Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Document management vs. content management: How they differ

  While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information. Continue Reading

• 7 reasons why mobile apps are important for your business

  Mobile apps can build loyal customer bases, provide insightful customer data and more. Businesses should understand the many ways these apps can enhance CX. Continue Reading

• Is headless CMS the future of content management?

  As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading

• By acquiring Cameyo, Google fully commits to enterprise EUC

  With the acquisition of Cameyo, Google puts ChromeOS into consideration in enterprises alongside thin clients, repurposed PCs or even laptops running Windows. Continue Reading

• 9 advantages and disadvantages of digital twin technology

  Digital twin technology can potentially improve manufacturing operations, but some factors could make it difficult to implement. Learn more advantages and disadvantages. Continue Reading

• Knowledge management metrics: How to track KM effectiveness

  Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies.Continue Reading

• What's the difference between SIP trunking, PRI and BRI?

  SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies.Continue Reading

• How CPaaS improves CX operations and efficiency

  Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.Continue Reading

• Microsoft Copilot+ AI PCs turn up the heat on Apple

  Microsoft, with the help of Qualcomm, might have finally delivered a device that will cause users to reconsider their Apple endpoint device purchase next time around.Continue Reading

• Generative AI's role in the rebirth of knowledge management

  Generative AI could help organizations realize the tacit knowledge-sharing benefits that were touted in the late 1990s for the discipline of knowledge management.Continue Reading

• SharePoint vs. Box: What's the difference?

  SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements.Continue Reading

• What is patch management? Lifecycle, benefits and best practices

  Patch management is the subset of systems management that involves identifying, acquiring, testing and installing patches, or code changes, that are intended to fix bugs, close security holes or add features.Continue Reading

• Reviewing the features of Copilot for Microsoft 365

  Copilot and Microsoft 365 is a promising partnership. But the license price tag may cause second thoughts, so it's important to learn Copilot's features and use cases.Continue Reading

• Fixed-mobile convergence could solve UC services gap

  With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.Continue Reading

• How to use Copilot in Teams meetings, chat and phone calls

  Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed.Continue Reading

• 3 best enterprise mobile app authentication methods

  Mobile app authentication is a foundational security strategy for remote and hybrid workforces. Learn how to choose between passwords, multifactor authentication and biometrics.Continue Reading

• Benefits and challenges of a headless CMS

  Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers.Continue Reading

• Marketing automation checklist for beginners

  How can SMBs and small marketing teams develop a proper marketing automation strategy? With a checklist. Here's what to include in a checklist for a successful strategy.Continue Reading

• 4 types of mobile security models and how they work

  Learn about the different mobile security models that organizations can choose from and how vendors combine cloud-based threat defense with on-device security.Continue Reading

• Will AI replace customer service reps?

  AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.Continue Reading

• 5 benefits of enterprise search

  With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences.Continue Reading

• Zendesk users get generative AI infusion for customer service

  Zendesk customers get their shot of GenAI, which comes in the form of agent tools, self-service workflow assistants and workforce management features.Continue Reading

• Traditional CMS vs. headless CMS: What's the difference?

  Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use.Continue Reading

• 5 use cases for edge computing in manufacturing

  Edge computing's capabilities can help improve various aspects of manufacturing operations and save companies time and money. Learn some potential use cases.Continue Reading

• How agent assist technology works in the contact center

  Contact centers that invest in agent assist technology can help their agents become more productive and eliminate tedious tasks to make their jobs easier.Continue Reading

• Using Power over Ethernet for UC: Pros and cons

  Harnessing Power over Ethernet in unified communications deployments can pay dividends. But the technology isn't suitable for every environment.Continue Reading

• Windows XP EOL anniversary: 10 years of endpoint evolution

  Windows XP EOL meant upgrading to Windows 7, but times have changed. IT pros can use the next upgrade cycle as an opportunity to reevaluate endpoints and consider DaaS or AI PCs.Continue Reading

• The ultimate guide to mobile device security in the workplace

  Mobile devices provide connectivity for employees to access business data and communicate with colleagues, but these unique benefits come with specific security challenges for IT.Continue Reading

• AI communications features key when assessing UC vendors

  UC vendors are adding more AI capabilities with each software release. What's the best way to ensure vendors' capabilities align with your goals?Continue Reading

• IT leaders curb GenAI enthusiasm at Enterprise Connect

  IT leaders at Enterprise Connect expressed enthusiasm for GenAI experimentation in customer experience as well as circumspection that vendors should take on board.Continue Reading

• What BYOD trends will take hold in the business world?

  As employees and organizations come to expect greater mobility, BYOD is an important consideration in the successful planning and execution of the remote and hybrid workplace.Continue Reading

• Ultimate guide on enterprise unified communications strategy

  When formulating a unified communications strategy, enterprises need to consider several key elements. This step-by-step guide helps businesses plan their UC deployment.Continue Reading

• 8 top enterprise search engines

  Whether an organization wants to improve its internal or external search strategies, an enterprise search engine can help users find information and protect data more easily.Continue Reading

• Enterprise Connect 2024 brings AI reality check

  The annual business communications conference highlights the trends that are expected to drive UC and CX buying decisions over the next few years.Continue Reading

• How AI is transforming the BPO industry and contact centers

  Everyone is talking about AI, but which organizations are adopting it? BPOs are a great example, especially AI for internal CX strategies and contact centers.Continue Reading

• 6 of the top change management applications

  Change management tools can help make various aspects of a company transition, such as training, go more smoothly. Learn about some of the top applications.Continue Reading

• Salesforce TDX reveals how consumer and enterprise AI differ

  The soaraway success of GenAI chatbots has obscured how enterprise AI differs from consumer AI. Salesforce's TDX developer conference threw those differences into some relief.Continue Reading

• 8 free marketing automation tools for SMBs

  Marketing automation can help any business engage more customers, but SMBs might need it most. These free tools can help small marketing teams get started with automation.Continue Reading

• 6 benefits of omnichannel marketing

  Omnichannel marketing shares data between interaction channels, like email and live chat, to improve CX. Key benefits include enhanced personalization and customer loyalty.Continue Reading

• Augmented reality vs. virtual reality vs. mixed reality

  Learn about AR vs. VR vs. MR as well as how companies in various industries are using these extended reality technologies to potentially improve their operations.Continue Reading

• How businesses should deal with enterprise search issues

  Enterprise search issues frequently complicate user experience with CMSes. However, these challenges have various solutions to help organizations improve their search experience.Continue Reading

• Comparing Microsoft Teams Premium vs. Copilot in Teams

  Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.Continue Reading

• Top 6 marketing automation certifications and courses

  With the right marketing automation certifications, SMBs and small marketing teams can gain the skills and expertise needed to compete with larger companies in their markets.Continue Reading

• How quantum networking and UC intersect

  Quantum networking and unified communications might seem a long way off, but it's not too early to see how it might reshape UC. For one thing, hacking will be a lot more challenging.Continue Reading

• 11 more alternative desktop and app virtualization vendors

  Many organizations turn to the biggest desktop virtualization vendors for size and scale reasons, but smaller vendors that occupy a niche are worth knowing as well.Continue Reading

• Microsoft Dynamics 365 vs. Salesforce: How do they differ?

  Microsoft Dynamics 365 and Salesforce both help organizations streamline sales, service and marketing processes. Yet, they differ in architecture and integration capabilities.Continue Reading

• How a content tagging taxonomy improves enterprise search

  Creating an enterprise taxonomy can help users more easily find the content they need when searching through files in a content management system.Continue Reading

• Learn the benefits of using a leave management system

  A leave management system can benefit companies in various ways, including saving time for HR staff. Learn more, including the most important leave management system features.Continue Reading

• What are the challenges and benefits of ERP software?

  The pros and cons have been fairly consistent over the years, but the move from on premises to cloud changes the equation in cost, customization and deployment speed.Continue Reading

• How AI is transforming unified communications

  AI in unified communications can take employee collaboration and productivity to the next level. But AI does carry risks that enterprises must first address to maximize adoption.Continue Reading

• 10 essential business benefits of unified communications

  How can unified communications tools benefit your business? Explore these 10 unified communications benefits to make the best deployment decision for your needs.Continue Reading

• 5 advantages of using inventory management software

  Discover some of the advantages of using inventory management software, including helping companies minimize costly errors and prevent theft.Continue Reading

• 7 benefits of Microsoft SharePoint

  SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance.Continue Reading

• How contact center modernization plays into AI strategies

  Contact center workers want to work in different ways, so more leaders are experimenting with GenAI. ESG research explores the maturity of contact center tech.Continue Reading

• On-premises vs. cloud vs. hybrid UC deployment models

  When deploying unified communications, organizations need to carefully consider the benefits and drawbacks of on-premises, cloud and hybrid deployment models.Continue Reading

• 7 records management systems to consider

  Top records management systems like Box, DocuPhase, Laserfiche and SharePoint can help organizations store important documents and automate retention schedules.Continue Reading

• Top 10 must-have unified communications features in business

  Unified communications systems have evolved to reflect changing business processes. As a result, enterprises need to prioritize their must-have UC features.Continue Reading

• The ultimate guide to ERP

  ERP is the nervous system of modern businesses. Learn how it works, understand its risks and benefits, and get tips on deployment in this wide-ranging guide.Continue Reading

• An overview of Microsoft SharePoint

  Microsoft offers on-premises and cloud versions of SharePoint to help organizations manage content. Core capabilities include collaboration, automation and data protection.Continue Reading

• 10 of the top succession management software products

  Succession planning can be a time-consuming process and succession management software can help make it easier for HR leaders. Learn about some of the top products.Continue Reading

• 3 top trends reshaping unified communications jobs

  UC professionals looking to switch jobs need to be nimble, versatile and willing to show they can make their future employers more efficient and more productive.Continue Reading

• VoIP codecs explained: How to optimize VoIP quality

  The key to a high-quality VoIP call is the right codec. Explore common codecs, their features and potential drawbacks to choose the right one for VoIP optimization.Continue Reading

• MRP vs. ERP: Understand the differences and similarities

  Did you know today's ERP systems evolved from yesterday's MRP systems? Learn the differences, including functions, applications and benefits -- and how they work together.Continue Reading

• 6 pros and cons of an applicant tracking system

  Applicant tracking systems can streamline the hiring process but can also result in an impersonal experience for candidates. Learn more about the pros and cons of ATSes.Continue Reading

• 6 benefits of applicant tracking system integration

  Learn how applicant tracking system integration can benefit company operations and learn some of the most common integrations, including integrating an ATS with social media.Continue Reading

• The future of field service management and trends

  Contactless, cashless and self-service abilities remain standards for field service. The future will bring more flexibility and convenience for workers and customers.Continue Reading

• AI chatbots for ERP: Assessing the benefits and tools

  Generative AI and other machine learning bots are coming to ERP in a big way. Here's an overview of the terminology, the pluses and minuses, and the top tools and vendors.Continue Reading

• Overview of RingCentral's RingCX AI-powered CCaaS platform

  RingCentral's new contact center-as-a-service offering, RingCX, is poised to shake up the CCaaS market. Explore its benefits and features to see if it works for your organization.Continue Reading

• The value of a total experience platform

  Combining customer, employee, omnichannel and multichannel, and UX platforms and tools into a total experience offering improves visibility, metrics and insights.Continue Reading

• Broadcom intends to divest VMware EUC: What's next?

  Broadcom officially intends to divest itself of VMware EUC, leaving questions about where the end user computing division and VMware's desktop technologies might land.Continue Reading

• WMS vs. WCS vs. WES: Learn the differences

  Companies often implement a WMS, then potentially add a WCS or a WES later. Learn more about WMS, WCS and WES as well as the differences between the three systems.Continue Reading

• AI speech technology offers enterprises benefits, risks

  AI offers intriguing prospects to companies looking for ways to get more value from their speech recognition systems. But be wary of expecting too much, too fast.Continue Reading

• Sales enablement vs. sales operations: What's the difference?

  Sales enablement and sales operations strategies have a shared goal -- to make the sales team successful and bring in more customers -- yet have different methods of reaching it.Continue Reading

• Why is diversity important in marketing?

  Diversity marketing can help marketers improve personalization, connect with younger audiences and increase brand loyalty. However, inauthentic efforts can erode customer trust.Continue Reading

• Microsoft Ignite highlights future of AI, customer success

  Advancements in AI will affect businesses and customers alike. Learn about the future of AI from Microsoft Ignite's Analyst Day, and how it will affect CX and app development.Continue Reading

• 5 benefits of Microsoft Dynamics 365

  Dynamics 365 offers a comprehensive set of cloud-based business apps to help organizations eliminate data silos, improve decision-making and automate workflows.Continue Reading

• Workplace learning: A complete guide for businesses

  Corporate training isn't just about job skills and compliance. With the content delivery power of the web, it's becoming a daily tool for lifelong learning and development.Continue Reading

• MES vs. ERP: What are the differences?

  MES software focuses on manufacturing processes, while an ERP system focuses on company operations. Learn more about the differences between MES vs. ERP.Continue Reading

• 7 advantages, disadvantages of using a TMS

  Using a TMS can help companies in various ways, but it can also bring disadvantages. Learn more about the pros and cons of using a transportation management system.Continue Reading

• 9 e-learning content providers for your company to consider

  Affordable content for your organization's e-learning program is just a few clicks away. Here are some prominent sources of high-quality courses and administrative tools.Continue Reading

• 5G UC evens the mobile communications playing field

  5G is improving the quality of UC services over mobile networks. Learn the advantages 5G UC offers remote workers compared to 4G LTE networks.Continue Reading

• 5 digital sales enablement tools to boost productivity

  Explore how the top sales enablement tools -- such as live chat, email automation and digital asset management -- can help agents boost productivity and efficiency.Continue Reading

• PLM vs. PIM: What are the differences?

  Users primarily work with PLM data during product development, while users work with the data from a PIM system when marketing the final product. Learn more about PLM vs. PIM.Continue Reading

• Value chain vs. supply chain: What are the differences?

  Although value chains and supply chains can be interchangeable, they are separate approaches to producing goods. Learn more about value chain vs. supply chain.Continue Reading

• Choose between Microsoft Teams vs. Zoom for conference needs

  Weigh the pros and cons of Microsoft Teams vs. Zoom, and focus on ease of use, pricing, market share, video and telephony capabilities, and security requirements.Continue Reading

• 4 email A/B testing best practices

  A/B testing can help marketers improve email campaigns one variable at a time. Best practices include designing the right test, starting with the sender's name and using AI tools.Continue Reading

• HR and payroll: 12 benefits of an integrated system

  Integrating HR and payroll can benefit companies in various ways, including avoiding entry duplication and reducing costs. Learn more about how using one system can help.Continue Reading

• 5 ways AI can help in field service management

  AI can help service companies improve their field service management in a myriad of ways. Learn some of the benefits of organizations using AI for this purpose.Continue Reading

• 7 benefits of ERP in accounting

  ERP and accounting applications operate separately, but ERP systems can deliver valuable financial insights for companies. Learn about the benefits of ERP in accounting.Continue Reading

• How AI can benefit CX and customer service

  If you mix AI into your customer service strategy, you're more likely to keep customers satisfied and employees efficient. Check out three uses for AI in customer service.Continue Reading

• Sales vs. account management: What's the difference?

  Sales and account management teams work together to increase revenue. However, these roles have different goals, responsibilities, skills and relationship timeframes.Continue Reading

• Third-party support a new option for SAP S/4HANA Cloud users

  Rimini Street CTO Eric Helmer explains how the company provides tech support and maintenance for SAP and Oracle ERP systems and where on-premises ERP fits in SAP's cloud strategy.Continue Reading

• How unified communications tools address accessibility

  The increased use of cloud communications means the tools must be accessible for everyone. Organizations should vet how their UC providers support accessibility features.Continue Reading

• 6 benefits of field service management software

  6 benefits of field service management softwareContinue Reading

• 6 features to look for in field service management software

  Company leaders should make sure their field service management software includes some important features. Learn what to look for, including mobile access.Continue Reading

• Benefits and challenges of using chatbots in HR

  Chatbots may save HR professionals' time, but using them can bring some challenges if HR leaders don't plan for those problems. Learn more about the benefits and drawbacks.Continue Reading

• What is customer experience management (CXM)? Ultimate guide

  Building brand loyalty among customers involves a customer-centric strategy and measuring feedback through voice of the customer data to improve customer experiences.Continue Reading

• 9 customer journey mapping tools that can improve your CX

  Customer journey mapping tools provide valuable insights into the customer experience. Learn more about some of the top tools and how to choose the right one.Continue Reading

• Why businesses should prioritize customer retention

  Proper customer retention can help businesses grow, save money and better understand consumers. Its benefits can lead to better customer experiences and greater business success.Continue Reading

• What does it mean to be customer obsessed?

  Customer obsession can boost a brand's reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience.Continue Reading