud

  Many organizations are viewing UCaaS as a more secure alternative to their on-premises technologies. Is it time for you to consider unified communications as a service?Continue Reading

• How to use the Windows Assessment and Deployment Kit for Windows 10

  It's important for IT admins to know everything is going to work before they deploy Windows 10 desktops. They can use the tools in the Windows ADK to do just that and more.Continue Reading

• Are third-party firewalls worth the investment?

  It might be effective, but Windows Firewall is not the be-all and end-all of security. In some cases, third-party firewalls add the extra layer of protection IT needs.Continue Reading

• CRM machine learning leaps forward, assisting process automation

  AI, analytics and machine learning -- once separate technologies -- are now integrating into powerful new combinations for customer retention and service.Continue Reading

• Windows 10 security tools to have handy

  Cyberthreats lurk around every corner, so it's always a good time to fortify Windows 10 defenses. These top security tools can help make that happen.Continue Reading

• AI, IoT and Trailhead were main themes at Salesforce World Tour Boston

  In the second taping of The Pipeline podcast, we discuss the customer stories mentioned at the Boston event, the tight security and Salesforce's push of Trailhead.Continue Reading

• The major themes from SiriusDecisions Summit 2017

  Winning martech strategies highlighted the recent three-day conference, as well as SiriusDecisions keynotes and product showcases.Continue Reading

• Rounding up and diving into some of the top VDI monitoring tools

  Buyers have a wide range of VDI monitoring tools to select from to effectively manage, monitor and troubleshoot VDI deployments and desktop user experiences.Continue Reading

• How can near-real-time communication modes offer context?

  While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how contextual communications can fill the gap.Continue Reading

• How does Office 365 licensing work in VDI deployments?

  Licensing Office 365 for VDI deployments is not simple. The requirements change depending on the deployment type. Microsoft RDS, for example, completely alters how it works.Continue Reading

• Top five benefits of speech analytics tools for contact centers

  Learn the top benefits of speech analytics technology for contact centers, and how speech analytics tools can lead to a better customer experience.Continue Reading

• How does VMware Horizon View licensing work?

  Licensing is a critical component of VDI. VMware offers two main licensing options with Horizon View; a per user model and a per concurrent connection model.Continue Reading

• API vendors show how to build web-calling features

  In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature.Continue Reading

• Voice applications, analytics suites part of UC evolution

  In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications.Continue Reading

• Unified communications platforms get contextual, customizable

  UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications.Continue Reading

• Cisco Spark Board, Polycom camera refocus on video conference rooms

  While big boardroom video conferencing deployments are perhaps a thing of the past, video meetings could find a new home in small and medium-sized meeting rooms.Continue Reading

• When should IT choose desktop delivery over published apps?

  IT admins have to decide between delivering full virtual desktops or virtual apps. Once they decide that, there's still the question of choosing on-premises or cloud-based.Continue Reading

• Do communication APIs complement or challenge UC products?

  Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use?Continue Reading

• Unified communications vendors and users continue consolidation

  In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools.Continue Reading

• Cloud unified communications carrying more clout

  Current cloud trends in unified communications include hybrid deployments and an increase in video conferencing adoption. But is hybrid just one step toward a pure-cloud model?Continue Reading

• Are businesses ready for AI applications?

  As the amount of data grows exponentially and computing power strengthens, now is the time for business applications to get a boost from artificial intelligence.Continue Reading

• Is MSFT or Salesforce leading the market in business app development?

  Microsoft is trying to lead the market in business app development, but is struggling to hold on as Salesforce easily creates user-friendly applications, platforms and processes.Continue Reading

• Which track on the Salesforce certifications list is right for you?

  The Salesforce certification list seems long and complicated. But it's not -- if you break it down into tracks and look at salary data for ROI on training.Continue Reading

• Is VDI susceptible to ransomware threats?

  VDI environments are in danger of ransomware attacks. They can encrypt personal and professional data that cannot be decoded once the user's session ends.Continue Reading

• How to decide to deliver apps through VDI vs. installing them locally

  Admins have a tough choice in how they deliver new apps to their users. In some situations it's better to do it through VDI while in others its best to install them locally.Continue Reading

• How to get the most out of social CRM software

  Social CRM software requires a commitment of time and money. Consider the pros and cons and ask these important questions before choosing a social CRM platform.Continue Reading

• New software and cloud trends support enterprise collaboration evolution

  Digital transformation plans are becoming popular; and for some organizations, enterprise collaboration is at the heart of it all. The days of collaborating only in the office with a set number of ...Continue Reading

• Enterprise AI to target attention deficit-addled customers

  AI will define the next 12 months, says consultant Brent Leary, because it can help capture the consideration of attention-taxed customers, and can put companies a cut above their competition.Continue Reading

• How lean production systems cut the fat out of manufacturing, ERP

  From its introduction, the lean approach has influenced manufacturing efficiency, and ERP systems have incorporated its concepts to a greater and greater degree. Here's a look at how lean and ERP have grown increasingly intertwined.Continue Reading

• Salesforce acquisitions signal ongoing broad-based platform strategy

  In 2017, Salesforce plans to wield its collaborative culture and tools to integrate its 2016 acquisitions. How will its platform strategy fare?Continue Reading

• WebRTC market expected to see more gradual changes

  In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.Continue Reading

• Horizontal CRM vs. vertical CRM: What do you really need?

  Cloud-based computing is making it easier to customize CRM applications for vertical industries -- but would a horizontal CRM app work just as well for you?Continue Reading

• Flurry of technology M&A foreshadows 2017 trends

  As the market continues to undergo a series of major mergers and acquisitions, some observers say to expect more technology M&A in 2017.Continue Reading

• New e-commerce technologies set to change customer experience

  With the recent emergence of e-commerce technologies like Amazon Go and Commerce Cloud, customer experience has greater potential, but it also poses security issues.Continue Reading

• Is team chat the evolution of business social software?

  As a younger generation of workers favors messaging-based communication, team chat apps have emerged to fit the changing needs for business social software.Continue Reading

• Using Microsoft MyAnalytics to improve workers' time management

  Microsoft MyAnalytics has been hailed as the next great thing for analyzing worker productivity. But how can employees be assured that the data won't be used against them?Continue Reading

• Enterprise AI skyrockets -- IoT doesn't: More 2017 technology trends

  Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017.Continue Reading

• Team chat apps: Please talk amongst yourselves

  Small talk can yield a big return on investment. In an age when most workplace communication happens digitally, team messaging apps -- and their GIFs -- boost morale.Continue Reading

• How to safeguard Microsoft Dynamics CRM security

  Microsoft Dynamics CRM security can be onerous if you try and lock things down too much. Here is a rundown of features that can help you make Dynamics CRM 'usably secure.'Continue Reading

• Polycom video conferencing system offers widespread capabilities

  Polycom's video conferencing system provides companies of all sizes with flexible deployments for mobile devices, desktop computers and meeting rooms.Continue Reading

• Why has the Microsoft-Salesforce partnership soured?

  While the Microsoft-Salesforce partnership was touted with great fanfare just two years ago, the relationship has since soured.Continue Reading

• Seven ways Dynamics 365 stands out from every other ERP platform

  Microsoft promises Dynamics 365 will outshine every other ERP platform that will allow users to gain better customer insights and while keeping costs down.Continue Reading

• LogFire is cloud-based WMS software suited for omnichannel warehouses

  With LogFire, users get cloud-based WMS software that's scalable, easy to use and integrates with other Oracle supply chain management systems.Continue Reading

• SAP Hybris CRM gets a jolt from SAP HANA Cloud

  SAP Hybris is capitalizing on PaaS to help customers and partners build applications and better integrate their SAP portfolios.Continue Reading

• Inside the Salesforce strategy: Acquisitions, AI and Commerce Cloud

  Salesforce Einstein and Commerce Cloud are at the forefront of this year's Salesforce strategy, but the company works to gain momentum around IoT Cloud.Continue Reading

• Despite initial fanfare, Salesforce IoT Cloud still seeks user enthusiasm

  Salesforce IoT Cloud came on the scene to great fanfare, but users are still struggling with how to make meaningful use of the data.Continue Reading

• Are both an engineering bill of materials and a manufacturing BOM needed?

  Manufacturing a product can be very different than what engineers have envisioned. Here's a look at what that means for different bills of materials.Continue Reading

• Will Salesforce Einstein eat Microsoft AI for breakfast?

  Though Microsoft has been at it for a while, Salesforce may win the artificial intelligence market war with Einstein, which is well integrated with its other products and easy to use.Continue Reading

• How advantageous is Microsoft's ERP-CRM integration within the market?

  With the ERP-CRM integration, Microsoft may have a leg up in the Salesforce arena, where Salesforce has dominated in CRM but hasn't grabbed a foothold in the ERP space.Continue Reading

• SAP's adaptable warehouse management software boosts supply chain ops

  SAP's warehouse management software, EWM, integrates with different SAP SCM applications and other ERP systems and provides automation and support for multiple warehouse locations.Continue Reading

• The six most important criteria when evaluating WMS software

  Number of sales channels, deployment, integration and agility are just some of the important variables to consider when evaluating WMS software for your business.Continue Reading

• Omnichannel data at core of new commerce offerings

  SAP's Beyond CRM initiative and Salesforce's Commerce Cloud are going after customer data silos and trying to create a truly omnichannel picture.Continue Reading

• Salesforce Einstein still on its way to personalization perfection

  The artificial intelligence platform Einstein can help organizations mine data for leads and direct targeted marketing at customers. But there are some things it can't do yet.Continue Reading

• Define warehouse workflows and processes with Manhattan SCALE

  See how Manhattan SCALE could aid your organization with warehouse operations. Deployed in the cloud or on premises, it's WMS software that works for businesses of all sizes.Continue Reading

• Salesforce AI touts intelligence for everyone

  Salesforce AI has come to the fore with Einstein, its intelligence application. The CRM provider attempts to round out its portfolio with this accessible AI addition.Continue Reading

• Windows Updates: CAB vs MSU Files

  Sometimes, Microsoft releases out-of-band updates outside the Windows Update service through its Update Catalog. That's when understanding CAB vs MSU files helps.Continue Reading

• How Salesforce Health Cloud changes patient care

  Salesforce Health Cloud gives healthcare providers access to patient data, including medical treatments and care plans, to improve care plans -- and it does this securely. Here's how.Continue Reading

• Five scenarios where WMS technology can help your organization

  From distribution center and warehouses globalizing, to omnichannel strategies and manufacturing software integration, WMS technology solves many needs in the warehouse.Continue Reading

• How can project planners decide between SAP PPM and SAP PS?

  Web-based Project and Portfolio Management gives teams a way to pitch ideas and manage projects, but on-premises Project System still fits into the project landscape. Here's how.Continue Reading

• Cisco Spark, Slack ignite fledgling team messaging market

  Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear.Continue Reading

• JDA's WMS technology integrates with virtually any ERP system

  JDA provides WMS technology that helps organizations manage all aspects of their warehouses, including people, products, space and equipment.Continue Reading

• How can SAP Quality Notification help improve product quality?

  SAP Quality Notification can help handle customer complaints for defective products, defective products produced in-house and defective materials supplied by a vendor. Here's a look at how it works.Continue Reading

• Microsoft Remote Desktop Services vs. Remote Desktop Session Host

  Microsoft Remote Desktop Services has made significant strides since its early days, but Remote Desktop Session Host has built up a lot of good will over the years.Continue Reading

• How material requirements planning can lead to more inventory

  It seems counterintuitive, but inventory can actually increase after implementing an MRP system. Here are some reasons why it's so hard to zero out the excess in the supply chain.Continue Reading

• Use WMS software to manage your warehouse and streamline operations

  As customers' demands and expectations for quicker delivery times grow, see why WMS software has become an important technology to help organizations become more efficient.Continue Reading

• Salesforce acquisition spree continues unabated

  Salesforce has been on a fast and furious buying spree since December 2015 with no sign of a letup.Continue Reading

• NetSuite acquisition may fill out pieces of CRM puzzle for Oracle

  The CRM market has undergone another shift with Oracle's acquisition of NetSuite. Whither NetSuite's fate?Continue Reading

• Accenture serves up data for all via Salesforce Wave analytics

  Accenture rolled out Wave analytics along with other Salesforce tools to 25,000 users within five months. Though the project moved quickly, it's also being done carefully.Continue Reading

• The business case for video conference technology just got easier

  Use cases for video conference technology have transformed recently, as the software-as-a-service model provides greater flexibility, lower cost of ownership and easier deployments.Continue Reading

• Customer experience gathers steam with IoT analytics

  Companies are moving from gut feel to rely on scientific tools, such as IoT analytics data, to develop customer experience strategy.Continue Reading

• Salesforce rallies in retail with purchase of Demandware e-commerce

  Now that Salesforce has purchased Demandware, it's positioned to compete with vendors like Oracle and even Amazon for market share.Continue Reading

• How does Windows AppLocker work?

  Windows AppLocker lets you use rules to whitelist or block applications based on attributes such as publisher or path, but it's not a comprehensive application control tool.Continue Reading

• Windows POSReady 2009 registry hack brings back Windows XP updates

  Admins who still have Windows XP systems on their networks can turn to a Windows POSReady 2009 registry hack to reopen the update floodgates.Continue Reading

• Explore SciQuest source-to-settle e-procurement software

  SciQuest has an array of source-to-settle applications, containing its e-procurement software Spend Director, so customers can decide which modules fit their organization best.Continue Reading

• Infor CloudSuite offers a modular cloud ERP system

  As a flexible cloud ERP system, Infor CloudSuite provides lots of options for its users with how it's deployed in the cloud and how it's configured for organizations' needs.Continue Reading

• Oracle ERP Cloud is tailored for businesses of all sizes and verticals

  The full-fledged, flexible Oracle ERP Cloud lets enterprises of all sizes pick and choose the most relevant ERP module that fits their organizational needs.Continue Reading

• Understanding Salesforce App Cloud licensing

  Salesforce App Cloud opens important doors to building new functionality into Salesforce. But it's important to read the fine print on licensing options.Continue Reading

• Save employees' time with the Coupa Procurement System

  Coupa's spend management suite contains the Coupa Procurement System that allows companies and its employees to save money and maximize efficiency with e-commerce shopping.Continue Reading

• IFS Applications provides enterprises full-fledged cloud ERP software

  Deployed on premises, in the cloud or as a hybrid, IFS Applications is a well-rounded and well-supported cloud ERP software suite.Continue Reading

• Key considerations for choosing your e-procurement software

  Deciding on an e-procurement software package requires careful evaluation of your needs. We detail key requirements to help you better understand the options available to you.Continue Reading

• Eight factors when choosing mobile application development tools

  When it comes to picking out a mobile app development tool it is important to keep lifecycle management, integration, internal expertise and more in mind.Continue Reading

• When single sign-on technology is a good fit for VDI

  As more VDI shops deliver virtual desktops separately from applications, single sign-on provides a way for IT to reduce users' burdens when it comes to multiple logins and remembering passwords.Continue Reading

• Salesforce Sales Cloud closes the data sharing gap

  Salespeople live and die by the close. Closing a sale can be an art form, but there's far more to sealing a deal than artistry. Purchase decisions are based increasingly more on customer experience than product and price. And as competition for ...Continue Reading

• How Salesforce1 app promotes mobility in sales and service

  The Salesforce1 app has brought new productivity and efficiency to mobile workers' tasks by allowing them to update and access customer account records and enabling on-site sales.Continue Reading

• Predictive marketing analytics illuminates best sales leads

  Being able to foretell the future would make a lot of people's jobs easier. Teachers would know which students are going to struggle on a test and could offer them extra attention, doctors could identify health problems before patients get sick and ...Continue Reading

• Building data visualization with SAP Fiori tools

  Some BI developers will get by fine with features such as the Fiori Launchpad and Overview pages. Here's what's built into Fiori now, and what's on the horizon.Continue Reading

• Why VDI is perfect for managing remote employees

  Organizations trying to support remote employees should look to VDI, which puts users in a controlled environment and makes it easier to provide support, manage licenses and ensure security.Continue Reading

• Download Ready-to-Run Windows 10 VMs

  For those interested in learning more about the new OS, downloading and using Ready-to-Run Windows 10 VMs may be just the ticket.Continue Reading

• Is user adoption of Salesforce Analytics Cloud the next wave?

  Salesforce Wave filled an analytics void when it was released -- but there are caveats. Learn more about the benefits and challenges of moving to Salesforce Analytics Cloud.Continue Reading

• Sales intelligence tools prevent tone-deaf sales efforts

  Sales intelligence tools are helping sales teams home in on truly valuable prospects, rather than waste time on duds. But they require some culture change.Continue Reading

• An introduction to mobile application design

  Mobile application design isn't always easy. An effective design keeps user experience at the forefront of the design process. Without that, an enterprise mobile app could fail.Continue Reading

• Unify OpenScape Voice: Product overview

  With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises.Continue Reading