Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• 7 best practices to manage DaaS costs

  An effective DaaS deployment delivers business agility without unnecessary costs. Evaluate users' virtual desktop needs from the outset to keep DaaS costs stable in the long term. Continue Reading

• 12 content collaboration platforms for enterprises in 2026

  When evaluating content collaboration platforms, business leaders have several options and must choose carefully to find one that best fits their needs. Continue Reading

• Best enterprise content management software of 2026

  When buying enterprise content management software, businesses have several products to consider. Here are some of the leading ECM platforms to evaluate. Continue Reading

• Android vs. iPhone: Which one is more secure?

  Apple has built a reputation for strong device security, but reputation alone can't protect corporate data. While iOS and Android differ, mobile security comes down to management. Continue Reading

• AI creating new contact center jobs for agents

  While AI spawns new customer-facing and AI support roles, contact center leaders must consider the costs associated with retooling and upskilling their workforce. Continue Reading

• 10 HR analytics tools that can optimize your workforce

  HR analytics tools can improve workforce outcomes by reducing attrition, boosting employee satisfaction and helping to plan new hires. Here are 10 popular products to consider.Continue Reading

• Enterprise AR and VR: Building the UC business case

  Enterprise VR and AR enable immersive collaboration, virtual training and improved CX, but also require careful consideration of business goals, costs and industry needs.Continue Reading

• Comparing Microsoft Teams free vs. paid plans

  IT leaders evaluating Microsoft Teams must carefully consider which collaboration features are most important before deciding whether a free or paid version is the best option.Continue Reading

• At this juncture, AI's influence on e-commerce is still muddy

  The bottom line: AI is driving some sales, but it's hard to quantify.Continue Reading

• How to choose the right content management system

  When shopping for a CMS platform, organizations should consider several factors, including security, compliance and cost. A friendly UX would be nice, too.Continue Reading

• Process mining software comparison: What CIOs should look at

  Process mining can help improve a company’s operational efficiency, resilience and growth. Here’s a comparison of process mining software so that CIOs can learn more.Continue Reading

• OpenText's agentic AI glow-up

  While OpenText has talked AI agents before, its new vision is a radical departure.Continue Reading

• Google union organizer on AI job impact, working conditions

  In this podcast, Shannon Wait explains her fight for fair pay and decent conditions for data center workers and why more protections are needed when AI comes for people's jobs.Continue Reading

• How accounts receivable AI increases cash flow and efficiency

  AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.Continue Reading

• 9 of the top employee review software for CHROs to investigate

  Not all employee review software is right for every company -- for example, one requiring more high-level software should bypass basic products. Learn more about the top offerings.Continue Reading

• Learning the features and limitations of MSIX app attach

  With app attach, IT can deploy and perform various management tasks for Windows applications. MSIX app attach has been deprecated, but the new feature brings new capabilities.Continue Reading

• AI could save manufacturing from the baby boomer exodus

  In this podcast, Allie CEO Alex Sandoval explains why training AI for factory jobs can reduce labor shortages, attract young workers and usher in a digital manufacturing future.Continue Reading

• Focus rooms vs. huddle rooms: Optimizing collaboration spaces

  With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success.Continue Reading

• Assessing the value of agentic AI in unified communications

  IT leaders should pause before rushing into agentic AI for unified communications. First, nail down the business outcomes that will actually prove its value.Continue Reading

• For Salesforce, is Ohana over?

  Benioff gets blasted by everyone -- except Elon Musk.Continue Reading

• 7 top MRP software for you to try

  Material requirements planning software can help companies simplify their manufacturing operations. Learn about some of the top possibilities that leaders should investigate.Continue Reading

• How AI-driven digital ecosystems can improve sustainability

  In this podcast, Schneider Electric CDO Peter Weckesser says integrating AI, IoT sensors and digital twins can improve energy efficiency to curb global warming.Continue Reading

• Cisco and Microsoft deepen partnership for meetings, AI

  Cisco and Microsoft have taken the next interoperability step by natively integrating Teams with Cisco devices. Explore the collaboration announcements from WebexOne.Continue Reading

• Your browser is an AI-enabled OS, so secure it like one

  With AI capabilities and 87+ browser-based apps per organization, browsers have evolved into OSes that demand enterprise-grade security and management strategies.Continue Reading

• Is AI-powered search the new corporate learning powerhouse?

  In this podcast, analyst Josh Bersin says employees' intuitive use of AI search tools to find answers and learn on the fly is forcing corporate L&D programs to evolve yet again.Continue Reading

• MLB, Shield Companies boost engagement with Zoom CX

  IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.Continue Reading

• OMS software comparison: Learn which is right for you

  Order management systems can streamline order tracking, among other advantages, but buying teams should ensure an OMS meets all their company’s requirements. Learn more.Continue Reading

• Comparing VDI software from Omnissa and Citrix

  Citrix Virtual Apps and Desktops and Omnissa Horizon -- formerly VMware Horizon -- can simplify VDI management for IT. Discover the key differences between the vendors' offerings.Continue Reading

• Nvidia's $5 billion investment gives Intel a shot in the arm

  Nvidia's strategic $5 billion investment gives the GPU giant access to Intel's customer base while providing Intel with much-needed support in the competitive AI market.Continue Reading

• Customer acquisition cost (CAC): How to calculate and reduce it

  Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.Continue Reading

• Can industry process models fix the agentic AI data problem?

  In this podcast, MyWave CEO Geraldine McBride says agent-driven data orchestration, compliance guardrails and cross-platform operation can bridge the legacy and cloud ERP worlds.Continue Reading

• Omnissa found its voice in the post-VMware era

  Omnissa One 2025 highlighted developments like App Volumes for physical devices and server management in Workspace One. This is a big shift from previous vague announcements.Continue Reading

• 8 tools to support a content audit

  These leading content audit tools can enhance content optimization and refine SEO strategies, ultimately boosting organic traffic performance.Continue Reading

• 18 Diversity Equity and Inclusion (DEI) tech tools for the workplace

  Diversity and inclusion tools shouldn't replace strategy, but these tools can help companies in multiple ways, from tracking goals to removing applicant identifiers.Continue Reading

• Can you really trust AI with procurement tasks?

  In the podcast, Globality CTO Keith McFarlane explains why procurement is so well suited to AI automation and why trust is key in getting people to let go of manual tasks.Continue Reading

• How to use generative AI for sales

  Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, challenges include scaling and data readiness.Continue Reading

• Comparing Microsoft Teams Rooms Basic vs. Pro licenses

  Microsoft is moving away from its legacy licensing framework for Teams Rooms. The new options, Basic and Pro, offer some compelling options, with larger groups likely going with Pro.Continue Reading

• How EY is training employees to use AI in their jobs

  In the podcast, Joe Depa, EY global chief innovation officer, explains how a well-designed curriculum targeting different needs results in high AI adoption rates without mandates.Continue Reading

• 7 last-mile delivery trends in 2025

  More and more companies are making their deliveries as fast as possible to meet demand and focusing on how to improve last-mile delivery. Learn other trends.Continue Reading

• Should you crowdsource last-mile delivery?

  Many retailers experience shifts in demand, so crowdsourcing delivery workers might help address fluctuation. Learn other benefits and challenges of crowdsourcing the last mile.Continue Reading

• What mobile network security tools should organizations use?

  To manage security threats across devices and networks, IT administrators should implement tools and best practices for strong mobile network security.Continue Reading

• Is geospatial data the real game changer for digital twins?

  In the podcast, the CEO of TwinMatrix Technologies explains the benefits and challenges of adding geospatial capabilities to digital twins.Continue Reading

• 9 top ERP software picks for the retail industry

  Some ERP software is better than others for companies that are in the retail industry and need certain functionality. Learn some products that could work for your organization.Continue Reading

• 9 sales pipeline management tools

  CRM platforms and sales tools can help teams manage their sales pipelines and improve productivity across the board. These tools include Freshsales and Salesforce Sales Cloud.Continue Reading

• The top 10 RFP response software

  As B2B organizations grow, the RFP response process can become too time-consuming for manual workflows. Top tools, such as Loopio and Responsive, can automate the process.Continue Reading

• Learn benefits and challenges of CRM and ERP integration

  Integration can be difficult because of technical challenges and organizational change. Learn the benefits and potential issues that come with integrating CRM and ERP software.Continue Reading

• 6 leave of absence management vendors to consider

  Managing employee leaves of absence can be complicated and involves staying compliant, among other requirements. Learn which vendors offer leave of absence management tools.Continue Reading

• A history of Google algorithm updates

  Google frequently updates its algorithm to improve search result quality. These updates often enhance search query interpretation and prevent spam tactics.Continue Reading

• 6 benefits of using low-code ERP

  Using low-code ERP can result in easier user training and more agility, among other benefits. Learn more about how the software can help improve operations.Continue Reading

• How mobile firewalls protect against enterprise threats

  Firewalls are an essential part of network security. As more employees use mobile devices for work, mobile firewalls are an increasingly vital security tool for organizations.Continue Reading

• GEO vs. SEO: What's the difference?

  GEO can increase a brand's visibility in AI search, while SEO focuses on traditional search engines. Other differences include best practices and how they generate web traffic.Continue Reading

• The rise of AI-generated content

  AI-generated content is revolutionizing media creation with speed and efficiency. Yet, it also raises ethical concerns and challenges in originality and quality control.Continue Reading

• Tariffs reshape UC hardware costs and supply strategies

  Tariffs are driving up UC hardware costs, forcing vendors into supply chain shifts and price hikes. In response, many IT buyers are turning to cloud-based communications software.Continue Reading

• 11 benefits, use cases for AI in logistics

  AI can play an important role in helping companies maintain the right inventory levels. Learn more about other benefits of using AI for your organization's logistics.Continue Reading

• Influencer marketing best practices for B2B brands

  Influencer marketing can help B2B brands engage audiences across the entire marketing funnel. Best practices include setting goals and tailoring content for specific funnel stages.Continue Reading

• 12 of the top employee wellness software options

  Employee wellness software ranges from applications with one function to those with multiple features and integrations. Here are some to consider when doing your research.Continue Reading

• The insights and benefits of unified communications analytics

  With the help of unified communications analytics, organizations can gain valuable insights into network performance, collaboration activities and security events.Continue Reading

• CMS and e-commerce: How they differ and work together

  Understanding the differences between CMSes and e-commerce platforms is vital for businesses. Yet, together, they help companies enhance customer experience and boost sales.Continue Reading

• 6 best practices for using analytics in talent acquisition

  Learn the top approaches for using analytics in talent acquisition, including the necessity of ensuring data quality and consistently monitoring hiring KPIs.Continue Reading

• 6 benefits of using 3PL for last-mile delivery

  Partnering with a 3PL provider can help organizations improve supply chain management and ensure effective delivery. Learn other benefits of using 3PL for last-mile delivery.Continue Reading

• 6 of the top AI courses for HR professionals

  Learning potential use cases for AI is now important for every HR professional. These courses can give HR workers insight into how to get started or improve their skills.Continue Reading

• Comparing MSI vs. MSIX

  While MSI was the preferred method for distributing enterprise applications for decades, the MSIX format promises to improve upon the deployment process.Continue Reading

• 6 of the top performance appraisal types

  HR leaders should learn about the top performance appraisal types and decide whether one approach or a combination is most effective for their company. Learn more.Continue Reading

• Webex calling vs. Teams calling: Compare the telephony tools

  Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.Continue Reading

• How UC can support the return to office

  United communications features are a boon to those working from home, but they also have the potential to woo those workers back into the office.Continue Reading

• Who owns AI-generated content?

  AI-generated content has been put on the legal chopping block. However, different interpretations of copyright laws can blur the lines of ownership.Continue Reading

• Evaluating tablets as thin clients in the enterprise

  There are numerous options for thin client hardware including dedicated thin clients and retired PCs, but the evolution of tablets makes them viable as virtual desktop endpoints.Continue Reading

• 13 examples of sustainable marketing

  Organizations can help the environment, society and their bottom line at the same time with sustainable marketing. Examples include charity partnerships and social transparency.Continue Reading

• Comparing Windows Hello vs. Windows Hello for Business

  Windows Hello allows desktop admins to manage local Windows authentication with new tools, but the difference between the free and business versions is critical for IT to know.Continue Reading

• The difference between Zoom Meetings and Zoom Webinars

  The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs.Continue Reading

• Compare the top 20 CRM software options

  With the right CRM software, CX leaders can improve customer interactions and enhance their support strategies. Top providers include HubSpot, Microsoft and Salesforce.Continue Reading

• 7 benefits of using an OMS

  The benefits of using an OMS include improving customer service. Using an OMS can also improve operational efficiency and strengthen a company's competitive edge in its market.Continue Reading

• 5 top mobile security courses and certifications for IT

  To stay on top of new threats, IT pros can test their skills with mobile security training. Explore the top programs to learn about mobile attacks, penetration testing and more.Continue Reading

• Why is sustainable marketing important?

  Sustainable marketing is important because it raises awareness of environmental and social issues. On a business level, it can improve brand loyalty and worker engagement.Continue Reading

• Hybrid meeting technology helps AV teams address equity

  Ensuring remote and in-office workers share the same meeting experience is a constant challenge. Vendors are helping companies solve this video equity problem.Continue Reading

• Why is document version control important?

  Although best practices have changed, many organizations lack a suitable versioning strategy. Proper document version control can improve collaboration and fact-checking.Continue Reading

• End users can code with AI, but IT must be wary

  The scale and speed of generative AI coding -- known as vibe coding -- are powerful, but users might be misapplying this technology to create efficiency and security problems.Continue Reading

• Top 10 document management software in 2025

  Many organizations require document management software that can automate workflows, support remote access and maintain compliance. Top systems include Box and SharePoint Online.Continue Reading

• What is APM? Application performance monitoring guide

  Application performance monitoring is a technology-driven process to ensure business applications perform as expected through real-time performance tracking and trend analysis.Continue Reading

• Canva: The business productivity app flying under IT's radar

  Don't know what Canva is? Your employees do -- and they probably use it for work.Continue Reading

• What will be the future of the workplace?

  The future of the workplace includes varying return-to-office plans, flexible work locations and AI assistants to help employees with collaboration and productivity.Continue Reading

• Why are loyalty programs important?

  Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.Continue Reading

• AI and video conferencing come together at Enterprise Connect

  While AI seemed like the star of the show at Enterprise Connect, video is still a key technology for UC buyers. Explore the top video trends from the conference.Continue Reading

• Companies prep for NG911 implementation but hurdles remain

  This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.Continue Reading

• Comparing virtual desktops vs. remote desktops

  Virtual desktops and remote desktops do some of the same things, but they are quite different when it comes to hosting and management.Continue Reading

• The top 10 influencer marketing tools in 2025

  Influencer marketing tools help brands find influencers and manage relationships with them. Top tools include Sprout Social, Traackr and TikTok Creator Marketplace.Continue Reading

• Security could be the use case AI PCs need

  AI PCs have struggled to find a perfect use case, but the need for stronger security systems on local desktops, along with agentic AI might end that struggle.Continue Reading

• Customer loyalty vs. brand loyalty: What's the difference?

  Low prices can generate customer loyalty, whereas reliability and reputation foster brand loyalty. To maximize customer retention, organizations should strive for both.Continue Reading

• 8 supplier relationship management strategies

  Categorizing suppliers, then understanding how to treat each type of supplier, helps companies allocate resources appropriately. Learn some top strategies.Continue Reading

• SEO vs. SEM: What's the difference?

  SEO and SEM strategies help marketers put digital content in front of the right audience. However, SEO strategies focus on organic search, whereas SEM generates paid traffic.Continue Reading

• Can Microsoft Teams send text messages?

  There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications.Continue Reading

• Customer success vs. account management: How do they differ?

  Customer success and account management strategies help organizations grow in different ways. Customer success focuses on loyalty, while account management focuses on revenue.Continue Reading

• Comparing the Linux kernel vs. the Windows kernel

  There are many factors that will help desktop administrators select the right OS for a given situation, and one of them is the underlying architecture and kernel of each OS.Continue Reading

• Top 10 loyalty program management software options

  Loyalty programs have come a long way from the days of pasting green stamps into booklets and redeeming them for rewards. These 10 tools can bring these programs into modern day.Continue Reading

• 8 use cases for generative AI in finance

  Generative AI's data analysis capabilities and ability to help improve reports can help simplify some aspects of a finance department's operations. Learn more.Continue Reading

• CRM vs. CDP vs. DMP: What's the difference?

  Sales and marketing terms are like alphabet soup, and the different acronyms can get confusing. Learn about the differences among three major platforms: CRM, CDP and DMP.Continue Reading

• 8 free SEO keyword research tools to explore

  SEO keyword research tools can help marketing teams create the content their audiences want to see. Free options include Google Search Console, Keyword Surfer and Semrush.Continue Reading

• CPaaS in CX: A look at top providers, trends and use cases

  The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.Continue Reading

• The top 6 OCR tools

  OCR software can automate data entry to save employees' time and improve accuracy. Top tools includes ABBYY FineReader PDF, OpenText Core Capture and Tesseract OCR.Continue Reading

• 7 KPIs to help you evaluate LMS success

  Some helpful LMS KPIs are user logons, course completions, number of courses completed, total cost per employee, course pass rate and average interactions per employee.Continue Reading