Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• SAP S/4HANA migration: A definitive guide

  Moving a business to S/4HANA comes with major risks, yet it is also a real opportunity for digital transformation. Here's the information and best practices to ensure success. Continue Reading

• The pros and cons of Drupal

  Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve. Continue Reading

• A buyer's guide to S/4HANA Cloud Private Edition

  S/4HANA Cloud Private Edition is likely best for new SAP users who need more flexibility and functionality than Public Edition can provide. Learn more about the software. Continue Reading

• SAP S/4HANA on-premises vs. cloud: Learn the differences

  Differences between the S/4HANA on-premises and cloud software products include flexibility, costs, scalability, security and timing of software updates. Learn about each. Continue Reading

• Top SAP S/4HANA alternatives to add to your ERP shortlist

  SAP S/4HANA alternatives from Microsoft, Oracle and QAD have much of the capability and scalability you need and are likely more flexible than S/4HANA. Here's how they compare. Continue Reading

• A buyer's guide to SAP S/4HANA Cloud Public Edition

  SAP S/4HANA Cloud Public Edition could be a good fit for companies that can accept some degree of standardization in exchange for a lower price. Learn more.Continue Reading

• 5 SAP S/4HANA certification and training courses to consider

  Companies like LinkedIn Learning, Udemy and SAP itself all offer courses to help users get up to speed on S/4HANA topics. Learn about some of the top-rated certification classes.Continue Reading

• 9 ERP trends for 2025 and beyond

  Multi-tenant SaaS, AI and automation are reshaping an ERP market that continues its long march to the cloud, as buyers seek modernization, efficiency and faster implementation.Continue Reading

• My 2 months switching from Mac to Windows

  As a longtime Mac user, I thought it would be worthwhile to try out an extended trial period with Windows. These are my takeaways after two months.Continue Reading

• What it's like to use a Dell Qualcomm AI PC for 2 months

  As a longtime Mac user, the transition to any sort of Windows device would present a challenge. But the move to an AI PC presents even more growing pains and opportunities.Continue Reading

• 4 ways to use AI in employee benefits, plus 3 drawbacks

  Use cases for AI in employee benefits include answering employee questions, personalizing the process, reducing company costs and improving employee experience.Continue Reading

• SAP S/4HANA vs. Oracle Cloud ERP: Which is best for you?

  IT leaders must learn the differences between SAP S/4HANA and Oracle Cloud ERP to ensure they make the right choice for their organization and avoid an expensive mistake.Continue Reading

• Understand your S/4HANA deployment options

  As SAP S/4HANA has matured, the vendor's ERP deployment options have narrowed. Here's a look at the main two offerings -- a public cloud option and a private cloud option.Continue Reading

• Comparing Microsoft 365 Copilot vs. GitHub Copilot

  There are significant differences between the various Copilots Microsoft has brought to market. Find out details about two of the most significant copilots.Continue Reading

• How to choose between Windows 10 IoT and Linux

  Choosing between Windows IoT and Linux for IoT device management might seem like an obvious choice, but six core factors could sway IT leaders to make an unexpected decision.Continue Reading

• How to get the right Hyper-V window size in Windows 11

  When users work from a Hyper-V VM session in Windows 11, they need to ensure a properly sized window to avoid UX and functionality issues with the session and business apps.Continue Reading

• Understanding VoIP multi-codec transcoding

  VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding.Continue Reading

• Employee experience vs. employee engagement: The differences

  Employee experience vs. employee engagement may seem like similar concepts, but knowing the difference is key to improving both. Learn what HR staff should know about each.Continue Reading

• How to create a custom Windows 11 ISO file

  With a custom Windows 11 ISO file, IT departments can streamline deployment and apply new version of Windows to repair OS instances.Continue Reading

• Pros and cons of a hybrid contact center architecture

  A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of adopting a hybrid contact center.Continue Reading

• Managing a multigenerational workforce: Tips from an expert

  A recruiting expert with 26 years of experience provides advice on how organizations can keep a multigenerational workforce engaged without compromising the company mission.Continue Reading

• What do huddle rooms look like in a post-pandemic workplace?

  Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy.Continue Reading

• How to perform a Windows 11 ISO file install

  The days of IT departments manually provisioning Windows OSes and company settings onto each PC are long gone, but IT staff still should know how to deploy OSes via ISO file.Continue Reading

• 15 customer success KPIs and metrics to track

  What's the best way to tell if customers are satisfied? These customer success KPIs and metrics can gauge everything from potential customer churn to retention.Continue Reading

• Omnissa-CrowdStrike union reunites management and security

  Organizations have growing security and management needs, so partnerships between vendors such as the Omnissa-CrowdStrike partnership provide necessary synergy for IT staff.Continue Reading

• Top 5 free and open source ECM software

  For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity.Continue Reading

• Top 7 mobile device management tools to consider

  From device security controls to onboarding features, MDM tools offer a wide range of capabilities. IT teams should explore the options to find the software that fits their needs.Continue Reading

• 10 multitouch attribution software and tools

  MTA tools can help marketers understand the customer journey and track which touchpoints lead to the most conversions. Top tools include Adobe Analytics, Branch and Triple Whale.Continue Reading

• OCR vs. IDP: What's the difference?

  OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies.Continue Reading

• 4 use cases for AI in employee onboarding

  Use cases for AI in employee onboarding are new hire setup, automated reminders, employee performance summaries and onboarding summaries. Learn more about how to use the tech.Continue Reading

• What does Microsoft Copilot for Sales offer?

  Copilot for Sales is Microsoft's generative AI assistant designed to optimize sales teams' workflows, automate simple tasks and offer more insights into the sales pipeline.Continue Reading

• Should you consider open source mobile device management?

  Determine whether the open source route is best when it comes to managing mobile devices. To start, weigh the pros and cons, and then evaluate the market.Continue Reading

• How AI will affect the future of content marketing

  Content marketing has changed over time. Generative AI will likely transform it even further. Here's how marketers are handling and preparing for this AI evolution.Continue Reading

• Does influencer marketing work?

  The quick answer is yes. Influencer marketing can help brands increase engagement and sales. Yet, it only works if marketers give influencers creative control.Continue Reading

• Compare information governance vs. records management

  Information governance focuses on the framework organizations follow to manage information, whereas records management centers around the lifecycle of digital and physical records.Continue Reading

• Are electronic signatures legally binding?

  Remote and hybrid work have fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background has a long history.Continue Reading

• 4 certifications for information governance professionals

  Information governance is a broad discipline with many different certifications. The most common include ARMA's IGP, AIIM's CIP and IAPP's CIPM.Continue Reading

• What is enterprise content management? Guide to ECM

  Enterprise content management is a set of defined processes, strategies and tools that enables a business to obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.Continue Reading

• 5 advantages of a good employee retention rate

  The effort to keep employees happy, motivated and committed to the company has major payoffs. Learn what these efforts are and why they matter.Continue Reading

• Technical sales rise when you tap into soft skills

  Evgeniy Kharam published a book exploring soft skills in technical sales to improve sales success and minimize turnover. In this Q&A, you'll find key takeaways from the book.Continue Reading

• The top 7 enterprise content management certifications

  These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems.Continue Reading

• 4 mPOS apps to turn a mobile device into a payment terminal

  With the right software, almost any mobile device can be a payment terminal. Learn about the mobile point-of-sale options beyond Tap to Pay on iPhone and Tap to Pay on Android.Continue Reading

• MTA vs. MMM: What's the difference?

  MTA and MMM help marketers improve their strategies, but MTA has a narrower focus. Key differences between these techniques include focus and data requirements.Continue Reading

• Salesforce and Workday AI deal won't disrupt ERP market

  Salesforce and Workday are partnering on integrating AI data. However, the combined forces of the enterprise application giants will likely not result in an ERP market juggernaut.Continue Reading

• How does DMARC affect email marketing?

  Marketers must prepare for DMARC to ensure their emails reach customers' inboxes -- rather than their spam or junk folders -- and to build trust between consumers and the brand.Continue Reading

• Understanding how the Copilot+ PC program uses AI

  Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with.Continue Reading

• Are virtual machines safe for end users?

  Virtual machine security is a complicated topic because there are many factors that can determine their security posture. Learn how to evaluate these factors.Continue Reading

• Importance of data analytics in manufacturing and use cases

  Data analytics can help manufacturing leaders make more informed decisions when planning for the industry's future. Learn about analytics' importance.Continue Reading

• 4 information governance challenges and how to overcome them

  Organizations often neglect information governance in favor of more revenue-generating initiatives. This leads to challenges with information growth and fragmented systems.Continue Reading

• Assessing the competitors of Copilot for Microsoft 365

  There are numerous generative AI tools that focus on enhancing user productivity, so organizations should survey the market to evaluate which product they should deploy and use.Continue Reading

• What is the difference between Windows 10 vs. Windows 10 IoT?

  There are several key differences between Windows IoT and a regular Windows desktop OS, so organizations must compare these systems to ensure they deploy the right OS.Continue Reading

• The ultimate guide to contact center modernization

  Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate.Continue Reading

• 15 essential contact center features

  Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service.Continue Reading

• Comparing AWS WorkSpaces vs. Azure Virtual Desktop

  AWS WorkSpaces and Azure Virtual Desktop are stable and mature platforms that work equally well, but key factors set them apart. Learn more about how to decide between them.Continue Reading

• Kamala Harris is repeating Hillary Clinton's H-1B mistake

  Kamala Harris, backed by Silicon Valley VCs, might overlook H-1B concerns like Hillary Clinton did in 2016, which could affect her presidential bid, especially in key swing states.Continue Reading

• Compare SharePoint 2019 vs. SharePoint Online

  SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one.Continue Reading

• 8 top enterprise asset management software products

  Neglecting enterprise asset management can lead to higher equipment costs and delayed operations. Learn more about EAM software and which is best for your company.Continue Reading

• Comparing VMware Horizon vs. Azure Virtual Desktop

  Two of the top desktop virtualization technologies are Azure Virtual Desktop and Omnissa Horizon -- formerly from VMware. Learn how to evaluate and choose one of these platforms.Continue Reading

• 8 top inventory management software products

  Inventory management software can help companies manage their supply chain in a turbulent world, but using the right product is crucial. Learn more about which software to choose.Continue Reading

• Benefits and challenges of electronic signatures

  Electronic signatures are quick, secure and can support hybrid and distributed workforces, but not everyone trusts or has access to e-signature technology.Continue Reading

• 10 ideas for a post-cookies marketing strategy

  Tracking customers without third-party cookies may concern businesses. However, all organizations are in the same position. Marketers should consider these alternatives.Continue Reading

• 9 omnichannel marketing platforms to consider

  To reach customers consistently on any platform, marketing teams should embrace omnichannel marketing. These software options can help marketers in any industry boost their reach.Continue Reading

• Comparing Azure Virtual Desktop vs. Citrix DaaS

  There are reasons to choose either Azure Virtual Desktop or Citrix DaaS, so organizations should compare these services and deploy one or combine both.Continue Reading

• Compare 10 headless CMS offerings and their key differences

  Many vendors offer headless CMS capabilities to help organizations manage omnichannel web content in a central repository. The top vendors include Acquia, Adobe and Contentful.Continue Reading

• 10 Microsoft SharePoint alternatives to consider

  While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider.Continue Reading

• Top 10 professional development platforms

  Professional development platforms' offerings range from courses taught by well-known figures in their field to classes in which employees teach each other. Learn more.Continue Reading

• How knowledge management benefits customer service

  As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction.Continue Reading

• Know when to use a headless CMS and when it's not worth it

  Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment.Continue Reading

• 5 key contact center AI features and their benefits

  As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring.Continue Reading

• 10 of the top employee retention KPIs for HR

  Learn some of the most important employee retention KPIs, including turnover rate and employee satisfaction, and why tracking them can prevent future issues.Continue Reading

• Guide to supply chain management

  Wars and pandemics offer stark evidence of how global supply chains can break apart. Effective supply chain management can restore order -- and maintain it in normal times.Continue Reading

• Benefits, use cases for blockchain in the supply chain

  Blockchain's ability to record each supply chain link can help companies improve various aspects of operations, but uses of the technology brings challenges as well. Learn more.Continue Reading

• How AI can improve customer loyalty

  AI plays a central role in customer loyalty. Yet, organizations can have a greater ROI if they focus their AI strategies more on improving CX and less on cutting costs.Continue Reading

• Document management vs. content management: How they differ

  While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information.Continue Reading

• 7 reasons why mobile apps are important for your business

  Mobile apps can build loyal customer bases, provide insightful customer data and more. Businesses should understand the many ways these apps can enhance CX.Continue Reading

• Is headless CMS the future of content management?

  As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip.Continue Reading

• By acquiring Cameyo, Google fully commits to enterprise EUC

  With the acquisition of Cameyo, Google puts ChromeOS into consideration in enterprises alongside thin clients, repurposed PCs or even laptops running Windows.Continue Reading

• 9 advantages and disadvantages of digital twin technology

  Digital twin technology can potentially improve manufacturing operations, but some factors could make it difficult to implement. Learn more advantages and disadvantages.Continue Reading

• Knowledge management metrics: How to track KM effectiveness

  Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies.Continue Reading

• What's the difference between SIP trunking, PRI and BRI?

  SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies.Continue Reading

• How CPaaS improves CX operations and efficiency

  Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.Continue Reading

• Top 5 mobile payment systems to consider

  Mobile payment systems can vary in terms of their fees, setup process and functionality. Organizations must know how to choose the right one to fit their business needs.Continue Reading

• VMware EUC is now Omnissa: What we know so far

  VMware EUC users waiting to see where the products would land after Broadcom's divestiture now have some answers.Continue Reading

• Microsoft Copilot+ AI PCs turn up the heat on Apple

  Microsoft, with the help of Qualcomm, might have finally delivered a device that will cause users to reconsider their Apple endpoint device purchase next time around.Continue Reading

• Generative AI's role in the rebirth of knowledge management

  Generative AI could help organizations realize the tacit knowledge-sharing benefits that were touted in the late 1990s for the discipline of knowledge management.Continue Reading

• SharePoint vs. Box: What's the difference?

  SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements.Continue Reading

• What is patch management? Lifecycle, benefits and best practices

  Patch management is the subset of systems management that involves identifying, acquiring, testing and installing patches, or code changes, that are intended to fix bugs, close security holes or add features.Continue Reading

• AI PCs need apps with broad use cases to gain traction

  There are many ways local AI on PC hardware can help users, but the broader use cases aren't there yet. Learn about the emerging AI PC market and where it still needs to grow.Continue Reading

• Reviewing the features of Copilot for Microsoft 365

  Copilot and Microsoft 365 is a promising partnership. But the license price tag may cause second thoughts, so it's important to learn Copilot's features and use cases.Continue Reading

• Fixed-mobile convergence could solve UC services gap

  With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.Continue Reading

• How to use Copilot in Teams meetings, chat and phone calls

  Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed.Continue Reading

• 3 best enterprise mobile app authentication methods

  Mobile app authentication is a foundational security strategy for remote and hybrid workforces. Learn how to choose between passwords, multifactor authentication and biometrics.Continue Reading

• Benefits and challenges of a headless CMS

  Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers.Continue Reading

• Marketing automation checklist for beginners

  How can SMBs and small marketing teams develop a proper marketing automation strategy? With a checklist. Here's what to include in a checklist for a successful strategy.Continue Reading

• 4 types of mobile security models and how they work

  Learn about the different mobile security models that organizations can choose from and how vendors combine cloud-based threat defense with on-device security.Continue Reading

• Will AI replace customer service reps?

  AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.Continue Reading

• 5 benefits of enterprise search

  With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences.Continue Reading

• Zendesk users get generative AI infusion for customer service

  Zendesk customers get their shot of GenAI, which comes in the form of agent tools, self-service workflow assistants and workforce management features.Continue Reading

• Traditional CMS vs. headless CMS: What's the difference?

  Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use.Continue Reading

• 5 use cases for edge computing in manufacturing

  Edge computing's capabilities can help improve various aspects of manufacturing operations and save companies time and money. Learn some potential use cases.Continue Reading