Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Tariffs reshape UC hardware costs and supply strategies

  Tariffs are driving up UC hardware costs, forcing vendors into supply chain shifts and price hikes. In response, many IT buyers are turning to cloud-based communications software. Continue Reading

• 11 benefits, use cases for AI in logistics

  AI can play an important role in helping companies maintain the right inventory levels. Learn more about other benefits of using AI for your organization's logistics. Continue Reading

• Influencer marketing best practices for B2B brands

  Influencer marketing can help B2B brands engage audiences across the entire marketing funnel. Best practices include setting goals and tailoring content for specific funnel stages. Continue Reading

• 12 of the top employee wellness software options

  Employee wellness software ranges from applications with one function to those with multiple features and integrations. Here are some to consider when doing your research. Continue Reading

• The insights and benefits of unified communications analytics

  With the help of unified communications analytics, organizations can gain valuable insights into network performance, collaboration activities and security events. Continue Reading

• CMS and e-commerce: How they differ and work together

  Understanding the differences between CMSes and e-commerce platforms is vital for businesses. Yet, together, they help companies enhance customer experience and boost sales.Continue Reading

• 6 best practices for using analytics in talent acquisition

  Learn the top approaches for using analytics in talent acquisition, including the necessity of ensuring data quality and consistently monitoring hiring KPIs.Continue Reading

• 6 benefits of using 3PL for last-mile delivery

  Partnering with a 3PL provider can help organizations improve supply chain management and ensure effective delivery. Learn other benefits of using 3PL for last-mile delivery.Continue Reading

• 6 of the top AI courses for HR professionals

  Learning potential use cases for AI is now important for every HR professional. These courses can give HR workers insight into how to get started or improve their skills.Continue Reading

• 6 of the top performance appraisal types

  HR leaders should learn about the top performance appraisal types and decide whether one approach or a combination is most effective for their company. Learn more.Continue Reading

• Webex calling vs. Teams calling: Compare the telephony tools

  Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.Continue Reading

• How UC can support the return to office

  United communications features are a boon to those working from home, but they also have the potential to woo those workers back into the office.Continue Reading

• Who owns AI-generated content?

  AI-generated content has been put on the legal chopping block. However, different interpretations of copyright laws can blur the lines of ownership.Continue Reading

• 13 examples of sustainable marketing

  Organizations can help the environment, society and their bottom line at the same time with sustainable marketing. Examples include charity partnerships and social transparency.Continue Reading

• The difference between Zoom Meetings and Zoom Webinars

  The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs.Continue Reading

• Compare the top 20 CRM software options

  With the right CRM software, CX leaders can improve customer interactions and enhance their support strategies. Top providers include HubSpot, Microsoft and Salesforce.Continue Reading

• 7 benefits of using an OMS

  The benefits of using an OMS include improving customer service. Using an OMS can also improve operational efficiency and strengthen a company's competitive edge in its market.Continue Reading

• Why is sustainable marketing important?

  Sustainable marketing is important because it raises awareness of environmental and social issues. On a business level, it can improve brand loyalty and worker engagement.Continue Reading

• Hybrid meeting technology helps AV teams address equity

  Ensuring remote and in-office workers share the same meeting experience is a constant challenge. Vendors are helping companies solve this video equity problem.Continue Reading

• Why is document version control important?

  Although best practices have changed, many organizations lack a suitable versioning strategy. Proper document version control can improve collaboration and fact-checking.Continue Reading

• Top 10 document management software in 2025

  Many organizations require document management software that can automate workflows, support remote access and maintain compliance. Top systems include Box and SharePoint Online.Continue Reading

• What is APM? Application performance monitoring guide

  Application performance monitoring is a technology-driven process to ensure business applications perform as expected through real-time performance tracking and trend analysis.Continue Reading

• What will be the future of the workplace?

  The future of the workplace includes varying return-to-office plans, flexible work locations and AI assistants to help employees with collaboration and productivity.Continue Reading

• Why are loyalty programs important?

  Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.Continue Reading

• AI and video conferencing come together at Enterprise Connect

  While AI seemed like the star of the show at Enterprise Connect, video is still a key technology for UC buyers. Explore the top video trends from the conference.Continue Reading

• Companies prep for NG911 implementation but hurdles remain

  This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.Continue Reading

• The top 10 influencer marketing tools in 2025

  Influencer marketing tools help brands find influencers and manage relationships with them. Top tools include Sprout Social, Traackr and TikTok Creator Marketplace.Continue Reading

• Customer loyalty vs. brand loyalty: What's the difference?

  Low prices can generate customer loyalty, whereas reliability and reputation foster brand loyalty. To maximize customer retention, organizations should strive for both.Continue Reading

• 8 supplier relationship management strategies

  Categorizing suppliers, then understanding how to treat each type of supplier, helps companies allocate resources appropriately. Learn some top strategies.Continue Reading

• SEO vs. SEM: What's the difference?

  SEO and SEM strategies help marketers put digital content in front of the right audience. However, SEO strategies focus on organic search, whereas SEM generates paid traffic.Continue Reading

• Can Microsoft Teams send text messages?

  There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications.Continue Reading

• Customer success vs. account management: How do they differ?

  Customer success and account management strategies help organizations grow in different ways. Customer success focuses on loyalty, while account management focuses on revenue.Continue Reading

• Top 10 loyalty program management software options

  Loyalty programs have come a long way from the days of pasting green stamps into booklets and redeeming them for rewards. These 10 tools can bring these programs into modern day.Continue Reading

• 8 use cases for generative AI in finance

  Generative AI's data analysis capabilities and ability to help improve reports can help simplify some aspects of a finance department's operations. Learn more.Continue Reading

• CRM vs. CDP vs. DMP: What's the difference?

  Sales and marketing terms are like alphabet soup, and the different acronyms can get confusing. Learn about the differences among three major platforms: CRM, CDP and DMP.Continue Reading

• 8 free SEO keyword research tools to explore

  SEO keyword research tools can help marketing teams create the content their audiences want to see. Free options include Google Search Console, Keyword Surfer and Semrush.Continue Reading

• CPaaS in CX: A look at top providers, trends and use cases

  The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.Continue Reading

• The top 6 OCR tools

  OCR software can automate data entry to save employees' time and improve accuracy. Top tools includes ABBYY FineReader PDF, OpenText Core Capture and Tesseract OCR.Continue Reading

• 7 KPIs to help you evaluate LMS success

  Some helpful LMS KPIs are user logons, course completions, number of courses completed, total cost per employee, course pass rate and average interactions per employee.Continue Reading

• SAP S/4HANA migration: A definitive guide

  Moving a business to S/4HANA comes with major risks, yet it is also a real opportunity for digital transformation. Here's the information and best practices to ensure success.Continue Reading

• The pros and cons of Drupal

  Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve.Continue Reading

• A buyer's guide to S/4HANA Cloud Private Edition

  S/4HANA Cloud Private Edition is likely best for new SAP users who need more flexibility and functionality than Public Edition can provide. Learn more about the software.Continue Reading

• SAP S/4HANA on-premises vs. cloud: Learn the differences

  Differences between the S/4HANA on-premises and cloud software products include flexibility, costs, scalability, security and timing of software updates. Learn about each.Continue Reading

• Top SAP S/4HANA alternatives to add to your ERP shortlist

  SAP S/4HANA alternatives from Microsoft, Oracle and QAD have much of the capability and scalability you need and are likely more flexible than S/4HANA. Here's how they compare.Continue Reading

• A buyer's guide to SAP S/4HANA Cloud Public Edition

  SAP S/4HANA Cloud Public Edition could be a good fit for companies that can accept some degree of standardization in exchange for a lower price. Learn more.Continue Reading

• 5 SAP S/4HANA certification and training courses to consider

  Companies like LinkedIn Learning, Udemy and SAP itself all offer courses to help users get up to speed on S/4HANA topics. Learn about some of the top-rated certification classes.Continue Reading

• 9 ERP trends for 2025 and beyond

  Multi-tenant SaaS, AI and automation are reshaping an ERP market that continues its long march to the cloud, as buyers seek modernization, efficiency and faster implementation.Continue Reading

• 4 ways to use AI in employee benefits, plus 3 drawbacks

  Use cases for AI in employee benefits include answering employee questions, personalizing the process, reducing company costs and improving employee experience.Continue Reading

• SAP S/4HANA vs. Oracle Cloud ERP: Which is best for you?

  IT leaders must learn the differences between SAP S/4HANA and Oracle Cloud ERP to ensure they make the right choice for their organization and avoid an expensive mistake.Continue Reading

• Understand your S/4HANA deployment options

  As SAP S/4HANA has matured, the vendor's ERP deployment options have narrowed. Here's a look at the main two offerings -- a public cloud option and a private cloud option.Continue Reading

• Comparing Microsoft 365 Copilot vs. GitHub Copilot

  There are significant differences between the various Copilots Microsoft has brought to market. Find out details about two of the most significant copilots.Continue Reading

• Understanding VoIP multi-codec transcoding

  VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding.Continue Reading

• Employee experience vs. employee engagement: The differences

  Employee experience vs. employee engagement may seem like similar concepts, but knowing the difference is key to improving both. Learn what HR staff should know about each.Continue Reading

• Pros and cons of a hybrid contact center architecture

  A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of adopting a hybrid contact center.Continue Reading

• Managing a multigenerational workforce: Tips from an expert

  A recruiting expert with 26 years of experience provides advice on how organizations can keep a multigenerational workforce engaged without compromising the company mission.Continue Reading

• What do huddle rooms look like in a post-pandemic workplace?

  Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy.Continue Reading

• 15 customer success KPIs and metrics to track

  What's the best way to tell if customers are satisfied? These customer success KPIs and metrics can gauge everything from potential customer churn to retention.Continue Reading

• Top 5 free and open source ECM software

  For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity.Continue Reading

• 10 multitouch attribution software and tools

  MTA tools can help marketers understand the customer journey and track which touchpoints lead to the most conversions. Top tools include Adobe Analytics, Branch and Triple Whale.Continue Reading

• OCR vs. IDP: What's the difference?

  OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies.Continue Reading

• 4 use cases for AI in employee onboarding

  Use cases for AI in employee onboarding are new hire setup, automated reminders, employee performance summaries and onboarding summaries. Learn more about how to use the tech.Continue Reading

• What does Microsoft Copilot for Sales offer?

  Copilot for Sales is Microsoft's generative AI assistant designed to optimize sales teams' workflows, automate simple tasks and offer more insights into the sales pipeline.Continue Reading

• How AI will affect the future of content marketing

  Content marketing has changed over time. Generative AI will likely transform it even further. Here's how marketers are handling and preparing for this AI evolution.Continue Reading

• Does influencer marketing work?

  The quick answer is yes. Influencer marketing can help brands increase engagement and sales. Yet, it only works if marketers give influencers creative control.Continue Reading

• Compare information governance vs. records management

  Information governance focuses on the framework organizations follow to manage information, whereas records management centers around the lifecycle of digital and physical records.Continue Reading

• Are electronic signatures legally binding?

  Remote and hybrid work have fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background has a long history.Continue Reading

• 4 certifications for information governance professionals

  Information governance is a broad discipline with many different certifications. The most common include ARMA's IGP, AIIM's CIP and IAPP's CIPM.Continue Reading

• What is enterprise content management? Guide to ECM

  Enterprise content management is a set of defined processes, strategies and tools that enables a business to obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.Continue Reading

• 5 advantages of a good employee retention rate

  The effort to keep employees happy, motivated and committed to the company has major payoffs. Learn what these efforts are and why they matter.Continue Reading

• Technical sales rise when you tap into soft skills

  Evgeniy Kharam published a book exploring soft skills in technical sales to improve sales success and minimize turnover. In this Q&A, you'll find key takeaways from the book.Continue Reading

• The top 7 enterprise content management certifications

  These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems.Continue Reading

• 4 mPOS apps to turn a mobile device into a payment terminal

  With the right software, almost any mobile device can be a payment terminal. Learn about the mobile point-of-sale options beyond Tap to Pay on iPhone and Tap to Pay on Android.Continue Reading

• MTA vs. MMM: What's the difference?

  MTA and MMM help marketers improve their strategies, but MTA has a narrower focus. Key differences between these techniques include focus and data requirements.Continue Reading

• Salesforce and Workday AI deal won't disrupt ERP market

  Salesforce and Workday are partnering on integrating AI data. However, the combined forces of the enterprise application giants will likely not result in an ERP market juggernaut.Continue Reading

• How does DMARC affect email marketing?

  Marketers must prepare for DMARC to ensure their emails reach customers' inboxes -- rather than their spam or junk folders -- and to build trust between consumers and the brand.Continue Reading

• Understanding how the Copilot+ PC program uses AI

  Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with.Continue Reading

• Are virtual machines safe for end users?

  Virtual machine security is a complicated topic because there are many factors that can determine their security posture. Learn how to evaluate these factors.Continue Reading

• Importance of data analytics in manufacturing and use cases

  Data analytics can help manufacturing leaders make more informed decisions when planning for the industry's future. Learn about analytics' importance.Continue Reading

• 4 information governance challenges and how to overcome them

  Organizations often neglect information governance in favor of more revenue-generating initiatives. This leads to challenges with information growth and fragmented systems.Continue Reading

• Assessing the competitors of Copilot for Microsoft 365

  There are numerous generative AI tools that focus on enhancing user productivity, so organizations should survey the market to evaluate which product they should deploy and use.Continue Reading

• The ultimate guide to contact center modernization

  Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate.Continue Reading

• 15 essential contact center features

  Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service.Continue Reading

• Kamala Harris is repeating Hillary Clinton's H-1B mistake

  Kamala Harris, backed by Silicon Valley VCs, might overlook H-1B concerns like Hillary Clinton did in 2016, which could affect her presidential bid, especially in key swing states.Continue Reading

• Compare SharePoint 2019 vs. SharePoint Online

  SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one.Continue Reading

• 8 top enterprise asset management software products

  Neglecting enterprise asset management can lead to higher equipment costs and delayed operations. Learn more about EAM software and which is best for your company.Continue Reading

• 8 top inventory management software products

  Inventory management software can help companies manage their supply chain in a turbulent world, but using the right product is crucial. Learn more about which software to choose.Continue Reading

• Benefits and challenges of electronic signatures

  Electronic signatures are quick, secure and can support hybrid and distributed workforces, but not everyone trusts or has access to e-signature technology.Continue Reading

• 10 ideas for a post-cookies marketing strategy

  Tracking customers without third-party cookies may concern businesses. However, all organizations are in the same position. Marketers should consider these alternatives.Continue Reading

• 9 omnichannel marketing platforms to consider

  To reach customers consistently on any platform, marketing teams should embrace omnichannel marketing. These software options can help marketers in any industry boost their reach.Continue Reading

• Compare 10 headless CMS offerings and their key differences

  Many vendors offer headless CMS capabilities to help organizations manage omnichannel web content in a central repository. The top vendors include Acquia, Adobe and Contentful.Continue Reading

• 10 Microsoft SharePoint alternatives to consider

  While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider.Continue Reading

• Top 10 professional development platforms

  Professional development platforms' offerings range from courses taught by well-known figures in their field to classes in which employees teach each other. Learn more.Continue Reading

• How knowledge management benefits customer service

  As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction.Continue Reading

• Know when to use a headless CMS and when it's not worth it

  Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment.Continue Reading

• 5 key contact center AI features and their benefits

  As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring.Continue Reading

• 10 of the top employee retention KPIs for HR

  Learn some of the most important employee retention KPIs, including turnover rate and employee satisfaction, and why tracking them can prevent future issues.Continue Reading

• Guide to supply chain management

  Wars and pandemics offer stark evidence of how global supply chains can break apart. Effective supply chain management can restore order -- and maintain it in normal times.Continue Reading

• Benefits, use cases for blockchain in the supply chain

  Blockchain's ability to record each supply chain link can help companies improve various aspects of operations, but uses of the technology brings challenges as well. Learn more.Continue Reading

• How AI can improve customer loyalty

  AI plays a central role in customer loyalty. Yet, organizations can have a greater ROI if they focus their AI strategies more on improving CX and less on cutting costs.Continue Reading

• Document management vs. content management: How they differ

  While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information.Continue Reading